Head of Technical Solutions
Head of Technical Solutions
Location: Reigate / Surrey - Hybrid, minimum 2 days in office
Salary: £60,000 rising to £65,000 after probation
Permanent | MSP / Managed IT Services
We're recruiting for a growing Managed IT Services business looking to appoint a Head of Technical Solutions to take ownership of technical standards, solution design and complex escalations across its commercial customer base.
This is not a purely managerial role. We're looking for a senior technical professional who can remain hands-on while becoming the technical authority for the business.
The Role
You'll take ownership of the design, security and performance of customer environments, working across:
* Microsoft 365, Entra ID and Azure
* Windows Server and virtualisation
* Networking, security and backup
* Complex technical escalations and root cause analysis
* Technical solution design and project scoping
* PowerShell and automation
* Technical documentation and standards
A key initial focus will be reviewing existing customer environments, identifying technical risks and improvements, and bringing estates up to a consistent, documented and supportable standard.
You'll also act as the senior technical point of contact internally, supporting Service Desk engineers, Professional Services and Account Management with everything from escalations through to customer reviews, solution scoping and pricing.
Ideally, you'll have:
* 5+ years in senior infrastructure / technical positions
* Strong experience within an MSP or multi-client IT environment
* Advanced Microsoft 365, Entra ID and Azure knowledge
* Strong networking, security, Windows Server, virtualisation and backup experience
* Experience owning technical solutions end-to-end
* Strong troubleshooting and root cause analysis skills
* PowerShell / scripting experience
* Confidence communicating with customers and senior stakeholders
Microsoft certifications, Cloudflare/DNS experience, CompTIA Network+ or Security+, ITIL Foundation and experience scoping/pricing technical projects would all be advantageous.
Package
* £60,000 starting salary
* Increase to £65,000 following successful 3-month probation
* Hybrid working, minimum 2 days per week in Reigate
* 25 days holiday + bank holidays + birthday off
* Health cash plan and remote GP access
* Training and certification support
* Employee discounts
* Career progression
* Paid weekend on-call rota
Interested?
If you're currently operating as a Senior Infrastructure Engineer, Technical Consultant, Solutions Architect, Technical Lead or Senior MSP Engineer and want to step into a position with real technical ownership, this could be an excellent next move.
Apply now for a confidential conversation.