In today's rapidly evolving tech industry, the demand for skilled professionals continues to grow. Employers are constantly on the lookout for candidates who embody the perfect combination of technical expertise, soft skills, and adaptability to succeed in the fast-paced world of technology. In 2024, certain skills will be in high demand, shaping the landscape of tech recruitment. Whether you&rsquo;re looking to advance your career or seeking top talent for your company, understanding these key competencies can make all the difference. Here are the top 10 skills employers look for in tech candidates in 2024.
<h3>1. Artificial Intelligence (AI) and Machine Learning (ML)</h3>
AI and ML continue to dominate the tech scene. Employers are on the lookout for candidates who can develop algorithms, manage big data, and apply AI to solve complex problems. These skills are crucial for roles in data science, automation, and predictive analytics.&nbsp;
Popular job titles for AI &amp; ML roles:
<ul>
<li>Machine Learning Engineer</li>
<li>Data Scientist</li>
<li>AI Research Scientist</li>
<li>AI Engineer</li>
</ul>
<h3>2. Cybersecurity</h3>
With the increasing frequency of cyber threats, cybersecurity expertise is more vital than ever. Employers need professionals who can protect sensitive information, secure networks, and ensure compliance with regulations. Skills in ethical hacking, network security, and incident response are particularly sought after.
Popular job titles for Cybersecurity roles
<ul>
<li>Cyber Security Analyst</li>
<li>Information Security Analyst&nbsp;</li>
<li>Cyber Security Engineer&nbsp;</li>
<li>Security Consultant</li>
</ul>
<h3>3. Cloud Computing</h3>
As more businesses move to the cloud, proficiency in cloud platforms like <a style="color: #b96ad9;" href="https://aws.amazon.com/">AWS</a>, <a style="color: #b96ad9;" href="https://cloud.google.com/">Google Cloud</a>, and <a style="color: #b96ad9;" href="https://azure.microsoft.com/en-gb">Microsoft Azure</a> is essential. Candidates with experience in cloud architecture, migration, and services management will find themselves in high demand.
Popular job titles in cloud computing:
<ul>
<li>Cloud Architect</li>
<li>Cloud Engineer</li>
<li>Cloud Developer</li>
<li>Cloud Solutions Architect</li>
</ul>
<h3>4. Data Analytics</h3>
Data is at the heart of modern business strategies. Employers value candidates who can analyse large datasets, draw insights, and support data-driven decision-making. Skills in SQL, Python, R, and data visualisation tools are key in this domain.
Popular jobs in data analytics:
<ul>
<li>Data Analyst</li>
<li>Business analyst</li>
<li>Data Scientist</li>
<li>Data Engineer</li>
</ul>
<h3>5. Blockchain Technology</h3>
Beyond cryptocurrencies, blockchain technology is revolutionising various sectors. Employers seek candidates who understand blockchain principles, can develop decentralised applications (DApps), and implement smart contracts.
Popular jobs in Blockchain:&nbsp;
<ul>
<li>Blockchain Developer</li>
<li>Blockchain Engineer</li>
<li>Blockchain Project Manager</li>
<li>Blockchain Architect</li>
</ul>
<h3>6. Software Development</h3>
Proficiency in software development remains a cornerstone of tech careers. Skills in programming languages such as JavaScript, Python, Java, and C++ are highly valued. Additionally, familiarity with agile methodologies and DevOps practices enhances employability.
Popular jobs in Software Development:
<ul>
<li>Software Developer</li>
<li>Front-End Developer</li>
<li>Back-End Developer</li>
<li>Software Engineer</li>
</ul>
<h3>7. Internet of Things (IoT)</h3>
The IoT ecosystem is expanding, and companies need professionals who can develop and manage IoT solutions. Knowledge of IoT protocols, sensor integration, and data management is critical for roles in smart technology and automation.
Popular job titles in the Internet of Things field:
<ul>
<li>IoT Engineer</li>
<li>IoT Developer</li>
<li>IoT Architect</li>
<li>IoT Solutions Engineer</li>
</ul>
<h3>8. Artificial Reality (AR) and Virtual Reality (VR)</h3>
AR and VR technologies are creating immersive experiences across various industries. Employers are looking for candidates skilled in AR/VR development, 3D modelling, and user experience design to drive innovation in this space.
Popular job titles in AR &amp; VR:
<ul>
<li>AR/VR Developer</li>
<li>AR/VR Designer</li>
<li>AR/VR Engineer</li>
<li>AR/VR Product Manager</li>
</ul>
<h3>9. Project Management</h3>
Technical expertise must be complemented by strong project management skills. Employers value candidates who can lead projects, manage resources, and deliver results on time and within budget. Certifications like PMP or Scrum Master are advantages.
Popular job titles in Project Management:
<ul>
<li>Project Manager</li>
<li>Project Coordinator</li>
<li>Project Director</li>
<li>Senior Project Manager</li>
</ul>
<h3>10. Soft Skills</h3>
In addition to technical skills, employers are increasingly emphasising soft skills. Communication, problem-solving, teamwork, and adaptability are crucial for effective collaboration and leadership within tech teams.
Popular Job titles that emphasise soft skills:
<ul>
<li>Human Resources Manager</li>
<li>Customer Service Representative</li>
<li>Sales Manager</li>
<li>Team Leader</li>
</ul>
<h3>Stay Ahead with Nextech Recruitment</h3>
Understanding these top tech skills for 2024 can give you a competitive edge in the job market. At Nextech, we connect talented professionals with leading companies, ensuring you find the perfect match for your career or business needs. Explore our <a style="color: #b96ad9;" href="https://www.nextech-group.co.uk/blog/industry-news">insights</a> on industry trends, career development, and expert advice to stay ahead in the ever-evolving tech landscape. As the tech industry continues to evolve, keeping up with the latest skills and trends is crucial for both job seekers and employers. By focusing on these top 10 skills for 2024, you can ensure you remain competitive and prepared for the future.
Looking for a new role? Check out our latest roles <a style="color: #b96ad9;" href="https://www.nextech-group.co.uk/jobs">here.</a>
Want to expand your team? Find out more by clicking <a style="color: #b96ad9;" href="https://www.nextech-group.co.uk/your-next-employee">here.</a>
&nbsp;

Top 10 Skills Employers Look for in Tech Candidates in 2024

In today&rsquo;s competitive job market, having the right skills and experience is not always enough to stand out. Employers increasingly look for individuals who have a strong personal brand - one that reflects their unique strengths, values, and expertise. A well-crafted personal brand can not only help you land your dream job but also propel your career growth in the long term. At Nextech, we understand the importance of building a solid personal brand for career success, and we&rsquo;re here to guide you through the process. Here&rsquo;s how you can start building and refining your personal brand today.
<h3>1. Define Your Unique Selling Point</h3>
Your personal brand starts with identifying what sets you apart. Ask yourself, &ldquo;What can I offer that others cannot?&rdquo; Reflect on your core strengths, passions, and values. Your unique selling point (USP) is the combination of your skills, personality traits, and experiences that make you stand out in your industry. It&rsquo;s the essence of what makes you valuable to potential employers and professional networks.
<h3>2. Enhance Your Online Presence</h3>
Your online presence is often the first impression employers and recruiters will have of you. Ensure that your LinkedIn profile, professional website, or portfolio is up-to-date, consistent, and reflects your personal brand. Share content that demonstrates your expertise, such as industry articles, insights, or your own blog posts. Engage in online communities related to your field, and participate in conversations to showcase your knowledge and thought leadership.
<h3>3. Build a Strong Network</h3>
Networking is an essential aspect of personal branding. Surround yourself with professionals in your industry who can vouch for your skills and character. Attend industry conferences, participate in online groups, and make connections that can lead to career opportunities. Networking doesn&rsquo;t just help you learn from others but also opens doors to future collaborations and partnerships. Remember that your personal brand is reinforced by the company you keep, so choose your connections wisely.
<h3>4. Showcase Your Expertise</h3>
A crucial part of building your personal brand is positioning yourself as an expert in your field. Whether through public speaking engagements, writing articles, or hosting webinars, actively demonstrate your knowledge. This builds credibility and helps others recognise you as a leader in your industry. Don&rsquo;t be afraid to share your success stories, lessons learned, and even failures - authenticity is a key component of a strong personal brand.
<h3>5. Consistency is Key</h3>
Your personal brand should be consistent across all platforms, both online and offline. From your social media profiles to your professional interactions, ensure that your messaging aligns with the values and skills you want to be known for. Inconsistencies can dilute your brand and confuse potential employers. Stay true to your unique value proposition in everything you do, and make sure your brand grows organically with your career path.
<h3>6. Seek Feedback and Improve</h3>
Personal branding is an ongoing process. As you grow in your career, regularly seek feedback from mentors, colleagues, and industry peers. This helps you understand how others perceive your brand and what areas you may need to improve. Use this feedback to refine your personal brand and ensure that it aligns with your career goals.
<h3>Conclusion</h3>
Building a strong personal brand is essential for career success in today&rsquo;s job market. By defining your unique selling point, enhancing your online presence, building a strong network, showcasing your expertise, maintaining consistency, and seeking feedback, you&rsquo;ll create a powerful personal brand that attracts opportunities and helps you stand out from the crowd. At Nextech, we&rsquo;re here to support your career journey, offering guidance and resources to help you succeed in building a personal brand that drives long-term career success.
&nbsp;

Building a Strong Personal Brand for Career Success

In the dynamic and ever-evolving world of business, effective leadership is crucial for the success of any organisation. While technical skills and expertise are important, one key trait that sets exceptional leaders apart is emotional intelligence. Emotional intelligence, also known as EI, refers to the ability to understand and manage one's own emotions, as well as the emotions of others.
In this blog post, we will explore the role of emotional intelligence in leadership and how it can make a significant impact on the overall success of a team or business. 1. Self-Awareness: One of the fundamental aspects of emotional intelligence is self-awareness. Leaders who possess high EQ are able to recognize their own emotions, strengths, and weaknesses. By understanding their own reactions and behaviors, they can better regulate their emotions and make informed decisions. This self-awareness enables leaders to lead with authenticity and integrity, gaining the trust and respect of their team members. 2. Empathy: Empathy is another critical component of emotional intelligence. Leaders who are empathetic are able to understand and relate to the emotions and experiences of others. By showing empathy towards their team members, leaders can build stronger relationships, foster a positive work environment, and inspire loyalty and commitment. Empathetic leaders are better equipped to communicate effectively, resolve conflicts, and motivate their team towards common goals. 3. Social Skills: Effective leaders with high emotional intelligence possess strong social skills that enable them to build and maintain relationships with others. They are adept at communication, collaboration, and conflict resolution. By cultivating positive relationships with their team members, leaders can create a culture of trust, openness, and productivity. Leaders who excel in social skills are able to inspire and influence others, driving innovation and achieving organizational success. 4. Decision-Making: Emotional intelligence plays a key role in the decision-making process of leaders. Leaders with high EQ are able to consider the emotions and perspectives of others when making decisions. They are able to weigh the consequences of their actions on their team members and stakeholders. By making decisions with empathy and compassion, leaders can create a supportive and inclusive work environment that encourages creativity, engagement, and high performance. In conclusion, emotional intelligence is a critical trait for effective leadership. Leaders who possess high EQ are able to understand and manage their own emotions, empathize with others, build strong relationships, and make informed decisions. By cultivating emotional intelligence, leaders can create a positive work culture, inspire their team members, and drive organizational success. As businesses continue to navigate the complexities of the modern workplace, emotional intelligence will be a key differentiator for leaders who seek to lead with compassion, empathy, and authenticity.

The Role of Emotional Intelligence in Leadership

Negotiating your salary can be daunting, but it's a crucial skill. Get tips on how to prepare for salary negotiations, present your case, and achieve the pay you deserve.
Negotiating your salary can be a nerve-wracking experience, but with the right approach, you can effectively advocate for yourself like a pro. Here are some tips to help you negotiate your salary with confidence: 1. Do Your Research: Before entering into salary negotiations, research the typical salary range for your position in your industry and location. Websites like Glassdoor, Payscale, and LinkedIn can provide valuable insights. Knowing this information will help you make a strong case for your desired salary. 2. Highlight Your Value: Make a list of your accomplishments, skills, and qualifications that demonstrate why you deserve the salary you're requesting. Be prepared to discuss specific examples of how you have added value to your current or past employers. 3. Practice Your Pitch: Rehearse your salary negotiation pitch beforehand. Practice talking about your achievements and the value you bring to the company confidently and convincingly. 4. Be Prepared to Compromise: While it's important to aim high, be prepared to negotiate and compromise. Consider other benefits or perks that the company could offer if they are unable to meet your salary expectations. 5. Stay Professional and Positive: Approach the negotiation process with a positive attitude and maintain a professional demeanor. Keep the conversation focused on your qualifications and the value you bring to the company. 6. Know When to Walk Away: If the company is unwilling to meet your salary expectations and you feel undervalued, it may be time to walk away. Remember, it's essential to find a company that values and compensates you appropriately for your skills and experience. By following these tips and approaching salary negotiations with confidence and preparation, you can negotiate your salary like a pro and secure a fair compensation package for yourself.

How to Negotiate Your Salary Like a Pro

In today's job market, the concept of a traditional linear career path is becoming a thing of the past. As industries change, new technologies emerge, and global trends shift, the need for continuous learning has never been more critical. Embracing lifelong education can not only keep you relevant in your field but also open up a world of new opportunities and possibilities for professional growth. Here are some key benefits of continuous learning in your career: 1. Stay Ahead of the Curve: Technology is advancing at a breakneck pace, and industries are constantly evolving. By continuously updating your skills and knowledge through learning, you can stay ahead of the curve and remain competitive in the job market. Whether it's mastering a new software program, learning a new coding language, or staying current on industry trends, continuous learning helps you adapt to the ever-changing demands of your profession. 2. Boost Your Confidence: As you acquire new skills and knowledge, you naturally become more confident in your abilities. Continuous learning can help you develop a growth mindset, empowering you to take on new challenges and pursue ambitious career goals. The more you learn, the more self-assured you become in your expertise, which can lead to increased job satisfaction and overall career fulfillment. 3. Expand Your Professional Network: Engaging in continuous learning opportunities, such as workshops, seminars, or online courses, provides valuable networking opportunities. You can connect with like-minded professionals, industry experts, and potential mentors who can offer guidance, support, and even career advancement opportunities. Building a strong professional network through continuous learning can open doors to new collaborations, job prospects, and career-enhancing connections. 4. Adapt to Change: In today's fast-paced work environment, adaptability is a highly sought-after skill. Continuous learning enables you to embrace change with confidence and flexibility. By staying curious and open to new ideas, you can navigate shifts in your industry, job role, or organizational structure more effectively. Embracing lifelong education equips you with the resilience and agility needed to thrive in an ever-changing work landscape. 5. Personal Growth and Fulfillment: Beyond the tangible benefits for your career, continuous learning also fosters personal growth and fulfillment. Engaging in lifelong education allows you to explore new interests, expand your horizons, and enhance your overall well-being. Learning new things can spark creativity, inspire innovation, and ignite a sense of curiosity that enriches both your professional and personal life. In conclusion, the benefits of continuous learning in your career are undeniable. By prioritizing lifelong education, you can future-proof your skills, boost your confidence, expand your network, adapt to change, and experience personal growth and fulfillment. Embrace the power of continuous learning and watch how it transforms your career journey for the better. Remember, learning is a lifelong journey, and the possibilities are endless.

The Benefits of Continuous Learning in Your Career

A strong portfolio is key to landing creative roles. Learn how to curate and present your best work to impress potential employers and stand out in the creative industry. A strong portfolio is key to landing creative roles. Learn how to curate and present your best work to impress potential employers and stand out in the creative industry. A winning portfolio is an essential tool for creative professionals looking to showcase their skills and experience to potential employers or clients. Here are some tips to help you create a standout portfolio that will impress and help you land your dream job: 1. Curate Your Best Work: Select a variety of your best work that demonstrates your skills and expertise. Choose pieces that showcase your range and versatility as a creative professional. 2. Showcase Your Process: Include sketches, drafts, and any other behind-the-scenes materials that demonstrate your creative process. This can give insight into your problem-solving abilities and creativity. 3. Organise Your Portfolio: Arrange your work in a logical and easy-to-navigate manner. Consider categorizing your work by type, client, or project to make it easier for viewers to find what they are looking for. 4. Keep it Visual: Your portfolio should be visually appealing and well-designed. Use high-quality images and consider using a consistent color scheme or layout to tie everything together. 5. Tell a Story: Use your portfolio to tell a compelling story about who you are as a creative professional. Include a brief bio and artist statement that provides context for your work. 6. Include Client Testimonial: If possible, include testimonials or reviews from past clients or employers. This social proof can help build credibility and trust with potential clients or employers. 7. Update Regularly: Keep your portfolio up to date with your latest work and achievements. Regularly review and refresh your portfolio to ensure it accurately represents your current skills and style. 8. Consider an Online Portfolio: In addition to a physical portfolio, consider creating an online portfolio or website to showcase your work to a wider audience. Online portfolios are easily shareable and can help you reach more potential clients or employers. Remember, your portfolio is a reflection of your skills and professionalism as a creative professional. Take the time to craft a portfolio that highlights your unique talents and sets you apart from the competition.

Creating a Winning Portfolio for Creative Jobs

Thinking about changing careers? This post provides a step-by-step guide to making a smooth transition, from identifying transferable skills to networking in a new industry.
Navigating a career change can be a challenging but rewarding process. Here are some tips to help you successfully transition to a new career: 1. Self-assessment: Start by assessing your skills, interests, values, and goals. Consider what you enjoy doing, what you are good at, and what you want to achieve in your career. This self-reflection will help you identify potential new career paths that align with your strengths and aspirations. 2. Research: Once you have a better understanding of your career interests, research different industries, roles, and companies that align with your goals. Explore job market trends, skills in demand, and potential growth opportunities in your desired field. 3. Networking: Build a strong professional network by connecting with industry professionals, attending networking events, and reaching out to contacts for informational interviews. Networking can help you gain insights into a new career field, uncover hidden job opportunities, and expand your job search. 4. Skills development: Identify any skills gaps between your current skillset and the requirements of your desired career. Consider taking courses, earning certifications, or gaining relevant experience through volunteering or internships to enhance your qualifications. 5. Update your resume and online presence: Tailor your resume to highlight relevant skills and experiences for your new career path. Update your LinkedIn profile and other professional networking sites to reflect your career change goals and attract potential employers. 6. Job search: Begin actively searching for job opportunities in your desired field. Use online job boards, company websites, and professional networking platforms to find openings that match your skills and interests. Customise your application materials for each position to showcase your qualifications effectively. 7. Interview preparation: Practice interviewing for your new career by researching common interview questions, preparing thoughtful responses, and showcasing how your past experiences are transferable to your new role. Be ready to discuss your career change motivations and how your skills align with the job requirements. 8. Seek support: Consider seeking guidance from career counselors, mentors, or career coaches who can provide valuable advice, feedback, and support throughout your career change journey. Surround yourself with a supportive network of family and friends who can encourage you during this transition. 9. Stay resilient: Navigating a career change can be a challenging and sometimes lengthy process. Stay positive, resilient, and open to new opportunities that may arise. Keep learning, adapting, and staying focused on your long-term career goals. By following these tips and staying proactive in your career change journey, you can successfully navigate a transition to a new and fulfilling career.

How to Navigate a Career Change Successfully

Crafting a professional <a style="color: #b96ad9;" href="https://www.linkedin.com/">LinkedIn</a> profile is crucial in today's digital age, as it is a powerful platform for networking, job hunting, and personal branding. With over 700 million users worldwide, LinkedIn is the go-to platform for professionals looking to showcase their skills and experience to a global audience. In this ultimate guide, we will explore key tips and strategies to help you create a standout LinkedIn profile that attracts attention and opportunities. 1. Optimise Your Headline and Profile Picture: Your headline is the first thing people see when they visit your profile, so make it count. Use keywords that reflect your expertise and industry. Your profile picture should be professional and high-quality to make a strong first impression. 2. Craft a Compelling Summary: Your summary is your chance to tell your story and highlight your unique selling points. Keep it concise, engaging, and focused on your professional journey, achievements, and goals. Use relevant keywords to make it more searchable. 3. Highlight Your Experience and Skills: List your work experience in reverse chronological order, focusing on achievements and results rather than just job duties. Showcase your skills by including endorsements from colleagues and supervisors. 4. Showcase Your Education and Certifications: Include your educational background, certifications, and any relevant courses you have completed. This adds credibility to your profile and demonstrates your commitment to continuous learning and professional development. 5. Engage with Content: Stay active on LinkedIn by sharing industry-related articles, commenting on posts, and engaging with your network. This shows that you are knowledgeable and passionate about your field. 6. Build Your Network: Connect with colleagues, industry peers, and influencers to expand your network. Personalize connection requests with a brief message to establish rapport and build meaningful relationships. 7. Request Recommendations and Endorsements: Ask former colleagues or clients to write recommendations highlighting your skills and work ethic. Endorse others for their skills in return to strengthen your professional relationships. 8. Join Groups and Follow Companies: Join LinkedIn groups relevant to your industry to stay updated on trends and connect with like-minded professionals. Follow companies you are interested in to receive updates on job openings and company news. 9. Utilise Multimedia and Projects: Enhance your profile with multimedia content such as videos, presentations, and projects to showcase your work in a visually appealing way. This can help you stand out from other profiles. 10. Regularly Update Your Profile: Keep your profile up to date with your latest achievements, projects, and skills. This shows that you are actively engaged on the platform and signals to recruiters that you are open to new opportunities. By following these tips and strategies, you can create a professional LinkedIn profile that effectively communicates your personal brand and expertise. Remember to regularly review and update your profile to stay relevant in the ever-evolving professional landscape. A well-crafted LinkedIn profile can open doors to new opportunities, connections, and career growth.

The Ultimate Guide to Crafting a Professional LinkedIn Profile

In today's fast-paced work environment, maintaining high levels of productivity can be challenging. Whether you're working in the tech industry or any other field, finding ways to maximise your output without burning out is essential for both personal growth and professional success. Here are 10 proven strategies to help you boost your productivity at work.
<h3>1. Prioritise Your Tasks</h3>
The key to staying productive is knowing what tasks to focus on. Start each day by creating a to-do list and rank your tasks based on urgency and importance. The <a href="https://www.eisenhower.me/eisenhower-matrix/">Eisenhower Matrix</a>, a popular productivity tool, categorises tasks into four quadrants, helping you focus on what really matters. This prevents time from being wasted on less important activities.
<h3>2. Break Down Large Projects</h3>
Big projects can feel overwhelming, leading to procrastination. Break them down into smaller, manageable tasks. By focusing on one part at a time, you&rsquo;ll find it easier to make progress and avoid feeling overwhelmed. This approach also gives you a sense of accomplishment as you complete each smaller task, motivating you to keep going.
<h3>3. Use Time-Blocking Techniques</h3>
Time-blocking is an effective way to structure your workday. This involves allocating specific blocks of time for particular tasks or activities. For example, reserve the morning for deep work, such as coding or writing, and the afternoon for meetings or emails. This method helps you stay focused and reduces the risk of multitasking, which can lower productivity.
<h3>4. Eliminate Distractions</h3>
Distractions are one of the biggest barriers to productivity. Identify your main distractions&mdash;whether it's your phone, social media, or noisy environments&mdash;and take steps to minimise them. Use apps like <a href="https://www.focusatwill.com/">Focus@Will</a> or <a href="https://freedom.to/">Freedom</a> to block distracting websites or set your phone to "Do Not Disturb" mode during work hours.
<h3>5. Take Regular Breaks</h3>
It might seem counterintuitive, but taking short breaks can actually improve productivity. The <a href="https://www.pomodorotechnique.com/">Pomodoro Technique,</a> which involves working for 25 minutes and then taking a 5-minute break, is a great way to maintain focus. Stepping away from your desk for a short walk or a cup of coffee can help reset your mind and prevent burnout.
<h3>6. Set SMART Goals</h3>
Setting <a href="https://www.forbes.com/uk/advisor/business/smart-goals/">SMART goals</a> (Specific, Measurable, Achievable, Relevant, Time-bound) can give you a clear sense of direction and purpose. When you know exactly what you&rsquo;re working towards, it&rsquo;s easier to stay focused and motivated. Break these goals into smaller milestones to track your progress and celebrate achievements along the way.
<h3>7. Automate Repetitive Tasks</h3>
In the tech world, automation is a powerful tool for boosting productivity. Look for ways to automate routine tasks like data entry, reporting, or scheduling. Tools like <a href="https://zapier.com/">Zapier</a>, <a href="https://ifttt.com/">IFTTT</a>, and even simple scripts can save you time and allow you to focus on higher-value work.
<h3>8. Master the Art of Delegation</h3>
You don&rsquo;t have to do everything yourself. Learning how to delegate tasks effectively is crucial for maintaining productivity, especially in leadership roles. Identify tasks that can be handled by others and trust your team to take ownership. This not only boosts your productivity but also empowers others and helps them grow.
<h3>9. Improve Your Workspace</h3>
Your work environment plays a big role in your productivity. Ensure your workspace is clean, organised, and free of clutter. Invest in ergonomic furniture to maintain comfort and reduce distractions. Also, consider incorporating productivity-boosting elements, such as plants, which can improve mood and focus.
<h3>10. Stay Healthy</h3>
Maintaining your physical and mental health is essential for long-term productivity. Regular exercise, a balanced diet, and adequate sleep can all have a significant impact on your focus and energy levels. Incorporate mindfulness techniques or meditation into your routine to reduce stress and stay sharp throughout the day.
<h3>Conclusion</h3>
Boosting your productivity at work doesn&rsquo;t have to be complicated. By prioritising tasks, minimising distractions, and adopting healthy work habits, you can significantly enhance your efficiency and output. At <a href="https://www.nextech-group.co.uk/">Nextech</a>, we understand the importance of optimising your work environment to succeed in today&rsquo;s competitive job market. Explore more productivity tips, career advice, and industry insights on our <a href="https://www.nextech-group.co.uk/blog">blog</a> to stay ahead in your professional journey.

10 Ways to Boost Your Productivity at Work

<h2>5 Ways to Reduce Stress Before a Job Interview</h2>
Job interviews can be a nerve-wracking experience, no matter how well-prepared you are. The pressure to make a good impression, answer questions effectively, and highlight your skills can build up stress. However, managing that stress is crucial to performing your best during the interview. At Nextech, we understand the importance of a stress-free interview process, and we&rsquo;re here to help. Here are five practical ways to reduce stress before your next job interview.
<h3>1. Prepare Thoroughly</h3>
Preparation is key to feeling confident and reducing anxiety before an interview. Research the company, its culture, and the job role you're applying for. Understand how your experience aligns with the job requirements, and be ready to answer common interview questions. Practice your answers out loud, or better yet, conduct mock interviews with a friend or family member. Being prepared helps you anticipate what to expect and minimises uncertainties, which are often the root of interview stress.
<h3>2. Practice Mindfulness and Breathing Techniques</h3>
Mindfulness and controlled breathing can help calm your nerves before and during the interview. Take a few minutes before your interview to practice deep breathing exercises. The <a href="https://www.healthline.com/health/4-7-8-breathing">4-7-8 breathing technique</a> is especially useful&mdash;inhale for 4 seconds, hold for 7 seconds, and exhale for 8 seconds. Practising mindfulness can also ground you in the present moment, helping to reduce racing thoughts and interview anxiety.
<h3>3. Plan Your Journey</h3>
One of the biggest contributors to pre-interview stress is worrying about arriving late or getting lost on the way to the interview. If it's an in-person interview, plan your route ahead of time, check traffic conditions, and give yourself extra time to arrive. For virtual interviews, test your equipment&mdash;make sure your internet connection, camera, and microphone are working well. By planning your journey, whether physical or virtual, you&rsquo;ll reduce the likelihood of unexpected stressors on the day of the interview.
<h3>4. Dress for Confidence</h3>
How you dress can have a significant impact on how you feel. Choose an outfit that is appropriate for the company&rsquo;s culture and one that makes you feel confident and comfortable. A well-fitted, professional outfit can enhance your confidence and help set a positive tone for the interview. The boost in self-esteem will help calm your nerves and allow you to focus on the conversation rather than feeling self-conscious.
<h3>5. Visualise a Successful Outcome</h3>
Visualisation is a powerful technique used by athletes and professionals to improve performance and reduce anxiety. Before your interview, take a few minutes to close your eyes and visualise yourself walking into the interview confidently, answering questions with ease, and building rapport with the interviewer. Imagine the positive outcome you&rsquo;re working toward. This technique can help shift your mindset from anxiety to empowerment, boosting your confidence ahead of the big day.
<h3>Conclusion</h3>
Reducing stress before a job interview is crucial for performing your best and making a great impression. By preparing thoroughly, practising mindfulness, planning your journey, dressing confidently, and visualising success, you&rsquo;ll be well-equipped to tackle your interview with calmness and clarity. At Nextech, we&rsquo;re here to support you throughout your job search journey, from preparation tips to interview coaching. Stay confident, stay prepared, and let your skills shine.

5 Ways to Reduce Stress Before a Job Interview

<h2>In the days and hours leading up to an interview</h2>
A well-prepared interviewee has an immediate advantage in an interview. Interview techniques. Feeling prepared will also build confidence and reduce anxiety. Bring everything you might need for an in-person interview, including:
<ul>
<li>CV</li>
<li>Cover letter</li>
<li>Business cards</li>
<li>References</li>
<li>Licenses</li>
<li>Certifications</li>
<li>Pen and notepad</li>
</ul>
Reducing stressors unrelated to your actual performance in the interview, such as uncomfortable clothing, getting lost, or showing up late, is helpful for calming nerves as well. Choose a flattering and comfortable outfit in advance. If you aren't familiar with the location of the interview, give yourself plenty of time to find it or do a trial run a day or two before. Make sure to factor in traffic conditions at the time you'll be traveling and find a place to park beforehand if needed. If your interview will be over a video platform, make sure you have installed any apps you'll need. Test out tech like your webcam, microphone, and headphones in advance to confirm everything is in working order.
Reducing stressors unrelated to your actual performance in the interview, such as uncomfortable clothing, getting lost, or showing up late, is helpful for calming nerves as well. Choose a flattering and comfortable outfit in advance. If you aren't familiar with the location of the interview, give yourself plenty of time to find it or do a trial run a day or two before. Make sure to factor in traffic conditions at the time you'll be traveling and find a place to park beforehand if needed. If your interview will be over a video platform, make sure you have installed any apps you'll need. Test out tech like your webcam, microphone, and headphones in advance to confirm everything is in working order.
Reducing stressors unrelated to your actual performance in the interview, such as uncomfortable clothing, getting lost, or showing up late, is helpful for calming nerves as well. Choose a flattering and comfortable outfit in advance. If you aren't familiar with the location of the interview, give yourself plenty of time to find it or do a trial run a day or two before. Make sure to factor in traffic conditions at the time you'll be traveling and find a place to park beforehand if needed. If your interview will be over a video platform, make sure you have installed any apps you'll need. Test out tech like your webcam, microphone, and headphones in advance to confirm everything is in working order.

How to spend the days and hours leading up to an interview

Being cool during an interview is all about presenting yourself confidently and professionally. Here are some tips to help you maintain your cool during an interview: 1. Preparation is key: Research the company and the role you are interviewing for. This will help you feel more confident and prepared. 2. Dress the part: Make sure you dress appropriately for the interview. Choose an outfit that is professional and makes you feel confident. 3. Practice your responses: Prepare answers to common interview questions and practice them beforehand. This will help you feel more at ease during the interview. 4. Body language: Maintain good posture, make eye contact, and offer a firm handshake. This will show that you are confident and professional. 5. Stay calm: Take deep breaths and try to relax before the interview. Remember that the interviewer is also trying to get to know you and assess your suitability for the role. 6. Be yourself: Authenticity is key. Be honest and genuine in your responses. Trying to be someone you're not will only make you more nervous. 7. Show enthusiasm: Demonstrate your interest in the role and the company. This will show the interviewer that you are excited about the opportunity. 8. Ask questions: Prepare some questions to ask the interviewer. This shows that you are engaged and interested in the role. Remember, it's normal to feel nervous during an interview, but by following these tips and staying true to yourself, you can present yourself in a cool and confident manner.

How to be cool during your interview?

Feeling nervous before an interview is completely normal, but there are some strategies you can use to help calm your nerves and present your best self during the interview. Here are some tips to help you be less nervous: 1. Prepare thoroughly: Research the company, the job role, and common interview questions. Practice your responses so you feel more confident going into the interview. 2. Practice relaxation techniques: Deep breathing, visualisation, or progressive muscle relaxation can help calm your nerves before the interview. 3. Get a good night's sleep: Ensure you are well-rested before the interview to help reduce stress and anxiety. 4. Arrive early: Give yourself plenty of time to get to the interview location so you don't feel rushed or flustered. 5. Dress appropriately: Choose an outfit that makes you feel confident and professional. 6. Focus on your strengths: Remind yourself of your qualifications, skills, and experiences that make you a strong candidate for the position. 7. Stay positive: Instead of focusing on what could go wrong, try to stay positive and visualise a successful interview. 8. Be yourself: Remember that the interview is also an opportunity for you to assess if the company is a good fit for you. Be authentic and let your personality shine through. By preparing well, practising relaxation techniques, and focusing on your strengths, you can help reduce your nervousness and perform better during your interview. Why You Get Nervous Before an Interview
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How to be less nervous during your interview?

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PR Executive Location: Birmingham (Hybrid Working Available) Salary: £28,000 - £35,000 + Benefits About the Role We're looking for a talented and ambitious PR Executive to join a growing communications team in Birmingham. This is an exciting opportunity for someone who is passionate about storytelling, media relations, and delivering impactful PR campaigns across a diverse client portfolio.Working closely with senior team members, you'll play a key role in supporting the delivery of integrated communications strategies, securing media coverage, creating engaging content, and building strong relationships with journalists and stakeholders. Key Responsibilities <ul><li>Support the planning and execution of PR and communications campaigns.</li><li>Draft press releases, media pitches, thought leadership articles, blogs, and other content.</li><li>Build and maintain relationships with journalists, influencers, and industry contacts.</li><li>Monitor media coverage and compile client reports.</li><li>Research industry trends, competitor activity, and media opportunities.</li><li>Assist with event planning, launches, and media briefings.</li><li>Support social media and content initiatives where required.</li><li>Contribute ideas for creative campaigns and new business opportunities.</li></ul> About You <ul><li>1-3 years' experience within a PR, communications, or marketing role.</li><li>Agency experience is highly desirable.</li><li>Excellent written and verbal communication skills.</li><li>Strong attention to detail and organisational skills.</li><li>Proven ability to build relationships with media contacts.</li><li>Creative thinker with a proactive approach.</li><li>Comfortable managing multiple projects and deadlines.</li><li>Experience using media monitoring and PR tools would be advantageous.</li></ul> What's on Offer <ul><li>Competitive salary and benefits package.</li><li>Hybrid working model.</li><li>Ongoing training and career development opportunities.</li><li>Opportunity to work on exciting campaigns and well-known brands.</li><li>Collaborative and supportive team environment.</li><li>Clear progression pathway within a growing business.</li></ul>If you're looking to develop your PR career in a fast-paced and creative environment, we'd love to hear from you.

PR Executive/Senior Executive

1st Line Service Desk Analyst Salary: £27,000-£30,000 Location: Huntingdon, Cambridgeshire Reports To: Service Desk ManagerThe OpportunityOur client, a growing IT services provider, is looking for a 1st Line Service Desk Analyst to join their support team. This role will suit someone with previous IT support or service desk experience who enjoys helping users, troubleshooting technical issues, and delivering excellent customer service. You will act as the first point of contact for clients, resolving technical problems and escalating more complex issues where required.Key Responsibilties<ul><li>Provide first-line technical support via phone, email, and ticketing system.</li><li>Log, manage, and resolve support tickets in line with agreed service levels.</li><li>Troubleshoot issues relating to Microsoft 365, Windows operating systems, Active Directory, and basic networking.</li><li>Support end-user hardware including laptops, desktops, printers, mobile devices, and VoIP systems.</li><li>Escalate complex issues to senior engineers when required.</li><li>Keep users informed throughout the lifecycle of support tickets.</li><li>Work closely with colleagues and third-party suppliers to ensure timely issue resolution.</li><li>Maintain accurate documentation and update knowledge base articles where appropriate.</li><li>Contribute ideas and improvements to enhance service delivery and team efficiency.</li></ul>Skills &amp; Experience Required<ul><li>Previous experience in an IT Support, Helpdesk, or Service Desk position.</li><li>Good understanding of Microsoft 365, Windows OS, Active Directory, and networking fundamentals.</li><li>Strong customer service and communication skills.</li><li>Ability to troubleshoot and resolve technical issues in a structured manner.</li><li>Organised with excellent attention to detail.</li><li>Able to manage workloads effectively and prioritise tasks.</li><li>Positive, proactive approach with a willingness to learn and develop.</li></ul>What's On Offer?<ul><li>Opportunity to join a growing and supportive IT team.</li><li>Exposure to a wide range of technologies and client environments.</li><li>Ongoing training and development opportunities.</li><li>Clear career progression within a successful IT services business.</li><li>Collaborative and professional working environment.</li></ul>

1st Line Support Engineer

2nd Line Service Desk / Field Engineer Location: St Ives, Cambridgeshire Salary: £35,000-£40,000 Reports To: Service Desk ManagerThe OpportunityOur client is a growing IT services provider looking to add an experienced 2nd Line Service Desk / Field Engineer to their team. This is not you traditional servcie desk role, it combines remote support, on-site client visits, project work, and technical escalations.The successful candidate will be responsible for delivering high-quality IT support, resolving complex technical issues, and building strong relationships with clients. This role would suit someone who enjoys a mix of service desk and field-based work within a fast-paced MSP environment.Key Responsibilities<ul><li>Act as an escalation point for 1st Line Support Engineers.</li><li>Provide remote and on-site support to a range of clients.</li><li>Troubleshoot and resolve issues across Microsoft 365, Windows Server, Active Directory, Azure, and networking environments.</li><li>Install, configure, and deploy IT hardware and software.</li><li>Monitor systems, alerts, and patching to proactively identify issues.</li><li>Support cloud and virtualisation platforms including Azure, AWS, Hyper-V, and VMware.</li><li>Assist with infrastructure projects, deployments, and migrations.</li><li>Work closely with third-party vendors to resolve technical issues.</li><li>Maintain accurate documentation, ticket updates, and knowledge base articles.</li><li>Support and mentor junior engineers where required.</li></ul>Skills &amp; Experience Required<ul><li>Previous experience in a 2nd Line Support, Field Engineer, or Service Desk position.</li><li>MSP experience would be highly beneficial.</li><li>Strong knowledge of Microsoft 365, including Teams, SharePoint, OneDrive, Intune, and Entra ID.</li><li>Experience supporting Azure and other cloud technologies.</li><li>Knowledge of Windows Server, Active Directory, and virtualisation platforms.</li><li>Good networking knowledge including TCP/IP, DNS, DHCP, VLANs, VPNs, and Wi-Fi.</li><li>Experience supporting desktops, laptops, printers, and mobile devices.</li><li>Excellent communication and customer service skills.</li><li>Ability to manage multiple priorities and work independently.</li><li>Full UK driving licence and willingness to travel to client sites when required.</li></ul>What's On Offer?<ul><li>A varied role with a mix of remote support, on-site work, and project delivery.</li><li>Exposure to a wide range of technologies and client environments.</li><li>Ongoing training and professional development opportunities.</li><li>A supportive and collaborative team environment.</li><li>Genuine opportunities for career progression.</li></ul>

2nd Line Service Desk / Field Engineer

Join Our Team as a Senior IT Engineer in East Yorkshire.Are you a skilled IT professional with a passion for problem-solving and a knack for delivering top-notch technical support? We are seeking a talented and motivated Senior IT Engineer to join our company.Position: Senior IT EngineerLocation: HullType: PermanentSalary: Up to £45,000About Us:We are a leading MSP dedicated to providing exceptional IT services and support to a diverse range of clients. Our mission is to empower businesses by ensuring their IT infrastructure and systems runs smoothly and efficiently. As we continue to grow, we are looking for a dynamic individual to join our team.Key Responsibilities:<ul><li>Provide 3rd Line Technical Support, act as an escalation point for 1st and 2nd Line Teams</li><li>Assist with the implementation and maintenance of IT systems.</li><li>Liaise with 1st line and 2nd Line support and other team members to ensure timely resolution of issues.</li><li>Act as a key member of the team in planning, delivering and leading on IT Projects.</li></ul>What We're Looking For:<ul><li>Proven experience in a 2nd/3rd line support role</li><li>Strong knowledge of Windows and Mac operating systems.</li><li>Experience with networking technologies (LAN, WAN, VPN, firewalls).</li><li>Cyber Essentials Plus exposure</li><li>Proficiency in Active Directory, Office 365, and Exchange.</li><li>Experience in supporting 1st and 2nd Line teams / acting as an escalation point</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong communication skills and the ability to work well under pressure.</li><li>Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus.</li></ul>If you are a dedicated IT professional looking to take the next step in your career, we want to hear from you! Apply today and become part of a team that values excellence, innovation, and customer satisfaction.To ApplySend your CV and a cover letter outlining your experience and why you would be a great fit for this role to henry.gregory@nextech-group.co.ukJoin us and be a key player in driving our success and the success of our clients!Make your mark in the IT industry with us. Apply now and start your journey with a company that values your expertise and dedication.

Senior IT Engineer - Sheffield

Role: Service Desk Manager Location: NorthamptonSalary: £40,000-£50,000Type: Full-time, Permanent About Our Client We are delighted to be recruiting for one of the most exciting MSPs in the region. Our client is a Northampton-based, award winning MSP that, in just a couple of years, has made a remarkable impact. This is not a business resting on its laurels; it's a high-growth, ambitious organisation with a clear vision and the talent to match.They have built a strong, client-focused culture and are now looking for an experienced Service Desk Manager to join their leadership team and drive the next phase of their growth. The OpportunityOur client is looking for an experienced individual to lead a team of engineers and act as the senior escalation point for complex technical issues. You'll need strong people management skills and solid technical knowledge, and will work closely with senior leadership to uphold the high service standards that have made this business award-winning. Key Responsibilities<ul><li>Lead, mentor, and develop a team of 7-8 service desk engineers, driving performance and professional growth</li><li>Act as the senior escalation point for complex technical issues, ensuring swift and effective resolution</li><li>Own SLA management, ticket workflows, resource planning, and shift coverage across the service desk</li><li>Monitor and report on team KPIs and metrics, presenting findings to senior leadership</li><li>Drive continuous improvement across processes, tooling, and service delivery standards</li><li>Manage client escalations with professionalism, maintaining strong relationships and high satisfaction</li><li>Conduct regular 1:1s, team meetings, and formal performance reviews</li><li>Support recruitment, onboarding, and training of new engineers as the team scales</li><li>Ensure documentation, knowledge base articles, and SOPs remain current and accurate</li></ul> What Our Client is Looking For<ul><li>Proven experience in a service desk management or team lead role. MSP background strongly preferredSolid technical grounding: Windows environments, networking, Microsoft 365, and cloud platforms</li><li>Demonstrable experience managing technical teams in a fast-paced, client-facing setting</li><li>Excellent communication skills, confident engaging with clients and motivating engineers alike</li><li>Data-driven approach to service delivery, with experience managing SLAs and performance metrics</li><li>Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar</li><li>A genuine passion for customer service and delivering an exceptional client experience</li><li>ITIL Foundation certification is desirable but not essential</li></ul> What Our Client is Looking For<ul><li>Proven experience in a service desk management, service delivery or team lead role. MSP background strongly preferred</li><li>Solid technical grounding: Windows environments, networking, Microsoft 365, and cloud platforms</li><li>Demonstrable experience managing technical teams in a fast-paced, client-facing setting</li><li>Excellent communication skills, confident engaging with clients and motivating engineers alike</li><li>Data-driven approach to service delivery, with experience managing SLAs and performance metrics</li><li>Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar</li><li>A genuine passion for customer service and delivering an exceptional client experience</li><li>ITIL Foundation certification is desirable but not essential</li></ul> What's on Offer<ul><li>Competitive salary of £40,000 - £50,000 depending on experience</li><li>The chance to join an award-winning business at a genuinely exciting point in its growth</li><li>A supportive, collaborative culture where leadership is visible and your contribution is valued</li><li>Real career progression opportunities as the business continues to scale</li><li>A positive, energetic working environment with a team that takes pride in what they do</li></ul>

Service Desk Manager

Role: Head of Service Delivery Location: West Sussex (office-based) Salary: £65,000 - £75,000 + benefits · Permanent, full-timeThe opportunityAn established, award-winning managed print and document solutions provider is looking for a Head of Service Delivery to take full ownership of its service operation from its West Sussex Base.This is a pivotal leadership role for a business with a 30-year heritage, thousands of clients across the UK, and a genuine reputation for service quality (backed by ISO 9001 and 14001 accreditation). The service delivery function is the engine room of that reputation, and they're looking for someone to lead it, sharpen it, and drive measurable commercial improvement across every part of it.You'll lead the service desk and field engineering teams, own stock and asset control, tighten procurement and cost discipline, and turn operational data into decisions. If you're an operator who treats stock as a financial asset, reads a profitability report and acts on it, and builds high-performing, accountable teams. This isn't a report-production job. It's a role for someone who analyses, challenges and improves.What you'll own* Service operations * Stock &amp; asset management * Procurement &amp; cost control * Systems &amp; reporting * Warranty &amp; profit recovery * Client &amp; commercial engagementWhat we're looking forYou'll likely come from a managed print, office technology, field service, or technical service environment, and you'll recognise the commercial mechanics of cost-per-page and contract profitability. What matters most is the mindset: structured, analytical, commercially sharp, and comfortable holding a team to account while developing it.Essential* Proven leadership of service desk and/or field engineering teams, with a track record of SLA performance and customer satisfaction * Strong stock, asset and inventory control experience, ideally where stock is managed as a financial asset * Procurement and cost-control experience with clear approval and audit discipline * Confident with operational ERP/service systems (ECi / e-automate experience is a strong advantage) and genuinely data-literate - able to interrogate reports and act * Commercially minded, with experience analysing service profitability and driving margin improvement * Credible with senior client stakeholdersDesirable* Background in managed print services, copier/MFD, or office technology * Familiarity with warranty recovery and consumable yield management * Experience embedding preventative maintenance programmes * Relevant continuous-improvement or quality-management exposure (ISO 9001/14001)What's on offer* £65,000 - £75,000 depending on experience - a genuinely competitive package for the region and a clear signal of how central this role is to the business * A senior leadership seat with real autonomy and ownership * An established, financially stable business with a strong client base and reputation * The chance to shape and modernise a service operation, not just maintain it

Head of Service Delivery

New Role! IT, Education sectorJob Title Senior IT Engineer Department IT Services Reporting To Group Director of IT Services Hours 37 hours per week, shift-basedPurpose of the role!To provide expert 3rd line support for systems, servers, and networking infrastructure - including Mac environments and telephony - and to act as the primary escalation point for 1st and 2nd line IT staff.Key ResponsibilitiesInfrastructure &amp; End User Support<ul><li>Maintain and support the college network, including PCs, thin clients, interactive whiteboards, printers, Apple Macs, IP telephones, and physical infrastructure.</li><li>Investigate and resolve hardware and software issues on both PC and Mac platforms using appropriate logging and diagnostic tools.</li><li>Manage network patching to wall sockets and switch cabinets in line with best practice.</li><li>Support staff and students with college Wi-Fi networks.</li></ul>Incident &amp; Ticket Management<ul><li>Log, own, and manage incidents through to resolution, keeping users informed of progress throughout.</li><li>Reassign or escalate tickets to senior staff where appropriate, ensuring timely resolution.</li><li>Provide cover for the IT Service Desk and other Systems Engineers when required.</li></ul>Systems Administration<ul><li>Support and administer Office 365 for staff and students.</li><li>Deploy and manage software on PCs and Macs using SCCM and Jamf Pro.</li><li>Support college telephony systems, including wired IP phones, Wi-Fi, and smartphones.</li><li>Support all printing and copying devices, including consumable management.</li></ul>Projects &amp; Collaboration<ul><li>Manage your own projects end-to-end, liaising with end users at all levels, external providers, and internal support teams.</li><li>Assist with IT equipment relocations across campus.</li><li>Participate in college-wide projects and contribute to continuous improvement.</li></ul>Essential RequirementsTechnical Skills<ul><li>Windows 10 installation &amp; troubleshooting</li><li>Office 365 administration</li><li>PC hardware support</li><li>IP telephony (hardware &amp; software)</li><li>Interactive whiteboards / smartboards</li><li>SCCM and/or Jamf Pro</li><li>Minimum 3 years' hands-on IT support experience</li><li>Educated to GCSE level or equivalent</li><li>Experience with call logging / ticketing systems</li><li>Excellent communication skills, including with non-technical users</li><li>Self-motivated and capable of independent working</li><li>Comfortable working flexibly as part of a team</li></ul>Working hoursCore hours of support run Monday to Friday, 08:00-17:30, with two standard shift patterns:<ul><li>Early Shift 08:00 -16:00</li><li>Late Shift 09:30 -17:30</li><li>Evening (Rota) 11:00 - 19:00 or 13:00 -21:00 (Tuesdays &amp; Thursdays)</li></ul>Evening cover is provided on a rota basis. Under exceptional circumstances, hours may be varied following consultation with the post holder. Working at other campuses may also be required from time to time.

Senior IT Engineer

Role: Senior IT Engineer Location: Oxford Salary: £35,000 - £45,000 Type: Full-time, PermanentOur client is a well-established Managed Service Provider delivering IT support, cloud solutions, and infrastructure projects to a broad range of SME and mid-market businesses across Oxfordshire and the surrounding areas.Due to continued growth, they are looking to recruit an experienced Senior IT Engineer to join their technical team. This is a varied and client-facing position, combining 2nd and 3rd line support responsibilities with project delivery, consultancy, and onsite customer engagement.The RoleAs a Senior IT Engineer, you will act as a senior technical escalation point while working closely with clients to understand their requirements and deliver effective technology solutions.Key Responsibilities<ul><li>Providing 2nd and 3rd line support across a wide range of customer environments</li><li>Investigating and resolving complex technical issues</li><li>Delivering infrastructure, cloud, migration, and modernisation projects</li><li>Conducting client discovery meetings and technical consultations</li><li>Gathering business and technical requirements</li><li>Recommending and implementing appropriate IT solutions</li><li>Carrying out onsite installations, upgrades, and project work</li><li>Supporting Microsoft 365, Azure, Windows Server, Hyper-V, networking, and security technologies</li><li>Managing and supporting backup and disaster recovery solutions</li><li>Producing technical documentation and maintaining accurate records</li><li>Building strong relationships with clients and acting as a trusted technical advisor</li></ul>Skills &amp; ExperienceThe successful candidate will have:<ul><li>Previous experience working within a Managed Service Provider (MSP)</li><li>Strong 2nd and 3rd line support experience</li><li>Excellent knowledge of Microsoft 365 and Azure</li><li>Experience supporting Windows Server environments</li><li>Strong Hyper-V administration and troubleshooting experience</li><li>Experience with Veeam Backup &amp; Replication and disaster recovery solutions</li><li>Strong networking knowledge, including firewalls, VPNs, switching, and wireless technologies</li><li>Experience delivering IT infrastructure and cloud migration projects</li><li>Excellent troubleshooting and problem-solving skills</li><li>Strong communication and customer-facing abilities</li></ul>Requirements<ul><li>Full UK driving licence</li><li>Willingness to travel to customer sites as required</li><li>Professional and consultative approach to customer engagement</li><li>Ability to manage multiple priorities within a fast-paced MSP environment</li></ul>What's on Offer<ul><li>£35,000 - £45,000 salary</li><li>Hybrid working</li><li>Exposure to a wide range of technologies and projects</li><li>Ongoing training and professional development</li><li>Clear career progression opportunities</li><li>Supportive and collaborative team environment</li></ul>If you're an experienced IT Engineer looking for a role that offers a blend of technical challenge, project work, consultancy, and customer engagement, we'd love to hear from you.

Service Desk Engineer (Weekend) Remote - London, Greater London About the CompanyOur client is a technology services partner specialising in supporting financial sector and regulated businesses. They deliver enterprise-level support, security, strategy, and supply solutions, holding themselves to a high standard across reliability, security, and customer experience.They are a Microsoft Partner, focused on helping businesses transform and innovate through technology. Joining their team means hands-on access to world-class technologies, exciting applications, bespoke software, and a talented group of colleagues.Role OverviewOur client is seeking an experienced, customer-focused IT engineer to join their weekend service desk team. The successful candidate will provide support across on-premises and Azure environments, acting as a key escalation point for critical incidents and changes.A genuine passion for solving technical problems and strong empathy for client needs is essential. The role involves splitting time between customer environment support, project delivery, and documentation, so excellent written and verbal communication skills are a must.Key ResponsibilitiesReporting to the Service Desk Manager as part of a four-person engineering team, the successful candidate will be expected to:<ul><li>Serve as the primary technical point of contact for incidents and service requests</li><li>Lead troubleshooting across Azure and on-premises infrastructure, owning major incidents from triage through to resolution and post-incident review</li><li>Drive root cause analysis on recurring or high-impact issues, implementing lasting fixes rather than temporary workarounds</li><li>Review and implement changes within customer environments, acting as a technical reviewer for changes raised by colleagues</li><li>Build and maintain documentation, runbooks, and knowledge base articles to reduce future escalations and support team development</li><li>Identify opportunities where additional services could genuinely benefit customers and communicate these to account management</li></ul>What the Ideal Candidate Will BringThe client is looking for someone with prior experience in an IT Solution Provider or MSP environment, with strong troubleshooting ability and a drive to keep growing professionally. Candidates should be able to demonstrate:<ul><li>Experience supporting complex IT environments</li><li>The ability to thrive in a fast-paced setting and manage competing priorities</li><li>Strong self-management and workload prioritisation skills</li><li>Excellent client-facing skills with the ability to handle time-critical issues calmly and efficiently</li></ul>Required Skills &amp; Experience<ul><li>Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional desirable</li><li>4+ years in a similar role</li><li>Solid working knowledge across most of the following: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, Storage/SAN</li></ul>Working Hours7am - 7pm | Friday to Sunday or Saturday to MondayBenefits<ul><li>19 days annual leave (excluding UK Bank Holidays)</li><li>Health cash plan</li><li>Cinema tickets</li><li>Gym membership</li><li>Social events</li><li>Training and certification support</li><li>Pension scheme</li><li>High street retailer discounts</li><li>Employee benefits hub</li></ul>

Service Desk Engineer (Weekend)

Service Desk Engineer (Night Shift) Remote About UsWe are supporting a MSP specialising in supporting financial sector and regulated businesses. They deliver enterprise-level support, security, strategy, and supply solutions, holding ourselves to a high standard across reliability, security, and customer experience.They are a Microsoft Partner, focused on helping businesses transform and innovate through technology. Joining their team means hands-on access to world-class technologies, exciting applications, bespoke software, and a talented group of colleagues.Role OverviewThey are seeking an experienced, customer-focused IT engineer to join our night shift service desk team. You'll provide support across on-premises and Azure environments, acting as a key escalation point for critical incidents and changes.You'll need a genuine passion for solving technical problems and a strong empathy for client needs. Day-to-day, you'll split your time between customer environment support, project delivery, and documentation.Strong written and verbal communication skills are essential, as is a collaborative mindset and a commitment to building lasting client relationships.Key ResponsibilitiesReporting to the Service Desk Manager as part of a four-person engineering team, you will:<ul><li>Serve as the primary technical point of contact for incidents and service requests</li><li>Lead troubleshooting across Azure and on-premises infrastructure, owning major incidents from triage through to resolution and post-incident review</li><li>Drive root cause analysis on recurring or high-impact issues, implementing lasting fixes rather than temporary workarounds</li><li>Review and implement changes within customer environments, acting as a technical reviewer for changes raised by colleagues</li><li>Build and maintain documentation, runbooks, and knowledge base articles to reduce future escalations and support team development</li><li>Spot opportunities where additional services could genuinely benefit customers and flag these to account management</li></ul>What You'll NeedThey're looking for someone with prior experience in an IT Solution Provider or MSP environment, with strong troubleshooting ability and a drive to keep growing professionally.<ul><li>Experience supporting complex IT environments</li><li>Ability to thrive in a fast-paced setting and manage competing priorities</li><li>Strong self-management and workload prioritisation skills</li><li>Excellent client-facing skills with the ability to handle time-critical issues calmly and efficiently</li></ul>Required Skills &amp; Experience<ul><li>Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional desirable</li><li>4+ years in a similar role</li><li>Solid working knowledge across most of the following: VMware, Active Directory, Exchange (Online and/or on premises), Intune, Conditional Access, Storage/SAN</li></ul>Hours7pm - 7am | Four days on / four days offBenefits<ul><li>25 days annual leave (excluding UK Bank Holidays)</li><li>Health cash plan</li><li>Cinema tickets</li><li>Gym membership</li><li>Social events</li><li>Training and certification support</li><li>Pension scheme</li><li>High street retailer discounts</li><li>Employee benefits hub</li></ul>

Service Desk Engineer - Night

Role: Senior Sales Account Manager Location: Southeast England / Hybrid Package: Competitive Basic Salary + Uncapped CommissionThe OpportunityA well-established provider of managed technology services is seeking an experienced Senior Sales Account Manager to join its growing commercial team. This role focuses on developing and expanding an existing customer base while identifying new opportunities for growth. The successful candidate will build long-term client relationships, uncover business challenges and position technology solutions that deliver measurable value.Key Responsibilities* Manage and develop an existing portfolio of customer accounts. * Build consultative relationships with key stakeholders and decision-makers. * Identify opportunities to expand services within existing accounts. * Generate and convert new business opportunities across the region. * Develop and present tailored commercial proposals. * Manage the full sales process from opportunity creation through to close. * Work alongside technical and service delivery teams to ensure successful customer outcomes.Requirements* Proven experience selling Managed Print Services, Managed IT Services or similar B2B technology solutions. * Strong account management and business development skills. * Demonstrable track record of achieving and exceeding sales targets. * Excellent communication, presentation and relationship-building abilities. * Commercially aware and solutions-focused approach. * Self-motivated with strong organisational skills. * Ability to work independently while contributing to a wider team environment.What's on Offer* Competitive salary and uncapped earning potential. * Established customer base with genuine growth opportunities. * Support from experienced technical and operational teams. * Ongoing training and career development. * Opportunity to work within a successful and growing technology services business.Ideal CandidateYou will be a proactive sales professional with experience in technology-led solutions, capable of building trusted client relationships and identifying opportunities to deliver long-term value. A consultative approach, commercial mindset and passion for achieving results are essential.

Sales Account Manager

Role: Digital Transformation Sales Consultant Location: Hybrid / UK Type: Full-time Salary: £45,000 - £50,000 plus double OTEThe OpportunityAn established technology solutions provider is looking for a driven Digital Transformation Sales Consultant to help organisations modernise their operations through innovative technology solutions. This is a consultative sales role focused on identifying business challenges, building trusted relationships, and delivering solutions that create measurable operational and commercial improvements.Key Responsibilities* Generate new business opportunities across SME, mid-market and enterprise organisations. * Manage the full sales cycle from prospecting through to close. * Conduct discovery meetings to understand client objectives, challenges and digital maturity. * Present tailored solutions across areas including automation, cloud services, AI, analytics and business applications. * Build long-term relationships with senior stakeholders and decision-makers. * Work closely with technical and delivery teams to develop solution proposals. * Maintain an active pipeline and consistently achieve sales targets.RequirementsEssential * Proven success in B2B technology, SaaS, consultancy or digital transformation sales. * Strong commercial awareness and understanding of business processes. * Excellent communication, presentation and negotiation skills. * Ability to engage confidently with senior leadership teams. * Consultative sales approach with strong problem-solving skills. * Self-motivated and capable of working independently.Desirable* Experience selling automation, cloud, AI, ERP, CRM or data solutions. * Understanding of professional services environments. * Experience supporting organisations through digital change initiatives.What's on Offer* Competitive basic salary with uncapped commission. * Opportunity to work with innovative technologies and solutions. * Clear career progression and professional development opportunities. * Collaborative and supportive working environment. * The chance to make a tangible impact on clients' transformation journeys.Success in the Role* Consistently achieving or exceeding revenue targets. * Growing both new and existing customer relationships. * Delivering high levels of customer satisfaction. * Becoming a trusted advisor to clients rather than simply a supplier.

Digital Transformation Consultant

AI Engineer - Stockton On Tees - Up to £35,0004 Days out of 5 Work from homeAbout us -We're a growing IT Solutions and Services company based in the Tees Valley, helping organisations get more from their technology. As AI becomes central to what we deliver, we're building out our capability from the ground up and we need the right person to help shape it.The role -As our AI Engineer, you'll be at the forefront of how we adopt and implement artificial intelligence across our services and internal operations. You won't be handed a rigid brief, you'll have the autonomy to bring your own thinking and take real ownership of outcomes.We want someone who'll help define how AI is embedded into our business. Your ideas will be heard, your decisions will matter, and your work will have real, visible impact from day one.* Design, develop and deploy AI-powered solutions tailored to client and business needs * Evaluate and recommend AI tools, frameworks and approaches that fit our stack * Collaborate with technical and non-technical colleagues to identify where AI can add value * Contribute to implementation strategies and see them through from concept to delivery * Stay current with developments in AI and bring fresh ideas to the team * Help establish best practices, standards and documentation as we growWhat we're looking for -* Solid experience working with AI/ML frameworks (e.g. LangChain, OpenAI API, Hugging Face, TensorFlow, PyTorch) * Comfortable writing production-ready code - Python particularly valued * Understanding of LLMs, prompt engineering, RAG pipelines or similar AI architectures * Ability to communicate technical ideas clearly to non-technical stakeholders * A proactive mindset - someone who spots opportunities and takes initiative * Experience in an IT services, software, or consultancy environment is a bonusWhat you'll get -* Up to £35,000 salary depending on experience * Genuine autonomy - your ideas won't get lost in committee * 4 days working from home, 1 day in our Stockton-on-Tees office * A supportive, collaborative team that wants to grow alongside you * The chance to shape an AI function from an early stage

AI Engineer - Stockton On Tees

Role: Business Development Executive Location: Central London Salary: £30,000 - £35,000 Basic + Uncapped Commission Progression: Career Development Programme Setup: Onsite 5 days a weekAbout The CompanyWe are a fast-growing technology solutions provider helping organisations improve the way they manage technology, communications, security, business processes and workplace services.Our business is built around investing in people, technology and professional development. We believe ambitious individuals should be given the tools, training and support required to build successful long-term careers.The Opportunity* This is not a traditional telesales role. * We are looking for ambitious individuals who want to develop a career in professional B2B sales within the technology sector. * This position has been designed as a development pathway into a future field-based sales role. * You will work alongside experienced sales professionals, learning how opportunities are identified, qualified, developed and converted into long-term customer relationships. * You will gain exposure to the complete sales lifecycle whilst helping generate new opportunities across areas such as: Managed Services Cyber Security Communications Solutions Cloud Services Business Technology Solutions Digital TransformationFor the right individual, this role offers a clear route into a customer-facing sales position with strong earning potential and career progression.You will have access to:* AI-powered sales tools * Sales automation platforms * CRM and customer intelligence systems * Prospecting and business development tools * Data enrichment platforms * Marketing technologies * Modern sales enablement softwareKey Responsibilities* Identify and engage prospective customers across multiple sectors * Research target organisations and key decision makers * Generate qualified opportunities for senior sales professionals * Build multi-channel prospecting campaigns using phone, email, social media and video * Use technology platforms to identify and nurture opportunities * Develop relationships with senior decision makers * Understand customer challenges and identify opportunities to add value * Maintain accurate pipeline and prospect information within CRM systems * Collaborate closely with sales and marketing teams * Continuously improve prospecting approaches and contribute new ideas * Develop an understanding of the full sales processCareer DevelopmentThis role is designed to develop future sales professionals. Successful candidates will receive structured coaching, mentoring and exposure to experienced commercial leaders.Typical progression may include:Business Development Executive ↓ Sales Development Specialist ↓ Business Development Manager ↓ Senior Sales Consultant / Account ExecutiveYou will be:* Naturally curious and eager to learn * Commercially aware * Confident communicating with senior professionals * Motivated by personal growth and career progression * Comfortable using technology * Self-motivated and accountable * Resilient and determined * Highly organised * Ambitious and competitive * Capable of working independently and using initiativeDesirable Experience* Graduate calibre or equivalent * Previous experience in sales, recruitment, customer engagement or business development * Experience using professional networking platforms * Interest in technology and business * Experience working towards targets or performance objectivesWhat Success Looks Like* Build confidence engaging with senior decision makers * Generate a consistent pipeline of qualified opportunities * Become proficient with modern sales and business development tools * Develop a strong understanding of the solutions and markets you support * Demonstrate readiness for increased customer-facing responsibilities

Business Development Executive

Finance ManagerMSP / London / Office-based £40,000 - £50,000The opportunityA fast-growing, award-winning managed services business is looking for an experienced Company Accountant or Finance Manager to take full ownership of its finance function.This is a standalone, hands-on role reporting directly to senior leadership. You'll be responsible for the full finance operation - from management accounts and cash flow through to recurring billing, credit control, and compliance - with the opportunity to build a team as the business scales.The business operates across managed IT services and recurring service contracts and is actively growing through both organic expansion and acquisition. The right candidate will bring genuine commercial awareness alongside technical finance skills.What you'll be doingFinancial management &amp; reporting<ul><li>Produce monthly management accounts including P&amp;L, balance sheet, and cash flow</li><li>Prepare financial forecasts, budgets, and variance analysis</li><li>Provide commercial and operational financial insight to leadership</li><li>Manage year-end accounts and liaise with external accountants and auditors</li></ul>ERP &amp; systems<ul><li>Own finance processes within ERP and accounting systems</li><li>Drive automation and efficiency improvements across finance operations</li><li>Support integration of acquired businesses into core financial systems</li></ul>Recurring billing &amp; contract accounting<ul><li>Manage recurring revenue billing across service agreements and support contracts</li><li>Ensure accurate invoicing for managed services, licences, and maintenance agreements</li><li>Monitor contract profitability and billing accuracy</li></ul>Credit control &amp; cash flow<ul><li>Oversee credit control and debtor management</li><li>Manage Direct Debit collections and reconciliation</li><li>Produce and maintain rolling cash flow forecasts</li><li>Improve working capital and financial controls</li></ul>Payroll, VAT &amp; compliance<ul><li>Manage payroll and statutory submissions</li><li>Prepare and submit VAT returns and other HMRC filings</li><li>Maintain robust financial controls and governance procedures</li></ul> What we're looking forEssential<ul><li>Proven experience as a Company Accountant, Finance Manager, or equivalent senior finance role</li><li>Background in managed services, MSP, technology services, or recurring revenue environment</li><li>Strong management accounting and financial reporting experience</li><li>Hands-on experience with recurring billing and service contract accounting</li><li>Direct Debit collections and cash flow forecasting experience</li><li>ERP or accounting systems experience with a focus on process improvement</li><li>Strong credit control and debtor management experience</li></ul>Desirable<ul><li>Experience supporting acquisitions and finance integrations</li><li>Familiarity with MSP platforms such as ECi e-automate, Autotask, or Halo</li><li>Experience with Sage, Xero, QuickBooks, or similar</li><li>Knowledge of service margin and contract profitability analysis</li><li>Experience managing or mentoring junior finance staff</li></ul>Qualifications<ul><li>ACCA, CIMA, or ACA - qualified, part-qualified, or qualified by experience considered</li><li>AAT qualified candidates with strong relevant experience will also be considered</li></ul>The right personYou're commercially minded and operationally focused - as comfortable discussing margin and contract profitability with the leadership team as working through a billing reconciliation.You take ownership. This is a standalone role, and the expectation is that you treat the finance function as your own - proactively improving processes, challenging the status quo, and building something that scales.You're a strong communicator who can bridge finance and operational teams, and you're comfortable in a fast-paced, evolving environment.To applyThis is a confidential search. The hiring business will not be named until both parties have progressed through an initial screening conversation. Please submit your CV to be considered - suitable candidates will be contacted to arrange a call.

Finance Manager

Role: 2nd Line IT Engineer (MSP) - Service Desk &amp; Field Based Location: Bromsgrove Salary: £35,000We are a growing Managed Service Provider (MSP) looking for a skilled and motivated 2nd Line IT Engineer to join our team. This is a varied role combining service desk support with on-site client work, ideal for someone who enjoys both troubleshooting remotely and getting hands-on in the field. About the RoleAs a 2nd Line Engineer, you'll be a key escalation point for technical issues while also delivering high-quality on-site support to our clients. You'll work across a wide range of technologies, with a strong emphasis on networking. Key Responsibilities<ul><li>Provide 2nd line support for desktops, servers, and network infrastructure</li><li>Troubleshoot and resolve escalated technical issues efficiently</li><li>Perform on-site installations, maintenance, and support visits</li><li>Configure and support network devices (routers, switches, firewalls)</li><li>Assist with project work, including system upgrades and migrations</li><li>Maintain clear documentation and update tickets within the helpdesk system</li><li>Deliver excellent customer service at all times</li></ul> Skills &amp; Experience Required<ul><li>Previous experience in a 2nd line role, ideally within an MSP environment</li><li>Strong networking knowledge (TCP/IP, VLANs, DNS, DHCP, VPNs)</li><li>Experience with firewalls and switches (e.g. Cisco, Ubiquiti, Fortinet, etc.)</li><li>Solid understanding of Microsoft environments (Windows Server, Microsoft 365, Active Directory)</li><li>Experience with remote support tools and ticketing systems</li><li>Full UK driving licence (essential for field-based work)</li></ul> Desirable Skills<ul><li>Experience with virtualisation (e.g. VMware, Hyper-V)</li><li>Knowledge of backup and disaster recovery solutions</li><li>Exposure to cloud platforms such as Azure</li></ul> What We Offer<ul><li>Paid for training and certifications</li><li>Allotted study time in your working week</li><li>Excellent career progression</li></ul> Apply NowIf you're a proactive IT professional who enjoys solving problems and working directly with clients, we'd love to hear from you.

2nd Line Engineer

Role: IT Helpdesk Manager Location: Aylesbury Area, Buckinghamshire (Hybrid Working) Salary: £40,000 - £50,000 Type: Full-time, PermanentThe OpportunityOur client is a market-leading IT Provider and they are seeking an experienced IT Helpdesk Manager to lead a team of support engineers whilst remaining actively involved in the technical delivery of services.This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking to take the next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands-on involvement in complex technical escalations and service improvement initiatives. The RoleLeading a team of 6-8 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance.Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology.Key Responsibilities Team Leadership &amp; Development<ul><li>Lead, mentor, and develop a team of support engineers across both technical and customer service disciplines.</li><li>Conduct regular 1-2-1s, performance reviews, coaching sessions, and team meetings.</li><li>Support recruitment activities, onboarding, and ongoing staff development.</li><li>Foster a positive, collaborative, and high-performing team culture.</li><li>Manage ticket allocation, workload balancing, and resource planning across the service desk.</li></ul>Technical Leadership &amp; Escalation Management<ul><li>Act as the primary 3rd Line escalation point for complex technical issues and high-priority incidents.</li><li>Provide hands-on technical support where required, leading from the front and setting technical standards.</li><li>Take ownership of major incidents, coordinating communication, escalation, and resolution activities.</li><li>Review ticket quality, troubleshooting methodologies, and customer interactions to identify development opportunities.</li><li>Work closely with engineers to promote best practice across support delivery, documentation, security, and customer engagement.</li><li>Engage directly with customers during critical incidents and sensitive escalations to ensure positive outcomes.</li></ul>Service Delivery &amp; Continuous Improvement<ul><li>Ensure support requests are managed effectively and resolved within agreed service levels.</li><li>Monitor service desk performance, response times, ticket quality, customer satisfaction, and operational KPIs.</li><li>Drive improvements across service delivery processes, technical standards, security controls, and documentation.</li><li>Maintain and develop internal knowledge bases, procedures, and operational runbooks.</li><li>Oversee the delivery of internal IT support services where required.</li></ul>Skills &amp; Experience RequiredEssential<ul><li>Previous experience in a Senior Support Engineer, Technical Lead, Service Desk Lead, or Helpdesk Management role.</li><li>Strong 3rd Line technical support experience with the ability to troubleshoot and resolve complex infrastructure and end-user issues.</li><li>Proven experience mentoring, coaching, or leading technical teams.</li><li>Strong Microsoft 365 administration and Windows endpoint management experience.</li><li>Good understanding of networking fundamentals, infrastructure support, and cybersecurity best practices.</li><li>Excellent communication, organisational, and stakeholder management skills.</li><li>Customer-focused approach with the ability to perform effectively under pressure.</li></ul>Desirable<ul><li>Experience working within an MSP or IT Services environment.</li><li>ITIL Foundation certification or equivalent.</li><li>Experience using PSA and ITSM platforms such as HaloPSA.</li><li>Previous involvement in service improvement and operational change initiatives.</li></ul>What's on Offer<ul><li>A genuine opportunity to step into a leadership position whilst retaining hands-on technical involvement.</li><li>Eligibility to become part of the company's employee ownership scheme following 12 months of service, allowing you to share in the future success of the business.</li><li>Exposure to both people management and strategic service delivery responsibilities.</li><li>The chance to influence processes, standards, and the future direction of the support function.</li><li>Hybrid working environment.</li><li>Ongoing professional development and career progression opportunities.</li></ul>This position would suit an ambitious Senior 3rd Line Engineer, Technical Team Leader, or existing Helpdesk Manager who is looking to combine strong technical expertise with leadership responsibilities and take the next step in their career.

IT Helpdesk Manager

Role: IT Systems Analyst Location: Cannock Salary: £32,000 Overview We are seeking a proactive and technically minded IT Systems Analyst to join our growing team. This is a varied role that combines IT support, business systems administration, data analysis, and continuous improvement. You will act as a key link between users, business stakeholders, and external development partners, ensuring our systems operate effectively while identifying opportunities to improve processes, reporting, and business performance through better use of technology and data. The ideal candidate will have a strong foundation in 1st and 2nd Line IT Support alongside a genuine interest in data, reporting, and digital transformation. You do not need to be a developer, but you should be comfortable working with data, analysing business processes, and helping shape system enhancements. Key Responsibilities IT Support &amp; Systems Administration<ul><li>Provide 1st and 2nd Line support for users across hardware, software, networking, and business applications.</li><li>Support Microsoft 365 including Outlook, Teams, SharePoint, and OneDrive.</li><li>Troubleshoot desktop, laptop, printer, and mobile device issues.</li><li>Assist with user account administration, permissions, and onboarding activities.</li><li>Support network connectivity and basic infrastructure troubleshooting.</li><li>Maintain IT documentation, procedures, and knowledge base articles.</li></ul> Data Analysis &amp; Business Improvement<ul><li>Analyse business data to identify trends, inefficiencies, and opportunities for improvement.</li><li>Create and maintain reports, dashboards, and spreadsheets to support business decision-making.</li><li>Transform complex data sets into meaningful insights and actionable recommendations.</li><li>Support data cleansing, validation, and migration activities.</li><li>Use Excel and reporting tools to automate manual processes and improve operational efficiency.</li></ul> Business Systems &amp; Application Support<ul><li>Investigate system issues and coordinate resolutions with third-party suppliers and development partners.</li><li>Assist with system upgrades, testing, and user acceptance activities.</li><li>Gather feedback from users to identify opportunities for system improvements. </li></ul>Skills &amp; ExperienceEssential<ul><li>Experience providing 1st and 2nd Line IT Support.</li><li>Strong knowledge of Microsoft 365, including Outlook, Teams, Excel, SharePoint, and OneDrive.</li><li>Good understanding of Windows operating systems and desktop support.</li><li>Basic networking knowledge including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.</li><li>Strong Excel skills including Pivot Tables, Lookups, data manipulation, and reporting.</li><li>Excellent analytical and problem-solving abilities.</li><li>Ability to communicate effectively with both technical and non-technical stakeholders.</li><li>Strong organisational skills with the ability to manage multiple priorities.</li></ul>Desirable<ul><li>Experience with Power BI, Power Query, or similar reporting tools.</li><li>Exposure to SQL or database querying.</li><li>Experience supporting ERP, CRM, or business systems.</li><li>Understanding of business process mapping and continuous improvement.</li><li>Experience working with outsourced development teams or third-party software providers.</li><li>Knowledge of Power Automate or workflow automation tools.</li></ul> If you think this could be the ideal next step in your career we want to hear form you! Apply now with an up-to-date CV!

IT Systems Analyst

Paid Social Executive Birmingham (Hybrid - 3 Days in Office) £25,000 - £28,000 DOE + Excellent BenefitsAre you passionate about paid social and looking to take the next step in your digital marketing career? We're partnering with a growing, award-winning agency in Birmingham that's looking for a Paid Social Executive to join their high-performing team.This is an exciting opportunity to work with a diverse portfolio of clients, helping to plan, execute and optimise paid social campaigns across major platforms including Meta, TikTok, LinkedIn and Pinterest. What You'll Be Doing <ul><li>Managing and optimising paid social campaigns across multiple platforms</li><li>Monitoring performance and making data-driven recommendations</li><li>Creating campaign reports and presenting insights to internal teams and clients</li><li>Supporting strategy development and campaign planning</li><li>Keeping up to date with platform updates, trends and best practices</li><li>Collaborating with creative, content and wider digital teams</li></ul> What We're Looking For <ul><li>Previous experience in paid social advertising, either agency-side or in-house</li><li>Strong understanding of Meta Ads Manager and other paid social platforms</li><li>Analytical mindset with the ability to interpret campaign data</li><li>Excellent communication and organisational skills</li><li>A proactive attitude and genuine enthusiasm for digital marketing</li></ul> What's On Offer <ul><li>Salary of £25,000 - £28,000 DOE</li><li>Hybrid working model (3 days per week in the Birmingham office)</li><li>Generous holiday allowance</li><li>Ongoing training and professional development opportunities</li><li>Regular team socials and events</li><li>Wellbeing initiatives and employee support programmes</li><li>Clear progression pathways within a growing agency</li></ul>If you're looking to develop your paid social career within a supportive agency environment that values innovation, collaboration and growth, we'd love to hear from you.

Paid Social Executive

Business Development Manager / Account Manager - Stockton On Tees (4 Day WFH)Who We Are Our client is a well-established IT Solutions and Services company. Their approach centres on understanding each customer's unique requirements and delivering tailored solutions that improve efficiency, reduce friction, and create long-term value. With decades of combined industry experience, their team is committed to pairing innovative technology with exceptional service and support.Role Overview A full-time Business Development Manager is required to join their team in a hybrid capacity, based primarily from home, with occasional office visits to their Stockton On Tees site. This role involves identifying and securing new business, managing ongoing client relationships, and supporting customers throughout the sales cycle. Responsibilities include developing strategic sales plans, meeting performance targets, conducting market analysis, representing the company at events, and collaborating with internal departments to ensure smooth delivery of customised solutions.Key Requirements<ul><li>Strong ability to source new business and maintain professional client relationships</li><li>Experience in sales strategy development and target achievement</li><li>Excellent communication, negotiation, and presentation abilities</li><li>Comfortable working independently and as part of a wider team within a hybrid model</li><li>Industry experience in managed print or related technology sectors is beneficial but not essential</li></ul>What You'll Gain<ul><li>A competitive salary package, including protected commission during onboarding and a base salary of up to £35,000.</li><li>Genuine long-term growth opportunities in sales and business development</li><li>A flexible working structure where you manage your own schedule and workload</li><li>Access to high-quality tools, technology, and professional resources</li><li>Significant earning potential through commission scheme, offering potential first year earnings beyond £70/75k OTE</li></ul>If interested, please apply with your most up-to-date version of your CV. Thanks

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