2nd Line Engineer

Middlewich, Cheshire
£32000 - £35000 per annum + Pension and company vehicle
Full Time

Role: 2nd Line IT Support Engineer
Location: Cheshire (East)
Salary: Up to £35,000
Setup: 5 days in office

We're recruiting for an established Managed Service Provider looking to add an experienced 2nd Line IT Support Engineer to its technical team.

This is a hands-on role combining remote support, troubleshooting and client-site work, with the opportunity to get involved in installations and broader technical projects. The business places a strong emphasis on customer service and wants someone capable of taking ownership of technical issues through to resolution.

The role

* Provide primarily 2nd Line IT support across a varied customer base
* Diagnose and resolve hardware, software, network and infrastructure issues
* Deliver support both remotely and through client site visits
* Work across Microsoft technologies, networking and virtualisation
* Troubleshoot LAN/WAN environments including TCP/IP, DHCP and DNS
* Support firewalls, routing and general networking issues
* Assist with customer installations, upgrades and technical projects
* Maintain strong communication with customers throughout incidents and requests
* Continue developing technically, including working towards relevant Microsoft certifications

What we're looking for

* Previous experience in a 2nd Line IT Support / IT Engineer position
* Ideally experience working within an MSP or IT services environment
* Strong Microsoft support knowledge
* Good understanding of networking, including TCP/IP, DHCP and DNS
* Exposure to firewalls, routing and virtualisation
* Comfortable dealing directly with customers remotely and on-site
* A proactive attitude with strong troubleshooting and communication skills

Package

* Up to £35,000, depending on experience
* Monday to Friday
* On-call rota
* Company vehicle/fuel card or business mileage arrangement
* Workplace pension
* Free parking
* 28 days annual leave

The MSP preference, Microsoft/networking requirements, client-site work, on-call structure and benefits reflect the previous brief supplied by the client.

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