Field Engineer
London (Hybrid)
Our client is a well-established managed service provider supporting financial services firms around the world! They're cloud-first, closely aligned with Microsoft, and now looking for an experienced Field Engineer to join their London team.
The Field Engineer role
This is a varied, hands-on Field Engineer position covering desktop, server and cloud support. As a Field Engineer, you'll spend most of your time at client offices across London. On non-site days, you'll work alongside the wider service desk team. You'll need to be able to commute easily into central London.
What you'll be doing as Field Engineer
- Visiting client sites for both scheduled and ad-hoc onsite support
- Building strong relationships with client stakeholders and representing the business professionally
- Handling support requests by phone and email on non-site days
- Logging all work accurately so colleagues and account managers have up-to-date information on each client's environment
- Escalating issues appropriately and sharing knowledge with the wider team
What you'll bring
- A background with an MSP or IT solutions provider
- 2+ years in a 2nd line support role, plus at least 1 year as a Field Engineer working across multiple client sites
- Strong Microsoft 365 skills, including Exchange Online and Outlook administration
- Experience with Intune, Autopilot and Entra ID
- Windows Server, Active Directory and virtualisation
- Networking knowledge across LAN, WAN, VPN and wireless
- Backup experience (e.g. Veeam and cloud-based solutions)
- Solid PC hardware and software fault-finding
- A calm, professional manner with clients, especially when dealing with urgent issues
- Good organisation, attention to detail and the ability to juggle competing priorities
- Curiosity about technology and a willingness to keep learning
Field Engineer benefits
- 31 days' holiday
- Paid overtime
- Pension
- Health cash plan
- Gym membership and a benefits/discount platform
- Ongoing training
- Cycle to work and electric car schemes
- Discounted hardware and software
- Regular social events
Interested?
If you're a Field Engineer looking for your next step with a financial services MSP, apply now or get in touch for a confidential chat about this Field Engineer opportunity.