Role: 2nd Line IT Support Engineer
Location: Stoke-on-Trent
£36,000 + Benefits
Manufacturing Sector
Do you enjoy solving complex IT challenges and want to be part of a business where technology truly underpins operations? We're looking for a 2nd Line IT Engineer to join a leading manufacturing company in Stoke-on-Trent, supporting both office and production environments.
This role is hands-on, varied, and gives you the chance to work across infrastructure, applications, and networks - no two days are the same.
What you'll be doing
- Escalation point for 1st Line issues, ensuring problems are resolved quickly and effectively.
- Supporting Microsoft 365, Windows Server, Active Directory, and end-user devices.
- Troubleshooting networking technologies (LAN/WAN, firewalls, switches, routers, VPNs).
- Maintaining and optimising critical systems that keep manufacturing operations running smoothly.
- Assisting with IT projects - including cloud migrations, infrastructure upgrades, and system rollouts.
- Producing clear documentation for systems, assets, and incidents.
What we're looking for
- Proven experience in 2nd Line IT Support (manufacturing or fast-paced environments a bonus).
- Solid knowledge of Microsoft technologies (Windows 10/11, Server, O365, AD).
- Networking know-how - TCP/IP, DNS, DHCP, VPNs, firewalls.
- Strong troubleshooting skills with a proactive approach.
- Excellent communication skills - able to support colleagues at all levels.
- Full UK driving licence (occasional travel may be required).
What's in it for you
- Salary up to £36,000 depending on experience.
- A stable, established employer in the manufacturing sector.
- On-site role with plenty of variety day to day.
- Training and career development opportunities.
- Pension scheme and additional company perks.
If you're ready to take ownership of IT support in a busy, hands-on environment and want to see the direct impact of your work, this could be the perfect next step.