<h2>Digital Account Manager</h2>West Midlands | £28,000-£32,000 DOEAn exciting opportunity has arisen for a Digital Account Manager to join a successful and growing agency within the West Midlands.Working across a varied client base, you'll play a key role in managing client relationships and delivering creative and digital projects from initial brief through to completion.The role will include:<ul><li>Managing day-to-day relationships with a portfolio of clients and becoming a trusted point of contact.</li><li>Coordinating creative and digital projects, ensuring they are delivered on time, to brief and within budget.</li><li>Working closely with creative, digital, design and production teams to bring client projects to life.</li><li>Supporting junior account team members and helping ensure projects and workloads are effectively managed.</li><li>Building existing client relationships and identifying opportunities for account development and growth.</li></ul>We're looking for someone with:<ul><li>Previous experience in an agency account management or client services role.</li><li>A good understanding of digital marketing, social media and wider marketing communications.</li><li>Excellent organisation and attention to detail, with the ability to manage multiple deadlines.</li><li>Strong communication and relationship-building skills.</li><li>A proactive, commercially aware approach and the confidence to manage projects, budgets and client expectations.</li></ul>West Midlands | £28,000-£32,000 DOEIf you're an experienced Account Manager looking for a new opportunity within a creative and fast-paced agency environment, we'd love to hear from you.

Digital Account Manager

Job Title: IT Support Agent Location: Newcastle Upon Tyne Salary: £27,000 per annum Job Type: Full-Time | PermanentAre you passionate about technology and problem-solving? Do you enjoy helping people and want to kick-start or develop your career in software support? We're looking for a proactive and customer-focused IT Support Engineer to join our growing support team in Newcastle.<h3>About the Role:</h3>As an IT Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity for someone with a strong technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment.<h3>Key Responsibilities:</h3><ul><li>Respond to incoming support queries via phone, email, and ticketing system</li><li>Troubleshoot software issues and provide first-line resolution or escalate where appropriate</li><li>Log and track issues to ensure timely resolution and customer satisfaction</li><li>Assist with software installations, configuration, and basic training</li><li>Work closely with 2nd Line Support and Development teams to improve support processes</li></ul><h3>What We're Looking For:</h3><ul><li>Strong communication skills with a customer-first mindset</li><li>Basic understanding of software applications, operating systems, and networks</li><li>Ability to diagnose and troubleshoot technical issues methodically</li><li>Previous experience in a helpdesk or technical support environment (desirable, but not essential)</li><li>Enthusiasm to learn and develop within a technology-focused company</li></ul><h3>What We Offer:</h3><ul><li>Competitive salary of £27,000</li><li>Ongoing training and development opportunities</li><li>Supportive and collaborative team culture</li><li>Pension scheme and other benefits</li></ul> How to Apply: Click Apply Now or send your CV and a short cover letter outlining your interest to henry.gregory@nextech-group.co.ukJoin us and be part of a team that's passionate about delivering great software and even better service.

IT Support Agent - Newcastle

<h2>Social Media &amp; Content Manager</h2><h3>£28,000 - £32,000</h3>Warwickshire, West MidlandsReady to take the lead on social, rather than just create content?We're working with a great client looking for a Social Media &amp; Content Manager who can take ownership of social activity, manage campaigns and coordinate creative teams across a range of exciting brands.This is a management-led role - perfect for someone who enjoys strategy, clients, campaigns and making things happen.<h3>The Role</h3><ul ><li>Manage social accounts and day-to-day activity</li><li>Develop social strategies and content plans</li><li>Lead campaigns across Instagram, TikTok, LinkedIn, Facebook &amp; YouTube</li><li>Brief and coordinate creative teams</li><li>Manage client relationships and present ideas/results</li><li>Track performance, trends and opportunities</li></ul><h3>We're Looking For</h3><ul ><li>Experience in Social Media, Content or a similar role</li><li>Strong understanding of social platforms and trends</li><li>Confident managing campaigns and multiple projects</li><li>Great communication and client relationship skills</li><li>Organised, proactive and commercially minded</li><li>Someone who takes ownership and gets things done</li></ul><h3>Management &gt; Creation</h3>You don't need to be the person filming, editing or designing everything.We're looking for someone who can take an idea, turn it into a plan, bring the right people together and make sure the work delivers.If your strengths are strategy, management, client relationships and delivery, we'd love to hear from you.£28,000 - £32,000 depending on experience.📩 Interested? Send over your CV and a brief introduction to find out more.This vacancy is being managed on behalf of our client.

Social Media & Content Manager

<h2 class="PDq2pG_selectionAnchorContainer">Digital Marketing Account Manager</h2>Location: Coventry Area (Hybrid - 3 days in the office) Salary: £28,000 - £32,000 DOEWe're working with a well-established, growing digital agency that's looking to add a Digital Marketing Account Manager to its collaborative team. This is a fantastic opportunity for someone who enjoys building strong client relationships, delivering impactful digital campaigns and working across a variety of exciting projects.You'll take ownership of a portfolio of client accounts, managing campaigns from planning through to delivery, while working closely with designers, developers and fellow marketers to achieve outstanding results.<h3>The Role</h3>As Digital Marketing Account Manager, you'll be responsible for delivering integrated digital marketing campaigns and acting as the main point of contact for your clients. You'll help shape digital strategies, monitor performance and provide valuable insights to maximise campaign success.<h3>Key Responsibilities</h3><ul><li>Manage multiple client accounts and digital marketing projects</li><li>Develop and implement digital marketing strategies</li><li>Plan and manage PPC, SEO and email marketing campaigns</li><li>Analyse campaign performance using Google Analytics</li><li>Produce client reports with actionable recommendations</li><li>Optimise landing pages and improve conversion rates</li><li>Manage A/B testing and ongoing campaign optimisation</li><li>Build and maintain strong client relationships</li><li>Attend client meetings and present campaign performance</li><li>Collaborate with internal design and development teams</li></ul><h3>About You</h3>You'll ideally have:<ul><li>2+ years' experience within digital marketing especially Google Ads</li><li>Previous agency or client account management experience</li><li>Strong understanding of PPC and SEO</li><li>Experience using Google Analytics</li><li>Excellent communication and presentation skills</li><li>Strong organisational skills with the ability to manage multiple projects</li><li>A proactive, solutions-focused approach</li></ul><h3>Desirable Skills</h3><ul><li>Paid Social campaign experience</li><li>Looker Studio (Data Studio)</li><li>Hospitality or eCommerce experience</li><li>Knowledge of UX/UI and landing page optimisation</li><li>Experience using project management software</li></ul><h3>What's on Offer?</h3><ul><li>Salary of £28,000 - £32,000 DOE</li><li>Hybrid working (3 days in the office)</li><li>Ongoing training and professional development</li><li>Clear career progression opportunities</li><li>Pension scheme</li><li>Annual leave that increases with length of service</li><li>Enhanced family-friendly policies</li><li>Regular team socials and company events</li><li>Opportunities to attend industry conferences and events</li><li>Client travel opportunities</li><li>On-site parking</li><li>A supportive, collaborative team culture</li></ul>If you're passionate about digital marketing, enjoy working closely with clients and are looking to join a forward-thinking agency where your ideas and expertise will be valued, we'd love to hear from you.

Digital Marketing Account Manager 

Role: Junior Communications EngineerReporting to: IT Engineering LeadBased: Onsite / London Job PurposeTo provide event IT services to clients, guests and stakeholders as the Junior Communications Engineer, installing CAT5e cabling and services for all connectivity and technology service requirements both physical and wireless. Providing 1st line technical support to clients throughout live events. Person Specification<ul><li>The Junior Communications Engineer should be customer focused.</li><li>Smart bearing in appearance.</li><li>Ability to work as part of a team.</li><li>Flexibility with working hours.</li><li>Punctuality.</li><li>Able to work weekends and unsociable hours at some times.</li></ul> Key Responsibilities<ul><li>As Junior Communications Engineer, be the technical lead for an event installation and present key information for review at pre-event meetings.</li><li>Mark-up event floor plans with cabling and Wi-Fi requirements.</li><li>Install event CAT5e cabling, including termination, jumping &amp; testing.</li><li>Provide equipment as ordered (i.e. hubs, access points, patch leads, etc).</li><li>Provide port allocation information to the network team.</li></ul> Skills &amp; Experience<ul><li>Ideally the Junior Communications Engineer will have at least 1 years' experience in a similar role.</li><li>Cabling and terminating of CAT5e.</li><li>Cable patching.</li><li>Wireless technologies awareness.</li><li>Excellent customer service skills and creative problem solving.</li><li>Health and Safety awareness.</li><li>IPAF license (Preferable but not essential).</li></ul> Event Support<ul><li>Provide data connectivity assistance and first line support throughout tenancy period.</li><li>Provide support for telephone services throughout the tenancy period.</li><li>Recording, communicating, and escalating all appropriate tickets.</li><li>Post Event</li><li>Recover any equipment after event.</li><li>Remove all voice and data cabling from exhibition floors and Organisers offices.</li><li>Attend post-event debriefs.</li></ul> General<ul><li>Help colleagues and management where necessary; the Junior Communications Engineer is expected to be a flexible, collaborative member of the team.</li><li>Ensure that all work areas/offices are always kept in order.</li><li>Ensure that all Health &amp; Safety regulations are followed.</li><li>Ensure that all equipment used complies with the Company's Health and Safety standards.</li></ul> A successful applicant may be required to complete a DBS Check prior to working in the business.

Junior Communications Engineer

IT Support Technician - 1st / 2nd LineLocation: Ipswich, Suffolk Salary: £27,000 - £30,000 Type: Full-time, PermanentWe are working with an established and growing Managed Service Provider (MSP) is looking for an IT Support Technician to join its technical team in Ipswich.The RoleYou will provide 1st and 2nd line IT support to a range of business customers, working from the office with occasional travel to customer sites across Suffolk.Your responsibilities will include:<ul><li>Providing 1st and 2nd line technical support via helpdesk and on-site visits</li><li>Troubleshooting Windows desktop environments and Microsoft 365</li><li>Resolving basic networking issues</li><li>Assisting with IT projects, upgrades and deployments</li><li>Supporting hardware and software installations</li><li>Developing your knowledge of servers, backups and IT security</li><li>Working collaboratively with the wider technical team</li><li>Participating in occasional out-of-hours support when required</li></ul>About YouThe ideal candidate will have:<ul><li>2+ years' experience in an IT support role</li><li>Good knowledge of Windows and Microsoft 365</li><li>Understanding of basic networking</li><li>Strong troubleshooting and problem-solving skills</li><li>Good communication and customer service skills</li><li>A proactive attitude and willingness to learn</li><li>The ability to work independently and as part of a team</li></ul>Previous MSP experience, Microsoft certifications or an IT apprenticeship would be beneficial but are not essential.Essential RequirementFull UK driving licence and access to your own vehicle are essential, as occasional travel to customer sites across Suffolk is required.What's on Offer?<ul><li>£27,000-£30,000 salary, depending on experience</li><li>Free on-site parking</li><li>Modern office environment</li><li>Company social events</li><li>Training and professional development</li><li>Genuine career progression opportunities</li></ul>

IT Support Technician

Systems Administrator &amp; Applications EngineerLondon | Hybrid | Up to £45,000We're working with a well-established, high-profile organisation within the events space that is looking for a Systems Administrator / Applications Engineer to join its internal technology team.This is a great opportunity for someone who enjoys being the go-to technical person, combining hands-on systems support with ownership of key business applications.The roleYou'll act as a lead engineer and first point of contact across core systems, supporting users while helping maintain and improve the organisation's cloud and SaaS environment.You'll be responsible for:Supporting and administering Microsoft 365 and cloud-based products Managing and supporting key SaaS/business applications Acting as a lead technical contact for internal users Supporting and developing the organisation's core event/venue management platform Troubleshooting systems and application issues Working closely with external technology/MSP partners Helping improve systems, processes and the overall user experience What we're looking forPrevious Systems Administrator, Applications Support or IT Engineer experience Strong knowledge of Microsoft 365 / cloud environments Experience supporting SaaS and business applications Confident troubleshooting and taking ownership of technical issues Excellent communication and people skills Personable, approachable and comfortable working with users across the business Able to work independently while collaborating with internal and external teams You don't need to come from the events industry, technical capability, communication skills and the right attitude are more important.What's on offer?Up to £45,000, hybrid working and the opportunity to join an exciting organisation at a time of change and investment in its technology function.Interested? Apply now for more information

IT Systems Administrator 

Professional Services EngineerAbout the CompanyWe're recruiting for a high-performing, growing MSP in Oxford with a strong reputation for delivering quality technology solutions to its clients.This is a great opportunity to join an ambitious technical team, working across a broad range of on-premise, cloud and hybrid infrastructure projects.Key Responsibilities<ul><li>Scope, design and deliver infrastructure projects.</li><li>Work with clients to understand requirements and recommend solutions.</li><li>Deliver projects across servers, networking, telephony, cloud and wider infrastructure.</li><li>Design and implement hybrid infrastructure environments.</li><li>Manage projects from initial planning through to completion.</li><li>Produce technical documentation and project plans.</li><li>Work closely with clients and internal teams to ensure successful delivery.</li></ul>Skills &amp; Experience RequiredWe're open to engineers at Junior, Mid-Level and Senior stages, so the exact experience required will depend on your level.You'll ideally have experience with some combination of:<ul><li>Microsoft technologies, including Windows Server and Microsoft 365</li><li>Azure / cloud services</li><li>Server infrastructure and virtualisation</li><li>Networking, firewalls and connectivity</li><li>Telephony / VoIP / unified communications</li><li>Hybrid infrastructure environments</li><li>Infrastructure migrations, upgrades or deployments</li><li>Technical project delivery within an MSP or client-facing environment</li></ul>For junior candidates, strong technical fundamentals and a genuine desire to move into project delivery are more important than having experience across the full technology stack.For senior candidates, we're looking for proven experience in solution design, project ownership and client-facing technical delivery.Most importantly, you'll be a problem solver who enjoys getting stuck into projects, learning new technologies and seeing a solution through from design to delivery.What's on Offer<ul><li>£35,000-£50,000 salary, depending on experience</li><li>Hybrid working</li><li>Join a growing, high-performing MSP</li><li>Exposure to a broad range of infrastructure and cloud technologies</li><li>Varied client projects</li><li>Excellent opportunity for technical development and progression</li><li>A collaborative, supportive engineering team</li><li>The opportunity to take ownership of end-to-end infrastructure projects</li></ul>If you're an infrastructure engineer looking for a role where you can design, build and deliver rather than simply maintain, this could be a great next move.

Professional Services Engineer 

Role: Business Development Manager - Managed IT Services (MSP)Are you an ambitious Business Development Manager with experience selling IT Managed Services? Do you enjoy opening new doors, developing relationships, and winning new business?We're recruiting on behalf of a growing Managed Service Provider looking to expand its sales team with an experienced Business Development Manager based in Northampton.The RoleAs a Business Development Manager, you'll be responsible for identifying, developing, and securing new business opportunities across the SME and mid-market sectors. You'll build your own pipeline, engage with decision-makers, and introduce a broad portfolio of managed IT solutions designed to help businesses operate more efficiently and securely.Key Responsibilities* Generate new business opportunities through proactive prospecting and networking. * Build and manage a healthy sales pipeline from initial contact through to close. * Identify customer needs and recommend tailored Managed IT solutions. * Conduct client meetings, presentations, and solution demonstrations. * Prepare proposals and negotiate commercial agreements. * Work closely with technical teams to ensure a smooth handover of new customers. * Maintain accurate CRM records and sales forecasts. * Consistently achieve and exceed sales targets.About YouYou'll ideally have: * Proven experience in new business sales within the MSP or IT Services sector. * A successful track record of winning new clients. * Experience selling Managed IT Support, Microsoft 365, Cloud, Cyber Security, Backup, Connectivity or other technology solutions. * Strong communication, presentation and negotiation skills. * A proactive, self-motivated attitude with a genuine hunger to succeed. * A full UK driving licence.What's on Offer* £30,000-£35,000 basic salary * Uncapped commission - realistic double OTE * Car allowance * Company pension * Ongoing sales and product training * Career progression within a growing MSP * Supportive and collaborative working environmentIf you're looking for a role where your earning potential is uncapped and your success is recognised, we'd love to hear from you.

Business Development Manager 

Sales Director Industry: Group Sales Director - MSP / Managed IT Services Salary: Competitive + Bonus + Benefits Location: RemoteThe OpportunityA well-established, multi-entity group in the SME-focused IT services and Managed Services (MSP) sector is looking for a Group Sales Director to build and own its national sales engine.This is a rare opportunity to shape commercial strategy for a growing group of MSP businesses, professionalising sales operations across multiple regional entities while protecting the local relationships that SME customers value. You will report directly to the CEO and play a central role in the group's next phase of growth, including expansion into AI and cyber as new revenue pillars.The RoleYou will take ownership of sales across a group of regional entities, which are currently driven largely by Managing Directors acting as their own sales leaders. Your role is to bring structure, measurement and repeatability to that activity without losing the local, relationship-led service that underpins customer retention.Sales Operations * Embed a consistent customer journey covering lead generation, nurture, QBRs, annual client budgets and a 12-month pipeline per account. * Drive MD sales activity and hold leaders accountable for pipeline hygiene and QBR completion. * Work with Technology and Finance to productise the group's offering into a standardised, sellable product set. * Own whitespace analysis, pricing and packaging strategy across the customer base. * Build and operate ARR/MRR forecasting, lead generation and order-book systems as the single source of commercial truth. * Personally lead larger, multi-region opportunities within the group's ICP, including SME accounts of roughly 20 to 200+ seats. * Take ownership of significant inbound opportunities centrally rather than routing them straight to a regional MD. * Carry out client visits where group-level weight and credibility add value.Standards &amp; Growth* Professionalise commercial best practice across entities, with a focus on land-and-expand and wallet-share growth, not just new logos. * Convert marketing-generated leads from MQL to SQL to close in partnership with the CMO. * Build a 90-day sales playbook for onboarding, retention and account manager/rep training. * Drive cross-sell and upsell plays across the existing customer base. * Provide succession cover, stepping in on client relationships when an MD is unavailable or exits. * Build out a group-level sales team over time, including regional sales directors and SDRs, as the business grows through acquisition. * Design the group's sales compensation and incentive model, aligned to margin and retention. * Own the commercial section of the monthly board pack, including pipeline, ARR/MRR forecast, conversion rates and KPIs. * Champion AI and cyber as new areas of proposition and pipeline development, working with marketing and technical leadership.About You* A blended sales leader who is equally strong in sales operations and enablement, including activity, cadence and measurement, and credible as a hands-on seller who can win and visit larger accounts. * Background in SME-focused IT services, MSP or comparable recurring-revenue B2B, with a clear understanding of the sell, nurture, review and refresh cycle rather than a one-off sale. * Able to command the respect of entrepreneurial MDs and drive performance without owning every customer relationship personally. * Comfortable operating across multiple regions and entities, setting standards centrally and executing locally. * Genuine long-term, top-tier calibre, with the capacity to grow into a larger national platform role as the group scales. * Improved MQL-to-SQL conversion and CAC within target. * New logo wins within the ideal customer profile and improved wallet share across the existing base. * Consistent QBR completion, client budgets and a live, monitored 12-month pipeline per account. * Direct contribution to group revenue and EBITDA through larger, multi-region and multi-site wins.Why ApplyThis is a genuine build role, not a maintenance role. It offers the chance to design a national sales function from the ground up, backed by CEO-level sponsorship and a clear growth strategy, including acquisitions and new AI and cyber pillars. You will have real autonomy to shape process, pricing, team structure and incentive design.

Sales Director

<h1>Senior PR Account Manager</h1>West Midlands (Must drive as remote location) £35,000 - £42,000 + Benefits Interviewing Now | Immediate Start AvailableAre you a seasoned PR professional looking for your next challenge in a fast-paced agency environment?We're working with a well-established and highly respected communications agency in the Birmingham area that is looking to add a talented Senior PR Account Manager to its growing team. This is an excellent opportunity to work across a diverse portfolio of clients, delivering impactful campaigns and building strong media relationships.<h2>The Role</h2>As Senior PR Account Manager, you'll take ownership of client accounts, manage media outreach strategies, create compelling content, and play a key role in delivering successful campaigns across multiple sectors.You'll be confident working directly with senior stakeholders, pitching stories to journalists, managing events, and ensuring exceptional client service in a busy agency setting.<h2>Key Responsibilities</h2><ul><li>Developing and executing PR and communications strategies</li><li>Building and maintaining strong media relationships</li><li>Securing high-quality media coverage across regional, national, and trade press</li><li>Writing engaging press releases, thought leadership articles, features, and campaign content</li><li>Supporting and managing client events and PR activations</li><li>Leading client communications and presenting campaign updates</li><li>Pitching stories and ideas to journalists and key media contacts</li><li>Managing multiple projects and deadlines simultaneously</li><li>Supporting junior team members where required</li></ul><h2>About You</h2><ul><li>5-6+ years' experience within PR, communications, media relations, or journalism</li><li>Strong track record of securing media coverage and managing stakeholder relationships</li><li>Excellent content writing and storytelling skills</li><li>Confident communicator who enjoys speaking with journalists, clients, and senior stakeholders</li><li>Comfortable working in a fast-paced, deadline-driven environment</li><li>Strong commercial awareness and understanding of digital business and communications</li><li>Agency experience is highly desirable but not essential</li><li>Background in journalism would be particularly advantageous</li><li>Proactive, organised, and able to manage competing priorities effectively</li></ul><h2>What's on Offer?</h2><ul><li>Salary of £35,000 - £42,000 depending on experience</li><li>Opportunity to join an established and growing agency</li><li>Diverse and interesting client portfolio</li><li>Genuine career progression opportunities</li><li>Collaborative and supportive team environment</li><li>Immediate interview availability with a view to starting ASAP</li></ul>If you're an ambitious PR professional ready to take the next step in your career, we'd love to hear from you.

Senior PR Account Manager

PPC Executive - Leeds - £28,000-£34,000A growing digital agency based in Leeds is looking for a PPC Executive to join their team. They work with an exciting mix of clients across a range of sectors and are known for delivering results-driven paid media campaigns.This is a brilliant opportunity for someone with a couple of years of PPC experience who wants real ownership of their accounts and the chance to develop their skills in a supportive agency environment.What you'll be doing:<ul><li>Managing and optimising Google Ads campaigns across Search, Display and Shopping</li><li>Supporting Paid Social activity across Meta and LinkedIn</li><li>Monitoring campaign performance and reporting on key metrics including CTR, CPA and ROAS</li><li>Conducting keyword research and competitor analysis</li><li>Supporting budget management across client accounts</li><li>Working closely with account managers and wider digital teams</li></ul>What we're looking for:<ul><li>1-3 years' experience in a PPC or paid media role</li><li>Hands-on Google Ads experience essential</li><li>Google Ads certification a bonus</li><li>Analytical mindset with strong attention to detail</li><li>Agency background preferred but in-house considered</li></ul>Salary: £28,000-£34,000 DOE Location: Leeds - hybrid working availableInterested or know someone who'd be a great fit? Drop me a message or send your CV to rosalie.byrne@nextech-group.co.uk - happy to have a confidential chat!

PPC Executive

Role: Service Desk EngineerShift Pattern: Weekend Salary: £40,000 About the CompanyOur client is a technology services partner specialising in supporting financial sector and regulated businesses. They deliver enterprise-level support, security, strategy, and supply solutions, holding themselves to a high standard across reliability, security, and customer experience.They are a Microsoft Partner, focused on helping businesses transform and innovate through technology. Joining their team means hands-on access to world-class technologies, exciting applications, bespoke software, and a talented group of colleagues.Role OverviewOur client is seeking an experienced, customer-focused IT engineer to join their weekend service desk team. The successful candidate will provide support across on-premises and Azure environments, acting as a key escalation point for critical incidents and changes.A genuine passion for solving technical problems and strong empathy for client needs is essential. The role involves splitting time between customer environment support, project delivery, and documentation, so excellent written and verbal communication skills are a must.Key ResponsibilitiesReporting to the Service Desk Manager as part of a four-person engineering team, the successful candidate will be expected to:<ul><li>Serve as the primary technical point of contact for incidents and service requests</li><li>Lead troubleshooting across Azure and on-premises infrastructure, owning major incidents from triage through to resolution and post-incident review</li><li>Drive root cause analysis on recurring or high-impact issues, implementing lasting fixes rather than temporary workarounds</li><li>Review and implement changes within customer environments, acting as a technical reviewer for changes raised by colleagues</li><li>Build and maintain documentation, runbooks, and knowledge base articles to reduce future escalations and support team development</li><li>Identify opportunities where additional services could genuinely benefit customers and communicate these to account management</li></ul>What the Ideal Candidate Will BringThe client is looking for someone with prior experience in an IT Solution Provider or MSP environment, with strong troubleshooting ability and a drive to keep growing professionally. Candidates should be able to demonstrate:<ul><li>Experience supporting complex IT environments</li><li>The ability to thrive in a fast-paced setting and manage competing priorities</li><li>Strong self-management and workload prioritisation skills</li><li>Excellent client-facing skills with the ability to handle time-critical issues calmly and efficiently</li></ul>Required Skills &amp; Experience<ul><li>Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional desirable</li><li>4+ years in a similar role</li><li>Solid working knowledge across most of the following: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, Storage/SAN</li></ul>Working Hours7am - 7pm Saturday to MondayBenefits<ul><li>19 days annual leave (excluding UK Bank Holidays)</li><li>Health cash plan</li><li>Cinema tickets</li><li>Gym membership</li><li>Social events</li><li>Training and certification support</li><li>Pension scheme</li><li>High street retailer discounts</li><li>Employee benefits hub</li></ul>

Service Desk Engineer (Weekend)

Field &amp; Service Desk EngineerLondon / Hybrid / Up to £40,000 / Full-Time / PermanentThe Opportunity:We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field &amp; Service Desk Engineer to join their close-knit technical team.This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field. The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments.Responsibilities include:<ul><li>Travelling to client sites across London and surrounding areas to deliver onsite technical support</li><li>Supporting the internal service desk team remotely when not on client premises</li><li>Building and maintaining strong working relationships with client stakeholders</li><li>Troubleshooting and resolving complex issues across desktop, server, and cloud environments</li><li>Documenting incidents and resolutions</li><li>Escalating issues appropriately</li><li>Working collaboratively with colleagues</li><li>Acting as an ambassador for the business at all times, upholding the company's reputation for quality service</li></ul>You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically, we require:<ul><li>A minimum of 3 years' experience working within an MSP or IT Solution Provider environment, this is essential</li><li>At least 2 year of field engineering experience, visiting and supporting multiple customer sites</li><li>Strong 2nd line service desk background with the ability to manage competing priorities</li><li>Microsoft Azure, Active Directory, Windows Server, and Office 365</li><li>Microsoft Exchange / Outlook administration</li><li>VMware / Hyper-V</li><li>Data backup solutions -VEEAM or equivalent</li><li>Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration</li><li>Strong PC hardware</li><li>Software troubleshooting</li><li>Excellent communication skills</li><li>Professional, client-facing manner</li></ul>LocationThe role is primarily field-based across London and client sites, with time also spent working remotely and from the company's office base. Candidates must be within commutable distance of Central London.To find out more or apply in confidence, please apply to this role - this will land directly into the responsible consultant's inbox, from which we will contact you if relevant. Please note: the details of our client and their business are not to be disclosed to any third party without prior consent.Thank you for your interest!

Service Desk / Field Engineer

Service Desk EngineerWork Model: Remote Salary: £40k - £45k (Depending on experience to date) Time/Shifts: Between Monday to Friday OR Saturday to MondayAbout the RoleA great opportunity for an experienced, customer-focused Senior Service Desk Engineer to join a growing MSP supporting a mix of on-premises and Azure customer environments.As Senior Service Desk Engineer, you'll need a genuine passion for problem-solving and a customer-first mindset, comfortable balancing hands-on troubleshooting with longer-term project and delivery work. This is a varied role - some days you'll be deep in a live incident, others you'll be documenting fixes or helping plan a customer deployment.You'll act as a key point of contact on the service desk, handling critical tickets, escalations and change requests. Strong written and verbal communication is essential, along with a collaborative approach - you'll be working closely with the wider support team and helping strengthen relationships with customers.Key ResponsibilitiesReporting to the Service Desk Manager, as part of a four-person engineering team, the Senior Service Desk Engineer will:<ul dir="ltr"><li class="font-claude-response-body whitespace-normal break-words pl-2">Act as technical point of contact for incidents and service requests</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Own major incidents end-to-end across Azure and on-prem infrastructure, from triage through resolution and post-incident review</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Investigate root causes of recurring or high impact issues and deliver permanent fixes, not workarounds</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Review and implement customer environment changes, including acting as technical reviewer for changes raised by colleagues</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain documentation, runbooks and knowledge base articles to cut down repeat escalations and upskill the team</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Spot opportunities to expand services for customers and flag these to account management, a key part of the Senior Service Desk Engineer's remit</li></ul>Required for the Senior Service Desk Engineer role:<ul dir="ltr"><li class="font-claude-response-body whitespace-normal break-words pl-2">Microsoft AZ-104 certification</li><li class="font-claude-response-body whitespace-normal break-words pl-2">VMware Certified Professional is desirable</li><li class="font-claude-response-body whitespace-normal break-words pl-2">4+ years' experience in a similar role</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Extensive experience in Azure, VMware, Active Directory, Exchange, Intune, Conditional Access, and Storage/SAN</li></ul>We're excited to hear from candidates ready to step into this Senior Service Desk Engineer position - if you're a driven Senior Service Desk Engineer looking for your next challenge with a growing MSP, we'd love to hear from you. Apply now to become our next Senior Service Desk Engineer!

Service Desk Engineer 

Role: Field Engineer Location: 📍 Horsham (Hybrid) Salary:💷 £30,000 - £35,000 DOEOur client, a growing managed print and technology solutions provider, is looking for a Field Engineer to join their team.This is a varied role combining field based copier/MFD engineering with IT support and Pre-Delivery Inspection work, you'll be installing, maintaining, and troubleshooting multi functional print devices and connected office tech, as well as building and configuring equipment before it goes out to customers.What you'll be doing:* Installing, servicing, and repairing MFDs, photocopiers, scanners, and related office technology * Diagnosing mechanical, electrical, software, and connectivity faults * Configuring devices for networked environments (TCP/IP, print drivers, scan-to-email, cloud/document management) * Supporting integration with Microsoft 365, Active Directory, and secure print solutions * Running full pre-delivery inspections, building, configuring, and quality-checking equipment before deployment * Working to SLAs and keeping accurate service recordsWhat they're looking for:* Previous experience as a photocopier, printer, or field service engineer * Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) * Strong fault-finding and diagnostic skills * Good communicator, comfortable working independently * Full UK driving licenceNice to have:* Experience with managed print solutions * Microsoft 365 knowledge * Manufacturer accreditation's (Ricoh, Sharp, Konica Minolta, Canon, Kyocera, Xerox, HP, Epson)Hybrid role, field-based with regular time at the office and customer sites.

Field Engineer

Account Manager - Managed Service Provider (MSP)📍 Newcastle | Hybrid Working | £35,000-£45,000 DOE + £25k-£30k OTE (uncapped, Year 1) and rising annuallyAbout the RoleWe're an established Newcastle-based MSP looking for an experienced Account Manager to grow and manage a portfolio of existing client accounts. This is a relationship-first, revenue-driving role, not cold-calling new business, but expanding and protecting what we've already won.What You'll Do<ul><li>Own a book of existing MSP client accounts, acting as their primary commercial point of contact</li><li>Identify upsell and cross-sell opportunities across our managed services, cloud, security, and infrastructure offerings</li><li>Build long-term, trusted relationships with client stakeholders (IT Managers, Ops Directors, business owners)</li><li>Conduct regular account reviews, renewals, and contract negotiations</li><li>Work closely with technical and delivery teams to ensure client satisfaction and retention</li><li>Hit and exceed revenue growth targets across your portfolio</li></ul>What We're Looking For<ul><li>Proven account management experience within an MSP, IT reseller, or technology services environment</li><li>Strong commercial acumen, comfortable owning revenue targets and having pricing/contract conversations</li><li>Excellent relationship-building and communication skills</li><li>Understanding of core MSP services (managed IT, cloud, cybersecurity, connectivity)</li><li>Self-motivated, organised, and able to manage a varied portfolio independently</li></ul>What's On Offer<ul><li>Base salary £35,000-£45,000 (dependent on experience)</li><li>£25,000-£30,000 OTE in Year 1, with commission structure increasing year on year</li><li>Uncapped commission</li><li>Hybrid working</li><li>A genuine career path within a growing MSP</li></ul>Ready to take ownership of a strong client portfolio and be rewarded for growing it? Apply now.

IT Account Manager - Newcastle

Role : SEO Account Manager Location: Birmingham (Hybrid) Salary: £27,000-£32,000 per annum (depending on experience)We're looking for an ambitious SEO Account Manager to join our growing digital marketing agency in Birmingham. This is a hybrid role offering the opportunity to work with a diverse portfolio of clients while developing your technical and strategic SEO skills.The RoleAs an SEO account manager, you'll support the planning, execution, and optimisation of SEO campaigns across a range of client accounts. Working closely with the wider digital marketing team, you'll help deliver measurable growth in organic traffic, rankings, and conversions.Key Responsibilities<ul><li>Manage day-to-day SEO activity across multiple client accounts.</li><li>Carry out keyword research, technical SEO audits, and competitor analysis.</li><li>Implement on-page SEO recommendations and content optimisation.</li><li>Monitor website performance using Google Analytics, Google Search Console, and SEO tools such as Ahrefs, SEMrush, or Screaming Frog.</li><li>Produce regular performance reports and communicate results to clients.</li><li>Work collaboratively with content, PPC, web development, and design teams.</li><li>Keep up to date with industry trends and search engine algorithm updates.</li></ul>About You<ul><li>At least 2 years' experience in an SEO role.</li><li>Agency experience is highly desirable.</li><li>Account management or client-facing experience is preferred.</li><li>Strong understanding of technical and on-page SEO best practices.</li><li>Experience using industry-standard SEO and analytics tools.</li><li>Excellent communication and organisational skills.</li><li>Able to manage multiple projects and priorities effectively.</li></ul>What We Offer<ul><li>Competitive salary of £27,000-£32,000 depending on experience.</li><li>Hybrid working with a Birmingham office.</li><li>Ongoing training and career progression.</li><li>Supportive and collaborative agency environment.</li><li>Company pension.</li><li>Regular team socials and wellbeing initiatives.</li><li>25 days holiday plus bank holidays.</li><li>Opportunity to work with a varied and exciting client portfolio.</li></ul> If interested please apply with an up-to-date CV to be considered. Hiring NOW!!

SEO Account Manager

Role: 2nd Line Service Desk Engineer Location: Sevenoaks, Kent (Office Based) Salary: £35,000 per annum Benefits: Private healthcareOur client is a well-established Managed IT Service Provider based in Kent, supporting a loyal client base across South-East London and the South-East. As they continue to grow, they're looking for a 2nd Line Service Desk Engineer to join their support team, working closely with 1st Line and reporting into the Technical Services Manager. This is a great opportunity for someone who enjoys variety - from day-to-day troubleshooting and customer support through to hands-on project work such as infrastructure refreshes, migrations, and virtualisation.The Role* Provide 2nd line technical support for customers' hardware and software, resolving issues escalated from 1st Line * Answer customer calls and log support tickets when other resources are stretched * Respond to alerts from monitoring systems to deliver proactive maintenance and support * Support and mentor 1st Line Engineers with ticket escalations and queries * Create and maintain detailed documentation of client environments and processes * Provide on-site support and install/maintain equipment at client sites when required * Work on projects such as infrastructure refreshes, disaster recovery, migrations, and virtualisation, both remotely and on-siteWhat We're Looking For* A minimum of 18 months' experience within an MSP environment * Excellent understanding of Windows Desktop &amp; Server environments * Proven knowledge of Microsoft 365 &amp; Entra ID * Previous exposure to Intune managed devices * Proven understanding of networking concepts (DNS, DHCP) and hardware (routers, switches, firewalls, APs) * Good understanding of mobile device troubleshooting (iPhone &amp; Android) * Familiarity with RMM, NGAV, MDR &amp; email security platforms * Excellent phone manner and customer service skills, with the ability to explain technical issues clearly * Excellent written &amp; spoken English * A full, clean UK driving licence and ability to travel to client sites as required No formal IT qualifications required, quality of experience is what countsWhat's On Offer * £30,000 - £35,000 per annum * 25 days annual leave * Private healthcare including optical and dental * Mon-Fri, 9:00-17:30, office basedGenuine career progression as the business continues to expand across the South-East Interested? Apply now to find out more, full details of the client and role will be shared at the next stage.

2nd Line Engineer

IT Helpdesk Team Lead / Manager - West YorkshireReady to lead from the front?We're a fast-moving IT support and solutions company, and we're looking for a sharp, motivated Helpdesk Team Lead / Manager to take ownership of our support function and drive it forward across West Yorkshire.If you're someone who loves solving problems and loves helping people grow, this one's for you.What you'll be doing<ul><li>Leading and motivating a team of helpdesk engineers to deliver outstanding first-class support</li><li>Being the go-to escalation point for complex technical issues</li><li>Setting the standard for response times, ticket quality, and customer satisfaction</li><li>Coaching and developing your team through regular 1-to-1s and performance reviews</li><li>Keeping a close eye on SLAs and KPIs - and knowing what to do when things need to shift</li><li>Working closely with senior management to improve processes and tools</li><li>Acting as a bridge between the helpdesk team and the wider business</li></ul>What we're looking for<ul><li>Proven experience in an IT helpdesk or technical support environment</li><li>Previous team lead or supervisory experience (or ready to make that step up)</li><li>A solid understanding of IT infrastructure, networking, and common support tooling</li><li>Someone who stays calm under pressure and leads by example</li><li>Strong communication skills - with both your team and end users</li><li>A genuine passion for great customer service and continuous improvement</li></ul>Nice to have<ul><li>Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk)</li><li>Relevant certifications (CompTIA, Microsoft, ITIL Foundation, etc.)</li></ul>What's in it for you<ul><li>A key leadership role with real influence over how the team operates</li><li>A supportive, collaborative environment where your ideas are heard</li><li>Opportunities to grow as the business grows</li><li>Competitive salary (dependent on experience)</li></ul>Sound like you?We'd love to hear from you. Hit apply, send us your CV, and let's have a conversation.

Helpdesk Team Lead / Manager - West Yorkshire

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Digital Account Manager

Digital Account Manager

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