Role: Technology Alignment ManagerLocation: Remote (UK-based)Salary: £46,000 About We are partnered with a fast-growing MSP who have an exciting opportunity for someone to join and make tangible changes to the organisation. We are looking for a Technology Alignment Manager to implement a singular tech standard for a group of MSPs ensuring seamless and highly optimised organisational performance throughout the group. The OpportunityThis is a rare build role. We don't yet have a single technology standard that every client runs on. Around 60% of clients are on non-standard setups that create avoidable support tickets and slow everything down.There's no group-wide technology audit, no shared standard build, and no regular technology roadmap for clients. You'll create them. You'll be building the alignment approach that every future client and acquisition will follow. What You'll DoFirst 3 months - establish<ul><li>Audit client technology setups and record what each one is running</li><li>Work with senior leadership to define our standard build - the tools and settings every client should be on</li><li>Run root cause analysis on ticket volumes to find the setups driving the most work, and choose the right product stack</li><li>Set up clear, shared documentation of client environments</li></ul>3 to 9 months - scale<ul><li>Move clients onto the standard build, starting with those causing the most tickets</li><li>Help model the cost and pricing of chosen products with commercial colleagues</li><li>Build technology roadmaps for key clients and lead technology reviews focused on reducing risk and cost</li><li>Champion automation - updates, new-user setup, monitoring - to give engineers time back</li></ul>Ongoing<ul><li>Keep client environments aligned to the standard as things change</li><li>Align each newly acquired client base to the group standard</li><li>Contribute to sales and marketing materials explaining the standard build and its benefits</li><li>Track and report the tickets and engineer hours saved through alignment</li><li>Spot upgrade and improvement opportunities that genuinely help clients</li></ul> What We're Looking ForEssential<ul><li>Solid hands-on IT background in an IT managed service provider or internal IT team</li><li>Good working knowledge of Microsoft 365, networking and common business IT setups</li><li>Experience standardising or improving IT environments, not just fixing faults</li><li>Able to explain technology choices clearly to non-technical business owners</li><li>Comfortable auditing and documenting IT environments in detail</li><li>Experience with RMM tooling from the Kaseya stack</li><li>Organised and methodical, with an eye for the change that removes future problems</li><li>Willing to travel to client and group sites when needed - this is a remote-first role</li></ul> Strongly desirable<ul><li>Experience building client technology roadmaps or acting as a technical account contact</li><li>Familiarity with IT documentation and technology-alignment tooling</li><li>Exposure to automating routine IT work (updates, provisioning, monitoring)</li><li>Experience with a PSA/ticketing system such as HaloPSA</li><li>Understanding of common security standards for small and medium businesses</li><li>Comfortable contributing to product cost and pricing discussions</li><li>Experience in a business growing through acquisition</li></ul> Why This RoleBuild the standard - You define the technology standard that every client and acquisition moves onto.Technical and strategic - Part hands-on alignment, part roadmap. You shape what good looks like.Measurable impact - Fewer tickets, safer setups, and time given back to engineers, all traceable to you.Room to grow - As the client base grows, the alignment function you build grows with it. Sound like the ideal next role for you? If so, apply now with an up-to-date CV to be considered.

Technology Alignment Manager

Role: Service Delivery Manager Location: Remote (UK) Salary: £50,000 Industry: Technology GroupWe're a fast-growing group built by acquiring some of the UK's best regional IT managed service providers. As we bring more businesses into the group, we need one person to make sure every client gets the same reliable, proactive service, whichever business they first joined.This is a build role, not a maintenance one. There's currently no single, group-wide way of running service delivery, no shared service review format, no common escalation route, no group-wide view of client satisfaction. You'll create all of it, starting across our existing client base and rolling it out to every business we acquire next.What you'll be doing* Mapping how service delivery works today and defining one group standard for escalations, service reviews and client updates * Setting up client satisfaction (CSAT) measurement from scratch * Owning major escalations through to resolution * Setting up service KPIs (response and fix times) and reporting against them * Leading service reviews with key clients, focused on outcomes rather than tickets * Working with technical teams to turn recurring issues into permanent fixesWhat we're looking for* Proven service delivery management experience in an IT managed service provider (or similar) * A track record of improving client satisfaction and cutting repeat issues * Confidence running client service reviews and holding internal teams to account * Comfortable with Microsoft 365 environments and a PSA/ticketing system (we use HaloPSA) * Strong with service data, able to turn numbers into clear actions * ITIL or similar qualification helpful but not requiredWhy this roleYou'll set the group service standard, every future acquisition adopts what you build. Real ownership of service quality, client satisfaction and retention across the group, reporting directly to the leadership team. Remote-first, with occasional travel to UK sites.

Service Delivery Manager

Role - 2nd Line Engineer Location - Newcastle Salary - £35,000 Hiring ASAP!!!! Fancy solving real problems for real clients, on real infrastructure - not just tickets? We are partnered with fast growing MSP, who are looking for a sharp, 2nd Line Engineer to join our Newcastle team and make an immediate impact. This isn't a role where you'll be stuck doing the same five fixes on repeat. You'll be hands-on across Azure, Microsoft 365, VMware/Citrix, and a huge variety of client environments - building your skills fast while being the trusted voice clients turn to when things go wrong. What You'll Be Doing<ul><li>Delivering first-class 1st/2nd line support and being the go-to for client IT queries</li><li>Diagnosing everything from desktop hiccups to server-level issues, under time pressure and loving it</li><li>Keeping Active Directory, GPOs and Exchange running smoothly</li><li>Getting stuck into networking - TCP/IP, VLANs, firewalls, wireless configs</li><li>Working with firewall platforms like Fortigate, Cisco, SonicWall and WatchGuard</li><li>Managing backups via Azure and Veeam, and virtualisation across Hyper-V, VMware, AVD and RDS</li><li>Becoming the office expert on O365 and MFA</li><li>Documenting your wins so the whole team levels up</li></ul> What You'll Bring<ul><li>3+ years in a similar IT role, ideally MSP or customer-facing</li><li>A genuine passion for enterprise tech - networking, servers, endpoints, cloud, security</li><li>Confidence with Microsoft 365, Azure, Windows Server and AD</li><li>Exposure to cyber security tools - firewalls, web filters, advanced protection</li><li>VMware/Hyper-V experience, and ideally some Veeam know-how</li><li>Bonus points for Mac support experience</li><li>Certifications a plus: Microsoft Azure/365, VMware VCP, Citrix, Veeam</li><li>Willingness to travel to client sites across the UK when needed</li></ul> Our Culture Our values drive everything. We're a fun, fair place to work where people are genuinely supported to grow - with Culture Champions making sure that's more than just words on a wall. Ready to Jump In? Apply with an up-to-date CV to be considered!

2nd Line Engineer

Role: IT Field Engineer Location: Manchester Salary: £35,000 (Fixed Term, 3 Months) - Strong Route to Permanent Industry: IT Managed ServicesOur client is a well-established, fast-growing MSP delivering IT managed services, infrastructure support, and cloud solutions to a varied client base across the UK. They're looking for an IT Field Engineer to join their team on a fixed-term contract basis, with a strong likelihood of moving to a permanent position after 3 months for the right person.The roleThis is a hands-on, varied role covering both field-based and remote support. You'll be out on-site across the UK handling installations, troubleshooting, and infrastructure work, then dropping into the service desk to pick up escalated tickets when you're not travelling. You'll also get involved in project work - migrations, deployments, upgrades, and office moves - working alongside senior engineers rather than just being handed a checklist.Responsibilities* Providing on-site technical support across the UK - installs, configuration, troubleshooting * Picking up 1st/2nd line support via phone, email and ticketing when off-site * Supporting server infrastructure, Active Directory, and Group Policy * Managing Microsoft 365 and Exchange environments, including MFA and security best practice * Working across networking - TCP/IP, VLANs, firewalls (FortiGate, Cisco, SonicWall, WatchGuard), wireless * Supporting backup solutions (Azure Backup, Veeam) and virtualised environments (Hyper-V, VMware, AVD, RDS) * Contributing to project rollouts and documentation * Escalating and resolving more complex issues alongside senior engineersWhat they're looking for* Minimum 3 years in a similar IT role * Solid grounding across networking, server, endpoint, cloud, and security * Comfortable in an MSP or customer-facing support environment * Strong Microsoft stack experience: 365, Azure, Windows, Server OS, AD * Exposure to firewalls, VMware/Hyper-V, and Veeam * Clean driving licence and happy to travel to client sites across the UK * Mac support experience is a bonus, not essentialDesirable (not dealbreakers): Microsoft Azure/365 certification, VMware VCP, Citrix.Package* £35,000 * 37.5 hours/week * Fixed-term contract with a clear intent to make permanent after 3 months, subject to performanceThis suits someone who likes variety - not a desk-bound 9-to-5, and not purely field either. Good fit for an engineer who wants project exposure without giving up the technical depth of hands-on support work.

Field Engineer

Role: Client Service Manager Location: Middlesborough (Office-based) Salary: Competitive - DOE Reports to: Managing Director About the Role We are looking for an experienced Client Service Manager to lead and take full ownership of our Service Desk. This is a senior management role reporting directly to the Managing Director, with our Technical Stack Leads reporting into you. You will be responsible for the overall performance, quality, and client experience of the Service Desk, ensuring service levels are consistently met and the team operates efficiently, professionally, and cohesively.This role suits someone who is first and foremost a strong people manager, confident leading leads and managers, driving performance, and holding teams accountable, who also brings a broad technical understanding to make credible, informed decisions across the stack.You will also work closely with the Commercial Team, providing the client insight needed for effective account management and helping to identify potential upsell opportunities.Key Responsibilities* Take full ownership of the Service Desk, ensuring it consistently meets SLAs, KPIs, and client expectations. * Directly manage and develop the technical stack leads, providing clear direction, coaching, and performance management. * Build a strong management structure beneath you, ensuring accountability and clear escalation paths across all technical disciplines. * Act as the primary escalation point for major incidents and complex or high-priority client issues. * Report directly to the Managing Director on Service Desk performance, risks, and improvement initiatives. * Drive continuous improvement in processes, tooling, and ways of working across the Service Desk. * Own client relationships at a service level, ensuring client satisfaction and proactively addressing concerns. * Monitor resourcing, workload, and capacity across the team, adjusting as needed to maintain service quality. * Champion a strong service culture, setting clear standards and expectations for the wider team. * Produce regular reporting on service performance, trends, and team output for the Managing Director.Essential* Proven experience managing a Service Desk or client services function, ideally within a technology or managed services environment. * Strong, demonstrable management and leadership skills, including direct experience managing managers or team leads. * A track record of driving performance improvement and accountability within a team. * Excellent communication skills, with the confidence to report directly to senior leadership and manage client relationships at a senior level. * Strong organisational skills and the ability to manage competing priorities across multiple technical disciplines.Desirable* Broad technical knowledge across IT infrastructure, networking, cloud, or related technical disciplines (deep specialist knowledge not required). * Relevant experience in a similar Client Service Manager or Service Desk Manager role. * Familiarity with ITIL or similar service management frameworks. * Experience with service desk tooling and reporting/KPI dashboards.What We Offer* A senior leadership role with direct reporting line to the Managing Director. * The opportunity to shape and build out the Service Desk's management structure in line with Group ambitions. * Competitive salary, dependent on experience.

Client Services Manager

Role: Senior Infrastructure Engineer Location: Abingdon, Oxfordshire Salary: Up to £57,000 + performance-related bonus Type: On-site, Permanent This is a brand new opportunity to join a well-established IT solutions provider with over 30 years' experience supporting 400+ client sites nationwide. We're looking for a customer-focused Senior IT Engineer with strong networking expertise to join the growing team.The RoleYou'll lead and support networking projects, manage infrastructure, and provide remote and on-site support. You'll work closely with customers and internal teams to deliver secure, scalable, and high-quality IT solutions.Key Responsibilities<ul><li>Design, implement, and support secure, scalable network solutions across multi-site customer environments.</li><li>Lead the delivery of network and core infrastructure projects, including new installations, upgrades, and migrations.</li><li>Manage and maintain on-prem and cloud infrastructure, ensuring high availability, performance, and security.</li><li>Provide senior-level support for routing, switching, firewalls, VPNs, and WAN connectivity.</li><li>Administer and support Windows Server environments, virtualised platforms (Hyper-V), and associated services.</li><li>Support and optimise Microsoft cloud technologies, including Azure, Azure AD, Office 365, and Intune.</li><li>Monitor infrastructure performance, capacity, and security; proactively identify risks and improvement opportunities.</li><li>Implement and maintain security policies, patching, firmware updates, and disaster recovery solutions.</li><li>Act as an escalation point for complex technical issues, providing remote and on-site support where required.</li><li>Produce and maintain high-quality technical documentation, including network diagrams, configurations, and procedures.</li><li>Work closely with senior management and other technical teams to define standards, policies, and best practices.</li><li>Provide technical guidance, mentoring, and oversight to junior engineers and field teams.</li></ul> Key Skills &amp; Experience<ul><li>4-5 years in a similar senior IT/networking role</li><li>Cisco routers &amp; switches</li><li>TCP/IP networking, firewalls (Fortinet), and IT security</li><li>Windows Server (2016/2019/2022), Hyper-V</li><li>Active Directory &amp; Azure AD</li><li>Microsoft Azure, Office 365, Intune</li><li>Windows 10/11 &amp; Apple device support (MDM/Meraki)</li><li>Backup &amp; disaster recovery solutions</li><li>Strong communication and customer-facing skills</li><li>SQL Server experience beneficial</li></ul> What We Offer<ul><li>Company Car</li><li>Company pension</li><li>Private healthcare &amp; group life cover</li><li>Flexible working schedule</li><li>Employee discounts</li><li>Profit-share eligibility after 12 months</li></ul>

Senior Infrastructure Engineer 

Job Title: 2nd Line IT Engineer (Infrastructure)Location: Manchester (onsite role)Salary: £35,000 Please note, it is essential for the candidate to be eligible to attain SC/DV clearance. As an 2nd line Infrastructure Engineer, you will provide advanced first-line operational support across multiple strategic managed service environments. This is not a traditional helpdesk role and is an exciting opportunity for someone to progress their career. You will be expected to independently manage monitoring platforms, triage and resolve incidents, validate backup operations across both cloud and on-premises environments, and provide meaningful first-response support for critical P1 and P2 incidents. You will work within a dedicated five-person team participating in a weekly on-call rota to provide 24x7 P1 incident response coverage. The role demands strong technical foundations across both Microsoft Azure and VMware virtualisation platforms, along with a disciplined approach to ITSM processes, documentation, and patching support. WHAT WE EXPECT<ul><li>Minimum of 3-5 years of experience in enterprise infrastructure support roles, ideally within a managed services or MSP environment</li><li>Proven ability to work with monitoring platforms such as LogicMonitor and Azure Monitor, including alert triage, correlation, and escalation</li><li>Hands-on experience with ServiceNow or equivalent ITSM tooling for ticket lifecycle management</li><li>Solid grounding in Windows Server administration (2016/2019/2022) including basic troubleshooting, event log analysis, and service management</li><li>Familiarity with VMware vSphere (VM console access, snapshot management, basic troubleshooting) and Azure VM operations (start/stop, disk management, basic networking)</li><li>Experience with backup validation - specifically Veeam Backup &amp; Replication job status checking and Azure Backup/Recovery Services Vault monitoring</li><li>Willingness to participate in a 1-in-5 weekly on-call rotation providing 24x7 P1 first-response capability</li></ul> Areas of Responsibility <ul><li>Monitoring &amp; Alert Management: Manage and triage alerts from LogicMonitor and Azure Monitor across environments. Correlate alerts, close false positives, and escalate genuine incidents. Maintain monitoring dashboards and ensure alert thresholds remain appropriate.</li><li>ServiceNow Ticket Management: Own the ticket lifecycle for incoming incidents and service requests. Triage, categorise, prioritise, and either resolve or escalate. Maintain SLA compliance for response and update targets. Expected to handle 15-25 tickets per day across environments.</li><li>Backup Validation: Perform daily Veeam Backup &amp; Replication job status checks (~1,290 servers) and Azure Backup status validation. Log failures, attempt basic remediation (re-run failed jobs), and escalate persistent failures to Senior Engineers.</li><li>Patching Support: Assist Senior Engineers during monthly patch cycles. This includes pre-patch checks, server reboots, and post-patch validation across WSUS/SCCM (Windows) and Ansible-managed (Linux) estates. Also assist with Azure Update Manager deployment validation and failed-patch reporting.</li><li>VM Troubleshooting: Perform basic troubleshooting on Azure VMs (connectivity, disk, performance) and vSphere VMs (console access, snapshot management, resource contention). Independently resolve P3/P4 VM issues.</li><li>Windows Server Administration: Basic administration including service restarts, event log analysis, disk space management, user access troubleshooting, and DNS/DHCP validation.</li><li>Incident First Response (On-Call): During on-call periods, act as the first responder for all P1 alerts. Perform initial triage, engage vendor support if needed, communicate status updates, and escalate to Senior Engineers/Infrastructure Lead within 30 minutes if resolution is not achievable.</li><li>Documentation &amp; Knowledge Base: Maintain and update operational runbooks, known-error records, and knowledge base articles. Contribute to process improvement initiatives.</li></ul> If you are looking for a new challenge and think this could be an ideal next step, we want to hear from you! Apply now with an up-to-date CV to be considered

Infrastructure Engineer

<h1>Senior PPC Manager</h1>Nottingham (Hybrid) | Up to £45,000 DOEAre you an experienced PPC professional looking for a role where you can take ownership of campaigns, work with a varied client portfolio, and play a key role in delivering outstanding results?We're recruiting on behalf of a growing digital marketing agency looking to add a Senior PPC Executive to its Paid Media team. This is an excellent opportunity to join a collaborative business where your ideas are valued, your expertise is recognised, and you'll have the opportunity to make a real impact.<h2>The Role</h2>As a Senior PPC Executive, you'll manage a portfolio of client accounts, developing and executing paid search strategies that drive performance. You'll be the main point of contact for your clients, providing strategic recommendations, monitoring campaign performance, and ensuring objectives are consistently met.Key responsibilities:<ul ><li>Manage, optimise and grow PPC campaigns across Google Ads and Microsoft Ads.</li><li>Develop tailored paid search strategies based on client objectives and budgets.</li><li>Monitor campaign performance, analyse data and implement ongoing optimisations.</li><li>Carry out keyword research, audience analysis and competitor research.</li><li>Prepare and present campaign performance reports with actionable insights.</li><li>Build and maintain strong client relationships through regular communication.</li><li>Work collaboratively with the wider digital marketing team to deliver integrated campaigns.</li><li>Keep up to date with industry trends, platform updates and best practice.</li></ul><h2>About You</h2>You'll have:<ul ><li>A minimum of 5 years' hands-on PPC experience, ideally within an agency environment.</li><li>Strong experience managing Google Ads and Microsoft Ads campaigns.</li><li>Excellent knowledge of Google Analytics and campaign reporting.</li><li>Experience managing multiple client accounts simultaneously.</li><li>A data-driven mindset with strong analytical and problem-solving skills.</li><li>Excellent communication and client management skills.</li><li>The ability to manage your own workload and prioritise effectively in a fast-paced environment.</li></ul><h2>What's on Offer?</h2><ul ><li>Salary up to £45,000 DOE</li><li>Hybrid working</li><li>Ongoing learning and development opportunities</li><li>Clear progression within a growing agency</li><li>A supportive and collaborative team environment</li><li>Regular team socials and company events</li><li>Pension scheme</li></ul>If you're an experienced PPC specialist looking for your next challenge and want to join an agency where you'll have genuine autonomy and the opportunity to work with a wide range of clients, we'd love to hear from you.Apply now or get in touch for a confidential discussion.

Senior PPC Manager

Role: Finance Assistant Location: Central London (5days onsite) Industry: Managed Services Business Salary: Up to £40,000 + Benefits + Study SupportAbout the RoleWe are seeking a proactive and detail-focused Finance Assistant to join our growing Managed Services business. This is a hands-on, high-visibility role supporting the wider finance team across all core transactional and reporting activities.The successful candidate will play a key part in the day-to-day running of the finance function - owning purchase and sales ledger processes, supporting recurring billing and credit control, and helping the team improve automation and efficiency as the business continues to grow. It is an excellent opportunity for a Finance Assistant, Accounts Assistant, or part-qualified accountant looking to develop their career within an ambitious and supportive environment.Key ResponsibilitiesPurchase Ledger &amp; Accounts Payable * Process supplier invoices accurately and in a timely manner. * Reconcile supplier statements and resolve queries. * Prepare and support weekly and monthly payment runs. * Maintain accurate supplier records and payment terms.Sales Ledger &amp; Recurring Billing * Raise customer invoices, including recurring service, licence and maintenance billing. * Allocate customer receipts and maintain accurate sales ledger records. * Support the setup and reconciliation of Direct Debit collections. * Assist with billing accuracy checks across managed services and support contracts.Credit Control &amp; Cash * Support debt collection and aged debtor management, including proactive customer contact. * Perform bank reconciliations across multiple accounts. * Process and reconcile expenses, corporate cards and petty cash. * Contribute to weekly cash reporting and working capital monitoring.Month-End &amp; Reporting Support * Assist with month-end close, including journals, accruals, prepayments and balance sheet reconciliations. * Support the preparation of management accounts and internal reporting. * Help maintain accurate and up-to-date finance records within theERP/accounting system. * Contribute to VAT return preparation, payroll support and general HMRC filings. * Systems, Process &amp; Continuous Improvement * Support the ongoing improvement of finance processes and workflows. * Assist with automation initiatives and ERP/accounting system optimisation. * Work closely with operational teams to improve data accuracy and reporting visibility. * Provide finance support on onboarding and integration of any acquired businesses.Essential Experience * Previous experience in a Finance Assistant, Accounts Assistant or similar transactional finance role. * Solid working knowledge of purchase ledger, sales ledger and bank reconciliations. * Strong Excel skills and comfortable working with finance data. * Experience with accounting systems (Sage, Xero, QuickBooks, NetSuite, SAP or similar). * Excellent attention to detail, accuracy and organisational skills. * Clear, confident communicator, comfortable working with both finance and non-finance colleagues.Desirable Experience * Experience within an MSP, managed services, managed print, telecoms, IT services or recurring revenue environment. * Exposure to recurring billing, service contracts or Direct Debit collections. * Experience supporting month-end close and management accounts preparation. * Experience with credit control and debt collection. * Experience of process improvement or finance system implementations.Qualifications * AAT qualified, part-qualified or actively studying. * Part-qualified ACCA, CIMA or ACA candidates will also be considered. * Qualified by experience candidates with strong relevant experience are equally welcome to apply.Personal Attributes * Reliable, accurate and highly organised. * Proactive and solutions-driven - willing to spot issues and suggest improvements. * Hands-on and happy working in the day-to-day detail. * Ambitious and keen to develop, both technically and commercially. * Strong team player who can also work independently when needed.What We Offer* Competitive salary up to £40,000 based on experience. * Full study support for AAT, ACCA or CIMA. * Genuine opportunity to grow with an ambitious and expanding business. * Supportive, entrepreneurial and collaborative environment. * Clear career progression opportunities. * Pension scheme. * Holiday allowance.

Finance Assistant

<h1>PR Executive</h1>Leicester (Hybrid) £26,000-£30,000 DOEAre you a creative storyteller with around 1-2 years' PR experience looking to take the next step in your career? We're working with a thriving agency in Leicester that's looking for a talented PR Executive to join their growing team.This is a fantastic opportunity to work across a varied client portfolio, creating engaging campaigns, building media relationships, and delivering standout results in a collaborative agency environment.<h3>What you'll be doing:</h3><ul ><li>Writing press releases, features and engaging content</li><li>Pitching stories to journalists and building media relationships</li><li>Supporting the planning and delivery of PR campaigns</li><li>Monitoring media coverage and producing client reports</li><li>Assisting with social media and content creation</li><li>Working closely with clients and the wider agency team</li></ul><h3>What we're looking for:</h3><ul ><li>1-2 years' experience in a PR role, ideally within an agency</li><li>Excellent written and verbal communication skills</li><li>Strong organisational skills and attention to detail</li><li>A proactive attitude with plenty of creative ideas</li><li>Passion for media, communications and current affairs</li></ul><h3>What's on offer:</h3><ul ><li>£26,000-£30,000 salary (DOE)</li><li>Hybrid working</li><li>25 days holiday plus bank holidays</li><li>Company pension</li><li>Ongoing training and career development</li><li>Regular team socials and events</li><li>A supportive, collaborative agency culture</li><li>The opportunity to work with a diverse range of exciting clients</li></ul>If you're looking to develop your PR career with an ambitious agency that genuinely invests in its people, we'd love to hear from you. Apply today!

PR Executive 

<h1>Senior Paid Social Executive</h1>£32,000 - £38,000 + Benefits Hybrid Working | 4 Days in the Office | 1 Day from HomeReady to take the next step in your paid social career?We're working with a growing digital marketing agency that's looking for a Senior Paid Social Executive to join its talented team. You'll work across a varied portfolio of clients, creating high-performing campaigns, driving results and collaborating with specialists across SEO, PPC and creative.<h3>The Role</h3>You'll be responsible for managing and optimising paid social campaigns across a range of platforms, ensuring clients achieve the best possible return on investment.Key responsibilities:<ul ><li>Plan, launch and optimise paid social campaigns across Meta, LinkedIn, TikTok and other relevant platforms.</li><li>Manage campaign budgets and continually improve performance against KPIs.</li><li>Analyse campaign data and present insights and recommendations to clients.</li><li>Work closely with the wider digital team to deliver integrated marketing campaigns.</li><li>Stay ahead of industry trends and platform updates to keep campaigns performing at their best.</li><li>Support and mentor junior team members where appropriate.</li></ul><h3>What We're Looking For</h3><ul ><li>Previous agency experience managing paid social campaigns.</li><li>Strong knowledge of Meta Ads Manager and other paid social platforms.</li><li>Confident using data to optimise campaigns and report on performance.</li><li>Excellent communication and client management skills.</li><li>A proactive approach with a genuine passion for digital marketing.</li></ul><h3>What's in it for you?</h3><ul ><li>£32,000-£38,000 depending on experience.</li><li>Hybrid working - 4 days in the office, 1 day from home.</li><li>Genuine opportunities for progression.</li><li>A collaborative agency environment with a diverse client portfolio.</li><li>Ongoing training and professional development.</li><li>Regular team socials and a supportive culture.</li></ul>If you're looking to join an ambitious agency where you'll have real ownership of campaigns and the opportunity to develop your career, we'd love to hear from you.

Senior Paid Social Executive

Role: IT Systems Analyst Location: Cannock Salary: £32,000 Overview We are seeking a proactive and technically minded IT Systems Analyst to join our growing team. This is a varied role that combines IT support, business systems administration, data analysis, and continuous improvement. You will act as a key link between users, business stakeholders, and external development partners, ensuring our systems operate effectively while identifying opportunities to improve processes, reporting, and business performance through better use of technology and data. The ideal candidate will have a strong foundation in 1st and 2nd Line IT Support alongside a genuine interest in data, reporting, and digital transformation. You do not need to be a developer, but you should be comfortable working with data, analysing business processes, and helping shape system enhancements. Key Responsibilities IT Support &amp; Systems Administration<ul><li>Provide 1st and 2nd Line support for users across hardware, software, networking, and business applications.</li><li>Support Microsoft 365 including Outlook, Teams, SharePoint, and OneDrive.</li><li>Troubleshoot desktop, laptop, printer, and mobile device issues.</li><li>Assist with user account administration, permissions, and onboarding activities.</li><li>Support network connectivity and basic infrastructure troubleshooting.</li><li>Maintain IT documentation, procedures, and knowledge base articles.</li></ul> Data Analysis &amp; Business Improvement<ul><li>Analyse business data to identify trends, inefficiencies, and opportunities for improvement.</li><li>Create and maintain reports, dashboards, and spreadsheets to support business decision-making.</li><li>Transform complex data sets into meaningful insights and actionable recommendations.</li><li>Support data cleansing, validation, and migration activities.</li><li>Use Excel and reporting tools to automate manual processes and improve operational efficiency.</li></ul> Business Systems &amp; Application Support<ul><li>Investigate system issues and coordinate resolutions with third-party suppliers and development partners.</li><li>Assist with system upgrades, testing, and user acceptance activities.</li><li>Gather feedback from users to identify opportunities for system improvements. </li></ul>Skills &amp; ExperienceEssential<ul><li>Experience providing 1st and 2nd Line IT Support.</li><li>Strong knowledge of Microsoft 365, including Outlook, Teams, Excel, SharePoint, and OneDrive.</li><li>Good understanding of Windows operating systems and desktop support.</li><li>Basic networking knowledge including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.</li><li>Strong Excel skills including Pivot Tables, Lookups, data manipulation, and reporting.</li><li>Excellent analytical and problem-solving abilities.</li><li>Ability to communicate effectively with both technical and non-technical stakeholders.</li><li>Strong organisational skills with the ability to manage multiple priorities.</li></ul>Desirable<ul><li>Experience with Power BI, Power Query, or similar reporting tools.</li><li>Exposure to SQL or database querying.</li><li>Experience supporting ERP, CRM, or business systems.</li><li>Understanding of business process mapping and continuous improvement.</li><li>Experience working with outsourced development teams or third-party software providers.</li><li>Knowledge of Power Automate or workflow automation tools.</li></ul> If you think this could be the ideal next step in your career we want to hear form you! Apply now with an up-to-date CV!

IT Systems Analyst

Role - Senior Infrastructure Engineer (Linux &amp; Cloud Automation) Location - Manchester Salary - £55,000 We are is hiring a Senior Infrastructure Engineer to take ownership of Linux infrastructure and cloud automation across our managed service customer base. This is a hands-on, senior engineering role with real ownership and accountability, not a support desk position. The RoleYou'll be responsible for end-to-end Linux patching using Ansible, managing Azure Backup for Linux workloads, building infrastructure-as-code deployments with Bicep and ARM templates, and maintaining CI/CD pipelines through Azure DevOps. You'll also act as the escalation point for T1 engineers and play a key role in P1 major incident response as part of a 1-in-5 weekly on-call rota. On-call compensation is provided. What We're Looking For<ul><li>5-7 years of enterprise infrastructure engineering experience, ideally within an MSP or multi-customer environment</li><li>Strong Linux administration skills across RHEL, CentOS, Ubuntu, and Oracle Linux</li><li>Proven Ansible experience including playbook development, patching lifecycle management, and compliance reporting</li><li>Hands-on Azure proficiency covering Linux VM management, Azure Update Manager, Azure Backup, Key Vault, and networking</li><li>Experience with Infrastructure-as-Code using Bicep and/or ARM templates</li><li>Familiarity with Azure DevOps CI/CD pipelines for infrastructure automation</li><li>Solid Bash scripting skills for automation and maintenance tasks</li><li>Strong understanding of ITIL change management processes, including RFC preparation and CAB attendance</li><li>Experience with ServiceNow for ticket and change management</li></ul> Required QualificationsAZ-104 (Azure Administrator Associate) or equivalent demonstrated Azure experience.What Matters MostYou take full ownership of what you're responsible for, whether that's hitting a &gt;95% Linux patching compliance SLA, maintaining &gt;98% backup success rates, or driving an escalated incident to resolution without needing to push it further up the chain. You're automation-first in your thinking and disciplined in your approach to change management and documentation.If you're a Linux and cloud engineer looking for a role with genuine technical depth and real ownership across a diverse MSP environment, we'd love to hear from you. Apply now with an up-to-date CV to be considered.

Senior Infrastructure Engineer (Linux)

<h1>Content Creator</h1>Location: Stafford (Hybrid - 3 days in the office, 2 from home) Salary: £26,000 - £32,000 + BenefitsAre you a creative Content Creator with a passion for producing engaging digital content that captures attention and delivers results?We're recruiting on behalf of a growing marketing agency in Stafford that's looking to expand its creative team. This is an exciting opportunity to work with a variety of clients, creating impactful content across social media, video and digital marketing campaigns.<h3>The Role</h3>As a Content Creator, you'll be responsible for planning, creating and delivering engaging content across multiple digital platforms. From filming and editing short-form videos to developing creative ideas and writing compelling social copy, you'll play a key role in bringing client campaigns to life.<h3>Key Responsibilities</h3><ul ><li>Plan, create and publish engaging content across TikTok, Instagram, LinkedIn, Facebook and YouTube</li><li>Film and edit short-form video content using Adobe Premiere Pro, CapCut or similar software</li><li>Write engaging social media copy, captions and campaign content</li><li>Collaborate with designers, marketers and account managers to deliver creative campaigns</li><li>Keep up to date with the latest social media trends and identify new content opportunities</li><li>Schedule content and monitor engagement across social platforms</li><li>Analyse campaign performance and use insights to improve future content</li><li>Attend client meetings, content shoots and events where required</li></ul><h3>Requirements</h3><ul ><li>1-3 years' experience in a Content Creator, Social Media or Digital Marketing role</li><li>Experience creating engaging content across multiple social media platforms</li><li>Proficiency with Adobe Premiere Pro, CapCut or similar editing software</li><li>Excellent copywriting and storytelling skills</li><li>A creative mindset with a strong eye for detail</li><li>Photography or graphic design experience would be advantageous</li></ul><h3>What's on Offer?</h3><ul ><li>Salary of £26,000 - £32,000</li><li>Hybrid working (3 days in the office)</li><li>Flexible working hours</li><li>Ongoing training and professional development</li><li>Clear career progression opportunities</li><li>25 days holiday plus bank holidays</li><li>Company pension</li><li>Regular team socials and wellbeing initiatives</li></ul>If you're a creative content professional looking to join a collaborative agency where you'll work on exciting campaigns and have the opportunity to develop your skills, we'd love to hear from you.Apply today or get in touch to find out more about this opportunity.

Social Media Content Creator 

<h1>PPC Specialist</h1>Location: Leicester (Hybrid - 3 days in the office, 2 from home) Salary: £35,000 - £42,000 + BenefitsAre you a data-driven PPC Specialist looking to join a growing digital marketing agency where your ideas are valued and your campaigns make a real impact?We're partnering with an ambitious agency in Leicester that's expanding its paid media team. Working across a varied portfolio of clients, you'll take ownership of paid search campaigns, helping businesses grow through strategic, performance-led marketing.<h3>The Role</h3>As PPC Specialist, you'll be responsible for planning, managing and optimising paid advertising campaigns across Google Ads and Microsoft Ads, ensuring clients achieve maximum return on investment.<h3>Key Responsibilities</h3><ul ><li>Create, manage and optimise PPC campaigns across Google Ads and Microsoft Ads</li><li>Carry out keyword research, audience targeting and competitor analysis</li><li>Monitor campaign performance and implement data-driven improvements</li><li>Produce monthly reports and present campaign insights to clients</li><li>Manage budgets and maximise ROI across multiple accounts</li><li>Work closely with SEO, Content and Creative teams on integrated campaigns</li><li>Stay up to date with the latest PPC trends and platform updates</li></ul><h3>Requirements</h3><ul ><li>2+ years' experience managing PPC campaigns</li><li>Strong knowledge of Google Ads and Google Analytics</li><li>Experience using Google Tag Manager is desirable</li><li>Excellent analytical skills with a commercial mindset</li><li>Confident managing multiple client accounts</li><li>Google Ads certifications are advantageous</li></ul><h3>What's on Offer?</h3><ul ><li>Salary of £35,000 - £42,000</li><li>Hybrid working (3 days in the Leicester office)</li><li>Flexible working hours</li><li>Ongoing training and professional development</li><li>Clear progression opportunities</li><li>Regular team socials</li><li>Pension scheme</li><li>25 days holiday plus bank holidays</li></ul>If you're looking to join a collaborative agency where you'll work on exciting campaigns for a diverse client base, we'd love to hear from you.

PPC Specialist

Project Manager - Technology ServicesSalary: Up to £47,000 + £4,000 Car AllowanceLocation: Sheffield (Head Office), with travel to client sites across the UKWe are looking for an experienced Project Manager to join our Technology Services team. Based at our Head Office in Sheffield, you will be required to attend client sites across the UK as needed.Reporting to the Senior Project Manager, you will lead projects from concept through to completion, ensuring delivery on time, within budget and to the required quality standards.Key Responsibilities<ul><li>Lead and manage Data and IT-related projects from initiation through to close.</li><li>Develop and maintain project plans, timelines, budgets and resource schedules.</li><li>Monitor risks, issues and project performance, and manage escalations where required.</li><li>Manage client expectations and maintain strong relationships and communication with internal and external stakeholders.</li><li>Ensure project deliverables are completed to agreed scope, quality and commercial objectives.</li><li>Provide regular progress and status reporting to the Senior Project Manager.</li></ul>About You<ul><li>Project management and delivery experience within Data, IT or a related technical services environment.</li><li>Structured in approach with strong organisational skills and the ability to manage multiple priorities.</li><li>Excellent communication and stakeholder management skills.</li><li>Commercial and financial awareness.</li><li>Ability to read and understand technical documentation, drawings and scopes of work.</li><li>A proactive, professional and team-focused approach.</li><li>Significant experience delivering projects and solutions into the Retail and Hospitality sectors.</li><li>Prince2, Agile, Waterfall or similar certification.</li><li>Solid understanding of Networking, Wi-Fi, cabling infrastructure and IT solutions.</li><li>Proficient across O365 and Project Management tools such as Project, Asana or Monday.com.</li></ul>Why Join Us?This is an excellent opportunity for a motivated project professional looking to take ownership of varied and high-impact projects. We believe in a genuine One Team approach, encouraging collaboration across the business to deliver a reliable, high-quality service to our clients.We invest in our people, support continuous learning, and provide clear opportunities for development and career progression.How to ApplyPlease send your across your most up-to-date CV and I will aim to come back to you shortly.

IT Project Manager - Sheffield

Senior Infrastructure EngineerLocation: St Ives, Cambridgeshire (with occasional UK travel) Salary: £50,000-£60,000 Working Pattern: Flexible working arrangements available Type: Permanent The RoleOur client is a growing IT Service Provider and they are looking for an experienced Senior Infrastructure Engineer to join the team, supporting a wide range of client environments across networking, cloud and core infrastructure technologies.This is a hands-on technical role with a strong networking focus, ideal for someone who enjoys designing and delivering robust infrastructure solutions while acting as a senior technical point of escalation.Key Responsibilities * Deliver infrastructure and networking projects across multiple client environments * Design, implement and support LAN, WAN, WLAN, VPN and firewall solutions * Act as a senior technical escalation point for complex infrastructure and networking issues * Support infrastructure assessments, technical onboarding activities and solution reviews * Design, document and maintain network and infrastructure solutions * Work closely with internal teams to support project delivery and pre-sales technical discussions * Drive automation, standardisation and continuous service improvements * Maintain accurate technical documentation, network diagrams and operational procedures * Research and evaluate new technologies to enhance client environments and service offeringsSkills &amp; ExperienceWe're looking for someone with experience working within an MSP or multi-customer environment, with strong networking expertise alongside broader infrastructure knowledge.Technical Experience* Strong understanding of networking technologies including DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and VPN * Hands-on experience with firewall and networking platforms including Fortinet, Cisco Meraki, Sophos, WatchGuard and UniFi * Strong understanding of network security principles and best practices * Experience supporting Microsoft infrastructure technologies including Windows Server, Active Directory, Microsoft 365, Azure, Entra ID, MFA and SSO * Experience supporting cloud platforms including Microsoft Azure, AWS or Google Cloud * Virtualisation experience with VMware, Hyper-V or Citrix environments * Strong troubleshooting, documentation and technical problem-solving skills * Experience delivering technical projects and infrastructure upgradesDesirable* Fortinet certifications (FCA/FCP) or strong Fortinet experience * CCNA, CCNP, Network+ or equivalent networking certifications * Experience with network monitoring and management platforms * Microsoft or cloud-related certifications * Experience supporting multi-site and multi-customer environmentsWhat's on Offer?* Salary up to £60,000 * Flexible working arrangements * Exposure to a broad range of networking, cloud and infrastructure technologies * Opportunity to influence technical standards and solution design * Involvement in varied project work across multiple client environments * Supportive and collaborative technical team * Genuine opportunities for career progression * Company pool vehicle available for business-related travelA full UK driving licence is required, as occasional travel to customer sites will form part of the role.

IT Helpdesk Team Lead / Manager - West YorkshireReady to lead from the front?We're a fast-moving IT support and solutions company, and we're looking for a sharp, motivated Helpdesk Team Lead / Manager to take ownership of our support function and drive it forward across West Yorkshire.If you're someone who loves solving problems and loves helping people grow, this one's for you.What you'll be doing<ul><li>Leading and motivating a team of helpdesk engineers to deliver outstanding first-class support</li><li>Being the go-to escalation point for complex technical issues</li><li>Setting the standard for response times, ticket quality, and customer satisfaction</li><li>Coaching and developing your team through regular 1-to-1s and performance reviews</li><li>Keeping a close eye on SLAs and KPIs - and knowing what to do when things need to shift</li><li>Working closely with senior management to improve processes and tools</li><li>Acting as a bridge between the helpdesk team and the wider business</li></ul>What we're looking for<ul><li>Proven experience in an IT helpdesk or technical support environment</li><li>Previous team lead or supervisory experience (or ready to make that step up)</li><li>A solid understanding of IT infrastructure, networking, and common support tooling</li><li>Someone who stays calm under pressure and leads by example</li><li>Strong communication skills - with both your team and end users</li><li>A genuine passion for great customer service and continuous improvement</li></ul>Nice to have<ul><li>Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk)</li><li>Relevant certifications (CompTIA, Microsoft, ITIL Foundation, etc.)</li></ul>What's in it for you<ul><li>A key leadership role with real influence over how the team operates</li><li>A supportive, collaborative environment where your ideas are heard</li><li>Opportunities to grow as the business grows</li><li>Competitive salary (dependent on experience)</li></ul>Sound like you?We'd love to hear from you. Hit apply, send us your CV, and let's have a conversation.

Helpdesk Team Lead / Manager - West Yorkshire

Job Title: Technical Support Engineer Salary: Up to £35,000 Type: Full-TimeAbout the Role: We are seeking an experienced and driven Technical Support Engineer to join our growing team. In this pivotal role, you will play a key part in the success of our IT department, combining hands-on technical support, field support and working in an ambitious technical team. Key Responsibilities -* Provide technical support to clients, troubleshooting IT issues across various hardware and software systems * Resolving incidents and service requests in a timely manner * Working with both internal and external teams to diagnose and resolve technical problemsSkills Required -* Previous experience within an IT Support setting * Windows OS, Active Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote or face-to-faceIf you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from you! This is an incredible opportunity to join a growing company that values its employees and provides a platform for professional growth.Why Join Us?<ul><li>Supportive environment with the chance to make a real impact on the direction of IT services within the company.</li><li>Ongoing training and development to help you reach your career goals.</li></ul>If you're looking for a challenging and rewarding opportunity where you can develop your career, and make a difference, we'd love to hear from you!Apply Today!

Technical Support Engineer - Middlesbrough

Role: Senior IT Technician Salary: Up to £40,000 Location: Tunbridge Wells Setup: Full Time | PermanentOur client is a well-established managed service provider with a long track record of delivering tailored IT solutions to businesses across the UK. They work as a genuine extension of their clients' teams, building close, long-term partnerships that help those businesses grow and stay resilient.They've built a culture around continuous learning and shared development, which keeps both their team and their clients ahead of the curve. From cloud migrations to cybersecurity and proactive support, they deliver reliable, cost-effective services that let their clients get on with running their business.About the RoleAs a Senior IT Technician, you'll work closely with management to onboard new clients, handle the more complex support requests, and act as the link between the helpdesk and new client partnerships. You'll lead onboarding projects end to end, from the first site visit through to system migrations, making sure every client transition is smooth, properly documented and fully supported.It's a visible, client-facing role that'll suit someone who likes taking ownership, enjoys getting stuck into technical problems, and brings a confident, consultative approach to the people side as well as the tech.Key Responsibilities* Leading the end-to-end onboarding process for new clients * Acting as an escalation point for complex 3rd line issues * Carrying out on-site client audits and technical assessments * Supporting the helpdesk with advanced troubleshooting and mentoring * Managing and monitoring client infrastructure across cloud and on-prem * Documenting systems, processes and technical insight for the wider team * Coordinating connectivity and VoIP setups with third-party providers * Contributing to process and policy improvements with a security-first mindsetKey Skills &amp; Experience* A valid UK driving licence, and happy to travel and stay overnight across the UK when needed * Extensive IT support experience, including onboarding and migrations * Strong Microsoft 365 knowledge (Intune, Purview, Security, Azure, Entra) * Working knowledge of GDPR, ITIL-aligned systems and security best practice * A collaborative approach to leadership and service delivery * Able to juggle multiple priorities and complex technical challenges * Excellent documentation, planning and client communication skillsNice to Have (Not Essential)* Certifications in Microsoft 365, CompTIA or ITIL v3/4 * Experience with Dynamics CRM, RMM tools, scripting (PowerShell, BASH), and Teams PSTN or 3CX adminWhat's in it for You?* Extra annual leave, Including your birthday off, plus long-service bonuses * Company vehicle for work-related travel * Learning &amp; development time, dedicated hours each week for professional growth * Remote work support, hardware provided for hybrid working once eligible * Funded exams &amp; study materials, invest in your future, on them * Eye care &amp; wellness support * Company-funded social events because connection matters * Tech &amp; cycle salary sacrifice schemes save on the latest gear * A collaborative culture, your voice matters and your growth is supportedAdditional Information* Applicants must be eligible to work in the UK and able to provide right-to-work documentation * A full UK driving licence and access to personal transport are required * Successful candidates will be subject to DBS and employment screening Ready to Take the Next Step?If you're a driven, experienced IT professional looking for your next challenge in a supportive environment, we'd love to hear from you. Apply now or get in touch for a confidential chat.

Senior IT Engineer

<h1>Senior PR Account Manager</h1>West Midlands (Must drive as remote location) £35,000 - £42,000 + Benefits Interviewing Now | Immediate Start AvailableAre you a seasoned PR professional looking for your next challenge in a fast-paced agency environment?We're working with a well-established and highly respected communications agency in the Birmingham area that is looking to add a talented Senior PR Account Manager to its growing team. This is an excellent opportunity to work across a diverse portfolio of clients, delivering impactful campaigns and building strong media relationships.<h2>The Role</h2>As Senior PR Account Manager, you'll take ownership of client accounts, manage media outreach strategies, create compelling content, and play a key role in delivering successful campaigns across multiple sectors.You'll be confident working directly with senior stakeholders, pitching stories to journalists, managing events, and ensuring exceptional client service in a busy agency setting.<h2>Key Responsibilities</h2><ul ><li>Developing and executing PR and communications strategies</li><li>Building and maintaining strong media relationships</li><li>Securing high-quality media coverage across regional, national, and trade press</li><li>Writing engaging press releases, thought leadership articles, features, and campaign content</li><li>Supporting and managing client events and PR activations</li><li>Leading client communications and presenting campaign updates</li><li>Pitching stories and ideas to journalists and key media contacts</li><li>Managing multiple projects and deadlines simultaneously</li><li>Supporting junior team members where required</li></ul><h2>About You</h2><ul ><li>5-6+ years' experience within PR, communications, media relations, or journalism</li><li>Strong track record of securing media coverage and managing stakeholder relationships</li><li>Excellent content writing and storytelling skills</li><li>Confident communicator who enjoys speaking with journalists, clients, and senior stakeholders</li><li>Comfortable working in a fast-paced, deadline-driven environment</li><li>Strong commercial awareness and understanding of digital business and communications</li><li>Agency experience is highly desirable but not essential</li><li>Background in journalism would be particularly advantageous</li><li>Proactive, organised, and able to manage competing priorities effectively</li></ul><h2>What's on Offer?</h2><ul ><li>Salary of £35,000 - £42,000 depending on experience</li><li>Opportunity to join an established and growing agency</li><li>Diverse and interesting client portfolio</li><li>Genuine career progression opportunities</li><li>Collaborative and supportive team environment</li><li>Immediate interview availability with a view to starting ASAP</li></ul>If you're an ambitious PR professional ready to take the next step in your career, we'd love to hear from you.

Senior PR Account Manager

Role: IT Helpdesk Manager Location: Kent (on-site) Salary: £40,000-£50,000 Permanent, Full-TimeThe Company A well-established managed service provider supporting a broad client base across the UK. The business has recently expanded and is building out its operational leadership team to support continued growth. This is a stable, people-focused environment with a clear structure and strong technical capability behind it.The RoleWe are looking for an organised and capable Helpdesk Manager to take ownership of day-to-day service desk operations. This is primarily a people and process leadership role, you will manage a team of six technicians, ensure work is allocated effectively, and maintain the service standards clients expect. You do not need to be the most technical person in the room, but you will need enough understanding of IT service delivery to coordinate workloads, communicate with technicians, and escalate appropriately.Key Responsibilities* Lead daily helpdesk operations - ticket allocation, prioritisation, and workload management across the team * Manage team performance, attendance, development, and wellbeing through regular one-to-ones and team meetings * Monitor SLA and KPI performance and produce clear reporting for leadership * Maintain high standards of ticket hygiene, client communication, and documentation * Identify process gaps and drive continuous improvement across the service desk * Coordinate closely with senior technical staff to ensure escalations are handled correctly * Support recruitment, onboarding, and induction of new helpdesk team members * Act as an internal coordination point between the helpdesk, technical teams, and leadershipWhat We're Looking For* Previous experience managing or supervising a helpdesk, service desk, or similar operational team * Confident people manager - able to motivate, challenge, and support a small team * Comfortable with service metrics, ticketing systems, and structured reporting * Good communicator - written and verbal, across technical and non-technical audiences * Calm under pressure with a solutions-focused approach * MSP or IT outsourcing background is a strong advantage * ITIL knowledge is useful but not requiredSalary &amp; Benefits£40,000-£50,000 depending on experience. On-site role based in Kent.

IT Helpdesk Manager

Join Our Team as a Senior IT Engineer in East Yorkshire.Are you a skilled IT professional with a passion for problem-solving and a knack for delivering top-notch technical support? We are seeking a talented and motivated Senior IT Engineer to join our company.Position: Senior IT EngineerLocation: HullType: PermanentSalary: Up to £45,000About Us:We are a leading MSP dedicated to providing exceptional IT services and support to a diverse range of clients. Our mission is to empower businesses by ensuring their IT infrastructure and systems runs smoothly and efficiently. As we continue to grow, we are looking for a dynamic individual to join our team.Key Responsibilities:<ul><li>Provide 3rd Line Technical Support, act as an escalation point for 1st and 2nd Line Teams</li><li>Assist with the implementation and maintenance of IT systems.</li><li>Liaise with 1st line and 2nd Line support and other team members to ensure timely resolution of issues.</li><li>Act as a key member of the team in planning, delivering and leading on IT Projects.</li></ul>What We're Looking For:<ul><li>Proven experience in a 2nd/3rd line support role</li><li>Strong knowledge of Windows and Mac operating systems.</li><li>Experience with networking technologies (LAN, WAN, VPN, firewalls).</li><li>Cyber Essentials Plus exposure</li><li>Proficiency in Active Directory, Office 365, and Exchange.</li><li>Experience in supporting 1st and 2nd Line teams / acting as an escalation point</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong communication skills and the ability to work well under pressure.</li><li>Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus.</li></ul>If you are a dedicated IT professional looking to take the next step in your career, we want to hear from you! Apply today and become part of a team that values excellence, innovation, and customer satisfaction.To ApplySend your CV and a cover letter outlining your experience and why you would be a great fit for this role to henry.gregory@nextech-group.co.ukJoin us and be a key player in driving our success and the success of our clients!Make your mark in the IT industry with us. Apply now and start your journey with a company that values your expertise and dedication.

Senior IT Engineer - Hull

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Service Delivery Manager

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