Senior IT Engineer
Role: Senior IT Technician
Salary: Up to £40,000
Location: Tunbridge Wells
Setup: Full Time | Permanent
Our client is a well-established managed service provider with a long track record of delivering tailored IT solutions to businesses across the UK. They work as a genuine extension of their clients' teams, building close, long-term partnerships that help those businesses grow and stay resilient.
They've built a culture around continuous learning and shared development, which keeps both their team and their clients ahead of the curve. From cloud migrations to cybersecurity and proactive support, they deliver reliable, cost-effective services that let their clients get on with running their business.
About the Role
As a Senior IT Technician, you'll work closely with management to onboard new clients, handle the more complex support requests, and act as the link between the helpdesk and new client partnerships. You'll lead onboarding projects end to end, from the first site visit through to system migrations, making sure every client transition is smooth, properly documented and fully supported.
It's a visible, client-facing role that'll suit someone who likes taking ownership, enjoys getting stuck into technical problems, and brings a confident, consultative approach to the people side as well as the tech.
Key Responsibilities
* Leading the end-to-end onboarding process for new clients
* Acting as an escalation point for complex 3rd line issues
* Carrying out on-site client audits and technical assessments
* Supporting the helpdesk with advanced troubleshooting and mentoring
* Managing and monitoring client infrastructure across cloud and on-prem
* Documenting systems, processes and technical insight for the wider team
* Coordinating connectivity and VoIP setups with third-party providers
* Contributing to process and policy improvements with a security-first mindset
Key Skills & Experience
* A valid UK driving licence, and happy to travel and stay overnight across the UK when needed
* Extensive IT support experience, including onboarding and migrations
* Strong Microsoft 365 knowledge (Intune, Purview, Security, Azure, Entra)
* Working knowledge of GDPR, ITIL-aligned systems and security best practice
* A collaborative approach to leadership and service delivery
* Able to juggle multiple priorities and complex technical challenges
* Excellent documentation, planning and client communication skills
Nice to Have (Not Essential)
* Certifications in Microsoft 365, CompTIA or ITIL v3/4
* Experience with Dynamics CRM, RMM tools, scripting (PowerShell, BASH), and Teams PSTN or 3CX admin
What's in it for You?
* Extra annual leave, Including your birthday off, plus long-service bonuses
* Company vehicle for work-related travel
* Learning & development time, dedicated hours each week for professional growth
* Remote work support, hardware provided for hybrid working once eligible
* Funded exams & study materials, invest in your future, on them
* Eye care & wellness support
* Company-funded social events because connection matters
* Tech & cycle salary sacrifice schemes save on the latest gear
* A collaborative culture, your voice matters and your growth is supported
Additional Information
* Applicants must be eligible to work in the UK and able to provide right-to-work documentation
* A full UK driving licence and access to personal transport are required
* Successful candidates will be subject to DBS and employment screening
Ready to Take the Next Step?
If you're a driven, experienced IT professional looking for your next challenge in a supportive environment, we'd love to hear from you. Apply now or get in touch for a confidential chat.