Role: IT Helpdesk Manager Location: Kent (on-site) Salary: £40,000-£50,000 Permanent, Full-TimeThe Company A well-established managed service provider supporting a broad client base across the UK. The business has recently expanded and is building out its operational leadership team to support continued growth. This is a stable, people-focused environment with a clear structure and strong technical capability behind it.The RoleWe are looking for an organised and capable Helpdesk Manager to take ownership of day-to-day service desk operations. This is primarily a people and process leadership role, you will manage a team of six technicians, ensure work is allocated effectively, and maintain the service standards clients expect. You do not need to be the most technical person in the room, but you will need enough understanding of IT service delivery to coordinate workloads, communicate with technicians, and escalate appropriately.Key Responsibilities* Lead daily helpdesk operations - ticket allocation, prioritisation, and workload management across the team * Manage team performance, attendance, development, and wellbeing through regular one-to-ones and team meetings * Monitor SLA and KPI performance and produce clear reporting for leadership * Maintain high standards of ticket hygiene, client communication, and documentation * Identify process gaps and drive continuous improvement across the service desk * Coordinate closely with senior technical staff to ensure escalations are handled correctly * Support recruitment, onboarding, and induction of new helpdesk team members * Act as an internal coordination point between the helpdesk, technical teams, and leadershipWhat We're Looking For* Previous experience managing or supervising a helpdesk, service desk, or similar operational team * Confident people manager - able to motivate, challenge, and support a small team * Comfortable with service metrics, ticketing systems, and structured reporting * Good communicator - written and verbal, across technical and non-technical audiences * Calm under pressure with a solutions-focused approach * MSP or IT outsourcing background is a strong advantage * ITIL knowledge is useful but not requiredSalary &amp; Benefits£40,000-£50,000 depending on experience. On-site role based in Kent.

IT Helpdesk Manager

<h1>PR Executive</h1>Location: Birmingham (Hybrid Working Available) Salary: £28,000 - £35,000 + Benefits<h2>About the Role</h2>We're looking for a talented and ambitious PR Executive to join a growing communications team in Birmingham. This is an exciting opportunity for someone who is passionate about storytelling, media relations, and delivering impactful PR campaigns across a diverse client portfolio.Working closely with senior team members, you'll play a key role in supporting the delivery of integrated communications strategies, securing media coverage, creating engaging content, and building strong relationships with journalists and stakeholders.<h2>Key Responsibilities</h2><ul ><li>Support the planning and execution of PR and communications campaigns.</li><li>Draft press releases, media pitches, thought leadership articles, blogs, and other content.</li><li>Build and maintain relationships with journalists, influencers, and industry contacts.</li><li>Monitor media coverage and compile client reports.</li><li>Research industry trends, competitor activity, and media opportunities.</li><li>Assist with event planning, launches, and media briefings.</li><li>Support social media and content initiatives where required.</li><li>Contribute ideas for creative campaigns and new business opportunities.</li></ul><h2>About You</h2><ul ><li>1-3 years' experience within a PR, communications, or marketing role.</li><li>Agency experience is highly desirable.</li><li>Excellent written and verbal communication skills.</li><li>Strong attention to detail and organisational skills.</li><li>Proven ability to build relationships with media contacts.</li><li>Creative thinker with a proactive approach.</li><li>Comfortable managing multiple projects and deadlines.</li><li>Experience using media monitoring and PR tools would be advantageous.</li></ul><h2>What's on Offer</h2><ul ><li>Competitive salary and benefits package.</li><li>Hybrid working model.</li><li>Ongoing training and career development opportunities.</li><li>Opportunity to work on exciting campaigns and well-known brands.</li><li>Collaborative and supportive team environment.</li><li>Clear progression pathway within a growing business.</li></ul>If you're looking to develop your PR career in a fast-paced and creative environment, we'd love to hear from you.

PR Executive/Senior Executive

1st Line Service Desk Analyst Salary: £27,000-£30,000 Location: Huntingdon, Cambridgeshire Reports To: Service Desk ManagerThe OpportunityOur client, a growing IT services provider, is looking for a 1st Line Service Desk Analyst to join their support team. This role will suit someone with previous IT support or service desk experience who enjoys helping users, troubleshooting technical issues, and delivering excellent customer service. You will act as the first point of contact for clients, resolving technical problems and escalating more complex issues where required.Key Responsibilties<ul><li>Provide first-line technical support via phone, email, and ticketing system.</li><li>Log, manage, and resolve support tickets in line with agreed service levels.</li><li>Troubleshoot issues relating to Microsoft 365, Windows operating systems, Active Directory, and basic networking.</li><li>Support end-user hardware including laptops, desktops, printers, mobile devices, and VoIP systems.</li><li>Escalate complex issues to senior engineers when required.</li><li>Keep users informed throughout the lifecycle of support tickets.</li><li>Work closely with colleagues and third-party suppliers to ensure timely issue resolution.</li><li>Maintain accurate documentation and update knowledge base articles where appropriate.</li><li>Contribute ideas and improvements to enhance service delivery and team efficiency.</li></ul>Skills &amp; Experience Required<ul><li>Previous experience in an IT Support, Helpdesk, or Service Desk position.</li><li>Good understanding of Microsoft 365, Windows OS, Active Directory, and networking fundamentals.</li><li>Strong customer service and communication skills.</li><li>Ability to troubleshoot and resolve technical issues in a structured manner.</li><li>Organised with excellent attention to detail.</li><li>Able to manage workloads effectively and prioritise tasks.</li><li>Positive, proactive approach with a willingness to learn and develop.</li></ul>What's On Offer?<ul><li>Opportunity to join a growing and supportive IT team.</li><li>Exposure to a wide range of technologies and client environments.</li><li>Ongoing training and development opportunities.</li><li>Clear career progression within a successful IT services business.</li><li>Collaborative and professional working environment.</li></ul>

1st Line Support Engineer 

2nd Line Service Desk / Field Engineer Location: St Ives, Cambridgeshire Salary: £35,000-£40,000 Reports To: Service Desk ManagerThe OpportunityOur client is a growing IT services provider looking to add an experienced 2nd Line Service Desk / Field Engineer to their team. This is not you traditional servcie desk role, it combines remote support, on-site client visits, project work, and technical escalations.The successful candidate will be responsible for delivering high-quality IT support, resolving complex technical issues, and building strong relationships with clients. This role would suit someone who enjoys a mix of service desk and field-based work within a fast-paced MSP environment.Key Responsibilities<ul><li>Act as an escalation point for 1st Line Support Engineers.</li><li>Provide remote and on-site support to a range of clients.</li><li>Troubleshoot and resolve issues across Microsoft 365, Windows Server, Active Directory, Azure, and networking environments.</li><li>Install, configure, and deploy IT hardware and software.</li><li>Monitor systems, alerts, and patching to proactively identify issues.</li><li>Support cloud and virtualisation platforms including Azure, AWS, Hyper-V, and VMware.</li><li>Assist with infrastructure projects, deployments, and migrations.</li><li>Work closely with third-party vendors to resolve technical issues.</li><li>Maintain accurate documentation, ticket updates, and knowledge base articles.</li><li>Support and mentor junior engineers where required.</li></ul>Skills &amp; Experience Required<ul><li>Previous experience in a 2nd Line Support, Field Engineer, or Service Desk position.</li><li>MSP experience would be highly beneficial.</li><li>Strong knowledge of Microsoft 365, including Teams, SharePoint, OneDrive, Intune, and Entra ID.</li><li>Experience supporting Azure and other cloud technologies.</li><li>Knowledge of Windows Server, Active Directory, and virtualisation platforms.</li><li>Good networking knowledge including TCP/IP, DNS, DHCP, VLANs, VPNs, and Wi-Fi.</li><li>Experience supporting desktops, laptops, printers, and mobile devices.</li><li>Excellent communication and customer service skills.</li><li>Ability to manage multiple priorities and work independently.</li><li>Full UK driving licence and willingness to travel to client sites when required.</li></ul>What's On Offer?<ul><li>A varied role with a mix of remote support, on-site work, and project delivery.</li><li>Exposure to a wide range of technologies and client environments.</li><li>Ongoing training and professional development opportunities.</li><li>A supportive and collaborative team environment.</li><li>Genuine opportunities for career progression.</li></ul>

2nd Line Service Desk / Field Engineer 

Join Our Team as a Senior IT Engineer in East Yorkshire.Are you a skilled IT professional with a passion for problem-solving and a knack for delivering top-notch technical support? We are seeking a talented and motivated Senior IT Engineer to join our company.Position: Senior IT EngineerLocation: HullType: PermanentSalary: Up to £45,000About Us:We are a leading MSP dedicated to providing exceptional IT services and support to a diverse range of clients. Our mission is to empower businesses by ensuring their IT infrastructure and systems runs smoothly and efficiently. As we continue to grow, we are looking for a dynamic individual to join our team.Key Responsibilities:<ul><li>Provide 3rd Line Technical Support, act as an escalation point for 1st and 2nd Line Teams</li><li>Assist with the implementation and maintenance of IT systems.</li><li>Liaise with 1st line and 2nd Line support and other team members to ensure timely resolution of issues.</li><li>Act as a key member of the team in planning, delivering and leading on IT Projects.</li></ul>What We're Looking For:<ul><li>Proven experience in a 2nd/3rd line support role</li><li>Strong knowledge of Windows and Mac operating systems.</li><li>Experience with networking technologies (LAN, WAN, VPN, firewalls).</li><li>Cyber Essentials Plus exposure</li><li>Proficiency in Active Directory, Office 365, and Exchange.</li><li>Experience in supporting 1st and 2nd Line teams / acting as an escalation point</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong communication skills and the ability to work well under pressure.</li><li>Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus.</li></ul>If you are a dedicated IT professional looking to take the next step in your career, we want to hear from you! Apply today and become part of a team that values excellence, innovation, and customer satisfaction.To ApplySend your CV and a cover letter outlining your experience and why you would be a great fit for this role to henry.gregory@nextech-group.co.ukJoin us and be a key player in driving our success and the success of our clients!Make your mark in the IT industry with us. Apply now and start your journey with a company that values your expertise and dedication.

Senior IT Engineer - Sheffield

Role: Service Desk Manager Location: NorthamptonSalary: £40,000-£50,000Type: Full-time, Permanent About Our Client We are delighted to be recruiting for one of the most exciting MSPs in the region. Our client is a Northampton-based, award winning MSP that, in just a couple of years, has made a remarkable impact. This is not a business resting on its laurels; it's a high-growth, ambitious organisation with a clear vision and the talent to match.They have built a strong, client-focused culture and are now looking for an experienced Service Desk Manager to join their leadership team and drive the next phase of their growth. The OpportunityOur client is looking for an experienced individual to lead a team of engineers and act as the senior escalation point for complex technical issues. You'll need strong people management skills and solid technical knowledge, and will work closely with senior leadership to uphold the high service standards that have made this business award-winning. Key Responsibilities<ul><li>Lead, mentor, and develop a team of 7-8 service desk engineers, driving performance and professional growth</li><li>Act as the senior escalation point for complex technical issues, ensuring swift and effective resolution</li><li>Own SLA management, ticket workflows, resource planning, and shift coverage across the service desk</li><li>Monitor and report on team KPIs and metrics, presenting findings to senior leadership</li><li>Drive continuous improvement across processes, tooling, and service delivery standards</li><li>Manage client escalations with professionalism, maintaining strong relationships and high satisfaction</li><li>Conduct regular 1:1s, team meetings, and formal performance reviews</li><li>Support recruitment, onboarding, and training of new engineers as the team scales</li><li>Ensure documentation, knowledge base articles, and SOPs remain current and accurate</li></ul> What Our Client is Looking For<ul><li>Proven experience in a service desk management or team lead role. MSP background strongly preferredSolid technical grounding: Windows environments, networking, Microsoft 365, and cloud platforms</li><li>Demonstrable experience managing technical teams in a fast-paced, client-facing setting</li><li>Excellent communication skills, confident engaging with clients and motivating engineers alike</li><li>Data-driven approach to service delivery, with experience managing SLAs and performance metrics</li><li>Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar</li><li>A genuine passion for customer service and delivering an exceptional client experience</li><li>ITIL Foundation certification is desirable but not essential</li></ul> What Our Client is Looking For<ul><li>Proven experience in a service desk management, service delivery or team lead role. MSP background strongly preferred</li><li>Solid technical grounding: Windows environments, networking, Microsoft 365, and cloud platforms</li><li>Demonstrable experience managing technical teams in a fast-paced, client-facing setting</li><li>Excellent communication skills, confident engaging with clients and motivating engineers alike</li><li>Data-driven approach to service delivery, with experience managing SLAs and performance metrics</li><li>Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar</li><li>A genuine passion for customer service and delivering an exceptional client experience</li><li>ITIL Foundation certification is desirable but not essential</li></ul> What's on Offer<ul><li>Competitive salary of £40,000 - £50,000 depending on experience</li><li>The chance to join an award-winning business at a genuinely exciting point in its growth</li><li>A supportive, collaborative culture where leadership is visible and your contribution is valued</li><li>Real career progression opportunities as the business continues to scale</li><li>A positive, energetic working environment with a team that takes pride in what they do</li></ul>

Service Desk Manager 

Role: Head of Service Delivery Location: West Sussex (office-based) Salary: £65,000 - £75,000 + benefits · Permanent, full-timeThe opportunityAn established, award-winning managed print and document solutions provider is looking for a Head of Service Delivery to take full ownership of its service operation from its West Sussex Base.This is a pivotal leadership role for a business with a 30-year heritage, thousands of clients across the UK, and a genuine reputation for service quality (backed by ISO 9001 and 14001 accreditation). The service delivery function is the engine room of that reputation, and they're looking for someone to lead it, sharpen it, and drive measurable commercial improvement across every part of it.You'll lead the service desk and field engineering teams, own stock and asset control, tighten procurement and cost discipline, and turn operational data into decisions. If you're an operator who treats stock as a financial asset, reads a profitability report and acts on it, and builds high-performing, accountable teams. This isn't a report-production job. It's a role for someone who analyses, challenges and improves.What you'll own* Service operations * Stock &amp; asset management * Procurement &amp; cost control * Systems &amp; reporting * Warranty &amp; profit recovery * Client &amp; commercial engagementWhat we're looking forYou'll likely come from a managed print, office technology, field service, or technical service environment, and you'll recognise the commercial mechanics of cost-per-page and contract profitability. What matters most is the mindset: structured, analytical, commercially sharp, and comfortable holding a team to account while developing it.Essential* Proven leadership of service desk and/or field engineering teams, with a track record of SLA performance and customer satisfaction * Strong stock, asset and inventory control experience, ideally where stock is managed as a financial asset * Procurement and cost-control experience with clear approval and audit discipline * Confident with operational ERP/service systems (ECi / e-automate experience is a strong advantage) and genuinely data-literate - able to interrogate reports and act * Commercially minded, with experience analysing service profitability and driving margin improvement * Credible with senior client stakeholdersDesirable* Background in managed print services, copier/MFD, or office technology * Familiarity with warranty recovery and consumable yield management * Experience embedding preventative maintenance programmes * Relevant continuous-improvement or quality-management exposure (ISO 9001/14001)What's on offer* £65,000 - £75,000 depending on experience - a genuinely competitive package for the region and a clear signal of how central this role is to the business * A senior leadership seat with real autonomy and ownership * An established, financially stable business with a strong client base and reputation * The chance to shape and modernise a service operation, not just maintain it

Head of Service Delivery

New Role! IT, Education sectorJob Title Senior IT Engineer Department IT Services Reporting To Group Director of IT Services Hours 37 hours per week, shift-basedPurpose of the role!To provide expert 3rd line support for systems, servers, and networking infrastructure - including Mac environments and telephony - and to act as the primary escalation point for 1st and 2nd line IT staff.Key ResponsibilitiesInfrastructure &amp; End User Support<ul><li>Maintain and support the college network, including PCs, thin clients, interactive whiteboards, printers, Apple Macs, IP telephones, and physical infrastructure.</li><li>Investigate and resolve hardware and software issues on both PC and Mac platforms using appropriate logging and diagnostic tools.</li><li>Manage network patching to wall sockets and switch cabinets in line with best practice.</li><li>Support staff and students with college Wi-Fi networks.</li></ul>Incident &amp; Ticket Management<ul><li>Log, own, and manage incidents through to resolution, keeping users informed of progress throughout.</li><li>Reassign or escalate tickets to senior staff where appropriate, ensuring timely resolution.</li><li>Provide cover for the IT Service Desk and other Systems Engineers when required.</li></ul>Systems Administration<ul><li>Support and administer Office 365 for staff and students.</li><li>Deploy and manage software on PCs and Macs using SCCM and Jamf Pro.</li><li>Support college telephony systems, including wired IP phones, Wi-Fi, and smartphones.</li><li>Support all printing and copying devices, including consumable management.</li></ul>Projects &amp; Collaboration<ul><li>Manage your own projects end-to-end, liaising with end users at all levels, external providers, and internal support teams.</li><li>Assist with IT equipment relocations across campus.</li><li>Participate in college-wide projects and contribute to continuous improvement.</li></ul>Essential RequirementsTechnical Skills<ul><li>Windows 10 installation &amp; troubleshooting</li><li>Office 365 administration</li><li>PC hardware support</li><li>IP telephony (hardware &amp; software)</li><li>Interactive whiteboards / smartboards</li><li>SCCM and/or Jamf Pro</li><li>Minimum 3 years' hands-on IT support experience</li><li>Educated to GCSE level or equivalent</li><li>Experience with call logging / ticketing systems</li><li>Excellent communication skills, including with non-technical users</li><li>Self-motivated and capable of independent working</li><li>Comfortable working flexibly as part of a team</li></ul>Working hoursCore hours of support run Monday to Friday, 08:00-17:30, with two standard shift patterns:<ul><li>Early Shift 08:00 -16:00</li><li>Late Shift 09:30 -17:30</li><li>Evening (Rota) 11:00 - 19:00 or 13:00 -21:00 (Tuesdays &amp; Thursdays)</li></ul>Evening cover is provided on a rota basis. Under exceptional circumstances, hours may be varied following consultation with the post holder. Working at other campuses may also be required from time to time.

Senior IT Engineer

Role: Senior IT Engineer Location: Oxford Salary: £35,000 - £45,000 Type: Full-time, PermanentOur client is a well-established Managed Service Provider delivering IT support, cloud solutions, and infrastructure projects to a broad range of SME and mid-market businesses across Oxfordshire and the surrounding areas.Due to continued growth, they are looking to recruit an experienced Senior IT Engineer to join their technical team. This is a varied and client-facing position, combining 2nd and 3rd line support responsibilities with project delivery, consultancy, and onsite customer engagement.The RoleAs a Senior IT Engineer, you will act as a senior technical escalation point while working closely with clients to understand their requirements and deliver effective technology solutions.Key Responsibilities<ul><li>Providing 2nd and 3rd line support across a wide range of customer environments</li><li>Investigating and resolving complex technical issues</li><li>Delivering infrastructure, cloud, migration, and modernisation projects</li><li>Conducting client discovery meetings and technical consultations</li><li>Gathering business and technical requirements</li><li>Recommending and implementing appropriate IT solutions</li><li>Carrying out onsite installations, upgrades, and project work</li><li>Supporting Microsoft 365, Azure, Windows Server, Hyper-V, networking, and security technologies</li><li>Managing and supporting backup and disaster recovery solutions</li><li>Producing technical documentation and maintaining accurate records</li><li>Building strong relationships with clients and acting as a trusted technical advisor</li></ul>Skills &amp; ExperienceThe successful candidate will have:<ul><li>Previous experience working within a Managed Service Provider (MSP)</li><li>Strong 2nd and 3rd line support experience</li><li>Excellent knowledge of Microsoft 365 and Azure</li><li>Experience supporting Windows Server environments</li><li>Strong Hyper-V administration and troubleshooting experience</li><li>Experience with Veeam Backup &amp; Replication and disaster recovery solutions</li><li>Strong networking knowledge, including firewalls, VPNs, switching, and wireless technologies</li><li>Experience delivering IT infrastructure and cloud migration projects</li><li>Excellent troubleshooting and problem-solving skills</li><li>Strong communication and customer-facing abilities</li></ul>Requirements<ul><li>Full UK driving licence</li><li>Willingness to travel to customer sites as required</li><li>Professional and consultative approach to customer engagement</li><li>Ability to manage multiple priorities within a fast-paced MSP environment</li></ul>What's on Offer<ul><li>£35,000 - £45,000 salary</li><li>Hybrid working</li><li>Exposure to a wide range of technologies and projects</li><li>Ongoing training and professional development</li><li>Clear career progression opportunities</li><li>Supportive and collaborative team environment</li></ul>If you're an experienced IT Engineer looking for a role that offers a blend of technical challenge, project work, consultancy, and customer engagement, we'd love to hear from you.

Senior IT Engineer 

Service Desk Engineer (Weekend) Remote - London, Greater LondonAbout the CompanyOur client is a technology services partner specialising in supporting financial sector and regulated businesses. They deliver enterprise-level support, security, strategy, and supply solutions, holding themselves to a high standard across reliability, security, and customer experience.They are a Microsoft Partner, focused on helping businesses transform and innovate through technology. Joining their team means hands-on access to world-class technologies, exciting applications, bespoke software, and a talented group of colleagues.Role OverviewOur client is seeking an experienced, customer-focused IT engineer to join their weekend service desk team. The successful candidate will provide support across on-premises and Azure environments, acting as a key escalation point for critical incidents and changes.A genuine passion for solving technical problems and strong empathy for client needs is essential. The role involves splitting time between customer environment support, project delivery, and documentation, so excellent written and verbal communication skills are a must.Key ResponsibilitiesReporting to the Service Desk Manager as part of a four-person engineering team, the successful candidate will be expected to:<ul><li>Serve as the primary technical point of contact for incidents and service requests</li><li>Lead troubleshooting across Azure and on-premises infrastructure, owning major incidents from triage through to resolution and post-incident review</li><li>Drive root cause analysis on recurring or high-impact issues, implementing lasting fixes rather than temporary workarounds</li><li>Review and implement changes within customer environments, acting as a technical reviewer for changes raised by colleagues</li><li>Build and maintain documentation, runbooks, and knowledge base articles to reduce future escalations and support team development</li><li>Identify opportunities where additional services could genuinely benefit customers and communicate these to account management</li></ul>What the Ideal Candidate Will BringThe client is looking for someone with prior experience in an IT Solution Provider or MSP environment, with strong troubleshooting ability and a drive to keep growing professionally. Candidates should be able to demonstrate:<ul><li>Experience supporting complex IT environments</li><li>The ability to thrive in a fast-paced setting and manage competing priorities</li><li>Strong self-management and workload prioritisation skills</li><li>Excellent client-facing skills with the ability to handle time-critical issues calmly and efficiently</li></ul>Required Skills &amp; Experience<ul><li>Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional desirable</li><li>4+ years in a similar role</li><li>Solid working knowledge across most of the following: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, Storage/SAN</li></ul>Working Hours7am - 7pm | Friday to Sunday or Saturday to MondayBenefits<ul><li>19 days annual leave (excluding UK Bank Holidays)</li><li>Health cash plan</li><li>Cinema tickets</li><li>Gym membership</li><li>Social events</li><li>Training and certification support</li><li>Pension scheme</li><li>High street retailer discounts</li><li>Employee benefits hub</li></ul>

Service Desk Engineer (Weekend)

Service Desk Engineer (Night Shift) Remote About UsWe are supporting a MSP specialising in supporting financial sector and regulated businesses. They deliver enterprise-level support, security, strategy, and supply solutions, holding ourselves to a high standard across reliability, security, and customer experience.They are a Microsoft Partner, focused on helping businesses transform and innovate through technology. Joining their team means hands-on access to world-class technologies, exciting applications, bespoke software, and a talented group of colleagues.Role OverviewThey are seeking an experienced, customer-focused IT engineer to join our night shift service desk team. You'll provide support across on-premises and Azure environments, acting as a key escalation point for critical incidents and changes.You'll need a genuine passion for solving technical problems and a strong empathy for client needs. Day-to-day, you'll split your time between customer environment support, project delivery, and documentation.Strong written and verbal communication skills are essential, as is a collaborative mindset and a commitment to building lasting client relationships.Key ResponsibilitiesReporting to the Service Desk Manager as part of a four-person engineering team, you will:<ul><li>Serve as the primary technical point of contact for incidents and service requests</li><li>Lead troubleshooting across Azure and on-premises infrastructure, owning major incidents from triage through to resolution and post-incident review</li><li>Drive root cause analysis on recurring or high-impact issues, implementing lasting fixes rather than temporary workarounds</li><li>Review and implement changes within customer environments, acting as a technical reviewer for changes raised by colleagues</li><li>Build and maintain documentation, runbooks, and knowledge base articles to reduce future escalations and support team development</li><li>Spot opportunities where additional services could genuinely benefit customers and flag these to account management</li></ul>What You'll NeedThey're looking for someone with prior experience in an IT Solution Provider or MSP environment, with strong troubleshooting ability and a drive to keep growing professionally.<ul><li>Experience supporting complex IT environments</li><li>Ability to thrive in a fast-paced setting and manage competing priorities</li><li>Strong self-management and workload prioritisation skills</li><li>Excellent client-facing skills with the ability to handle time-critical issues calmly and efficiently</li></ul>Required Skills &amp; Experience<ul><li>Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional desirable</li><li>4+ years in a similar role</li><li>Solid working knowledge across most of the following: VMware, Active Directory, Exchange (Online and/or on premises), Intune, Conditional Access, Storage/SAN</li></ul>Hours7pm - 7am | Four days on / four days offBenefits<ul><li>25 days annual leave (excluding UK Bank Holidays)</li><li>Health cash plan</li><li>Cinema tickets</li><li>Gym membership</li><li>Social events</li><li>Training and certification support</li><li>Pension scheme</li><li>High street retailer discounts</li><li>Employee benefits hub</li></ul>

Service Desk Engineer - Night 

Role: Senior Sales Account Manager Location: Southeast England / Hybrid Package: Competitive Basic Salary + Uncapped CommissionThe OpportunityA well-established provider of managed technology services is seeking an experienced Senior Sales Account Manager to join its growing commercial team. This role focuses on developing and expanding an existing customer base while identifying new opportunities for growth. The successful candidate will build long-term client relationships, uncover business challenges and position technology solutions that deliver measurable value.Key Responsibilities* Manage and develop an existing portfolio of customer accounts. * Build consultative relationships with key stakeholders and decision-makers. * Identify opportunities to expand services within existing accounts. * Generate and convert new business opportunities across the region. * Develop and present tailored commercial proposals. * Manage the full sales process from opportunity creation through to close. * Work alongside technical and service delivery teams to ensure successful customer outcomes.Requirements* Proven experience selling Managed Print Services, Managed IT Services or similar B2B technology solutions. * Strong account management and business development skills. * Demonstrable track record of achieving and exceeding sales targets. * Excellent communication, presentation and relationship-building abilities. * Commercially aware and solutions-focused approach. * Self-motivated with strong organisational skills. * Ability to work independently while contributing to a wider team environment.What's on Offer* Competitive salary and uncapped earning potential. * Established customer base with genuine growth opportunities. * Support from experienced technical and operational teams. * Ongoing training and career development. * Opportunity to work within a successful and growing technology services business.Ideal CandidateYou will be a proactive sales professional with experience in technology-led solutions, capable of building trusted client relationships and identifying opportunities to deliver long-term value. A consultative approach, commercial mindset and passion for achieving results are essential.

Sales Account Manager

Role: Digital Transformation Sales Consultant Location: Hybrid / UK Type: Full-time Salary: £45,000 - £50,000 plus double OTEThe OpportunityAn established technology solutions provider is looking for a driven Digital Transformation Sales Consultant to help organisations modernise their operations through innovative technology solutions. This is a consultative sales role focused on identifying business challenges, building trusted relationships, and delivering solutions that create measurable operational and commercial improvements.Key Responsibilities* Generate new business opportunities across SME, mid-market and enterprise organisations. * Manage the full sales cycle from prospecting through to close. * Conduct discovery meetings to understand client objectives, challenges and digital maturity. * Present tailored solutions across areas including automation, cloud services, AI, analytics and business applications. * Build long-term relationships with senior stakeholders and decision-makers. * Work closely with technical and delivery teams to develop solution proposals. * Maintain an active pipeline and consistently achieve sales targets.RequirementsEssential * Proven success in B2B technology, SaaS, consultancy or digital transformation sales. * Strong commercial awareness and understanding of business processes. * Excellent communication, presentation and negotiation skills. * Ability to engage confidently with senior leadership teams. * Consultative sales approach with strong problem-solving skills. * Self-motivated and capable of working independently.Desirable* Experience selling automation, cloud, AI, ERP, CRM or data solutions. * Understanding of professional services environments. * Experience supporting organisations through digital change initiatives.What's on Offer* Competitive basic salary with uncapped commission. * Opportunity to work with innovative technologies and solutions. * Clear career progression and professional development opportunities. * Collaborative and supportive working environment. * The chance to make a tangible impact on clients' transformation journeys.Success in the Role* Consistently achieving or exceeding revenue targets. * Growing both new and existing customer relationships. * Delivering high levels of customer satisfaction. * Becoming a trusted advisor to clients rather than simply a supplier.

Digital Transformation Consultant

AI Engineer - Stockton On Tees - Up to £35,0004 Days out of 5 Work from homeAbout us -We're a growing IT Solutions and Services company based in the Tees Valley, helping organisations get more from their technology. As AI becomes central to what we deliver, we're building out our capability from the ground up and we need the right person to help shape it.The role -As our AI Engineer, you'll be at the forefront of how we adopt and implement artificial intelligence across our services and internal operations. You won't be handed a rigid brief, you'll have the autonomy to bring your own thinking and take real ownership of outcomes.We want someone who'll help define how AI is embedded into our business. Your ideas will be heard, your decisions will matter, and your work will have real, visible impact from day one.* Design, develop and deploy AI-powered solutions tailored to client and business needs * Evaluate and recommend AI tools, frameworks and approaches that fit our stack * Collaborate with technical and non-technical colleagues to identify where AI can add value * Contribute to implementation strategies and see them through from concept to delivery * Stay current with developments in AI and bring fresh ideas to the team * Help establish best practices, standards and documentation as we growWhat we're looking for -* Solid experience working with AI/ML frameworks (e.g. LangChain, OpenAI API, Hugging Face, TensorFlow, PyTorch) * Comfortable writing production-ready code - Python particularly valued * Understanding of LLMs, prompt engineering, RAG pipelines or similar AI architectures * Ability to communicate technical ideas clearly to non-technical stakeholders * A proactive mindset - someone who spots opportunities and takes initiative * Experience in an IT services, software, or consultancy environment is a bonusWhat you'll get -* Up to £35,000 salary depending on experience * Genuine autonomy - your ideas won't get lost in committee * 4 days working from home, 1 day in our Stockton-on-Tees office * A supportive, collaborative team that wants to grow alongside you * The chance to shape an AI function from an early stage

AI Engineer - Stockton On Tees

Role: Business Development Executive Location: Central London Salary: £30,000 - £35,000 Basic + Uncapped Commission Progression: Career Development Programme Setup: Onsite 5 days a weekAbout The CompanyWe are a fast-growing technology solutions provider helping organisations improve the way they manage technology, communications, security, business processes and workplace services.Our business is built around investing in people, technology and professional development. We believe ambitious individuals should be given the tools, training and support required to build successful long-term careers.The Opportunity* This is not a traditional telesales role. * We are looking for ambitious individuals who want to develop a career in professional B2B sales within the technology sector. * This position has been designed as a development pathway into a future field-based sales role. * You will work alongside experienced sales professionals, learning how opportunities are identified, qualified, developed and converted into long-term customer relationships. * You will gain exposure to the complete sales lifecycle whilst helping generate new opportunities across areas such as: Managed Services  Cyber Security  Communications Solutions  Cloud Services  Business Technology Solutions  Digital TransformationFor the right individual, this role offers a clear route into a customer-facing sales position with strong earning potential and career progression.You will have access to:* AI-powered sales tools * Sales automation platforms * CRM and customer intelligence systems * Prospecting and business development tools * Data enrichment platforms * Marketing technologies * Modern sales enablement softwareKey Responsibilities* Identify and engage prospective customers across multiple sectors * Research target organisations and key decision makers * Generate qualified opportunities for senior sales professionals * Build multi-channel prospecting campaigns using phone, email, social media and video * Use technology platforms to identify and nurture opportunities * Develop relationships with senior decision makers * Understand customer challenges and identify opportunities to add value * Maintain accurate pipeline and prospect information within CRM systems * Collaborate closely with sales and marketing teams * Continuously improve prospecting approaches and contribute new ideas * Develop an understanding of the full sales processCareer DevelopmentThis role is designed to develop future sales professionals. Successful candidates will receive structured coaching, mentoring and exposure to experienced commercial leaders.Typical progression may include:Business Development Executive ↓ Sales Development Specialist ↓ Business Development Manager ↓ Senior Sales Consultant / Account ExecutiveYou will be:* Naturally curious and eager to learn * Commercially aware * Confident communicating with senior professionals * Motivated by personal growth and career progression * Comfortable using technology * Self-motivated and accountable * Resilient and determined * Highly organised * Ambitious and competitive * Capable of working independently and using initiativeDesirable Experience* Graduate calibre or equivalent * Previous experience in sales, recruitment, customer engagement or business development * Experience using professional networking platforms * Interest in technology and business * Experience working towards targets or performance objectivesWhat Success Looks Like* Build confidence engaging with senior decision makers * Generate a consistent pipeline of qualified opportunities * Become proficient with modern sales and business development tools * Develop a strong understanding of the solutions and markets you support * Demonstrate readiness for increased customer-facing responsibilities

Business Development Executive

Finance ManagerMSP / London / Office-based £40,000 - £50,000The opportunityA fast-growing, award-winning managed services business is looking for an experienced Company Accountant or Finance Manager to take full ownership of its finance function.This is a standalone, hands-on role reporting directly to senior leadership. You'll be responsible for the full finance operation - from management accounts and cash flow through to recurring billing, credit control, and compliance - with the opportunity to build a team as the business scales.The business operates across managed IT services and recurring service contracts and is actively growing through both organic expansion and acquisition. The right candidate will bring genuine commercial awareness alongside technical finance skills.What you'll be doingFinancial management &amp; reporting<ul><li>Produce monthly management accounts including P&amp;L, balance sheet, and cash flow</li><li>Prepare financial forecasts, budgets, and variance analysis</li><li>Provide commercial and operational financial insight to leadership</li><li>Manage year-end accounts and liaise with external accountants and auditors</li></ul>ERP &amp; systems<ul><li>Own finance processes within ERP and accounting systems</li><li>Drive automation and efficiency improvements across finance operations</li><li>Support integration of acquired businesses into core financial systems</li></ul>Recurring billing &amp; contract accounting<ul><li>Manage recurring revenue billing across service agreements and support contracts</li><li>Ensure accurate invoicing for managed services, licences, and maintenance agreements</li><li>Monitor contract profitability and billing accuracy</li></ul>Credit control &amp; cash flow<ul><li>Oversee credit control and debtor management</li><li>Manage Direct Debit collections and reconciliation</li><li>Produce and maintain rolling cash flow forecasts</li><li>Improve working capital and financial controls</li></ul>Payroll, VAT &amp; compliance<ul><li>Manage payroll and statutory submissions</li><li>Prepare and submit VAT returns and other HMRC filings</li><li>Maintain robust financial controls and governance procedures</li></ul> What we're looking forEssential<ul><li>Proven experience as a Company Accountant, Finance Manager, or equivalent senior finance role</li><li>Background in managed services, MSP, technology services, or recurring revenue environment</li><li>Strong management accounting and financial reporting experience</li><li>Hands-on experience with recurring billing and service contract accounting</li><li>Direct Debit collections and cash flow forecasting experience</li><li>ERP or accounting systems experience with a focus on process improvement</li><li>Strong credit control and debtor management experience</li></ul>Desirable<ul><li>Experience supporting acquisitions and finance integrations</li><li>Familiarity with MSP platforms such as ECi e-automate, Autotask, or Halo</li><li>Experience with Sage, Xero, QuickBooks, or similar</li><li>Knowledge of service margin and contract profitability analysis</li><li>Experience managing or mentoring junior finance staff</li></ul>Qualifications<ul><li>ACCA, CIMA, or ACA - qualified, part-qualified, or qualified by experience considered</li><li>AAT qualified candidates with strong relevant experience will also be considered</li></ul>The right personYou're commercially minded and operationally focused - as comfortable discussing margin and contract profitability with the leadership team as working through a billing reconciliation.You take ownership. This is a standalone role, and the expectation is that you treat the finance function as your own - proactively improving processes, challenging the status quo, and building something that scales.You're a strong communicator who can bridge finance and operational teams, and you're comfortable in a fast-paced, evolving environment.To applyThis is a confidential search. The hiring business will not be named until both parties have progressed through an initial screening conversation. Please submit your CV to be considered - suitable candidates will be contacted to arrange a call.

Finance Manager

Role: 2nd Line IT Engineer (MSP) - Service Desk &amp; Field Based Location: Bromsgrove Salary: £35,000We are a growing Managed Service Provider (MSP) looking for a skilled and motivated 2nd Line IT Engineer to join our team. This is a varied role combining service desk support with on-site client work, ideal for someone who enjoys both troubleshooting remotely and getting hands-on in the field. About the RoleAs a 2nd Line Engineer, you'll be a key escalation point for technical issues while also delivering high-quality on-site support to our clients. You'll work across a wide range of technologies, with a strong emphasis on networking. Key Responsibilities<ul><li>Provide 2nd line support for desktops, servers, and network infrastructure</li><li>Troubleshoot and resolve escalated technical issues efficiently</li><li>Perform on-site installations, maintenance, and support visits</li><li>Configure and support network devices (routers, switches, firewalls)</li><li>Assist with project work, including system upgrades and migrations</li><li>Maintain clear documentation and update tickets within the helpdesk system</li><li>Deliver excellent customer service at all times</li></ul> Skills &amp; Experience Required<ul><li>Previous experience in a 2nd line role, ideally within an MSP environment</li><li>Strong networking knowledge (TCP/IP, VLANs, DNS, DHCP, VPNs)</li><li>Experience with firewalls and switches (e.g. Cisco, Ubiquiti, Fortinet, etc.)</li><li>Solid understanding of Microsoft environments (Windows Server, Microsoft 365, Active Directory)</li><li>Experience with remote support tools and ticketing systems</li><li>Full UK driving licence (essential for field-based work)</li></ul> Desirable Skills<ul><li>Experience with virtualisation (e.g. VMware, Hyper-V)</li><li>Knowledge of backup and disaster recovery solutions</li><li>Exposure to cloud platforms such as Azure</li></ul> What We Offer<ul><li>Paid for training and certifications</li><li>Allotted study time in your working week</li><li>Excellent career progression</li></ul> Apply NowIf you're a proactive IT professional who enjoys solving problems and working directly with clients, we'd love to hear from you.

2nd Line Engineer

Role: IT Helpdesk Manager Location: Aylesbury Area, Buckinghamshire (Hybrid Working) Salary: £40,000 - £50,000 Type: Full-time, PermanentThe OpportunityOur client is a market-leading IT Provider and they are seeking an experienced IT Helpdesk Manager to lead a team of support engineers whilst remaining actively involved in the technical delivery of services.This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking to take the next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands-on involvement in complex technical escalations and service improvement initiatives. The RoleLeading a team of 6-8 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance.Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology.Key Responsibilities Team Leadership &amp; Development<ul><li>Lead, mentor, and develop a team of support engineers across both technical and customer service disciplines.</li><li>Conduct regular 1-2-1s, performance reviews, coaching sessions, and team meetings.</li><li>Support recruitment activities, onboarding, and ongoing staff development.</li><li>Foster a positive, collaborative, and high-performing team culture.</li><li>Manage ticket allocation, workload balancing, and resource planning across the service desk.</li></ul>Technical Leadership &amp; Escalation Management<ul><li>Act as the primary 3rd Line escalation point for complex technical issues and high-priority incidents.</li><li>Provide hands-on technical support where required, leading from the front and setting technical standards.</li><li>Take ownership of major incidents, coordinating communication, escalation, and resolution activities.</li><li>Review ticket quality, troubleshooting methodologies, and customer interactions to identify development opportunities.</li><li>Work closely with engineers to promote best practice across support delivery, documentation, security, and customer engagement.</li><li>Engage directly with customers during critical incidents and sensitive escalations to ensure positive outcomes.</li></ul>Service Delivery &amp; Continuous Improvement<ul><li>Ensure support requests are managed effectively and resolved within agreed service levels.</li><li>Monitor service desk performance, response times, ticket quality, customer satisfaction, and operational KPIs.</li><li>Drive improvements across service delivery processes, technical standards, security controls, and documentation.</li><li>Maintain and develop internal knowledge bases, procedures, and operational runbooks.</li><li>Oversee the delivery of internal IT support services where required.</li></ul>Skills &amp; Experience RequiredEssential<ul><li>Previous experience in a Senior Support Engineer, Technical Lead, Service Desk Lead, or Helpdesk Management role.</li><li>Strong 3rd Line technical support experience with the ability to troubleshoot and resolve complex infrastructure and end-user issues.</li><li>Proven experience mentoring, coaching, or leading technical teams.</li><li>Strong Microsoft 365 administration and Windows endpoint management experience.</li><li>Good understanding of networking fundamentals, infrastructure support, and cybersecurity best practices.</li><li>Excellent communication, organisational, and stakeholder management skills.</li><li>Customer-focused approach with the ability to perform effectively under pressure.</li></ul>Desirable<ul><li>Experience working within an MSP or IT Services environment.</li><li>ITIL Foundation certification or equivalent.</li><li>Experience using PSA and ITSM platforms such as HaloPSA.</li><li>Previous involvement in service improvement and operational change initiatives.</li></ul>What's on Offer<ul><li>A genuine opportunity to step into a leadership position whilst retaining hands-on technical involvement.</li><li>Eligibility to become part of the company's employee ownership scheme following 12 months of service, allowing you to share in the future success of the business.</li><li>Exposure to both people management and strategic service delivery responsibilities.</li><li>The chance to influence processes, standards, and the future direction of the support function.</li><li>Hybrid working environment.</li><li>Ongoing professional development and career progression opportunities.</li></ul>This position would suit an ambitious Senior 3rd Line Engineer, Technical Team Leader, or existing Helpdesk Manager who is looking to combine strong technical expertise with leadership responsibilities and take the next step in their career.

IT Helpdesk Manager 

Role: IT Systems Analyst Location: Cannock Salary: £32,000 Overview We are seeking a proactive and technically minded IT Systems Analyst to join our growing team. This is a varied role that combines IT support, business systems administration, data analysis, and continuous improvement. You will act as a key link between users, business stakeholders, and external development partners, ensuring our systems operate effectively while identifying opportunities to improve processes, reporting, and business performance through better use of technology and data. The ideal candidate will have a strong foundation in 1st and 2nd Line IT Support alongside a genuine interest in data, reporting, and digital transformation. You do not need to be a developer, but you should be comfortable working with data, analysing business processes, and helping shape system enhancements. Key Responsibilities IT Support &amp; Systems Administration<ul><li>Provide 1st and 2nd Line support for users across hardware, software, networking, and business applications.</li><li>Support Microsoft 365 including Outlook, Teams, SharePoint, and OneDrive.</li><li>Troubleshoot desktop, laptop, printer, and mobile device issues.</li><li>Assist with user account administration, permissions, and onboarding activities.</li><li>Support network connectivity and basic infrastructure troubleshooting.</li><li>Maintain IT documentation, procedures, and knowledge base articles.</li></ul> Data Analysis &amp; Business Improvement<ul><li>Analyse business data to identify trends, inefficiencies, and opportunities for improvement.</li><li>Create and maintain reports, dashboards, and spreadsheets to support business decision-making.</li><li>Transform complex data sets into meaningful insights and actionable recommendations.</li><li>Support data cleansing, validation, and migration activities.</li><li>Use Excel and reporting tools to automate manual processes and improve operational efficiency.</li></ul> Business Systems &amp; Application Support<ul><li>Investigate system issues and coordinate resolutions with third-party suppliers and development partners.</li><li>Assist with system upgrades, testing, and user acceptance activities.</li><li>Gather feedback from users to identify opportunities for system improvements. </li></ul>Skills &amp; ExperienceEssential<ul><li>Experience providing 1st and 2nd Line IT Support.</li><li>Strong knowledge of Microsoft 365, including Outlook, Teams, Excel, SharePoint, and OneDrive.</li><li>Good understanding of Windows operating systems and desktop support.</li><li>Basic networking knowledge including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.</li><li>Strong Excel skills including Pivot Tables, Lookups, data manipulation, and reporting.</li><li>Excellent analytical and problem-solving abilities.</li><li>Ability to communicate effectively with both technical and non-technical stakeholders.</li><li>Strong organisational skills with the ability to manage multiple priorities.</li></ul>Desirable<ul><li>Experience with Power BI, Power Query, or similar reporting tools.</li><li>Exposure to SQL or database querying.</li><li>Experience supporting ERP, CRM, or business systems.</li><li>Understanding of business process mapping and continuous improvement.</li><li>Experience working with outsourced development teams or third-party software providers.</li><li>Knowledge of Power Automate or workflow automation tools.</li></ul> If you think this could be the ideal next step in your career we want to hear form you! Apply now with an up-to-date CV!

IT Systems Analyst

<h1>Paid Social Executive</h1>Birmingham (Hybrid - 3 Days in Office) £25,000 - £28,000 DOE + Excellent BenefitsAre you passionate about paid social and looking to take the next step in your digital marketing career? We're partnering with a growing, award-winning agency in Birmingham that's looking for a Paid Social Executive to join their high-performing team.This is an exciting opportunity to work with a diverse portfolio of clients, helping to plan, execute and optimise paid social campaigns across major platforms including Meta, TikTok, LinkedIn and Pinterest.<h2>What You'll Be Doing</h2><ul ><li>Managing and optimising paid social campaigns across multiple platforms</li><li>Monitoring performance and making data-driven recommendations</li><li>Creating campaign reports and presenting insights to internal teams and clients</li><li>Supporting strategy development and campaign planning</li><li>Keeping up to date with platform updates, trends and best practices</li><li>Collaborating with creative, content and wider digital teams</li></ul><h2>What We're Looking For</h2><ul ><li>Previous experience in paid social advertising, either agency-side or in-house</li><li>Strong understanding of Meta Ads Manager and other paid social platforms</li><li>Analytical mindset with the ability to interpret campaign data</li><li>Excellent communication and organisational skills</li><li>A proactive attitude and genuine enthusiasm for digital marketing</li></ul><h2>What's On Offer</h2><ul ><li>Salary of £25,000 - £28,000 DOE</li><li>Hybrid working model (3 days per week in the Birmingham office)</li><li>Generous holiday allowance</li><li>Ongoing training and professional development opportunities</li><li>Regular team socials and events</li><li>Wellbeing initiatives and employee support programmes</li><li>Clear progression pathways within a growing agency</li></ul>If you're looking to develop your paid social career within a supportive agency environment that values innovation, collaboration and growth, we'd love to hear from you.

Paid Social Executive

Business Development Manager / Account Manager - Stockton On Tees (4 Day WFH)Who We Are Our client is a well-established IT Solutions and Services company. Their approach centres on understanding each customer's unique requirements and delivering tailored solutions that improve efficiency, reduce friction, and create long-term value. With decades of combined industry experience, their team is committed to pairing innovative technology with exceptional service and support.Role Overview A full-time Business Development Manager is required to join their team in a hybrid capacity, based primarily from home, with occasional office visits to their Stockton On Tees site. This role involves identifying and securing new business, managing ongoing client relationships, and supporting customers throughout the sales cycle. Responsibilities include developing strategic sales plans, meeting performance targets, conducting market analysis, representing the company at events, and collaborating with internal departments to ensure smooth delivery of customised solutions.Key Requirements<ul><li>Strong ability to source new business and maintain professional client relationships</li><li>Experience in sales strategy development and target achievement</li><li>Excellent communication, negotiation, and presentation abilities</li><li>Comfortable working independently and as part of a wider team within a hybrid model</li><li>Industry experience in managed print or related technology sectors is beneficial but not essential</li></ul>What You'll Gain<ul><li>A competitive salary package, including protected commission during onboarding and a base salary of up to £35,000.</li><li>Genuine long-term growth opportunities in sales and business development</li><li>A flexible working structure where you manage your own schedule and workload</li><li>Access to high-quality tools, technology, and professional resources</li><li>Significant earning potential through commission scheme, offering potential first year earnings beyond £70/75k OTE</li></ul>If interested, please apply with your most up-to-date version of your CV. Thanks

Business Development Manager - Stockton on Tees 

<h1>Paid Media Specialist / Paid Media Manager</h1>Birmingham (Hybrid Working) £28,000 - £36,000 DOE + Excellent Benefits<h2>The Opportunity</h2>We're partnering with an ambitious and growing business looking to strengthen its digital marketing team with the addition of a Paid Media Specialist or Paid Media Manager.This is a fantastic opportunity for a performance-driven marketer who enjoys working with data, optimising campaigns and delivering measurable results. Whether you're an experienced Specialist looking for the next step or a Manager seeking a new challenge, this role offers genuine career development within a collaborative and supportive environment.You'll be responsible for managing and optimising paid search campaigns, driving performance across multiple channels and using data-led insights to maximise ROI.<h2>Key Responsibilities</h2><ul ><li>Manage and optimise paid media campaigns across Google Ads and Microsoft Advertising.</li><li>Develop, implement and refine Search, Shopping and Performance Max strategies.</li><li>Monitor campaign performance, analyse data and identify opportunities to improve results.</li><li>Manage budgets and ensure campaigns are delivered efficiently against agreed KPIs.</li><li>Conduct keyword research, search term analysis and competitor reviews.</li><li>Create and test ad copy to improve engagement and conversion rates.</li><li>Oversee Google Merchant Center activity, including feed diagnostics and optimisation.</li><li>Build meaningful reports and dashboards to communicate campaign performance and insights.</li><li>Work closely with wider marketing teams and stakeholders to align paid media activity with business objectives.</li><li>Stay up to date with industry trends, platform developments and best practices.</li></ul><h2>Skills &amp; Experience</h2><ul ><li>Proven experience managing paid search campaigns across Google Ads and Microsoft Advertising.</li><li>Strong understanding of Search, Shopping and Performance Max campaign management.</li><li>Experience working with Google Merchant Center, including feed management and optimisation.</li><li>Good knowledge of GA4, Google Tag Manager and conversion tracking.</li><li>Strong analytical mindset with the ability to interpret data and make informed decisions.</li><li>Advanced Excel or Google Sheets skills, including reporting, formulas and data analysis.</li><li>Experience creating reports and dashboards using Looker Studio (Google Data Studio).</li><li>Comfortable using Google Ads Editor, bulk uploads and automation tools.</li><li>Experience with Google Ads Scripts or other forms of marketing automation would be advantageous.</li><li>Confident carrying out search query reviews, negative keyword management, ad testing, budget pacing and performance optimisation.</li><li>Familiarity with CRO and user behaviour tools such as Hotjar or Microsoft Clarity would be beneficial.</li><li>Google Ads certifications are desirable.</li><li>Ecommerce experience would be advantageous but is not essential.</li><li>Strong communication skills and the ability to present recommendations to stakeholders.</li></ul><h2>What's on Offer?</h2><ul ><li>Salary of £28,000 - £36,000 depending on experience.</li><li>Hybrid working model.</li><li>Excellent benefits package.</li><li>Ongoing training and professional development.</li><li>Clear progression opportunities.</li><li>Supportive and collaborative working culture.</li><li>Opportunity to work on varied and exciting campaigns with a focus on continuous improvement and innovation.</li></ul>If you're passionate about paid media and want to join a business where your work can make a real impact, we'd love to hear from you.

Paid Media Manager/Specialist

Senior IT EngineerLocation: Northampton Salary: £30,000 - £40,000 Type: Full-Time, Permanent Award-Winning MSPWe are partnering with an award-winning Managed Service Provider that has quickly established itself as one of the most exciting and fastest-growing businesses in the sector. Following continued growth and a strong pipeline of new clients, they are looking to add a Senior IT Engineer to their expanding technical team.This is an excellent opportunity to join a business that is making a real impact in the MSP market, working alongside talented engineers in a collaborative environment where your contribution will be recognised and rewarded.The RoleAs a Senior IT Engineer, you will play a key role in supporting a diverse client base across a range of industries. The position combines 2nd and occasional 3rd line support responsibilities with project delivery work, providing excellent variety and the opportunity to further develop your technical expertise.You will work closely with both clients and internal teams, acting as a technical escalation point while also contributing to infrastructure upgrades, cloud migrations, and wider IT improvement projects.Key Responsibilities<ul><li>Providing 2nd and some 3rd line technical support across a range of client environments</li><li>Managing and resolving escalated service desk tickets</li><li>Supporting Microsoft 365 and Azure environments</li><li>Administering Active Directory and Entra ID</li><li>Troubleshooting server, network, and infrastructure issues</li><li>Assisting with the design, implementation, and delivery of IT projects</li><li>Supporting cloud migrations and infrastructure upgrades</li><li>Maintaining high levels of customer service and communication</li><li>Creating and maintaining technical documentation</li><li>Occasional client site visits for project work and technical support</li></ul>Skills &amp; ExperienceWe are interested in speaking with candidates who have experience with a number of the following technologies:<ul><li>Previous experience in a 2nd line MSP support position</li><li>Experience working within an MSP environment would be highly beneficial</li><li>Microsoft 365</li><li>Azure</li><li>Active Directory and Entra ID</li><li>Windows Server</li><li>Intune</li><li>Exchange Online</li><li>Networking technologies including DNS, DHCP, TCP/IP, VLANs, and firewalls</li><li>Virtualisation technologies such as VMware or Hyper-V</li><li>Backup and disaster recovery solutions</li><li>Strong troubleshooting and problem-solving skills</li><li>Excellent communication and customer-facing abilities</li></ul>What's on Offer?<ul><li>Salary between £30,000 and £40,000 depending on experience</li><li>Opportunity to join an award-winning and rapidly growing MSP</li><li>Exposure to a wide range of technologies and client environments</li><li>Project work alongside day-to-day support responsibilities</li><li>Clear progression opportunities as the business continues to expand</li><li>Supportive leadership team that invests in employee development</li><li>Ongoing training and certification support</li><li>Flexible working arrangements</li><li>Modern and collaborative working environment</li></ul>If you're an ambitious IT professional looking to join a business on an exciting growth journey, we'd love to hear from you.

Service Desk Engineer Location: Northampton Salary: Up to £32,000 Set-up: Flexible Working Company: Market-Leading IT ProviderWe're working with a market-leading IT solutions provider that is looking to add a talented Service Desk Engineer to its growing team in Northampton.This is an excellent opportunity for an ambitious IT professional to join a well-established organisation that invests heavily in employee development, offers flexible working arrangements, and provides exposure to a broad range of technologies and clients. The RoleAs a Service Desk Engineer, you'll be the first point of contact for customers, providing technical support and troubleshooting across a variety of IT environments. You'll work closely with senior engineers, gaining valuable experience while developing your technical skillset.The role is primarily office/home-based with occasional visits to client sites when required.Key Responsibilities<ul><li>Providing 1st line technical support via phone, email and remote tools</li><li>Logging, updating and resolving support tickets</li><li>Troubleshooting hardware, software and network issues</li><li>Supporting Microsoft 365 environments</li><li>Managing user accounts and permissions through Active Directory and Azure</li><li>Escalating complex issues to senior engineers where appropriate</li><li>Maintaining excellent customer service standards throughout the support process</li><li>Assisting with IT deployments and client onboarding projects</li></ul>Skills &amp; ExperienceWe're interested in candidates who have experience with some or all of the following:<ul><li>Previous experience within an IT support or service desk environment</li><li>Microsoft Windows 10/11</li><li>Microsoft 365</li><li>Active Directory</li><li>Azure / Entra ID</li><li>Basic networking knowledge (DNS, DHCP, TCP/IP)</li><li>Strong communication and problem-solving skills</li><li>Full UK driving licence preferred due to occasional client site visits</li></ul>What's on Offer?<ul><li>Salary up to £32,000</li><li>Flexible working arrangements</li><li>Exposure to a wide range of technologies and projects</li><li>Clear progression and development opportunities</li><li>Supportive and collaborative team environment</li><li>Opportunity to work for a market-leading IT provider with an excellent reputation</li><li>Ongoing training and certification support</li></ul>If you're looking to take the next step in your IT career with a forward-thinking organisation that values its people, we'd love to hear from you.

Service Desk Engineer 

Role: Finance Director Industry: Managed Services &amp; Print Location: Central London (on-site role) Salary: £90,000 - £130,000 + BenefitsAn established, award-winning Managed Services and Print business in London is seeking a commercially astute Finance Director to lead its finance function and act as the strategic right hand to the CEO. Privately owned and built on a strong reputation for service excellence, the company is entering an ambitious new phase of growth underpinned by a clear buy-and-build acquisition strategy.This is a defining hire. The successful candidate will own the financial direction of the business today while building the platform, funding, and acquisition capability to scale it significantly over the coming years - with the genuine opportunity to grow into a Group CFO role as the strategy delivers.The OpportunityThis is the number-one finance role in the business, with full ownership of the company's financial strategy and operations. You will lead an established finance team of five (two Finance Managers, a Financial Controller, and two Accounts Assistants) while operating as the trusted commercial advisor the CEO relies on for key decisions.Beyond running a high-performing finance department, you will be central to the company's acquisition ambitions - identifying and evaluating targets, securing the funding to pursue them, and ensuring the business is financially and commercially well positioned as it grows by acquisition. It is a rare chance to combine hands-on FD ownership with genuine strategic, deal-led impact in an entrepreneurial, owner-managed environment.Key ResponsibilitiesStrategic &amp; Commercial Leadership * Act as the CEO's go-to advisor on all financial and commercial matters, supporting key decision-making across the business. * Set and lead the financial strategy in line with the company's growth and buy-and-build ambitions. * Provide clear, commercially focused insight to drive performance, margin improvement, and profitable growth.Mergers &amp; Acquisitions * Lead the financial elements of the buy-and-build strategy - target identification, financial due diligence, valuation, deal structuring, and post-acquisition integration. * Ensure the business is well presented and "investment-ready" financially and commercially, both to support acquisition activity and to position the group attractively to partners and funders. * Build robust financial models, business cases, and integration plans to support inorganic growth.Funding &amp; Banking * Own and develop relationships with banks and debt finance providers. * Structure and secure debt and acquisition finance to fund the buy-and-build programme. * Manage cash flow, treasury, and the company's overall funding position.Finance Operations &amp; Leadership * Take full ownership of the finance department, leading and developing a team of five. * Oversee all financial reporting, budgeting, forecasting, and statutory compliance. * Strengthen financial controls, systems, and processes to support a scaling business. * Be the definitive point of authority on all finance matters across the organisation.About You* A qualified accountant (ACA / ACCA / CIMA) with proven experience at FD or senior finance leadership level. * Sector experience within Managed Services / MSP is strongly preferred and considered a key differentiator. * Demonstrable M&amp;A experience, ideally within a buy-and-build or acquisitive environment. * A track record of preparing businesses for investment, sale, or acquisition - making them financially and commercially attractive. * Well established in the debt finance space, with strong existing relationships across banks and lenders. * Comfortable operating hands-on in an entrepreneurial, privately owned SME - able to bring big-business discipline at a scale-up pace. * A credible, trusted advisor capable of leading a full finance function and partnering directly with a CEO.The Package Salary - upto to £130,000, dependent on experience Location - London Sector - Managed Services &amp; Print Reports to CEO Progression - Genuine scope to grow into a Group CFO role through the buy-and-build strategyThis is a confidential search. To register your interest or for a discreet, exploratory conversation, please get in touch in the strictest confidence.

Finance Director

IT Field Engineer - £35,000 - Manchester The RoleWe're looking for an experienced IT Field Engineer to join a busy MSP team, delivering hands-on technical support across a diverse UK client base. You'll split your time between on-site visits, project delivery, and remote service desk support - making every day varied and fast-paced.What You'll Be Doing<ul><li>Provide on-site IT support across the UK - installation, configuration, and troubleshooting</li><li>Contribute to project work including migrations, deployments, infrastructure upgrades, and office moves</li><li>Support the service desk with escalated tickets and remote troubleshooting when not in the field</li><li>Administer Active Directory, Group Policy, Microsoft 365, and Exchange environments</li><li>Support networking technologies including TCP/IP, VLANs, firewalls, and wireless</li><li>Manage firewall solutions (FortiGate, Cisco, SonicWall, WatchGuard)</li><li>Maintain backup solutions such as Azure Backup and Veeam</li><li>Support virtualised environments: Hyper-V, VMware, Azure Virtual Desktop, and RDS</li><li>Keep documentation accurate and tickets up to date</li></ul>What We're Looking For<ul><li>3+ years' experience in a similar IT support role</li><li>MSP or customer-facing environment experience</li><li>Strong knowledge of Microsoft technologies: 365, Azure, Windows, AD, Server OS</li><li>Solid networking fundamentals and firewall experience</li><li>Familiarity with virtualisation (VMware / Hyper-V) and backup solutions (Veeam)</li><li>Cyber security awareness: firewalls, web filters, advanced protection</li><li>Clean UK driving licence and willingness to travel</li><li>Excellent communication skills and a customer-first mindset</li></ul>Nice to Have<ul><li>Microsoft Certified (Azure or M365)</li><li>VMware VCP, Citrix, or Veeam certification</li><li>Experience supporting Apple Mac environments</li></ul>A proactive attitude, ability to work independently, and a genuine passion for technology are just as important as your technical skills. If you thrive in a varied role and enjoy building strong client relationships, we'd love to hear from you.

IT Field Engineer - Manchester 

2nd Line IT Engineer - MSP | Competitive Salary Location: Tamworth Salary: £35,000 About UsWe are a growing Managed Service Provider supporting a diverse client base across the B2B and education sectors. We pride ourselves on delivering exceptional IT services and investing in our people - because great engineers are at the heart of everything we do. The RoleWe're looking for a capable and motivated 2nd Line IT Engineer to join our friendly and fast-paced team. You'll be handling escalations from 1st line and resolving a broad range of technical issues across our client base, both remotely and on-site. This is a fantastic opportunity for someone looking to develop their skills in a varied MSP environment with a clear path to 3rd line. What You'll Be DoingDay to day you'll be taking ownership of 2nd line escalations across hardware, software, networking, and cloud, supporting clients remotely and on-site across B2B and education environments. You'll manage and troubleshoot Microsoft 365, Azure, and on-premise environments, configure and maintain networking equipment including switches, access points, and firewalls, and build and deploy devices via MDT, Autopilot, and MDM platforms. You'll manage your ticket queue in line with SLAs, keep documentation accurate and up to date in IT Glue, and support 1st line colleagues when needed. What We're Looking ForTechnical Skills<ul><li>Solid 2nd line experience, ideally within an MSP or multi-client environment</li><li>Microsoft 365 - Exchange, SharePoint, Teams, and Intune/Autopilot</li><li>Azure fundamentals - Compute, Networking, and Storage</li><li>Windows Server - Active Directory, DHCP, DNS, and Group Policy</li><li>Networking - VLANs, firewalls, routers, and switches (Cisco Meraki, Draytek, UniFi)</li><li>Virtualisation - Hyper-V and/or VMware</li><li>Backup and security tools - VEEAM, Acronis, and endpoint protection solutions</li></ul> Personal Skills<ul><li>Strong communication skills and confidence dealing directly with clients</li><li>Able to manage a busy ticket queue independently and reliably</li><li>Organised, detail-oriented, and consistent with documentation</li><li>A team player who is happy to support and mentor 1st line colleagues</li></ul> RequirementsCandidates must be able to pass an Enhanced DBS check, which is required due to the nature of work carried out in the education sector. A full UK driving licence is required. What's In It For YouWe offer a competitive salary depending on experience, with training and industry certifications fully funded including Microsoft and CompTIA qualifications. You'll benefit from a clear progression path towards 3rd line, varied and engaging work across a broad client base, and a supportive team culture that genuinely invests in your development. If you're technically curious, client-focused, and ready for your next challenge, we'd love to hear from you. Apply now by sending your CV.

Role: 3rd Line IT Engineer - MSP Salary: £50,000 Location: Tamworth About UsWe are a growing Managed Service Provider supporting a diverse client base across the B2B and education sectors. We pride ourselves on delivering exceptional IT services and investing in our people, because we know that great engineers are the backbone of what we do. The RoleWe're looking for an experienced 3rd Line IT Engineer to join our team and take ownership of complex technical escalations, infrastructure projects, and client-facing solutions. This is a hands-on role that blends deep technical problem-solving with meaningful project work. You'll be the go-to escalation point for our 1st and 2nd line teams, while also leading and contributing to infrastructure projects across our client base. What You'll Be Doing<ul><li>Resolving complex 3rd line escalations across networking, servers, cloud, and security</li><li>Leading and delivering infrastructure projects - cloud migrations, network deployments, virtualisation and more</li><li>Designing and implementing solutions across Azure, Microsoft 365, and on-premise environments</li><li>Managing and maintaining client infrastructure including firewalls, switches, VPNs, and virtualisation platforms</li><li>Mentoring and supporting junior engineers</li><li>Producing clear technical documentation and project plans</li><li>Working directly with clients in both B2B and education environments</li></ul> What We're Looking For<ul><li>Proven 3rd line experience, ideally within an MSP environment</li><li>Strong skills across a range of technologies including:</li><ul><li>Microsoft 365 &amp; Azure (Intune, Entra, Conditional Access, SharePoint)</li><li>Virtualisation - Hyper-V and/or VMware vSphere</li><li>Networking - VLANs, VPN, firewalls (Fortigate, Palo Alto, Watchguard, Meraki)</li><li>Windows Server - AD, DHCP, DNS, DFS, Group Policy</li><li>Security - Endpoint protection, patch management, email security</li><li>Scripting - PowerShell, Bash, or similar</li></ul><li>Experience delivering or contributing to IT projects end-to-end</li><li>Excellent communication skills - able to translate technical concepts for non-technical stakeholders</li><li>A proactive, self-motivated approach with strong documentation habits</li></ul> Requirements<ul><li>Must be able to pass an Enhanced DBS check (required for education sector work)</li><li>Full UK driving licence</li></ul> What's In It For You<ul><li>Salary up to £50,000 depending on experience</li><li>Training and industry certifications fully funded - Microsoft, CompTIA, and more</li><li>Real project ownership and career progression</li><li>A supportive team culture that values development and innovation</li><li>Varied, engaging work across a broad client base</li></ul> If you're a technically strong engineer looking for a role where you can lead projects, grow your skillset, and make a real impact - we'd love to hear from you. Apply now with your CV to submit your application.

3rd line engineer

Role: Company Accountant / Finance Manager Industry: Managed Services business Full-time: permanent 5 days on-site Salary: Up to £50,000 (depending on experience)Who are weA growing and ambitious Managed Services business is looking for an experienced, commercially minded Company Accountant / Finance Manager to take full ownership of its finance function. This is a genuinely hands-on role that goes well beyond traditional bookkeeping or finance administration - you will own the numbers, sharpen the controls, and help shape how the business scales.You will lead on financial controls, reporting, cash flow, recurring billing and the day-to-day operational finance systems that keep a recurring-revenue business running. Just as importantly, you will be the person driving automation, efficiency and commercial visibility as the company grows, including through acquisition. This role will suit someone who has worked within an MSP, managed print, technology services, telecoms, or another recurring-revenue environment and who enjoys rolling up their sleeves in a fast-moving business.What You'll Own* Accurate monthly management accounts - P&amp;L, balance sheet and cash flow reporting. * Forecasting, budgeting and variance analysis, with clear commercial insight for senior leadership. * Year-end accounts, working alongside external accountants and auditors. * Finance processes within the ERP / accounting systems - including driving automation and removing manual workarounds. * Recurring revenue billing across service agreements, licences, maintenance and support contracts, with a close eye on contract profitability and billing accuracy. * Credit control, debtor management and Direct Debit collections - improving cash collection and aged-debt performance. * Rolling cash flow forecasts and proactive management of working capital and financial controls. * Payroll, VAT returns and HMRC filings, plus robust governance and compliance with accounting standards. * Finance integration of acquired businesses - onboarding, systems and process alignment.Essential* Proven experience as a Company Accountant, Finance Manager or in a similar senior finance role. * Strong management accounting and financial reporting experience. * Background within an MSP, managed services, technology, telecoms or other recurring-revenue environment. * Solid understanding of recurring billing and service contract accounting. * Experience managing Direct Debit collections and cash flow forecasting. * Experience with ERP / accounting systems and process automation. * Strong credit control and debtor management experience. * Excellent Excel and financial analysis skills, with sharp attention to detail.Desirable* Experience with acquisitions and finance integrations. * A track record of improving finance automation and operational workflows. * Familiarity with PSA / ERP systems such as ECi e-automate, Autotask, Halo, Sage, Xero, QuickBooks, SAP or similar. * Knowledge of service margin reporting and contract profitability analysis. * Experience managing or mentoring junior finance staff. * Qualifications * ACCA / CIMA / ACA qualified, part-qualified, or qualified by experience. * AAT-qualified candidates with strong relevant experience are also encouraged to apply.Who You Are* Commercially aware and operationally focused. * Proactive and solutions-driven - happy to challenge existing processes and implement improvements. * Comfortable in a fast-paced, evolving business. * A strong communicator who works easily across both finance and operational teams. * Hands-on, and willing to get into the day-to-day detail where it matters.What's On Offer* Competitive salary, based on experience. * A key role in a growing and ambitious business, with genuine career progression. * A supportive, entrepreneurial environment where your work is visible and valued. * Pension scheme and holiday allowance.Working pattern: This is a full-time, on-site position, 5 days per week. The role is best suited to someone who values being close to the operational and leadership teams' day to day.

Job Title: IT Support Agent Location: Newcastle Upon Tyne Salary: £27,000 per annum Job Type: Full-Time | PermanentAre you passionate about technology and problem-solving? Do you enjoy helping people and want to kick-start or develop your career in software support? We're looking for a proactive and customer-focused IT Support Engineer to join our growing support team in Newcastle.<h3>About the Role:</h3>As an IT Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity for someone with a strong technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment.<h3>Key Responsibilities:</h3><ul><li>Respond to incoming support queries via phone, email, and ticketing system</li><li>Troubleshoot software issues and provide first-line resolution or escalate where appropriate</li><li>Log and track issues to ensure timely resolution and customer satisfaction</li><li>Assist with software installations, configuration, and basic training</li><li>Work closely with 2nd Line Support and Development teams to improve support processes</li></ul><h3>What We're Looking For:</h3><ul><li>Strong communication skills with a customer-first mindset</li><li>Basic understanding of software applications, operating systems, and networks</li><li>Ability to diagnose and troubleshoot technical issues methodically</li><li>Previous experience in a helpdesk or technical support environment (desirable, but not essential)</li><li>Enthusiasm to learn and develop within a technology-focused company</li></ul><h3>What We Offer:</h3><ul><li>Competitive salary of £27,000</li><li>Ongoing training and development opportunities</li><li>Supportive and collaborative team culture</li><li>Pension scheme and other benefits</li></ul> How to Apply: Click Apply Now or send your CV and a short cover letter outlining your interest to henry.gregory@nextech-group.co.ukJoin us and be part of a team that's passionate about delivering great software and even better service.

IT Support Agent - Newcastle

Role: Account Manager Industry: IT Solutions / Managed Services (MSP) Location: Southern England - Redhill hub, covering Sussex &amp; Cambridge offices (driving essential) Salary: Up to £45,000 + mileageAbout the OpportunityWe are a well-established IT solutions provider delivering managed services, cloud, cybersecurity, and infrastructure solutions to commercial clients across the UK. As part of our continued growth in the South, we're looking for a driven Account Manager to take ownership of a portfolio of existing accounts and unlock their growth potential.The RoleThis is a hands-on, growth-focused account management role. Rather than chasing cold new business, you'll be nurturing and developing a portfolio of smaller existing accounts - building relationships, spotting opportunities, and driving revenue through upselling and cross-selling across our solutions portfolio. You'll work closely with our Southern commercial team and report into a supportive leadership structure with clear quarterly priorities. You'll cover our Southern offices (Reigate, Sussex, and Cambridge), so you'll need to be comfortable on the road and visiting clients face to face.Key Responsibilities* Manage and grow a portfolio of existing smaller commercial accounts * Identify and close upsell and cross-sell opportunities within current clients * Build strong, lasting relationships with account stakeholders * Proactively develop accounts currently on base-level support or licensing toward greater value * Conduct regular account reviews to identify growth opportunities * Collaborate with technical and delivery teams to shape the right solutions for clients * Travel across Southern offices and client sites as neededAbout You* Proven account management experience within IT / technology services, ideally with MSP background * A genuine hunter mentality - hungry to grow accounts, not just maintain them * Demonstrable track record of opening up and growing accounts * Commercially astute with strong relationship-building and influencing skills * Self-starter who can hit the ground running with minimal ramp-up * Full, valid driving licence and able to travel across Southern offices (essential) * Committed and looking to settle into a role for the long termWhat's on Offer* Salary up to £45,000 * Mileage paid for business travel * A focused, well-led commercial team with clear quarterly priorities * The opportunity to take real ownership of a portfolio and shape its growth * A supportive, collaborative culture

Account Manager

Field &amp; Service Desk EngineerLondon / Hybrid / Up to £40,000 / Full-Time / PermanentThe Opportunity:We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field &amp; Service Desk Engineer to join their close-knit technical team.This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field. The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments.Responsibilities include:<ul><li>Travelling to client sites across London and surrounding areas to deliver onsite technical support</li><li>Supporting the internal service desk team remotely when not on client premises</li><li>Building and maintaining strong working relationships with client stakeholders</li><li>Troubleshooting and resolving complex issues across desktop, server, and cloud environments</li><li>Documenting incidents and resolutions</li><li>Escalating issues appropriately</li><li>Working collaboratively with colleagues</li><li>Acting as an ambassador for the business at all times, upholding the company's reputation for quality service</li></ul>You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically, we require:<ul><li>A minimum of 3 years' experience working within an MSP or IT Solution Provider environment, this is essential</li><li>At least 2 year of field engineering experience, visiting and supporting multiple customer sites</li><li>Strong 2nd line service desk background with the ability to manage competing priorities</li><li>Microsoft Azure, Active Directory, Windows Server, and Office 365</li><li>Microsoft Exchange / Outlook administration</li><li>VMware / Hyper-V</li><li>Data backup solutions -VEEAM or equivalent</li><li>Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration</li><li>Strong PC hardware</li><li>Software troubleshooting</li><li>Excellent communication skills</li><li>Professional, client-facing manner</li></ul>LocationThe role is primarily field-based across London and client sites, with time also spent working remotely and from the company's office base. Candidates must be within commutable distance of Central London.To find out more or apply in confidence, please apply to this role - this will land directly into the responsible consultant's inbox, from which we will contact you if relevant. Please note: the details of our client and their business are not to be disclosed to any third party without prior consent.Thank you for your interest!

Service Desk / Field Engineer

HEAD OF CUSTOMER SERVICE Permanent | Full-Time | On-Site | NottinghamSalary: £42,000 - £50,000 DOE Working pattern: Fully on-site, Monday - FridayThe OpportunityOur client is a high-growth, direct-to-consumer business operating in a competitive and fast-moving consumer goods sector. With a strong and loyal customer base built over many years, they pride themselves on delivering an exceptional end-to-end experience - and customer service sits right at the core of that promise.They are now looking for a Head of Customer Service to take ownership of the customer communication strategy and elevate the function to the next level. This is a senior leadership role with genuine influence across the business, offering the chance to build, shape and drive a team that makes a real difference to the customer experience.What You'll DoYou'll define and execute the company's customer communication strategy across every touchpoint, leading a capable team focused on clear, consistent and impactful customer engagement.Strategy &amp; Leadership<ul><li>Develop and own the end-to-end customer communication strategy, from point of purchase through to long-term retention.</li><li>Establish governance frameworks, tone of voice standards and best-practice guidelines.</li><li>Lead, coach and develop a high-performing team, setting clear expectations and driving accountability.</li></ul>Customer Experience &amp; Engagement<ul><li>Design and continuously improve multi-channel communication journeys.</li><li>Ensure customers are kept informed proactively and that every interaction feels personalised and on-brand.</li><li>Leverage customer data and insight to refine messaging and improve satisfaction metrics.</li></ul>Content &amp; Messaging<ul><li>Oversee the production of clear, consistent and customer-centric content across all channels and segments.</li><li>Manage sensitive or time-critical communications with professionalism and care.</li></ul>Systems, Data &amp; Performance<ul><li>Own the tools and processes used to log, track and resolve customer queries efficiently.</li><li>Define and report on KPIs across engagement, resolution and operational performance.</li><li>Identify patterns in customer contact to drive continuous improvement across the business.</li></ul>Cross-Functional Collaboration<ul><li>Work closely with teams across the business to ensure swift and effective resolution of customer issues.</li><li>Ensure all communications meet regulatory and compliance requirements.</li></ul>What We're Looking For<ul><li>A proven track record in senior customer service or customer communications leadership.</li><li>Experience building and executing multi-channel communication strategies at scale.</li><li>Strong analytical mindset - comfortable turning data into actionable improvements.</li><li>Excellent written communication skills with a keen eye for tone, clarity and brand consistency.</li><li>A natural, engaging people leader with the ability to motivate and develop a team.</li><li>At ease working at pace in an entrepreneurial, fast-moving environment.</li><li>Experience with CRM or customer service platforms would be a strong advantage.</li></ul>What's on Offer<ul><li>Salary of £42,000 - £50,000 depending on experience</li><li>Comprehensive health and wellbeing support</li><li>Access to an employee support and benefits programme</li><li>Regular product allowance</li><li>Enhanced family leave provisions</li><li>Subsidised fitness and wellness benefit</li><li>25 days' annual leave + bank holidays + one additional personal day per year</li></ul>

Head Of Customer Service

<h3 >PPC Manager</h3>Location: Nottingham (Hybrid Working) Full Time Salary: £35,000 - £45,000 DOEA growing e-commerce business is looking for an experienced PPC Manager to join its expanding marketing team. This is an exciting opportunity for someone who thrives in a fast-paced digital environment and has a strong background in paid media, customer acquisition, and campaign strategy.Working closely with senior leadership, you will take ownership of performance marketing activity across multiple digital channels, helping to drive growth, increase new customer acquisition, and improve overall campaign performance.<h2 >Key Responsibilities</h2><ul ><li >Manage and optimise PPC campaigns across key digital platforms</li><li >Develop and oversee campaign calendars and marketing activity plans</li><li >Monitor and improve acquisition KPIs including traffic, CPA, and conversion performance</li><li >Work collaboratively with internal teams and external partners to deliver marketing campaigns</li><li >Analyse campaign performance and identify opportunities for growth and optimisation</li><li >Support wider digital marketing activity across paid search, social, email, and media channels</li><li >Coordinate creative requirements and campaign assets with design and content teams</li><li >Stay up to date with industry trends, platform updates, and competitor activity</li></ul><h2 >Skills &amp; Experience</h2><ul ><li >Proven experience managing PPC campaigns within an e-commerce or digital environment</li><li >Strong understanding of paid search, performance marketing, and customer acquisition</li><li >Analytical mindset with confidence interpreting data and campaign metrics</li><li >Experience using Excel and marketing analytics tools</li><li >Excellent communication and stakeholder management skills</li><li >Highly organised with the ability to manage multiple projects simultaneously</li><li >Proactive approach with strong problem-solving abilities</li></ul><h2 >What's On Offer</h2><ul ><li >Hybrid working model</li><li >Competitive salary depending on experience</li><li >Healthcare and wellbeing support</li><li >Enhanced holiday allowance and additional staff perks</li><li >Career progression opportunities within a growing business</li><li >Supportive and collaborative team culture</li></ul>This role would suit someone ambitious, commercially minded, and passionate about driving measurable growth through digital marketing.

PPC Manager

<h1 >Content Creator</h1>Location: Nottingham Full Time Salary: £27,000 - £32,000 DOEAn exciting opportunity has arisen for a creative and ambitious Content Creator to join a fast-growing e-commerce and lifestyle business based in Nottingham.This role is ideal for someone with a strong understanding of digital content, social media trends, and short-form video production. Working closely with senior leadership and the wider marketing team, you will play a key role in creating engaging content that drives brand awareness, audience growth, and online engagement across multiple platforms.<h2 >Key Responsibilities</h2><ul ><li >Create, film, and edit engaging content for platforms including TikTok, Instagram, YouTube, Facebook, LinkedIn, and X</li><li >Develop platform-specific content strategies tailored to audience behaviour and trends</li><li >Maintain a consistent visual identity and tone of voice across all channels</li><li >Manage and organise a growing content library including video assets and creative files</li><li >Monitor content performance using analytics and provide recommendations to improve reach and engagement</li><li >Stay up to date with social media trends, platform updates, and emerging content styles</li><li >Collaborate with internal teams to support wider marketing and growth campaigns</li><li >Produce high-quality short-form video content designed to maximise engagement and shareability</li></ul><h2 >Skills &amp; Experience</h2><ul ><li >Previous experience in a content creation, social media, or digital marketing role</li><li >Strong filming and editing skills with experience creating polished video content</li><li >Excellent understanding of social media platforms, trends, and algorithms</li><li >Confident copywriting skills for captions, headlines, and social posts</li><li >Ability to interpret analytics and use data to improve performance</li><li >Highly organised with the ability to manage multiple projects and deadlines</li><li >Creative mindset with strong attention to detail</li><li >Experience working within a fast-paced online or e-commerce environment is desirable</li></ul><h2 >What's On Offer</h2><ul ><li >Competitive salary depending on experience</li><li >Healthcare and wellbeing support</li><li >Company perks and staff benefits</li><li >Free gym membership</li><li >Enhanced holiday allowance including birthday leave</li><li >Career progression opportunities within a growing business</li><li >Supportive and collaborative working environment</li></ul>We are looking for someone who is proactive, creative, and eager to contribute to a growing brand. If you have a passion for digital content and social media, we would love to hear from you.

Content Creator

Job Title: Marketing Manager Salary: £45,000 Location: Worcestershire (Hybrid, Min 3x Days on site)<h3>Overview</h3>An exciting opportunity has arisen for a commercially focused Marketing Manager to join a growing business at a key stage of its development. This position will play a central role in shaping and delivering marketing activity that drives brand visibility, lead generation, and revenue growth.Reporting to the Head of Marketing, you'll take ownership of multi-channel campaigns, work closely with cross-functional teams, and bring a modern, data-led approach to marketing-leveraging AI and automation tools to improve performance and efficiency.<h3>Key Responsibilities</h3><h4>Marketing Strategy &amp; Execution</h4><ul><li>Contribute to the development of the overall marketing roadmap</li><li>Own the delivery of integrated, multi-channel campaigns aligned to business goals</li><li>Manage timelines, budgets, and campaign performance from concept through to delivery</li></ul><h4>Demand Generation &amp; Campaigns</h4><ul><li>Drive lead generation through targeted marketing initiatives</li><li>Plan and deliver campaigns across digital and offline channels</li><li>Analyse campaign performance and continuously optimise activity</li></ul><h4>Product &amp; Proposition Marketing</h4><ul><li>Support go-to-market strategies for new products and services</li><li>Create compelling messaging and positioning for different audiences</li><li>Develop sales collateral and supporting materials</li></ul><h4>Content &amp; Brand</h4><ul><li>Maintain a consistent brand voice across all touchpoints</li><li>Oversee the creation of high-quality content (blogs, case studies, insights)</li><li>Use AI-driven tools to enhance content production and scalability</li></ul><h4>Digital &amp; Performance Marketing</h4><ul><li>Manage core digital channels including SEO, paid media, email, and social</li><li>Monitor website performance and user engagement metrics</li><li>Use insights and data to improve conversion rates and ROI</li></ul><h4>Events &amp; External Engagement</h4><ul><li>Lead the delivery of events such as webinars, exhibitions, and partner initiatives</li><li>Build relationships with external partners, suppliers, and media</li></ul><h4>Team &amp; Stakeholder Management</h4><ul><li>Provide guidance and oversight to junior team members</li><li>Collaborate closely with sales and other internal teams</li><li>Manage external agencies and contractors where required</li><li>Report on marketing effectiveness and key metrics to senior leadership</li></ul><h3>Experience Required</h3><ul><li>5+ years' experience in a marketing role, including time in a managerial or senior position</li><li>Strong grasp of digital marketing channels, tools, and best practices</li><li>Experience delivering successful multi-channel campaigns</li><li>Comfortable working with data to inform decisions and measure success</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Exposure to AI tools within a marketing context</li></ul><h3>Desirable Background</h3><ul><li>Experience in B2B environments, ideally within tech or a related sector</li><li>Familiarity with CRM systems and marketing automation platforms</li><li>Strong content marketing and storytelling experience</li><li>Any sector-specific experience (e.g. automotive) would be beneficial</li></ul><h3>Skills &amp; Attributes</h3><ul><li>Excellent communication skills, both written and verbal</li><li>Strong organisational and project management abilities</li><li>Commercial awareness and a results-driven mindset</li><li>Proactive, adaptable, and comfortable working in a growing business environment</li><li>Proficiency with Microsoft 365 and standard marketing platforms</li></ul>

Marketing Manager 

💼 Role: Service and Operations Manager 📍 Location: London 💰 Salary: £45,000 - £60,000 per annum 🕒 Setup: Full-time | 5 days on-siteAbout the RoleAn established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division.This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio of business clients.This is a hands-on leadership role for someone who combines strong operational discipline with commercial awareness and a data-driven mindset.You will play a key role in safeguarding company assets, improving service profitability and ensuring consistently high standards of client service.Key ResponsibilitiesService Operations Leadership* Lead and develop the service desk and field engineering teams. * Ensure all client service requests are prioritised and resolved within agreed SLAs. * Drive accountability, ownership and high performance across the service function. * Implement structured preventative maintenance programmes. * Monitor and continuously improve customer satisfaction levels.Stock &amp; Asset Management* Take ownership of stock and asset management across warehouse, engineers and client sites. * Conduct structured monthly stock takes and maintain accurate stock valuation. * Investigate and resolve discrepancies and implement controls to prevent stock loss. * Reduce obsolete and excess stock levels. * Stock is treated as a financial asset, so accuracy and accountability are essential.Procurement &amp; Cost Control* Oversee procurement of parts and consumables. * Ensure correct allocation of parts and consumables across service jobs. * Monitor supplier spend and identify anomalies. * Improve cost efficiency and purchasing discipline. * Maintain clear approval processes and procurement audit trails.Systems &amp; Performance Reporting* Maintain operational control of service management systems and ERP platforms. * Produce structured weekly and monthly operational reports. * Analyse service profitability by client, device type and engineer. * Identify inefficiencies and implement corrective actions. * Establish and track measurable KPIs across service operations. * This role requires proactive analysis and operational improvement, not simply report production.Warranty &amp; Profit Recovery* Manage consumables and parts warranty claims. * Improve recovery from manufacturers. * Monitor consumable yield performance. * Contribute to improved device-level profitability.Client &amp; Commercial Engagement* Conduct service reviews with key client stakeholders. * Build strong relationships with client contacts. * Identify opportunities for service improvement. * Support account retention and service development initiatives.Experience &amp; Skills Required* Proven experience leading a service desk or technical service environment. * Experience managing field engineering teams or technical support teams. * Strong stock control or inventory management experience. * Experience overseeing procurement and supplier relationships. * ERP or service management system experience (ECi or similar desirable). * Strong analytical capability with the ability to interpret operational and financial data. * Excellent communication skills and confidence working with both technical teams and clients. * Highly organised, structured and accountable. * Managed Print Services experience is essential.Personal Attributes* We are looking for someone who demonstrates: * Strong operational discipline * A governance and accountability mindset * Commercial awareness * Proactive problem solving * Confidence challenging inefficiencies * Analytical and results-focused thinkingThe Opportunity* This role offers the opportunity to take ownership of a critical operational function within a growing managed services organisation. * You will have the ability to influence service delivery processes, improve operational performance and contribute directly to business efficiency and profitability. * If you have experience leading Managed Print service operations and are looking for a role where you can make a measurable operational impact, we would welcome your application.

Service & Operations Manager

<div><h2>Role: Account Manager (MSP) Salary : £35,000 - Double OTE Location: Birmingham (Hybrid)</h2> We're a growing MSP looking for a driven Account Manager to join our team. You'll own a portfolio of existing clients while actively hunting for new business - selling the full range of our managed services, from infrastructure and cloud solutions to cyber security and support. </div><div><h2>What you'll be doing</h2><ul><li>Managing and growing a portfolio of existing MSP accounts</li><li>Proactively hunting and winning new business</li><li>Selling the full MSP stack - cloud, infrastructure, cyber security, and managed support</li><li>Building long-term client relationships and identifying upsell opportunities</li><li>Collaborating with technical teams to deliver tailored solutions</li></ul></div><div><h2> What we're looking for</h2><ul><li>Proven B2B sales experience, ideally within an MSP or IT services environment</li><li>Confidence selling technology solutions to SME and enterprise clients</li><li>A hunter mentality with strong account management skills</li><li>Excellent communication and stakeholder management skills</li><li>Self-motivated, target-driven, and commercially minded</li></ul></div><div> Ready to take ownership of your earnings? We'd love to hear from you. Apply now!</div>

MSP Account Manager

Role: IT Support Engineer Location: Bromsgrove (Hybrid Working) Salary: £30,000 + Paid Certifications Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment?This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career. The RoleYou'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as:<ul><li>Windows 10/11 &amp; Windows Server</li><li>Microsoft 365 (Teams, Exchange, SharePoint)</li><li>Networking (DNS, DHCP, firewalls, switches, VPNs)</li><li>VMware &amp; Virtualisation</li><li>Azure cloud services</li><li>Hardware troubleshooting &amp; device configuration</li><li>General IT support, ticket management, and customer communication</li></ul>This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing<ul><li>Resolving user issues across desktops, servers, cloud and network environments</li><li>Supporting the second and third line engineers in technical issues and projects when required</li><li>Monitoring systems, escalating complex issues, and helping improve processes</li><li>Collaborating with senior engineers to expand your technical knowledge</li><li>Providing excellent customer service with a proactive mindset</li></ul> What We're Looking For<ul><li>1-2 years' experience in an IT support or helpdesk role</li><li>A solid understanding of Microsoft technologies and basic networking</li><li>A passion for learning and improving your technical skills</li><li>Strong communication skills and a customer-focused approach</li><li>Someone who enjoys problem solving and working as part of a team</li></ul> What's in It for You<ul><li>£27,000 salary</li><li>Hybrid working</li><li>Paid professional certifications (Microsoft, Networking, Security etc.)</li><li>Great culture, supportive management, and ongoing career development</li><li>Exposure to modern technologies across cloud, virtualisation, networking and more</li><li>Opportunity to progress into 2nd line, cloud, networking or project roles</li></ul> If you think this role could be the ideal next step in your career we want to hear from you! Apply now with an up-to-date CV to be considered.

IT Support Engineer

Paid Media Manager Manchester | Hybrid £35,000-£45,000Currently partnering with a well-established digital agency in Manchester that's looking to add a Paid Media Manager to its growing performance team.This is a great opportunity for someone who enjoys both the strategic and hands-on side of paid media and wants to work across a varied client portfolio.The position will involve: * managing multi-channel paid media campaigns * leading strategy across PPC and Paid Social * overseeing campaign performance and budgets * mentoring junior team members * building strong client relationshipsThe agency works with a mix of ecommerce and consumer brands and has seen strong growth over the last 12 months.They're looking for someone commercially minded who can confidently contribute ideas, improve campaign performance, and work closely with clients on growth strategy.Hybrid working, strong benefits package, and clear progression opportunities included.Open to conversations with candidates currently exploring the market across Manchester and the wider North West.

Paid Media Manager

Paid Media Executive Manchester | Hybrid £28,000 - £35,000I'm currently working with a growing performance marketing agency in Manchester that's looking to hire a Paid Media Executive as they continue to expand their client portfolio.This would suit someone with around 1-2 years' experience in a digital agency or ecommerce environment who's looking to take the next step in their career.The role will involve: * managing paid search and paid social campaigns * supporting strategy across ecommerce accounts * campaign optimisation and reporting * working closely with senior performance specialists * contributing to client growth plansExperience across Google Ads and Meta is essential, and any exposure to TikTok, GA4 or ecommerce brands would be a huge bonus.The agency itself has a really strong culture, excellent progression opportunities, and a client base focused heavily around growth brands and ecommerce.Hybrid working available.If you're open to hearing more or know someone suitable, feel free to message me directly.

Paid Media Executive 

Role: Solution Architect Industry: IT Managed Services Sector: Education Salary: up to £80,000 depending on experience e Location: South of England / LondonI'm working with a well-established, fast-growing MSP that specialises in delivering IT services into the education sector - some of the UK's most recognised independent schools, colleges and academies.They're expanding their technical leadership team and looking for a Solution Architect to own the design of complex IT projects across their client base.If you love the design side of the job - the part where you take a messy brief, walk a site, talk to the people who'll actually use it, and turn it into a design that's elegant on paper and bulletproof in delivery - this is the one. What you'll be doing* Owning the technical design of complex infrastructure, cloud, network and security projects. * Producing High-Level Designs (HLDs) and Low-Level Designs (LLDs) that engineering teams can build to with confidence. * Partnering with Account Managers and Project Managers on scoping, proposals, and statements of work. * Acting as the technical authority in client meetings - building trust with IT Directors, Bursars and Heads. * Providing design governance and mentoring Project Engineers as they grow. * Building out reusable reference architectures and education-sector design standards.What we're looking for* A proven Solution Architect, Principal Engineer or senior Project Engineer with real HLD/LLD experience. * MSP background strongly preferred - you understand the rhythm of project-led delivery across multiple clients. * Deep Microsoft stack: M365, Azure, Entra ID, Intune, Windows Server, AD, Exchange. * Strong virtualisation (Hyper-V / VMware) and networking (VLANs, firewalls, wireless). * Solid grounding in cyber security, backup, and BC/DR design. * Excellent technical writing - your documents are the deliverable. * Education-sector experience is a real plus, but strong MSP architects from complex multi-site SME environments will absolutely be considered.Why this one * Part of a larger group - 200+ technologists across multiple UK and Ireland offices. * Microsoft Solutions Partner with strong vendor relationships. * 15+ years specialising in education - working with the country's most respected schools. * Growing fast, investing heavily, and genuinely people-first. * Hybrid working, real progression, and a culture where good work gets recognised. Interested?Drop me a DM or send your CV across for a confidential chat - happy to share more detail on the business once we're talking.

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