IT Field Engineer - Manchester
Manchester, Greater Manchester
£30000 - £35000 per annum + Training - Hands on - Exposure
Full Time
IT Field Engineer - £35,000 - Manchester
The Role
We're looking for an experienced IT Field Engineer to join a busy MSP team, delivering hands-on technical support across a diverse UK client base. You'll split your time between on-site visits, project delivery, and remote service desk support - making every day varied and fast-paced.
What You'll Be Doing
- Provide on-site IT support across the UK - installation, configuration, and troubleshooting
- Contribute to project work including migrations, deployments, infrastructure upgrades, and office moves
- Support the service desk with escalated tickets and remote troubleshooting when not in the field
- Administer Active Directory, Group Policy, Microsoft 365, and Exchange environments
- Support networking technologies including TCP/IP, VLANs, firewalls, and wireless
- Manage firewall solutions (FortiGate, Cisco, SonicWall, WatchGuard)
- Maintain backup solutions such as Azure Backup and Veeam
- Support virtualised environments: Hyper-V, VMware, Azure Virtual Desktop, and RDS
- Keep documentation accurate and tickets up to date
What We're Looking For
- 3+ years' experience in a similar IT support role
- MSP or customer-facing environment experience
- Strong knowledge of Microsoft technologies: 365, Azure, Windows, AD, Server OS
- Solid networking fundamentals and firewall experience
- Familiarity with virtualisation (VMware / Hyper-V) and backup solutions (Veeam)
- Cyber security awareness: firewalls, web filters, advanced protection
- Clean UK driving licence and willingness to travel
- Excellent communication skills and a customer-first mindset
Nice to Have
- Microsoft Certified (Azure or M365)
- VMware VCP, Citrix, or Veeam certification
- Experience supporting Apple Mac environments
A proactive attitude, ability to work independently, and a genuine passion for technology are just as important as your technical skills. If you thrive in a varied role and enjoy building strong client relationships, we'd love to hear from you.