HEAD OF CUSTOMER SERVICE Permanent | Full-Time | On-Site | NottinghamSalary: £42,000 - £50,000 DOE Working pattern: Fully on-site, Monday - FridayThe OpportunityOur client is a high-growth, direct-to-consumer business operating in a competitive and fast-moving consumer goods sector. With a strong and loyal customer base built over many years, they pride themselves on delivering an exceptional end-to-end experience - and customer service sits right at the core of that promise.They are now looking for a Head of Customer Service to take ownership of the customer communication strategy and elevate the function to the next level. This is a senior leadership role with genuine influence across the business, offering the chance to build, shape and drive a team that makes a real difference to the customer experience.What You'll DoYou'll define and execute the company's customer communication strategy across every touchpoint, leading a capable team focused on clear, consistent and impactful customer engagement.Strategy &amp; Leadership<ul><li>Develop and own the end-to-end customer communication strategy, from point of purchase through to long-term retention.</li><li>Establish governance frameworks, tone of voice standards and best-practice guidelines.</li><li>Lead, coach and develop a high-performing team, setting clear expectations and driving accountability.</li></ul>Customer Experience &amp; Engagement<ul><li>Design and continuously improve multi-channel communication journeys.</li><li>Ensure customers are kept informed proactively and that every interaction feels personalised and on-brand.</li><li>Leverage customer data and insight to refine messaging and improve satisfaction metrics.</li></ul>Content &amp; Messaging<ul><li>Oversee the production of clear, consistent and customer-centric content across all channels and segments.</li><li>Manage sensitive or time-critical communications with professionalism and care.</li></ul>Systems, Data &amp; Performance<ul><li>Own the tools and processes used to log, track and resolve customer queries efficiently.</li><li>Define and report on KPIs across engagement, resolution and operational performance.</li><li>Identify patterns in customer contact to drive continuous improvement across the business.</li></ul>Cross-Functional Collaboration<ul><li>Work closely with teams across the business to ensure swift and effective resolution of customer issues.</li><li>Ensure all communications meet regulatory and compliance requirements.</li></ul>What We're Looking For<ul><li>A proven track record in senior customer service or customer communications leadership.</li><li>Experience building and executing multi-channel communication strategies at scale.</li><li>Strong analytical mindset - comfortable turning data into actionable improvements.</li><li>Excellent written communication skills with a keen eye for tone, clarity and brand consistency.</li><li>A natural, engaging people leader with the ability to motivate and develop a team.</li><li>At ease working at pace in an entrepreneurial, fast-moving environment.</li><li>Experience with CRM or customer service platforms would be a strong advantage.</li></ul>What's on Offer<ul><li>Salary of £42,000 - £50,000 depending on experience</li><li>Comprehensive health and wellbeing support</li><li>Access to an employee support and benefits programme</li><li>Regular product allowance</li><li>Enhanced family leave provisions</li><li>Subsidised fitness and wellness benefit</li><li>25 days' annual leave + bank holidays + one additional personal day per year</li></ul>

Head Of Customer Service

<h3 >PPC Manager</h3>Location: Nottingham (Hybrid Working) Full Time Salary: £35,000 - £45,000 DOEA growing e-commerce business is looking for an experienced PPC Manager to join its expanding marketing team. This is an exciting opportunity for someone who thrives in a fast-paced digital environment and has a strong background in paid media, customer acquisition, and campaign strategy.Working closely with senior leadership, you will take ownership of performance marketing activity across multiple digital channels, helping to drive growth, increase new customer acquisition, and improve overall campaign performance.<h2 >Key Responsibilities</h2><ul ><li >Manage and optimise PPC campaigns across key digital platforms</li><li >Develop and oversee campaign calendars and marketing activity plans</li><li >Monitor and improve acquisition KPIs including traffic, CPA, and conversion performance</li><li >Work collaboratively with internal teams and external partners to deliver marketing campaigns</li><li >Analyse campaign performance and identify opportunities for growth and optimisation</li><li >Support wider digital marketing activity across paid search, social, email, and media channels</li><li >Coordinate creative requirements and campaign assets with design and content teams</li><li >Stay up to date with industry trends, platform updates, and competitor activity</li></ul><h2 >Skills &amp; Experience</h2><ul ><li >Proven experience managing PPC campaigns within an e-commerce or digital environment</li><li >Strong understanding of paid search, performance marketing, and customer acquisition</li><li >Analytical mindset with confidence interpreting data and campaign metrics</li><li >Experience using Excel and marketing analytics tools</li><li >Excellent communication and stakeholder management skills</li><li >Highly organised with the ability to manage multiple projects simultaneously</li><li >Proactive approach with strong problem-solving abilities</li></ul><h2 >What's On Offer</h2><ul ><li >Hybrid working model</li><li >Competitive salary depending on experience</li><li >Healthcare and wellbeing support</li><li >Enhanced holiday allowance and additional staff perks</li><li >Career progression opportunities within a growing business</li><li >Supportive and collaborative team culture</li></ul>This role would suit someone ambitious, commercially minded, and passionate about driving measurable growth through digital marketing.

PPC Manager

<h1 >Content Creator</h1>Location: Nottingham Full Time Salary: £27,000 - £32,000 DOEAn exciting opportunity has arisen for a creative and ambitious Content Creator to join a fast-growing e-commerce and lifestyle business based in Nottingham.This role is ideal for someone with a strong understanding of digital content, social media trends, and short-form video production. Working closely with senior leadership and the wider marketing team, you will play a key role in creating engaging content that drives brand awareness, audience growth, and online engagement across multiple platforms.<h2 >Key Responsibilities</h2><ul ><li >Create, film, and edit engaging content for platforms including TikTok, Instagram, YouTube, Facebook, LinkedIn, and X</li><li >Develop platform-specific content strategies tailored to audience behaviour and trends</li><li >Maintain a consistent visual identity and tone of voice across all channels</li><li >Manage and organise a growing content library including video assets and creative files</li><li >Monitor content performance using analytics and provide recommendations to improve reach and engagement</li><li >Stay up to date with social media trends, platform updates, and emerging content styles</li><li >Collaborate with internal teams to support wider marketing and growth campaigns</li><li >Produce high-quality short-form video content designed to maximise engagement and shareability</li></ul><h2 >Skills &amp; Experience</h2><ul ><li >Previous experience in a content creation, social media, or digital marketing role</li><li >Strong filming and editing skills with experience creating polished video content</li><li >Excellent understanding of social media platforms, trends, and algorithms</li><li >Confident copywriting skills for captions, headlines, and social posts</li><li >Ability to interpret analytics and use data to improve performance</li><li >Highly organised with the ability to manage multiple projects and deadlines</li><li >Creative mindset with strong attention to detail</li><li >Experience working within a fast-paced online or e-commerce environment is desirable</li></ul><h2 >What's On Offer</h2><ul ><li >Competitive salary depending on experience</li><li >Healthcare and wellbeing support</li><li >Company perks and staff benefits</li><li >Free gym membership</li><li >Enhanced holiday allowance including birthday leave</li><li >Career progression opportunities within a growing business</li><li >Supportive and collaborative working environment</li></ul>We are looking for someone who is proactive, creative, and eager to contribute to a growing brand. If you have a passion for digital content and social media, we would love to hear from you.

Content Creator

Job Title: Marketing Manager Salary: £45,000 Location: Worcestershire<h3>Overview</h3>An exciting opportunity has arisen for a commercially focused Marketing Manager to join a growing business at a key stage of its development. This position will play a central role in shaping and delivering marketing activity that drives brand visibility, lead generation, and revenue growth.Reporting to the Head of Marketing, you'll take ownership of multi-channel campaigns, work closely with cross-functional teams, and bring a modern, data-led approach to marketing-leveraging AI and automation tools to improve performance and efficiency.<h3>Key Responsibilities</h3><h4>Marketing Strategy &amp; Execution</h4><ul><li>Contribute to the development of the overall marketing roadmap</li><li>Own the delivery of integrated, multi-channel campaigns aligned to business goals</li><li>Manage timelines, budgets, and campaign performance from concept through to delivery</li></ul><h4>Demand Generation &amp; Campaigns</h4><ul><li>Drive lead generation through targeted marketing initiatives</li><li>Plan and deliver campaigns across digital and offline channels</li><li>Analyse campaign performance and continuously optimise activity</li></ul><h4>Product &amp; Proposition Marketing</h4><ul><li>Support go-to-market strategies for new products and services</li><li>Create compelling messaging and positioning for different audiences</li><li>Develop sales collateral and supporting materials</li></ul><h4>Content &amp; Brand</h4><ul><li>Maintain a consistent brand voice across all touchpoints</li><li>Oversee the creation of high-quality content (blogs, case studies, insights)</li><li>Use AI-driven tools to enhance content production and scalability</li></ul><h4>Digital &amp; Performance Marketing</h4><ul><li>Manage core digital channels including SEO, paid media, email, and social</li><li>Monitor website performance and user engagement metrics</li><li>Use insights and data to improve conversion rates and ROI</li></ul><h4>Events &amp; External Engagement</h4><ul><li>Lead the delivery of events such as webinars, exhibitions, and partner initiatives</li><li>Build relationships with external partners, suppliers, and media</li></ul><h4>Team &amp; Stakeholder Management</h4><ul><li>Provide guidance and oversight to junior team members</li><li>Collaborate closely with sales and other internal teams</li><li>Manage external agencies and contractors where required</li><li>Report on marketing effectiveness and key metrics to senior leadership</li></ul><h3>Experience Required</h3><ul><li>5+ years' experience in a marketing role, including time in a managerial or senior position</li><li>Strong grasp of digital marketing channels, tools, and best practices</li><li>Experience delivering successful multi-channel campaigns</li><li>Comfortable working with data to inform decisions and measure success</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Exposure to AI tools within a marketing context</li></ul><h3>Desirable Background</h3><ul><li>Experience in B2B environments, ideally within tech or a related sector</li><li>Familiarity with CRM systems and marketing automation platforms</li><li>Strong content marketing and storytelling experience</li><li>Any sector-specific experience (e.g. automotive) would be beneficial</li></ul><h3>Skills &amp; Attributes</h3><ul><li>Excellent communication skills, both written and verbal</li><li>Strong organisational and project management abilities</li><li>Commercial awareness and a results-driven mindset</li><li>Proactive, adaptable, and comfortable working in a growing business environment</li><li>Proficiency with Microsoft 365 and standard marketing platforms</li><li></li></ul>

Marketing Manager 

💼 Role: Service and Operations Manager 📍 Location: London 💰 Salary: £45,000 - £60,000 per annum 🕒 Setup: Full-time | 5 days on-siteAbout the RoleAn established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division.This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio of business clients.This is a hands-on leadership role for someone who combines strong operational discipline with commercial awareness and a data-driven mindset.You will play a key role in safeguarding company assets, improving service profitability and ensuring consistently high standards of client service.Key ResponsibilitiesService Operations Leadership* Lead and develop the service desk and field engineering teams. * Ensure all client service requests are prioritised and resolved within agreed SLAs. * Drive accountability, ownership and high performance across the service function. * Implement structured preventative maintenance programmes. * Monitor and continuously improve customer satisfaction levels.Stock &amp; Asset Management* Take ownership of stock and asset management across warehouse, engineers and client sites. * Conduct structured monthly stock takes and maintain accurate stock valuation. * Investigate and resolve discrepancies and implement controls to prevent stock loss. * Reduce obsolete and excess stock levels. * Stock is treated as a financial asset, so accuracy and accountability are essential.Procurement &amp; Cost Control* Oversee procurement of parts and consumables. * Ensure correct allocation of parts and consumables across service jobs. * Monitor supplier spend and identify anomalies. * Improve cost efficiency and purchasing discipline. * Maintain clear approval processes and procurement audit trails.Systems &amp; Performance Reporting* Maintain operational control of service management systems and ERP platforms. * Produce structured weekly and monthly operational reports. * Analyse service profitability by client, device type and engineer. * Identify inefficiencies and implement corrective actions. * Establish and track measurable KPIs across service operations. * This role requires proactive analysis and operational improvement, not simply report production.Warranty &amp; Profit Recovery* Manage consumables and parts warranty claims. * Improve recovery from manufacturers. * Monitor consumable yield performance. * Contribute to improved device-level profitability.Client &amp; Commercial Engagement* Conduct service reviews with key client stakeholders. * Build strong relationships with client contacts. * Identify opportunities for service improvement. * Support account retention and service development initiatives.Experience &amp; Skills Required* Proven experience leading a service desk or technical service environment. * Experience managing field engineering teams or technical support teams. * Strong stock control or inventory management experience. * Experience overseeing procurement and supplier relationships. * ERP or service management system experience (ECi or similar desirable). * Strong analytical capability with the ability to interpret operational and financial data. * Excellent communication skills and confidence working with both technical teams and clients. * Highly organised, structured and accountable. * Managed Print Services experience is essential.Personal Attributes* We are looking for someone who demonstrates: * Strong operational discipline * A governance and accountability mindset * Commercial awareness * Proactive problem solving * Confidence challenging inefficiencies * Analytical and results-focused thinkingThe Opportunity* This role offers the opportunity to take ownership of a critical operational function within a growing managed services organisation. * You will have the ability to influence service delivery processes, improve operational performance and contribute directly to business efficiency and profitability. * If you have experience leading Managed Print service operations and are looking for a role where you can make a measurable operational impact, we would welcome your application.

Service & Operations Manager

<div><h2>Role: Account Manager (MSP) Salary : £35,000 - Double OTE Location: Birmingham (Hybrid)</h2> We're a growing MSP looking for a driven Account Manager to join our team. You'll own a portfolio of existing clients while actively hunting for new business - selling the full range of our managed services, from infrastructure and cloud solutions to cyber security and support. </div><div><h2>What you'll be doing</h2><ul><li>Managing and growing a portfolio of existing MSP accounts</li><li>Proactively hunting and winning new business</li><li>Selling the full MSP stack - cloud, infrastructure, cyber security, and managed support</li><li>Building long-term client relationships and identifying upsell opportunities</li><li>Collaborating with technical teams to deliver tailored solutions</li></ul></div><div><h2> What we're looking for</h2><ul><li>Proven B2B sales experience, ideally within an MSP or IT services environment</li><li>Confidence selling technology solutions to SME and enterprise clients</li><li>A hunter mentality with strong account management skills</li><li>Excellent communication and stakeholder management skills</li><li>Self-motivated, target-driven, and commercially minded</li></ul></div><div> Ready to take ownership of your earnings? We'd love to hear from you. Apply now!</div>

MSP Account Manager

Role: IT Support Engineer Location: Bromsgrove (Hybrid Working) Salary: £30,000 + Paid Certifications Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment?This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career. The RoleYou'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as:<ul><li>Windows 10/11 &amp; Windows Server</li><li>Microsoft 365 (Teams, Exchange, SharePoint)</li><li>Networking (DNS, DHCP, firewalls, switches, VPNs)</li><li>VMware &amp; Virtualisation</li><li>Azure cloud services</li><li>Hardware troubleshooting &amp; device configuration</li><li>General IT support, ticket management, and customer communication</li></ul>This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing<ul><li>Resolving user issues across desktops, servers, cloud and network environments</li><li>Supporting the second and third line engineers in technical issues and projects when required</li><li>Monitoring systems, escalating complex issues, and helping improve processes</li><li>Collaborating with senior engineers to expand your technical knowledge</li><li>Providing excellent customer service with a proactive mindset</li></ul> What We're Looking For<ul><li>1-2 years' experience in an IT support or helpdesk role</li><li>A solid understanding of Microsoft technologies and basic networking</li><li>A passion for learning and improving your technical skills</li><li>Strong communication skills and a customer-focused approach</li><li>Someone who enjoys problem solving and working as part of a team</li></ul> What's in It for You<ul><li>£27,000 salary</li><li>Hybrid working</li><li>Paid professional certifications (Microsoft, Networking, Security etc.)</li><li>Great culture, supportive management, and ongoing career development</li><li>Exposure to modern technologies across cloud, virtualisation, networking and more</li><li>Opportunity to progress into 2nd line, cloud, networking or project roles</li></ul> If you think this role could be the ideal next step in your career we want to hear from you! Apply now with an up-to-date CV to be considered.

IT Support Engineer

Paid Media Manager Manchester | Hybrid £35,000-£45,000Currently partnering with a well-established digital agency in Manchester that's looking to add a Paid Media Manager to its growing performance team.This is a great opportunity for someone who enjoys both the strategic and hands-on side of paid media and wants to work across a varied client portfolio.The position will involve: * managing multi-channel paid media campaigns * leading strategy across PPC and Paid Social * overseeing campaign performance and budgets * mentoring junior team members * building strong client relationshipsThe agency works with a mix of ecommerce and consumer brands and has seen strong growth over the last 12 months.They're looking for someone commercially minded who can confidently contribute ideas, improve campaign performance, and work closely with clients on growth strategy.Hybrid working, strong benefits package, and clear progression opportunities included.Open to conversations with candidates currently exploring the market across Manchester and the wider North West.

Paid Media Manager

Paid Media Executive Manchester | Hybrid £28,000 - £35,000I'm currently working with a growing performance marketing agency in Manchester that's looking to hire a Paid Media Executive as they continue to expand their client portfolio.This would suit someone with around 1-2 years' experience in a digital agency or ecommerce environment who's looking to take the next step in their career.The role will involve: * managing paid search and paid social campaigns * supporting strategy across ecommerce accounts * campaign optimisation and reporting * working closely with senior performance specialists * contributing to client growth plansExperience across Google Ads and Meta is essential, and any exposure to TikTok, GA4 or ecommerce brands would be a huge bonus.The agency itself has a really strong culture, excellent progression opportunities, and a client base focused heavily around growth brands and ecommerce.Hybrid working available.If you're open to hearing more or know someone suitable, feel free to message me directly.

Paid Media Executive 

Role: Solution Architect Industry: IT Managed Services Sector: Education Salary: up to £80,000 depending on experience e Location: South of England / LondonI'm working with a well-established, fast-growing MSP that specialises in delivering IT services into the education sector - some of the UK's most recognised independent schools, colleges and academies.They're expanding their technical leadership team and looking for a Solution Architect to own the design of complex IT projects across their client base.If you love the design side of the job - the part where you take a messy brief, walk a site, talk to the people who'll actually use it, and turn it into a design that's elegant on paper and bulletproof in delivery - this is the one. What you'll be doing* Owning the technical design of complex infrastructure, cloud, network and security projects. * Producing High-Level Designs (HLDs) and Low-Level Designs (LLDs) that engineering teams can build to with confidence. * Partnering with Account Managers and Project Managers on scoping, proposals, and statements of work. * Acting as the technical authority in client meetings - building trust with IT Directors, Bursars and Heads. * Providing design governance and mentoring Project Engineers as they grow. * Building out reusable reference architectures and education-sector design standards.What we're looking for* A proven Solution Architect, Principal Engineer or senior Project Engineer with real HLD/LLD experience. * MSP background strongly preferred - you understand the rhythm of project-led delivery across multiple clients. * Deep Microsoft stack: M365, Azure, Entra ID, Intune, Windows Server, AD, Exchange. * Strong virtualisation (Hyper-V / VMware) and networking (VLANs, firewalls, wireless). * Solid grounding in cyber security, backup, and BC/DR design. * Excellent technical writing - your documents are the deliverable. * Education-sector experience is a real plus, but strong MSP architects from complex multi-site SME environments will absolutely be considered.Why this one * Part of a larger group - 200+ technologists across multiple UK and Ireland offices. * Microsoft Solutions Partner with strong vendor relationships. * 15+ years specialising in education - working with the country's most respected schools. * Growing fast, investing heavily, and genuinely people-first. * Hybrid working, real progression, and a culture where good work gets recognised. Interested?Drop me a DM or send your CV across for a confidential chat - happy to share more detail on the business once we're talking.

Solution Architect

IT Support EngineerLocation: Aylesbury, Buckinghamshire Salary: Up to £34,000 Set-up: Hybrid Working, Occasional Client Site Visits RequiredThe OpportunityWe're working with a growing and customer-focused IT provider looking to add an enthusiastic IT Support Engineer to their technical team based in Aylesbury. This is a fantastic opportunity for someone with strong 1st/2nd Line experience who enjoys a varied role combining remote support, onsite client interaction, and project exposure.You'll be joining a collaborative environment where customer service and technical delivery are equally valued, supporting a broad client base across Microsoft environments and modern cloud technologies.Responsibilities<ul><li>Providing 1st and 2nd Line technical support to a range of users and clients</li><li>Troubleshooting hardware, software, and network-related issues</li><li>Supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint</li><li>Managing users through Active Directory and Azure/Entra ID</li><li>Assisting with laptop/desktop builds, installations, and deployments</li><li>Escalating complex issues where required while maintaining ownership throughout</li><li>Supporting basic networking issues including switches, routers, and Wi-Fi connectivity</li><li>Participating in occasional client site visits for support and project work</li><li>Maintaining accurate ticket updates and documentation within the service desk system</li><li>Delivering excellent customer service and communication at all levels</li></ul>Skills &amp; Experience Required<ul><li>Previous experience within a 1st/2nd Line Support or IT Support Engineer position</li><li>Strong troubleshooting skills across Windows environments</li></ul>Experience supporting:<ul><li>Microsoft 365</li><li>Active Directory</li><li>Azure/Entra ID</li><li>Windows 10/11</li><li>Basic networking</li><li>Experience working within an MSP or fast-paced support environment is highly desirable</li><li>Strong communication and customer-facing skills</li><li>Full UK driving licence preferred due to occasional site visits</li></ul>What's on Offer<ul><li>Salary up to £34,000</li><li>Hybrid working arrangement</li><li>Exposure to a wide variety of technologies and environments</li><li>Supportive and collaborative team culture</li><li>Ongoing training and development opportunities</li><li>Opportunity to gain project exposure alongside support responsibilities</li></ul>If you're looking for a role where no two days are the same and you can continue developing your technical skillset within a growing IT environment, we'd love to hear from you.

IT Support Engineer 

Marketing Manager Telford | Hybrid | Full-time | Up to £50,000About our clientOur client is a growing cybersecurity business based in Telford, helping organisations protect their digital infrastructure. With an expanding client base and ambitious growth plans, they are looking to bring on an experienced Marketing Manager to lead their B2B marketing function.The roleThis is a fantastic opportunity for a seasoned marketer to join a dynamic and forward-thinking team. You'll lead on delivering B2B marketing strategy across multiple channels, supporting the wider business in achieving its commercial goals within an exciting and fast-evolving industry.What you'll be doing<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Develop and execute a B2B marketing strategy aligned to business objectives</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Plan and manage multi-channel campaigns across digital, email, and print</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Create and oversee compelling content for the website, social media, and newsletters</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Work closely with the sales team to drive lead generation and pipeline growth</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Manage and grow the company's social media presence</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Monitor and report on campaign performance using analytics tools</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Coordinate materials and logistics for events and exhibitions</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with PR activity and media relations</li></ul>What you'll need<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Proven experience in a B2B marketing role, ideally at manager level</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong strategic thinking with the ability to execute at a hands-on level</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent copywriting skills with a keen eye for brand consistency</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Experience with email marketing platforms and CRM tools</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Comfortable using data to inform decisions and report on results</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong stakeholder management and communication skills</li></ul>What's on offer<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Salary up to £50,000 depending on experience</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Hybrid working based out of Telford</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Supportive team environment with real room to grow</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Genorous annual leave + bank holidays</li></ul>

B2B Marketing Manager 

Marketing Executive Stafford | Hybrid | Full-time | Up to £32,000About our clientOur client is a well-established logistics company based in Stafford, experiencing an exciting period of growth and looking to strengthen their marketing team with the addition of a talented Marketing Executive.The roleThis is a fantastic opportunity for an experienced marketer to join a friendly and ambitious team. You'll play a key role in delivering marketing activity across multiple channels, supporting the wider business in achieving its commercial goals within a fast-paced industry.What you'll be doing<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Plan and execute multi-channel marketing campaigns across digital, email, and print</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Create engaging content for the website, social media, and newsletters</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support lead generation activities in partnership with the sales team</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Manage and grow the company's social media presence</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Monitor and report on campaign performance using analytics tools</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Coordinate materials and logistics for events and exhibitions</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with PR activity and media relations</li></ul>What you'll need<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">2-3 years of marketing experience</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong copywriting skills with a keen eye for brand consistency</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Hands-on experience with email marketing platforms and CRM tools</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Comfortable using data to inform decisions and report on results</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Organised, self-motivated, and able to manage multiple projects at once</li></ul>What's on offer<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Salary up to £32,000 depending on experience</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Hybrid working based out of Stafford</li><li class="font-claude-response-body whitespace-normal break-words pl-2">25 days annual leave plus bank holidays</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Supportive team environment with real room to grow</li></ul>

Marketing Executive 

Creative &amp; Digital Marketing Lead | Up to £30,000 | Coventry | Full TimeOur client is an established business based in Coventry looking for a creative, driven individual to take ownership of their digital presence. If you live and breathe social media, love creating content that stops the scroll and want real ownership of a growing digital function, this could be the one.The RoleYou'll be the go-to person for everything digital - social, email and web. Day to day that means creating engaging content across multiple platforms, managing the social calendar, building and sending email campaigns, keeping the website fresh and reporting on what's working. You'll have real creative freedom and the chance to make your mark on a brand with plenty of potential.What They're Looking For<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">2+ years in a digital marketing or content creation role is ideal</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong copywriting ability and a natural feel for brand voice</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Confident creating visuals and video content as well as written copy</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Good working knowledge of the major social platforms and scheduling tools</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Some experience with email marketing, CMS and basic web analytics</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Happy working independently and getting stuck in wherever needed</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Passionate about digital trends and always thinking about what's next</li></ul>What's On Offer<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Up to £30,000</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Generous holiday allowance</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Company pension</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Range of additional benefits</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Real opportunity to grow with the business</li></ul>This opportunity is being handled exclusively through Nextech Group. To find out more, contact Rosalie Byrne at rosalie.byrne@nextech-group.co.uk

Creative & Digital Marketing Specialist

Mid-Weight Designer - Wolverhampton | £32,000 - £36,000 | Office-basedOur client is a creative team with high standards and a genuine care for craft. They're looking for a mid-weight designer who's found their feet and is ready to take on more, someone who brings strong ideas, sweats the details, and loves working with people who do the same.The roleThis is an office-based position in Wolverhampton, working closely with the wider creative and client teams day-to-day. You'll take ownership of projects from brief through to delivery, collaborating across disciplines and presenting your thinking clearly along the way. Whether it's brand identity, digital design, campaign visuals, or print - you'll be expected to produce work that's considered, purposeful, and polished.What we're looking for<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">3-5 years of professional design experience, ideally within an agency or studio environment</li><li class="font-claude-response-body whitespace-normal break-words pl-2">A strong portfolio spanning brand, digital, and/or print - showing a range of thinking, not just execution</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Confident across the Adobe Creative Suite; Figma experience is a plus</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Comfortable managing your own time and juggling multiple briefs without dropping the ball on quality</li><li class="font-claude-response-body whitespace-normal break-words pl-2">A collaborator - you take feedback well, share ideas openly, and make the work around you better</li></ul>What you'll get<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">£32,000 - £36,000 salary, depending on experience</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Office-based role in Wolverhampton</li><li class="font-claude-response-body whitespace-normal break-words pl-2">A genuinely great team - collaborative, no egos</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Real room to grow and progress</li></ul>How to applySend your CV, portfolio, and a short intro to rosalie.byrne@nextech-group.co.uk. We'd love to see the work you're most proud of.

Mid-Weight Designer

Role: 2nd Line Technical Support Engineer - Temp-to-Perm Location: Knutsford, Cheshire (5 days onsite) Contract: Temp-to-perm - initial contract with view to permanent Day Rate: £180 - £220/day (Inside IR35, via umbrella) Perm equivalent on conversion: £29,000 + clear progression Shifts: Rotating shift pattern - 06:00-14:30 / 14:00-22:30 / nights (9-5 for the first two weeks during onboarding) Start: ImmediateThe opportunity* We're working with a growing technology business that's expanding its engineering function. They've already built a strong small team and are now bringing in three additional 2nd Line Technical Support Engineers on a temp-to-perm basis - a genuine route into a permanent role with real progression behind it. * This isn't a phones-and-passwords desk. You'll be the escalation point from 1st line, owning complex technical tickets end-to-end, getting hands-on with hybrid cloud and on-prem infrastructure, and learning directly from senior engineers.What you'll be doing* Resolving Level 2 tickets, incidents and escalations within SLA * Troubleshooting complex system, network and platform issues using logs, monitoring tools and your own diagnostic instincts * Performing intermediate configurations, installations and updates across hybrid cloud and on-premises systems * Producing root cause analysis on recurring issues and feeding improvements back into the team * Supporting CI/CD pipelines and infrastructure-as-code tooling under guidance from senior engineers * Escalating only the most advanced cases to L3 - with full context captured * Contributing to the knowledge base and post-incident reviewsWhat we're looking for* 2+ years supporting enterprise IT infrastructure * Strong working knowledge across Windows Server (2012-2019), Linux (RedHat), SQL Server, Active Directory and Networking * Familiarity with Azure (or another major cloud) and containerisation (Docker / Kubernetes) * Scripting in at least one of PowerShell, Python or Bash * Experience working to SLAs/KPIs in a ticketed environmentNice to have:* Exposure to Terraform / Ansible * Voice recording platforms, IP networks or storage tech * ITIL Foundation, Microsoft Azure certs, or a CS/IS degreeThe kind of person we need: reliable, methodical, good with people as well as systems. Comfortable owning a problem and seeing it through. Happy to learn from the engineers around you rather than just executing the JD.Why this one is worth a look* Temp-to-perm structure - you get to see the team and tech before committing, and they get to see you. Win-win. * Genuine progression - small engineering team that's actively growing. Clear paths into L3, R&amp;D or other parts of the business. * Real learning environment - you'll work alongside experienced engineers on a broad tech stack rather than being siloed. * Stable shift pattern - once you're allocated a shift, you stay on it (with flexibility for cover)To applySend your CV across and I'll get back to you asap. Happy to have an initial chat to walk through the role, the team and the route to perm in more detail before anything formal.Tom.craig@nextech-group.co.ukSuitable for: 2nd Line Support Engineer, Technical Support Engineer, Infrastructure Support Engineer, IT Support L2, Systems Support Engineer.

Tier 2 Support

Role: IT Support Engineer Location: Bromsgrove (Hybrid Working) Salary: £30,000 + Paid Certifications Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment?This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career. The RoleYou'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as:<ul><li>Windows 10/11 &amp; Windows Server</li><li>Microsoft 365 (Teams, Exchange, SharePoint)</li><li>Networking (DNS, DHCP, firewalls, switches, VPNs)</li><li>VMware &amp; Virtualisation</li><li>Azure cloud services</li><li>Hardware troubleshooting &amp; device configuration</li><li>General IT support, ticket management, and customer communication</li></ul>This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing<ul><li>Resolving user issues across desktops, servers, cloud and network environments</li><li>Supporting the second and third line engineers in technical issues and projects when required</li><li>Monitoring systems, escalating complex issues, and helping improve processes</li><li>Collaborating with senior engineers to expand your technical knowledge</li><li>Providing excellent customer service with a proactive mindset</li></ul> What We're Looking For<ul><li>1-2 years' experience in an IT support or helpdesk role</li><li>A solid understanding of Microsoft technologies and basic networking</li><li>A passion for learning and improving your technical skills</li><li>Strong communication skills and a customer-focused approach</li><li>Someone who enjoys problem solving and working as part of a team</li></ul> What's in It for You<ul><li>£30,000 salary</li><li>Hybrid working</li><li>Paid professional certifications (Microsoft, Networking, Security etc.)</li><li>Great culture, supportive management, and ongoing career development</li><li>Exposure to modern technologies across cloud, virtualisation, networking and more</li><li>Opportunity to progress into 2nd line, cloud, networking or project roles</li></ul> If you think this role could be the ideal next step in your career we want to hear from you! Apply now with an up-to-date CV to be considered.

IT Support EngineerLocation: Clacton-on-Sea Salary: Up to £30,000 Type: Full-Time | PermanentA growing IT services provider based in Clacton-on-Sea is looking to hire a friendly and motivated 1st Line IT Support Engineer to join its expanding support team.This is an excellent opportunity for someone early in their IT career who is looking to build hands-on experience within a busy MSP environment, working with a wide range of technologies and clients.Key Responsibilities<ul><li>Providing 1st line technical support via phone, email, and remote support tools</li><li>Logging and managing support tickets</li><li>Troubleshooting basic hardware, software, printer, and connectivity issues</li><li>Supporting Microsoft 365 users including password resets and mailbox support</li><li>Setting up laptops, desktops, and user accounts</li><li>Escalating more complex issues to senior engineers when required</li><li>Delivering excellent customer service to end users</li></ul>Skills &amp; Experience<ul><li>Previous IT support experience or IT qualification preferred</li><li>Basic understanding of Windows operating systems and Microsoft 365</li><li>Good communication and customer service skills</li><li>Eagerness to learn and develop technically</li><li>Ability to work well within a team environment</li><li>Full UK driving licence beneficial but not essential</li></ul>What's On Offer<ul><li>Salary up to £30,000</li><li>Ongoing training and development</li><li>Clear progression opportunities into 2nd line support</li><li>Friendly and supportive team environment</li><li>Exposure to a variety of technologies and clients</li><li>Pension and holiday package</li></ul>Ideal for someone looking to grow their IT career within a supportive and fast-growing business.

IT Support Engineer Location: Manchester (Hybrid - 2 days on-site, 3 days from home)Salary: Up to £26,500 per annumContract Type: Full-time, PermanentExperience Required: Minimum 1 year in an IT support role About the RoleWe are looking for a motivated and technically capable IT Support Engineer to join our team based in Manchester. This is a fantastic opportunity for someone with at least one year of hands-on IT support experience who is looking to grow their career in a collaborative and fast-paced environment.You will be the first point of contact for all IT-related queries, providing efficient and professional support to end users across the business. The role offers a flexible hybrid working arrangement - 2 days on-site in Manchester and 3 days working from home.Key Responsibilities<ul><li>Provide 1st and 2nd line technical support to end users via phone, email, and ticketing system</li><li>Diagnose and resolve hardware, software, and network issues in a timely manner</li><li>Set up and configure laptops, desktops, mobile devices, and peripherals</li><li>Manage user accounts and permissions using Active Directory / Microsoft 365</li><li>Maintain and update the IT asset register and documentation</li><li>Escalate complex issues to senior IT staff or third-party vendors where appropriate</li><li>Support onboarding of new starters, including equipment setup and system access</li><li>Assist with IT projects and infrastructure improvements as required</li><li>Ensure IT procedures and security policies are followed across the business</li><li>Contribute to the continuous improvement of IT support processes and documentation</li></ul> Required Skills &amp; Experience<ul><li>Minimum 1 year of experience in an IT support or helpdesk role</li><li>Strong knowledge of Windows 10/11 operating systems</li><li>Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)</li><li>Familiarity with Active Directory - creating and managing user accounts and groups</li><li>Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)</li><li>Experience troubleshooting hardware issues (laptops, desktops, printers, peripherals)</li><li>Good understanding of IT security best practices</li><li>Strong communication skills with the ability to explain technical issues to non-technical users</li><li>A proactive, can-do attitude with excellent problem-solving skills</li><li>Ability to manage and prioritise a varied workload effectively</li></ul>Desirable Skills<ul><li>Experience with an IT ticketing system (e.g. Freshdesk, Jira Service Management, Zendesk)</li><li>Knowledge of Azure Active Directory / Entra ID</li><li>Familiarity with remote desktop tools (e.g. TeamViewer, AnyDesk)</li><li>CompTIA A+, Microsoft certifications, or equivalent qualifications</li><li>Experience working in a manufacturing or industrial environment</li><li>Exposure to basic PowerShell scripting or automation</li></ul>What We Offer<ul><li>Salary up to £26,500 depending on experience</li><li>Hybrid working - 2 days on-site in Manchester, 3 days from home</li><li>Pension scheme</li><li>25 days annual leave plus bank holidays</li><li>Supportive team environment with room to grow</li><li>Opportunities for training and professional development</li></ul>How to ApplyTo apply, please submit your CV with your most up to date experience and why you are interested in this role.This position is being recruited confidentially.Further details about the employer will be shared with shortlisted candidates.We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Senior Technical Lead - Platform Integration &amp; Implementation Remote (UK) | £85,000 - £90,000 + benefits | Permanent | Occasional UK travelA well-funded, growth-stage technology group is building the platform backbone for an ambitious UK-wide MSP roll-up. Fully equity-backed, no debt, and acquiring 8-10 regional MSPs per year - this is a founding technical hire to take a greenfield architecture from paper to production.The opportunityThe stack has been strategically selected. None of it is live yet. You will be the first internal technical hire, owning the build end-to-end and becoming the internal authority on how the platform is designed, integrated and scaled.You'll stand up the full group stack - PSA, RMM, CRM, financial management, comms and Microsoft 365 - build the integrations and automations that make it operate as a single platform and create the documentation and playbooks that turn every future acquisition onboarding into a repeatable process.What you'll do Phase 1 (0-3 months): Lead the greenfield implementation of all core platforms. Build foundational REST API integrations and webhook-driven automations. Define the cross-platform data model - canonical field mapping, entity relationships and data quality standards across PSA, CRM, RMM and finance. Direct vendor professional services against defined outcomes and own the knowledge transfer so the group holds full internal ownership.Phase 2 (3-9 months): Lead technical discovery with operational stakeholders to define the automation roadmap. Build workflow automations in JavaScript and Python - ticket routing, billing triggers, licence lifecycle, CRM sequences, alert-to-action logic. Build and maintain Azure middleware (Logic Apps, API Management, Service Bus) as IaC via Terraform through a CI/CD pipeline. Iterate the acquisition onboarding playbook.What we're looking for* 5+ years hands-on API integration and platform implementation - building, not configuration support or consulting * Greenfield implementation experience with at least two of: HaloPSA, HubSpot, Sage Intacct, NinjaOne RMM, 3CX, Microsoft 365 / Graph API * Strong JavaScript and/or Python for integration scripting and automation * REST API design - webhooks, OAuth, JSON transformation, event-driven architecture * Cross-platform data mapping across multiple SaaS systems * Technical documentation to a professional standard * Comfortable operating autonomously within a management structure for escalation and peer reviewStrongly desirable* Terraform / IaC and Azure Integration Services * M&amp;A, high-growth or multi-entity MSP environments * MSP sector background - PSA/RMM/CRM workflows, billing and service delivery * AI-assisted development (Copilot, Cursor or similar) * Agile delivery, DevOps and CI/CD pipeline experienceWhy this roleA rare chance to own the technical foundation of a scaling MSP platform from day one- not inherit someone else's decisions, not maintain legacy. Reports to the Operations Director with fractional CTO advisory support. Clear progression as the platform matures into data migration, AI/ML automation and client-facing services.Remote-first, UK-based. Occasional travel to London HQ and acquisition sites. Judged on delivery.

Senior Technical Lead 

IT Technical Services Manager - Up to £60,000 - NewcastlePosition - IT Manager Location - Newcastle Salary - Up to £60,000Key Responsibilities -A well-established company operating in the Newcastle area want to invest in your future! They are seeking a strategic thinker with strong leadership skills and a passion for technology.Take the next step in your career and apply now to become our IT Technical Services Manager in Newcastle.About the role and key responsibilities -<ul><li>Seeking a high-skilled IT Senior professional to lead and mentor a small IT Team across BAU and Infrastructure Support</li><li>Delivering a high-quality technical service, whilst also managing the global IT Function</li><li>Act as a liaison between IT and other departments, addressing their technology needs and requirements</li><li>Oversee the day-to-day operations of the IT department, ensuring smooth functioning of systems and networks.</li></ul>Technical and Management Skills Required -<ul><li>In-depth knowledge of Hybrid Solutions, Cloud Technologies, Virtualisation and Server Administration</li><li>Cisco networks - architecture and deployments</li><li>Microsoft 365, Office 365, Autopilot and Intune</li><li>End-user computer support - desktops, laptops, mobile devices and software applications</li><li>Fortinet and Azure Certifications</li></ul>Benefits -Competitive Salary Package - Enjoy a salary of up to £60,000, commensurate with your experience and expertise. Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more. Career Growth Opportunities - Take your career to new heights with ample opportunities for professional development and advancement. Collaborative Work Environment - Join a supportive and inclusive workplace where your ideas are valued and your contributions make a difference.Don't miss out on this fantastic opportunity - apply today!

Technical Services Manager - Newcastle

IT Infrastructure Engineer - Up to £45,000 - West YorkshireJoin Our Team as an IT Infrastructure Engineer in West YorkshireAre you passionate about designing, implementing, and maintaining robust IT infrastructure solutions? We're looking for a talented IT Infrastructure Engineer to join our team and play a pivotal role in managing our technology backbone.Position: IT Infrastructure Engineer Location: West Yorkshire Salary: Up to £45,000 per annumKey Responsibilities -* Design, implement, and maintain IT infrastructure components such as servers, storage, networking, and virtualisation technologies. * Monitor system performance and troubleshoot issues to ensure optimal performance and reliability. * Collaborate with cross-functional teams to design and deploy infrastructure solutions that meet business requirements. * Implement security best practices and ensure compliance with industry standards and regulations. * Evaluate and recommend new technologies to improve efficiency, scalability, and resilience of the infrastructure. * Document system configurations, processes, and procedures for knowledge sharing and future reference. * Provide technical support and guidance to internal teams and end-users as needed.Benefits -* Competitive Salary Package - Enjoy a salary of up to £45,000, reflecting your skills and experience.* Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more.* Career Growth Opportunities - Take your career to new heights with opportunities for professional development and advancement.* Collaborative Work Environment - Join a supportive and inclusive workplace where your contributions are valued, and teamwork is encouraged.If you're a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that's shaping the future of technology.Apply now and embark on an exciting journey as our IT Infrastructure Engineer!

IT Infrastructure Engineer - West Yorkshire

Join Our Team as a Senior IT Engineer/Specialist in South YorkshirePosition: Senior IT Engineer (Cloud, Infrastructure and Networking)Location: South YorkshireSalary: Up to £50,000 per annumKey Responsibilities -<ul><li>Design, implement, and maintain IT infrastructure components such as servers, storage, networking, and virtualization technologies.</li><li>Be a key member of the IT Support Team, operating as an escalation point for the 1st and 2nd Line team. </li><li>Provide key 3rd Line IT Support to external clientele </li><li>Monitor system performance and troubleshoot issues to ensure optimal performance and reliability.</li><li>Collaborate with cross-functional teams to design and deploy infrastructure solutions that meet business requirements.</li><li>Implement security best practices and ensure compliance with industry standards and regulations.</li><li>Evaluate and recommend new technologies to improve efficiency, scalability, and resilience of the infrastructure.</li><li>Document system configurations, processes, and procedures for knowledge sharing and future reference.</li><li>Provide technical support and guidance to internal teams and end-users as needed.</li></ul>Benefits -<ul><li>Competitive Salary Package - Enjoy a salary of up to £50,000, reflecting your skills and experience.</li><li>Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more.</li><li>Career Growth Opportunities - Take your career to new heights with opportunities for professional development and advancement.</li><li>Collaborative Work Environment - Join a supportive and inclusive workplace where your contributions are valued, and teamwork is encouraged.</li></ul>If you're a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that's shaping the future of technology.Apply now and embark on an exciting journey as our Senior IT Engineer

Senior IT Engineer - South Yorkshire

Job Title: Technical Support Engineer Salary: Up to £35,000 Type: Full-TimeAbout the Role: We are seeking an experienced and driven Technical Support Engineer to join our growing team. In this pivotal role, you will play a key part in the success of our IT department, combining hands-on technical support, field support and working in an ambitious technical team. Key Responsibilities -* Provide technical support to clients, troubleshooting IT issues across various hardware and software systems * Resolving incidents and service requests in a timely manner * Working with both internal and external teams to diagnose and resolve technical problemsSkills Required -* Previous experience within an IT Support setting * Windows OS, Active Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote or face-to-faceIf you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from you! This is an incredible opportunity to join a growing company that values its employees and provides a platform for professional growth.Why Join Us?<ul><li>Supportive environment with the chance to make a real impact on the direction of IT services within the company.</li><li>Ongoing training and development to help you reach your career goals.</li></ul>If you're looking for a challenging and rewarding opportunity where you can develop your career, and make a difference, we'd love to hear from you!Apply Today!

Technical Support Engineer - Middlesbrough 

Job Title: IT EngineerLocation: NewcastleSalary: Up to £35,000 Job Description -We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Skill requirements -<ul><li>MSP experience or a customer centric environment providing support.</li><li>Excellent verbal and written communication skills</li><li>Active Directory and GPO administration</li><li>Exchange &amp; Intune administration</li><li>Excellent experience with Microsoft technologies</li><li>Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations</li><li>Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard</li><li>Backup Solutions - Azure/Veeam</li><li>Virtualisation - Hyper-V, VMware, AVD, RDS</li><li>In-depth Knowledge of O365 suite &amp; MFA</li><li>Able to answer general Networking questions.</li></ul>What We Offer -<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career progression.</li><li>A supportive and collaborative work environment.</li><li>Regular team-building activities and social events.</li><li>The chance to work with a diverse range of clients and cutting-edge technologies.</li></ul>How to Apply -If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address : henry.gregory@nextech-group.co.uk

Technical Support Engineer - Newcastle 

Role: IT Project Engineer Contract: Full time, permanent Salary: Up to £60,000 per annum Sector: Education TechnologyWe are delighted to be recruiting on behalf of a well-established and rapidly growing IT services provider specialising in the education sector. Our client delivers complex infrastructure and cloud solutions to schools, colleges, and educational institutions across the UK - and due to continued success, they are expanding their technical delivery team.We are looking for a skilled and motivated IT Project Engineer to join them in a key delivery role. If you thrive on solving technical challenges and making a real impact in education - this could be the perfect next step in your career.The RoleJoining a collaborative and experienced technical team, you will play a key role in the end-to-end delivery of infrastructure and cloud projects. You will work closely with Project Managers and end clients to design and implement robust technical solutions across the education sector.Key Responsibilities* Lead the design and delivery of infrastructure and cloud projects * Act as a senior escalation point for technical issues * Work closely with Project Managers to scope and plan technical delivery * Design and implement solutions across networking, virtualisation, Azure, Microsoft 365, and security * Produce clear technical documentation and handover materials * Attend client meetings to provide expert technical guidance * Support and mentor junior engineersSkills &amp; Experience* Proven experience in infrastructure or project engineering * Deep knowledge of Microsoft technologies: Windows Server, Active Directory, Exchange, M365, Azure * Experience with virtualisation platforms: VMware and/or Hyper-V * Strong networking knowledge: TCP/IP, DNS, DHCP, VLANs, firewalls * Experience with backup, disaster recovery, and business continuity solutions * Familiarity with scripting and automation tools: PowerShell, Bash * Excellent communication and documentation skills * Ability to manage multiple priorities and work independentlyWhat's On Offer* Salary of up to £60,000 per annum (depending on experience) * A permanent role with a fast-growing organisation that invests heavily in its people and technology * Varied and rewarding project work across schools, colleges, and educational institutions * A collaborative, supportive team with a strong delivery culture * Clear career progression and development opportunitiesHow to ApplyIf this role sounds like the right fit for you, we'd love to hear from you. Please get in touch with your CV via the contact details provided and one of our consultants will be in touch.We are an equal opportunities recruiter and encourage applications from all suitably qualified individuals regardless of background.

Project Engineer 

💼 Role: HR Manager 📍 Setup: Office-based (5 days per week) 💰 Salary: Up to £50,000About the CompanyWe are a high-growth, award-winning business operating within the technology and professional services space. With a strong reputation for excellence, innovation, and people-first culture, the organisation is entering an exciting phase of scale and transformation.The RoleThis is a standalone HR leadership role with full ownership of people, culture, and compliance. Working closely with senior leadership, you'll play a key role in shaping the business as it continues to scale.You'll oversee the full employee life cycle, lead on performance and employee relations, and bring structure and consistency to HR processes. Alongside this, you'll modernise systems, improve efficiency, and ensure the business remains fully compliant with UK employment law and relevant standards.Key areas of focus include:* Owning and developing the HR function end-to-end * Driving a high-performance, accountable culture * Managing employee life cycle, performance, and relations * Improving HR systems, processes, and automation * Leading on compliance, policies, and ISO standards * Supporting recruitment, talent development, and progressionHR Operations &amp; Systems* Own and modernise all HR systems and processes * Implement scalable, efficient, and automated workflows * Improve employee experience through better systems and structureCompliance, Legal &amp; Risk* Ensure full compliance with UK employment law * Maintain and implement robust HR policies and procedures * Work with external legal advisers and manage organisational riskAccreditation's &amp; Standards* Lead and manage compliance across ISO frameworks (e.g. 9001, 14001, 27001, 20000) * Own audit preparation, documentation, and continuous improvement * Maintain high standards across all compliance and accreditation areasWhat We're Looking For* Proven HR Manager or senior HR experience within a growing business * Strong knowledge of UK employment law and HR best practice * Experience working with external legal advisers * Exposure to ISO standards and/or compliance frameworks * Commercial mindset with the ability to think beyond traditional HR * Highly organised, proactive, and confident driving change * Strong presence with the ability to influence stakeholders at all levelsWhy Join* High-growth environment with real momentum * Opportunity to shape and own the entire HR function * Direct access to leadership and strategic influence * Clear progression to build and lead a future HR team * A role with real impact and not just process management

HR Manager

<div class="ck-content" dir="ltr" ><h1>Brand Content Lead</h1><h2>Join a Creative Team in Wolverhampton</h2>We are seeking a dynamic and innovative Brand Content Lead to drive the creation of engaging, on-brand content across all digital platforms. This is an exciting opportunity to play a key role in a fast-paced and creative environment, transforming trending ideas into impactful digital campaigns. Based in Wolverhampton, you'll join a company that values creativity, strategic thinking, and community engagement.<h3>Key Responsibilities</h3><ul><li>Content Creation: Lead the production of social-first content, utilising platforms like TikTok, Instagram, and YouTube Shorts. Develop captivating video content, voiceovers, and trend-responsive assets.</li><li>Strategic Planning: Design structured content plans, including shot lists and posting schedules, ensuring alignment with brand priorities and goals.</li><li>Community Engagement: Manage interactions across social media platforms while maintaining the brand's tone of voice and fostering strong customer relationships.</li><li>Performance Analysis: Monitor key metrics such as engagement and watch time to evaluate campaign success and apply insights for continuous improvement.</li><li>Collaboration: Work closely with design, marketing, and operations teams to ensure consistent brand messaging and seamless campaign execution across multiple brands.</li><li>Paid Social Support: Support the Digital Marketing &amp; Communications Coordinator with creative assets for paid social campaigns</li></ul><h3>Why Join Us?</h3>Take the lead in content creation for a forward-thinking organization where creativity and innovation are at the forefront. This role is perfect for someone passionate about digital media, eager to create trend-setting and impactful campaigns.Location: Wolverhampton, United KingdomReady to make an impact? Apply today and become an integral part of this high-performing team.</div>

Brand Content Lead

Technical Presales EngineerLocation: Wellingborough Salary: Up to £50,000 per annum Full UK Driving Licence requiredThe OpportunityA well established and growing IT Value Added Reseller based in Wellingborough is seeking a commercially minded and technically capable Presales Consultant to support its expanding client base.This is an excellent opportunity for someone who understands the VAR sales cycle from discovery and solution design through to proposal and handover, and who enjoys working closely with both clients and vendors to deliver best fit technology solutions.The role is primarily office based to enable close collaboration with the sales and technical teams, with flexibility for hybrid working where appropriate.About the BusinessThe company is a trusted technology partner to SMEs and mid sized organisations, specialising in the supply, design and integration of IT infrastructure, cloud solutions, cyber security, networking and end user computing solutions.With strong vendor relationships and a consultative sales approach, the business focuses on delivering tailored solutions that align technology investment with business objectives rather than simply supplying products.Key Responsibilities<ul><li>Support Account Managers and Business Development Managers throughout the sales cycle</li><li>Lead technical discovery meetings to understand client requirements and existing environments</li><li>Design and scope solutions across areas including Microsoft 365, Azure, server and storage infrastructure, networking, cyber security, backup and disaster recovery, and end user hardware</li><li>Liaise with vendors and distributors to build competitive and compliant solutions</li><li>Produce technical proposals, solution documentation and detailed costings</li><li>Present solutions to clients, clearly articulating technical value in business terms</li><li>Ensure a smooth handover to delivery or implementation teams</li></ul>About YouYou will have experience working within a VAR or IT solutions provider environment and understand product sourcing, margin considerations, vendor engagement and project scoping.Essential experience and skills<ul><li>Experience in a Presales, Solutions Consultant or Technical Consultant role within a VAR or IT reseller</li><li>Strong understanding of infrastructure, cloud and cyber security solutions</li><li>Experience building multi vendor solutions and managing distributor relationships</li><li>Ability to translate technical requirements into clear commercial proposals</li><li>Confident client facing communication and presentation skills</li><li>Full UK driving licence, as client visits will be required</li></ul>Desirable<ul><li>Microsoft or other vendor certifications</li><li>Experience with quoting tools, CRM systems and distributor portals</li><li>Knowledge of structured procurement processes</li></ul>What's on Offer<ul><li>Salary up to £50,000 depending on experience</li><li>Company Social Events</li><li>Company Holiday</li><li>Hybrid working flexibility</li><li>Career development within a growing VAR business</li><li>Exposure to leading technology vendors</li><li>Supportive and collaborative working environment</li></ul>

Technical Presales Engineer 

<h3>Role: Vendor Portfolio Executive Location: Birmingham (Hybrid - WFH Monday &amp; Friday) Salary: £38,000</h3><h3>Why this role?</h3>This is a key commercial role sitting at the heart of our vendor strategy. You'll be the person who brings clarity to complex vendor portfolios - deciding what matters, what doesn't, and why - and making sure Sales, Marketing, Procurement and Vendors are all aligned.If you enjoy understanding products, spotting opportunities, and shaping how a business focuses its effort (without carrying a sales target or negotiating contracts), this role is for you.<h3> What you'll be doing</h3><ul><li>Owning product and portfolio clarity for assigned vendors - what we sell, where it fits, and where it's going</li><li>Translating vendor roadmaps and updates into clear, usable guidance for internal teams</li><li>Acting as the internal product expert and source of truth</li><li>Supporting Sales with positioning, focus ranges, and competitive context</li><li>Working closely with Vendor Enablement, Procurement, Marketing and Finance to keep everything joined up</li><li>Managing product lifecycle visibility - new launches, transitions, and end-of-life planning</li></ul><h3> What you won't be doing</h3><ul><li>❌ Negotiating vendor terms</li><li>❌ Setting pricing or rebates</li><li>❌ Placing purchase orders or managing stock</li><li>❌ Carrying a sales target</li></ul>This role is about insight, structure, and influence - not transactions.<h3> Who this role suits</h3>You'll likely come from a background in:<ul><li>Vendor or Product Enablement</li><li>Purchasing / Buying / Procurement (commercially focused)</li><li>Sales Operations or Commercial Operations</li><li>Presales / Solutions Consulting</li><li>Vendor or Channel Management</li></ul>You're organised, commercially curious, confident working cross-functionally, and enjoy being the person who makes sense of complexity. <h3>Why join us?</h3><ul><li>Influence real commercial decisions without sales pressure</li><li>Work closely with leading vendors and senior internal stakeholders</li><li>Shape portfolio direction and support scalable growth</li><li>Be part of a collaborative, fast-moving environment where clarity matters</li></ul> If you think this could be the ideal next role for you, please apply with an up to date CV to be considered.

Vendor Portfolio Executive

<h1>Exciting Opportunity: Be the Heart of Our Team as Admin Support in Glasgow!</h1><h2>About the Role</h2>Are you an organised multitasker with a sharp eye for detail and a knack for keeping things running like clockwork? Join our client, a highly respected leader in the IT sector, as their new Admin Support professional. Based in vibrant Glasgow, this part-time role (three days a week) is your chance to work with a forward-thinking team while earning a competitive salary of £25,000 pro rata.<h2>What You'll Bring to the Team</h2><ul><li>Exceptional Organisational Skills: Your expertise in managing tasks like diary coordination and document control will ensure everything runs smoothly.</li><li>Keen Attention to Detail: Your meticulous approach to handling records and documents will help maintain accuracy and efficiency.</li><li>Impressive Communication Skills: Your professional and approachable style will make you a key point of contact for team members and clients alike.</li></ul><h2>Why You'll Love Working With Us</h2>Immerse yourself in a dynamic and innovative industry, collaborating with talented professionals who value your contributions. With a flexible part-time schedule, you'll enjoy the perfect balance while making a real impact in a role that matters. This is your opportunity to bring your organisational talents to a thriving and supportive environment.<h2>Ready to Take the Leap?</h2>Don't miss out on this incredible opportunity to grow your career with a trusted IT leader in Glasgow. Apply today and step confidently into a bright and rewarding future. We're excited to hear from you and can't wait to welcome you to the team!

Admin Support (Part-time)

Role: Service Desk Team Leader Location: Horsham (hybrid) Salary: £35,000 - £40,000 (DOE) Industry: IT solutionsWe're partnered with a growing managed service provider looking to appoint a Service Desk Team Leader to play a key role in the day-to-day running and continuous improvement of their support function.This position offers a balance of leadership and hands-on technical involvement, acting as a senior escalation point while driving team performance, service quality, and operational efficiency.The Role:* Oversee daily service desk operations, ensuring tickets are effectively assigned, progressed, and resolved * Act as the first point of technical escalation for complex issues * Monitor team workloads, ticket quality, and SLA performance, intervening where needed * Support, coach, and develop engineers through regular feedback, reviews, and training plans * Identify service trends, recurring issues, and areas for improvement * Ensure high standards across documentation, processes, and service delivery * Collaborate with internal teams to manage workloads and maintain service levels * Contribute to process improvements, monitoring policies, and proactive service initiatives * Handle client escalations and maintain strong stakeholder relationshipsWhat We're Looking For:* Experience in a Service Desk Team Leader, Senior Engineer, or similar role within an MSP environment * Strong leadership skills with the ability to motivate, mentor, and develop a team * Excellent organisational skills and ability to manage competing priorities * Confident communicator, able to handle challenging situations and build client trust * Solid technical background across Microsoft technologies and infrastructure * Good understanding of service management principles, SLAs, and best practice * A proactive mindset with a focus on continuous improvementWhy Apply?* Opportunity to have a real impact on service delivery and team development * A collaborative environment with a strong focus on quality and improvement * Ongoing training and development opportunities * A role that combines leadership with technical involvementIf you're a hands on leader who enjoys developing people while maintaining technical credibility, this is an excellent opportunity to step into a role with real influence.

Service Desk Team Lead

Role: Internal Sales ExecutiveLocation: BirminghamSalary: £35,000 + Uncapped Commission + Career Progression Are you a driven sales professional looking to break into one of the fastest-growing sectors in tech? Do you want to be part of a high-performing team where internal sales is seen as a revenue engine-not a back-office support function? We're hiring for an ambitious Internal Sales Executive to join a rapidly expanding UK technology solutions provider delivering services across Cloud, Cyber Security, Infrastructure, Managed Services, and Modern Workplace. This is an exciting opportunity to work closely with senior sales leaders, strategic account managers, and leading technology vendors while building a genuine long-term career in IT sales. The OpportunityThis is far more than processing quotes and chasing orders.You'll play a key commercial role in helping generate pipeline, progressing live opportunities, engaging customers, and helping close deals across private and public sector clients. You'll be at the centre of the action-working with cutting-edge technologies, recognised vendors, and enterprise-level customers. What You'll Be DoingSales &amp; Business Growth<ul><li>Identify, qualify, and progress new business opportunities</li><li>Follow up inbound leads and proactive outbound campaigns</li><li>Drive upsell and cross-sell opportunities within existing accounts</li><li>Support growth across Cloud, Cyber, Infrastructure &amp; Managed Services</li></ul>Strategic Account Support<ul><li>Work alongside senior Account Directors on key customer accounts</li><li>Assist with quotes, proposals, pricing, and commercial discussions</li><li>Keep customers engaged throughout the sales cycle</li></ul>Vendor &amp; Partner Collaboration<ul><li>Work with top-tier technology vendors and partner programmes</li><li>Utilise funding, incentives, and sales enablement tools</li><li>Attend vendor training and development sessions</li></ul>Sales Operations<ul><li>Manage quotes, CRM updates, pipeline reporting, and deal registration</li><li>Ensure pricing accuracy and strong commercial governance</li></ul>What We're Looking For<ul><li>1-3+ years experience in internal sales, SDR, sales support, or telesales</li><li>Experience in IT, telecoms, MSP, reseller, or tech environments is highly desirable</li><li>Confident communicator by phone, email, and face-to-face</li><li>Organised, commercially aware, and target driven</li><li>Able to manage multiple opportunities at once</li><li>Motivated to learn technology and build a sales career</li></ul> Nice to HaveExposure to any of the below would be a bonus:<ul><li>Microsoft 365 / Azure</li><li>VMware / Nutanix</li><li>Backup &amp; Cyber Security</li><li>Networking / Infrastructure / Managed Services</li></ul>Why Apply?<ul><li>Join a growing, high-energy technology business</li><li>Uncapped earning potential</li><li>Clear route into Account Management / Senior Sales</li><li>Full vendor training &amp; certifications</li><li>Work with enterprise customers and exciting technologies</li><li>Be part of a genuine high-performance culture</li></ul> Ready to Accelerate Your Career? If you're hungry to succeed, commercially minded, and want to build a future in one of the UK's most exciting tech markets - we'd love to hear from you.

Sales Development Representative

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At Nextech, we believe in encouraging individuals to take the next step in their careers, which is why we don't require any previous recruitment experience to join our team. Our comprehensive training program will equip you with the skills and knowledge needed to excel as a consultant. We offer a clear progression plan, allowing you to advance from trainee to director level, and our uncapped commission scheme rewards your hard work and dedication.
Our vibrant company culture and social activities are key to our team spirit. Enjoy company holidays, a corporate health package, team lunches, and "Feel Good Thursdays" as part of the Nextech family. Join us and grow your career in an environment that values your well-being, growth and success.

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At Nextech, we provide outstanding IT, Tech, and Marketing recruitment services to help grow your business and team. Our mission is to create a vibrant community through hard work, dedication, and respect for our partners. By working with us, you tap into a supportive network that thrives on our core values: growth, community, and collaboration.
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At Nextech, we're not just another recruitment agency; we're your next step towards success in the tech industry. Why choose us? Because we're committed to your growth, both personally and professionally. We believe in cultivating a supportive network, not only within our team but also within the broader tech industry. Our core values&mdash;growth, community, and collaboration&mdash;are more than just words; they're the foundation of our successful recruitment partnerships.
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Welcome to Nextech, your next partner in tech recruitment solutions. Based in the lively city of Manchester, we specialise in facilitating both permanent and contract placements for companies across the UK, Europe &amp; US.
<h5>At Nextech, we understand the pivotal role that good recruitment services bring to both clients and candidates to ensure the best fit for your business/you.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</h5>
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