Role: IT Helpdesk Engineer Location: Worthing (office &amp; local client sites) Salary: £30,000 - £35,000 Type: Full-timeAbout the RoleA growing managed IT services and cyber security provider is seeking a motivated IT Helpdesk Engineer to join its technical team. This is a mid-level role suited to someone with hands-on experience in Level 1 and Level 2 support, looking to develop their skills across a broad range of technologies.You'll act as a key point of contact for end users, delivering high-quality technical support both remotely and on-site, while contributing to a collaborative and forward-thinking IT environment.Key Responsibilities* Provide 1st and 2nd line support via phone, email, and ticketing systems * Diagnose and resolve hardware, software, and connectivity issues * Escalate more complex technical problems where required * Manage and track tickets through to resolution * Deliver desk-side and remote support to usersInfrastructure &amp; Systems Support* Administer Windows Server environments (2016/2019/2022) * Manage Active Directory (users, groups, permissions, GPOs) * Support DNS, DHCP, file and print services * Perform routine maintenance, patching, and monitoringMicrosoft 365 &amp; Email* Administer Microsoft 365 (users, licensing, policies) * Support Teams, SharePoint, OneDrive, and Outlook * Troubleshoot Exchange Online and email-related issues * Assist with MFA and security configurationsGeneral IT Duties* Set up and configure laptops, desktops, and peripherals * Support onboarding and offboarding processes * Maintain asset registers and documentation * Contribute to knowledge base and internal documentation * Travel to customer sites when requiredRequirementsEssential:* 2-4 years' experience in IT support / helpdesk * Strong L1 &amp; L2 troubleshooting skills * Experience with Windows Server &amp; Active Directory * Microsoft 365 administration experience * Solid understanding of Windows OS environments * Strong communication skills and customer focus * Ability to manage multiple tasks and prioritiesDesirable:* Driving licence * Microsoft certifications * Experience with ITSM tools (e.g. ticketing systems) * Basic networking knowledge (TCP/IP, VPNs, firewalls) * Exposure to Intune or endpoint management tools * Experience supporting hybrid/remote environmentsWhat's on Offer* £30,000 - £35,000 depending on experience * Structured training with progression into cyber security * Certification support and ongoing development * Supportive, collaborative team culture * 23 days holiday plus bank holidays

IT Helpdesk Engineer 

Role Overview - First Line EngineerLocation - Hemel Hempstead Fully Onsite Salary - £35,000Our client are looking for a proactive and hands-on First Line Engineer to take ownership of device provisioning and user lifecycle processes in a fast-paced, fully onsite environment.This role supports a client base made up largely of contract staff, requiring efficient onboarding and offboarding of users alongside consistent hardware deployment. You'll be responsible for building and configuring around 15 devices per week, ensuring all machines are set up to a high standard and delivered on time.This includes working with tools like Autopilot, introducing automation, and redesigning workflows to increase efficiency and scalability.They're looking for someone with MSP experience who can "grab the horns" and take full ownership - from initial build through to delivery - while identifying opportunities to enhance the overall build and deployment function.Key Responsibilities<ul><li>End-to-end device builds and configuration (approx. 15 per week)</li><li>Onboarding and offboarding users, including account and hardware setup</li><li>Managing hardware inventory and device readiness</li><li>Supporting a contract-heavy user base with quick turnaround times</li><li>Using and improving Autopilot and deployment tools</li><li>Introducing automation and improving build processes</li><li>Taking ownership of the full lifecycle: build → deploy → support</li></ul>Please send across your CV for review and the responsible consultant will be in touch.

First Line Engineer 

Job Title: Build EngineerLocation: Hemel Hempstead, UK (On-site) Salary: £35,000 (depending on experience) Employment Type: Full-timeRole OverviewWe are seeking a skilled and detail-oriented Build Engineer to join our growing technical team in London. You will be responsible for designing, maintaining, and optimising build systems and CI/CD pipelines, ensuring efficient and reliable software delivery across projects.Key Responsibilities<ul><li>Develop, implement, and maintain build and deployment pipelines</li><li>Manage and improve CI/CD processes (e.g., Jenkins, GitHub Actions, GitLab CI)</li><li>Troubleshoot and resolve build and integration issues</li><li>Collaborate with developers, QA, and DevOps teams to streamline workflows</li><li>Automate repetitive tasks to improve efficiency and reduce errors</li><li>Maintain build infrastructure and ensure system scalability</li><li>Monitor build performance and implement improvements</li><li>Ensure code quality through integration of testing and validation tools</li><li>Document build processes, tools, and configurations</li><li>Required Skills &amp; Experience</li><li>Proven experience as a Build Engineer, DevOps Engineer, or similar role</li><li>Strong knowledge of CI/CD tools (e.g., Jenkins, Bamboo, TeamCity)</li><li>Experience with version control systems (Git preferred)</li><li>Proficiency in scripting languages (e.g., Bash, Python, or PowerShell)</li><li>Familiarity with containerisation tools (Docker, Kubernetes)</li><li>Understanding of software development lifecycle (SDLC)</li><li>Experience with cloud platforms (AWS, Azure, or GCP)</li><li>Strong problem-solving and debugging skills</li></ul>Desirable Skills <ul><li>Experience with infrastructure as code (e.g., Terraform, CloudFormation)</li><li>Knowledge of configuration management tools (e.g., Ansible, Puppet, Chef)</li><li>Exposure to microservices architecture</li><li>Understanding of security best practices in build and deployment</li><li>Qualifications</li><li>Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)</li></ul>Important Competencies to have!<ul><li>Excellent attention to detail</li><li>Strong communication and collaboration skills</li><li>Ability to work in a fast-paced, agile environment</li><li>Proactive and solution-oriented mindset</li></ul>What We Offer<ul><li>Company benefits package</li><li>Opportunities for professional growth and development</li><li>Collaborative and innovative work environment</li></ul>

IT Build Engineer 

<h1>Growth Manager / User Acquisition</h1>Location: West Midlands (Hybrid)Salary: £45,000 - £55,000 (dependent on experience)Urgently Needed!<h3>About This Opportunity</h3>Are you a hands-on growth marketer who thrives on driving user acquisition and scaling apps? This role puts you at the heart of digital growth for a portfolio of mobile apps, giving you full ownership of campaigns and app store optimisation.You'll be the person who turns data into action, experiments with creative ideas, and directly influences user growth, engagement, and retention.<h3>Your Mission</h3><ul><li>Lead end-to-end user acquisition campaigns across paid channels (Google UAC, Apple Search Ads, and beyond)</li><li>Optimise app store listings to improve visibility and conversion</li><li>Run tests on ad creatives, copy, and landing pages, turning insights into action</li><li>Monitor key metrics like CPI, CPA, and ROAS, and make recommendations to improve performance</li><li>Collaborate with cross-functional teams to align marketing strategies with product updates and launches</li><li>Translate analytics into actionable creative and media strategies</li></ul><h3>Skills &amp; Experience We're Looking For</h3>Essential:<ul><li>2+ years in Growth Marketing or User Acquisition for mobile apps</li><li>Hands-on experience with:<ul><li>Apple Search Ads</li><li>Google Ads / UAC campaigns</li><li>App Store Connect &amp; Google Play Console</li></ul></li><li>Solid experience in App Store Optimisation (ASO)</li><li>Analytics experience (e.g., Firebase or equivalent)</li><li>Ability to turn data into creative, high-performing campaigns</li><li>Full UK driving licence</li></ul>Attributes That Will Help You Excel:<ul><li>Strong project management and organisation skills</li><li>Clear, persuasive communication across teams</li><li>Analytical, proactive, and commercially-minded</li><li>Curious and adaptable to new trends in mobile growth marketing</li></ul><h3>Why This Role</h3><ul><li>Competitive salary within the range above</li><li>Flexible hybrid working in the Midlands</li><li>Pension, private healthcare, and life insurance</li><li>Opportunities to work on a range of apps and test new growth strategies</li><li>Collaborative team environment with autonomy over your campaigns</li></ul>Benefits:<ul><li>Company events</li><li>Company pension</li><li>Free parking</li><li>Life insurance</li><li>On-site parking</li><li>Private dental &amp; medical insurance</li></ul>Apply now if you have the relevant experience!

Growth Marketing Manager 

Role: Business Development Manager - IT Distribution Salary: £40,000 basic + Double OTE (£80,000) Location: Birmingham We're looking for an ambitious and commercially driven Business Development Manager to join a fast-growing IT distributor and play a key role in driving new revenue, building partner relationships, and expanding our customer base.This is a high-impact role for someone who thrives on winning new business, opening doors, and turning opportunities into long-term trading relationships. What You'll Be Doing<ul><li>Proactively identify, target, and win new reseller and MSP customers</li><li>Build a strong pipeline of qualified opportunities and manage deals from first contact to close</li><li>Develop relationships with key decision-makers across partner organisations</li><li>Work closely with internal sales, vendor and marketing teams to maximise deal success</li><li>Position a broad portfolio of IT, cloud, cybersecurity and infrastructure solutions</li><li>Meet and exceed revenue and gross profit targets</li><li>Maintain accurate forecasting and CRM records</li></ul> What We're Looking For<ul><li>Proven experience in B2B new business sales, ideally within IT distribution, IT services or technology</li><li>A hunter mindset with a strong track record of winning new accounts</li><li>Confident communicator who can engage and influence at all levels</li><li>Commercially astute with strong pipeline and forecasting discipline</li><li>Self-motivated, resilient and driven to succeed</li><li>Comfortable working in a fast-paced, target-driven environment</li></ul> What's On Offer<ul><li>£40,000 basic salary</li><li>Double OTE (£80,000) with an uncapped commission structure</li><li>Hybrid working model</li><li>Clear career progression within a growing business</li><li>Supportive sales leadership and enablement</li><li>Exposure to leading IT vendors and in-demand technologies</li></ul> If you're a high-energy new business sales professional ready to accelerate your earnings and career within IT distribution, we'd love to hear from you.

IT Distribution - BDM

Role: Account Director Industry: IT Solutions (Private Sector Focus) Location: London / South (Hybrid Working) Salary: £60,000 + £5,000 Car Allowance | Uncapped OTEAbout the OpportunityWe are a fast-growing, highly regarded IT solutions provider delivering managed services, cloud, cybersecurity, and infrastructure solutions to commercial clients across the UK. As part of our continued expansion in the South, we are seeking an experienced Account Director to take ownership of a portfolio of key private sector clients and drive strategic growth.The RoleThis is a senior, client-facing position focused on developing long-term commercial relationships and maximising account value. You will operate as a trusted advisor to stakeholders, identifying opportunities across a broad solutions portfolio while leading strategic account plans and revenue growth initiatives.Key Responsibilities* Own and develop a portfolio of key commercial accounts * Build senior-level relationships with decision-makers and stakeholders * Identify, lead, and close upsell and cross-sell opportunities * Deliver strategic account planning and regular business reviews * Collaborate with technical and delivery teams to shape tailored solutions * Consistently exceed revenue and growth targetsAbout You* Proven experience in an Account Director / Senior Account Manager role within IT or technology services * Strong track record of growing and retaining high-value B2B accounts * Commercially astute with excellent negotiation and influencing skills * Confident engaging C-level stakeholders across mid-market and enterprise clients * Driven, target-oriented, and motivated by uncapped earning potentialWhat's on Offer* £60,000 base salary * £5,000 car allowance * Uncapped commission structure with strong earning potential * Hybrid working model (London / South focus) * Clear progression within a high-growth organisation * Supportive, ambitious, and collaborative culture

Account Director 

💼 Role: HR Manager 📍 Setup: Office-based (5 days per week) 💰 Salary: Up to £50,000About the CompanyWe are a high-growth, award-winning business operating within the technology and professional services space. With a strong reputation for excellence, innovation, and people-first culture, the organisation is entering an exciting phase of scale and transformation.The RoleThis is a standalone HR leadership role with full ownership of people, culture, and compliance. Working closely with senior leadership, you'll play a key role in shaping the business as it continues to scale.You'll oversee the full employee life cycle, lead on performance and employee relations, and bring structure and consistency to HR processes. Alongside this, you'll modernise systems, improve efficiency, and ensure the business remains fully compliant with UK employment law and relevant standards.Key areas of focus include:* Owning and developing the HR function end-to-end * Driving a high-performance, accountable culture * Managing employee life cycle, performance, and relations * Improving HR systems, processes, and automation * Leading on compliance, policies, and ISO standards * Supporting recruitment, talent development, and progressionHR Operations &amp; Systems* Own and modernise all HR systems and processes * Implement scalable, efficient, and automated workflows * Improve employee experience through better systems and structureCompliance, Legal &amp; Risk* Ensure full compliance with UK employment law * Maintain and implement robust HR policies and procedures * Work with external legal advisers and manage organisational riskAccreditation's &amp; Standards* Lead and manage compliance across ISO frameworks (e.g. 9001, 14001, 27001, 20000) * Own audit preparation, documentation, and continuous improvement * Maintain high standards across all compliance and accreditation areasWhat We're Looking For* Proven HR Manager or senior HR experience within a growing business * Strong knowledge of UK employment law and HR best practice * Experience working with external legal advisers * Exposure to ISO standards and/or compliance frameworks * Commercial mindset with the ability to think beyond traditional HR * Highly organised, proactive, and confident driving change * Strong presence with the ability to influence stakeholders at all levelsWhy Join* High-growth environment with real momentum * Opportunity to shape and own the entire HR function * Direct access to leadership and strategic influence * Clear progression to build and lead a future HR team * A role with real impact and not just process management

HR Manager 

Role: 3rd Line Support Engineer Location: Milton Keynes Salary: Up to £48,000 Type: Full-time, Permanent We're working with a fast-growing Managed Service Provider that specialises in delivering IT solutions to clients across the hospitality and events sector. With an expanding client base and a strong reputation for high-quality service, they are now looking to bring in an experienced 3rd Line Engineer to support their continued growth. Key Responsibilities:<ul><li>Provide advanced 3rd line support to a range of external clients, both remotely and client-facing</li><li>Act as the technical escalation point for complex infrastructure, networking, and cloud-related issues</li><li>Take ownership of incidents through to resolution, ensuring minimal disruption to client operations</li><li>Work directly with clients, building strong relationships and delivering a high standard of service</li><li>Support the planning, design, and implementation of core infrastructure and cloud projects (particularly Azure migrations and deployments)</li><li>Lead on technical project delivery where required, ensuring work is completed on time and to a high standard</li><li>Produce and maintain clear technical documentation for client environments and internal processes</li><li>Assist in mentoring and supporting 1st/2nd line engineers</li></ul>Key Skills &amp; Experience:UK Driving License Required<ul><li>Strong experience working in an MSP or multi-client environment</li><li>Solid hands-on experience with Microsoft Azure (deployments, migrations, administration)</li><li>Strong networking skills, including configuration and troubleshooting of:</li><li>Cisco routers and switches</li><li>DrayTek firewalls</li><li>Good understanding of Windows Server, Microsoft 365, and virtualisation technologies</li><li>Excellent communication skills and a client-focused approach</li></ul> What They're Looking For:<ul><li>A proactive, solutions-driven engineer who can take ownership of issues and projects</li><li>Someone comfortable working in a fast-paced, client-facing environment</li><li>A team player who's keen to grow with the business</li></ul> Benefits:<ul><li>Competitive salary up to £48,000</li><li>25 days holiday + bank holidays</li><li>Pension scheme</li><li>Ongoing training and certifications, including support for Azure qualifications</li><li>Exposure to a wide range of technologies and projects</li><li>Clear progression opportunities within a growing MSP</li><li>Regular team socials and events</li><li>Supportive and collaborative team environment</li><li>Opportunity to work closely with clients and make a real impact</li><li>Flexible working options (where applicable)</li></ul>

3rd Line Support Engineer 

CRM Manager (Hybrid) Location: Midlands (Hybrid) Salary: £35,000 - £45,000 (DOE)About the Role We're looking for a strategic and technically strong CRM Manager to take ownership of the end-to-end customer journey. This is more than just campaign execution you'll be responsible for shaping and optimising the entire lifecycle, from first interaction through to long-term retention.You'll design and deliver automated workflows, personalised experiences, and data-driven campaigns that directly impact customer growth and lifetime value. If you enjoy turning behavioural data into meaningful engagement and measurable ROI, this role offers a great opportunity to make a real impact.Key Responsibilities<ul ><li >Partner with senior marketing stakeholders to develop and execute a high-performing CRM strategy aligned to business goals</li><li >Build and optimise automated lifecycle campaigns that guide users through key journey stages</li><li >Segment audiences using behavioural and transactional data, ensuring highly relevant and personalised communications</li><li >Collaborate with product and data teams to enhance conversion strategies, including pricing, offers, and in-app experiences</li><li >Plan and deliver A/B testing programmes, continuously refining messaging, timing, and channel performance</li><li >Create and manage targeted campaigns across multiple channels including email, push notifications, and in-app messaging</li><li >Monitor performance metrics, build reports and dashboards, and translate data into actionable insights</li><li >Work cross-functionally with internal teams and external partners to deliver seamless customer journeys</li><li >Maintain a strong understanding of CRM platforms, workflows, and channel best practices</li><li >Identify trends, opportunities, and new approaches to improve engagement and retention</li><li >Stay up to date with industry developments and emerging CRM technologies</li></ul>Skills &amp; Experience<ul ><li >Minimum 3 years' hands-on experience in a CRM or lifecycle marketing role</li><li >Strong analytical skills with experience in reporting, data interpretation, and A/B testing</li><li >Experience in customer segmentation and personalisation strategies</li><li >Confident working with CRM platforms and multi-channel campaign delivery</li><li >Excellent written communication skills with strong attention to detail</li><li >Ability to manage multiple projects and meet deadlines in a fast-paced environment</li><li >Basic HTML knowledge is advantageous</li><li >Experience targeting younger demographics is beneficial</li></ul>

CRM Manager 

Role: 1st Line Support Engineer (MSP) Location: Corby, Northamptonshire Salary: £26,000-£28,000 Type: Full-time, PermanentOur award-winning client, a growing and customer-focused Managed Service Provider (MSP), is seeking a 1st Line Support Engineer to join their expanding support team.This is an excellent opportunity for someone early in their IT career who is passionate about technology and delivering outstanding customer service, with the chance to gain exposure to a wide range of systems and environments.Key Responsibilities:<ul><li>Provide 1st line technical support via phone, email, and remote tools</li><li>Log, prioritise, and resolve IT support tickets in line with SLAs</li><li>Troubleshoot hardware, software, and basic network issues</li><li>Support users with Microsoft 365, Windows 10/11, and common business applications</li><li>Escalate complex issues to 2nd/3rd line teams where necessary</li><li>Assist with user account management (Active Directory / Azure AD)</li><li>Deliver excellent customer service and maintain strong client relationships</li></ul> Key Skills &amp; Experience:<ul><li>Previous experience in a 1st Line / Service Desk / IT Support role (ideally within an MSP)</li><li>Strong knowledge of Windows 10/11 and Microsoft 365</li><li>Basic understanding of networking (TCP/IP, DNS, DHCP)</li><li>Experience with Active Directory / Azure AD</li><li>Excellent communication and problem-solving skills</li><li>A proactive and customer-focused approach</li></ul> Desirable:<ul><li>Exposure to ticketing systems and remote support tools</li><li>Understanding of cloud technologies (Azure, SharePoint, Teams)</li><li>Relevant IT certifications (e.g. CompTIA, Microsoft)</li></ul> Package &amp; Benefits:<ul><li>Salary: £26,000 - £28,000 per annum</li><li>Ongoing training and career development</li><li>Exposure to a wide variety of technologies and clients</li><li>Supportive team environment</li><li>Additional company benefits</li></ul>

1st Line Support Engineer (MSP)

Role: IT Support Engineer Location: Abingdon, Oxfordshire Salary: Up to £35,000 DOE Type: Full-time, PermanentOur client, a well-established IT solutions provider with over 30 years of experience, is looking to expand their technical team with the addition of an IT Support Engineer.This is an office-based role, supporting a broad client base across multiple locations nationwide.The successful candidate will be a professional and customer-focused IT Support Engineer, responsible for delivering high-quality technical support. The role is primarily remote support-based, with occasional on-site visits as required.Key Responsibilities:<ul><li>Provide remote technical support to clients across multiple locations</li><li>Deliver occasional on-site support when required</li><li>Configure and deploy hardware and software solutions</li><li>Diagnose and repair technical issues across systems and devices</li><li>Perform routine maintenance and preventative support tasks</li><li>Support Microsoft environments including Office 365 and Windows OS</li><li>Configure and maintain servers, switches, routers, and firewalls</li><li>Assist with cloud services configuration and support</li></ul>Key Skills &amp; Experience:<ul><li>Strong understanding of networking (TCP/IP, routers, switches, firewalls)</li><li>Experience with Microsoft 365 and Azure</li><li>Active Directory / Azure AD administration, including Group Policy</li><li>Windows 10/11 support</li><li>Excellent communication and customer service skills</li></ul>Desirable Skills:<ul><li>Windows Server administration (2016/2019/2022)</li><li>Hyper-V virtualisation</li><li>MDM solutions (e.g. Intune, Apple, Meraki)</li><li>Apple device support</li><li>Backup and disaster recovery technologies</li><li>Applicants must have prior experience in a similar IT support role.</li></ul>Package &amp; Benefits:<ul><li>Salary up to £35,000 per annum (dependent on experience)</li><li>Pension contribution</li><li>Performance-related bonus</li><li>Private healthcare</li><li>Life assurance</li><li>Flexible working arrangements</li><li>Additional company benefits</li></ul>

IT Support Engineer

<h3>Role: Vendor Portfolio Executive Location: Birmingham (Hybrid - WFH Monday &amp; Friday) Salary: £35,000</h3><h3>Why this role?</h3>This is a key commercial role sitting at the heart of our vendor strategy. You'll be the person who brings clarity to complex vendor portfolios - deciding what matters, what doesn't, and why - and making sure Sales, Marketing, Procurement and Vendors are all aligned.If you enjoy understanding products, spotting opportunities, and shaping how a business focuses its effort (without carrying a sales target or negotiating contracts), this role is for you.<h3> What you'll be doing</h3><ul><li>Owning product and portfolio clarity for assigned vendors - what we sell, where it fits, and where it's going</li><li>Translating vendor roadmaps and updates into clear, usable guidance for internal teams</li><li>Acting as the internal product expert and source of truth</li><li>Supporting Sales with positioning, focus ranges, and competitive context</li><li>Working closely with Vendor Enablement, Procurement, Marketing and Finance to keep everything joined up</li><li>Managing product lifecycle visibility - new launches, transitions, and end-of-life planning</li></ul><h3> What you won't be doing</h3><ul><li>❌ Negotiating vendor terms</li><li>❌ Setting pricing or rebates</li><li>❌ Placing purchase orders or managing stock</li><li>❌ Carrying a sales target</li></ul>This role is about insight, structure, and influence - not transactions.<h3> Who this role suits</h3>You'll likely come from a background in:<ul><li>Vendor or Product Enablement</li><li>Purchasing / Buying / Procurement (commercially focused)</li><li>Sales Operations or Commercial Operations</li><li>Presales / Solutions Consulting</li><li>Vendor or Channel Management</li></ul>You're organised, commercially curious, confident working cross-functionally, and enjoy being the person who makes sense of complexity. <h3>Why join us?</h3><ul><li>Influence real commercial decisions without sales pressure</li><li>Work closely with leading vendors and senior internal stakeholders</li><li>Shape portfolio direction and support scalable growth</li><li>Be part of a collaborative, fast-moving environment where clarity matters</li></ul> If you think this could be the ideal next role for you, please apply with an up to date CV to be considered.

Vendor Portfolio Executive

Role: Events Coordinator Location: Harlow - On-siteSalary: Up to £40kI'm currently working with one of my top clients, a leading retailer, who are looking to bring in an Events Coordinator to join their growing marketing team.This is a really exciting opportunity for someone who enjoys bringing brands to life through events, partnerships and creative activations. You'll play a key role in planning and delivering a range of events, sponsorships and brand experiences that help drive awareness and engagement.The team are supportive, ambitious and full of ideas, with strong growth plans in place - so it's a great opportunity for someone who enjoys thinking outside the box and creating memorable brand moments.Key responsibilities include: * Planning and coordinating a variety of brand events, activations and sponsorship opportunities * Supporting the delivery of trade shows, retail events, brand launches and promotional activity * Managing event logistics including venues, suppliers, timelines and budgets * Working closely with internal teams across marketing, ecommerce and commercial to ensure events align with wider campaigns * Coordinating sponsorship partnerships and ensuring brand presence is executed effectively * Briefing and working with external partners, agencies and suppliers * Supporting event promotion across digital channels and marketing campaigns * Measuring event success and reporting on engagement, attendance and overall impactIdeal background: * Experience in an events, marketing or brand activation role * Experience coordinating events, sponsorships or brand activations * Strong organisational and project management skills * A creative mindset with the ability to think outside the box * Confident managing multiple projects and working with external partners and suppliers * Background within retail, consumer brands, lifestyle brands or events agencies would be beneficialThis is a great opportunity for someone who loves events, brand experiences and creative marketing, and wants to be part of a team helping to grow a well-known retail brand.

Events coordinator

Role: Marketing Manager Location: Harlow - On-site Salary: Up to £55kI'm currently working with one of my top clients, a leading retailer, who are looking to bring in a Marketing Manager to join their growing team.This is a great opportunity to join a supportive, ambitious marketing function with strong growth plans, where you'll play a key role in shaping and delivering the brand's marketing campaigns and promotional activity.The role will sit at the heart of the marketing team, helping to plan, manage and execute the promotional calendar, ensuring campaigns are delivered effectively across multiple channels.Key responsibilities include: * Owning and managing the annual promotional and campaign calendar, ensuring activity is planned and delivered effectively * Leading the end-to-end delivery of marketing campaigns, from planning through to execution and analysis * Working closely with internal teams including ecommerce, digital, design and trading to ensure campaigns are aligned with business objectives * Coordinating seasonal campaigns, product launches and promotional activity across digital and in-store channels * Briefing and managing creative assets, content and campaign materials * Monitoring campaign performance and reporting on key marketing and commercial metrics * Supporting brand growth through creative campaign ideas and marketing initiatives * Managing relationships with external agencies, partners and suppliersIdeal background: * Experience in a Marketing Manager or Senior Marketing Executive role * Strong experience managing marketing campaigns and promotional calendars * Background within retail, ecommerce, consumer brands or FMCG would be highly beneficial * Experience working cross-functionally with digital, ecommerce and commercial teams * Highly organised with strong project management and campaign planning skills * A proactive and creative mindset with the ability to manage multiple campaigns at onceThis is a fantastic opportunity for someone looking to take ownership of high-impact marketing campaigns within a growing retail business.

Marketing Manager

Role: Digital Marketing Executive (Ecommerce) Location: Harlow - On-site Salary: Up to £40,000I'm currently working with one of my top clients, a leading retailer, who are looking to bring a Digital Marketing Executive into their growing marketing team.This is a great opportunity to join a supportive, ambitious team with strong growth plans, where digital and ecommerce are a major focus for the business. The team are investing heavily in their online presence and marketing technology, so it's an exciting time to come in and make a real impact.You'll play a key role in driving online traffic, customer acquisition and ecommerce performance, working across both paid media and organic channels while collaborating closely with the wider marketing and ecommerce teams.Key responsibilities include: * Managing and optimising paid media campaigns across Google Ads and Meta Ads Manager to drive traffic and conversions * Supporting and developing the SEO strategy, including on-page optimisation, keyword research and content recommendations * Using tools such as Google Analytics (GA4), Google Search Console and Google Tag Manager to analyse performance and identify opportunities for improvement * Monitoring and reporting on campaign performance, ROAS and key ecommerce metrics * Supporting website optimisation and digital initiatives to improve customer journey, engagement and conversion rates * Collaborating with the wider team on content, landing pages and promotional campaigns * Supporting email marketing activity and broader digital campaigns where needed * Keeping up to date with the latest digital marketing trends, tools and platform updatesIdeal background: * Experience managing paid campaigns across Google Ads and Meta * Understanding of SEO best practices, including keyword research and on-page optimisation * Experience using tools such as GA4, Google Search Console, SEMrush, Ahrefs or similar platforms * Exposure to email marketing platforms such as Mailchimp, Klaviyo or HubSpot would be beneficial * Background within retail/ecommerce or a digital/marketing agency environment would be ideal * Someone who enjoys working in a fast-paced, collaborative team and is keen to learn and developThe business has big growth plans over the next few years, making this a great opportunity for someone who wants to develop their digital marketing career within a well-known retail brand that is investing heavily in ecommerce.

Digital Marketing Executive

Job Title: Social Media Manager &amp; Content Creator Location: Dudley (Fully Office-Based) Salary: £30,000 per yearWe are looking for a creative and hands-on Social Media Manager &amp; Content Creator to join our team in Dudley. This role is ideal for someone who enjoys both managing social media accounts and producing engaging, high-quality content, while also taking responsibility for overseeing a small team.The successful candidate will have strong experience within the food &amp; beverage or hospitality sector, with agency experience highly desirable.<h3 >Key Responsibilities</h3><ul><li>Manage and grow multiple social media accounts across platforms including Instagram, Facebook, TikTok, LinkedIn and X.</li><li>Plan, create and publish engaging social media content including captions, graphics, photography and short-form video.</li><li>Capture content using an iPhone, including photos and videos of food, venues, events and behind-the-scenes moments.</li><li>Develop and execute social media strategies to increase engagement, reach and brand awareness.</li><li>Monitor analytics and performance metrics, optimising campaigns based on results.</li><li>Respond to comments, messages and online interactions in a timely and professional manner.</li><li>Oversee and support two junior team members, ensuring consistent and high-quality content output.</li><li>Work closely with the wider marketing team to support campaigns and promotional activity.</li></ul><h3 >Requirements</h3><ul><li>Proven experience managing social media accounts for brands or businesses.</li><li>Essential: Experience within the food &amp; beverage or hospitality industry.</li><li>Highly desirable: Agency experience managing multiple client accounts.</li><li>Strong content creation skills including copywriting, photography and short-form video.</li><li>Comfortable capturing content using an iPhone in live hospitality environments.</li><li>Good understanding of social media platforms, trends and analytics tools.</li><li>Excellent organisational and communication skills.</li><li>Ability to manage multiple accounts and guide junior team members.</li></ul><h3 >What We Offer</h3><ul><li>Salary: £30,000 per year</li><li>Opportunity to work with exciting brands within the hospitality sector</li><li>A collaborative and supportive office environment</li><li>Career development within a growing marketing team</li></ul>Please apply with your CV and a portfolio showcasing social media accounts, campaigns or content you have created or managed.

Social Media Manager & Content Creator 

Product Marketing ManagerLocation: Hybrid - Milton Keynes Salary: Up to £60,000 About the CompanyOur client is a fast-growing SaaS company building a platform used by large multi-site organisations to improve operational visibility and performance.As the product suite continues to expand, they are looking to hire a Product Marketing Manager to bring clarity to how their products are positioned, packaged, and taken to market.This is a fast-paced scale-up environment, where strong product positioning and commercial thinking are key.The RoleThe Product Marketing Manager will own the positioning, productisation, and go-to-market strategy across a portfolio of SaaS products.Working at the intersection of product, sales, and marketing, you will translate product capability into clear, differentiated, and commercially compelling offerings that are easy for customers to understand and easy for sales teams to sell.This is a highly commercial role focused on product clarity, differentiation, and revenue impact.Key ResponsibilitiesProduct Positioning<ul><li>Own product messaging and value propositions across the portfolio.</li><li>Translate complex platform capabilities into clear buyer-focused propositions.</li><li>Define competitive positioning and differentiation.</li></ul>Productisation<ul><li>Shape how products are structured, packaged, and sold.</li><li>Define tiers, bundles, use cases, and pricing logic.</li></ul>Go-To-Market<ul><li>Lead product and feature launches.</li><li>Ensure consistent messaging across campaigns, website, and sales materials.</li></ul>Sales Enablement<ul><li>Create clear sales tools including product one-pagers, use-case decks, and demo narratives.</li><li>Support the sales team with strong product storytelling and positioning.</li></ul>Market Insight<ul><li>Gather feedback from sales and the market to refine positioning and messaging.</li><li>Monitor competitors and evolve the product narrative.</li></ul>Skills &amp; ExperienceEssential<ul><li>Experience in Product Marketing, Solution Marketing, or Sales Enablement within B2B SaaS.</li><li>Strong understanding of platform or multi-product SaaS environments.</li><li>Ability to translate complex products into clear, compelling messaging and positioning.</li><li>Experience working cross-functionally with product, sales, and marketing teams.</li><li>Comfortable working in a fast-moving, scaling business.</li></ul>

Product Marketing Manager

<h2>Middleweight Designer (Product / Ecommerce)</h2>Location: Birmingham Hybrid - 3 days onsite / 2 days remote Salary: £30,000 - £35,000 depending on experienceWe're currently supporting a client in their search for a Middleweight Designer to join their growing creative team. This role is ideal for someone with strong digital design skills and experience working on product or ecommerce projects.You'll work closely with the wider creative team to deliver high-quality digital work across a variety of projects, contributing to engaging ecommerce experiences and brand-led design.<h3>Key Responsibilities</h3><ul><li>Create high-quality digital and ecommerce design work across client projects</li><li>Work collaboratively with designers and the wider team to deliver strong creative output</li><li>Contribute to UI design and digital experiences across ecommerce platforms</li><li>Ensure work maintains a high level of craft, attention to detail, and brand consistency</li><li>Support the delivery of creative work across multiple projects and campaigns</li></ul><h3>Requirements</h3><ul><li>Experience working as a Middleweight Designer</li><li>Strong digital design and UI skills</li><li>Experience working on product or ecommerce projects</li><li>Portfolio demonstrating strong visual design and UI work</li><li>Understanding of UX principles (UX specialisation not required)</li><li>Figma experience is required</li><li>Shopify experience is a bonus</li></ul><h3>Working Arrangement</h3>Hybrid working: 3 days onsite in the studio and 2 days working from home each week. The team values in-person collaboration to maintain a strong creative culture.<h3>Benefits</h3>The role comes with a great benefits package, including:<ul><li>Bonus scheme</li><li>Extra day off for your birthday</li><li>Reduced working week hours</li><li>Additional benefits available</li></ul>

Middleweight Designer

<h2>Senior Designer (Product / Ecommerce)</h2>Location: Birmingham Hybrid - 3 days onsite / 2 days remote Salary: £35,000 - £50,000 depending on experienceWe're currently supporting a client in their search for a Senior Designer to join their creative team. This role is ideal for someone with strong product or ecommerce design experience who enjoys owning their work and delivering high-quality digital design.The successful candidate will work closely with the Creative Director, helping deliver exceptional creative work across a range of digital and ecommerce projects.<h3>Key Responsibilities</h3><ul><li>Deliver high-quality digital and ecommerce design across client projects</li><li>Work closely with the Creative Director to execute creative direction and maintain high design standards</li><li>Confidently present and discuss creative concepts with clients</li><li>Contribute to creative and brand strategy conversations</li><li>Ensure work consistently meets a high level of craft and attention to detail</li><li>Collaborate with internal teams to deliver engaging digital experiences</li></ul><h3>Requirements</h3><ul><li>Proven experience working as a Senior Designer</li><li>Strong product or ecommerce design experience</li><li>Strong digital design and UI skills</li><li>Confident presenting work and discussing creative ideas with clients</li><li>Strong understanding of brand and digital design principles</li><li>Figma experience is required</li><li>Ability to work independently and step into projects with confidence</li></ul><h3>Working Arrangement</h3>Hybrid working: 3 days onsite in the studio and 2 days working from home each week. The team values in-person collaboration to maintain a strong creative culture.<h3>Benefits</h3>The role comes with a great benefits package, including:<ul><li>Bonus scheme</li><li>Extra day off for your birthday</li><li>Reduced working week hours</li><li>Additional benefits available</li></ul>

Senior Designer

Job Title: B2B Marketing Lead Location: St. Albans (Hybrid, but must be commutable as some office days will be required) Salary: Competitive (DOE) Sector: FMCGThe OpportunityWe're partnering with a fast-growing, high-growth FMCG brand that has built a strong D2C presence and is now scaling into B2B distribution across stockists, hotels, cocktail bars, restaurants, and retail channels.The company is also expanding into the US market, creating a unique opportunity for a marketing leader to combine trade/B2B expertise with international experience.They're looking for a Head of B2B Marketing to lead this expansion, owning strategy, driving partner demand, and managing CRM and email campaigns to engage, educate, and convert trade audiences.Key ResponsibilitiesB2B &amp; Trade Marketing<ul><li>Develop and execute the B2B marketing strategy across hospitality, on-trade, and retail channels</li><li>Support the growth of distribution into bars, hotels, restaurants, and stockists</li><li>Create trade marketing toolkits, POS materials, sales collateral, and brand assets to enable partners</li><li>Manage CRM and email marketing campaigns targeted at trade buyers and partners, building relationships and driving engagement</li></ul>Hospitality &amp; On-Trade Activation<ul><li>Design and lead campaigns and activations for trade venues</li><li>Represent the brand at industry events, trade shows, and hospitality activations</li><li>Build advocacy with bartenders, buyers, and trade partners</li></ul>International Expansion<ul><li>Support the brand's US market entry through tailored trade and marketing strategies</li><li>Work with international partners and distributors to build brand awareness and drive demand</li><li>Adapt messaging and campaigns for local trade audiences</li></ul>Commercial Collaboration<ul><li>Work closely with sales and leadership teams to align marketing activity with distribution and revenue goals</li><li>Track campaign and CRM performance, reporting on impact to account acquisition, engagement, and sell-through</li></ul>Requirements<ul><li>Proven experience in B2B / trade marketing within FMCG or consumer brands</li><li>Experience working with distribution into hospitality, on-trade, or retail channels</li><li>Strong understanding of CRM and email marketing to engage trade audiences</li><li>Exposure to international markets (US experience highly desirable)</li><li>Ability to translate brand positioning into commercially effective campaigns</li><li>Experience with high-growth or challenger brands is advantageous</li></ul>

Trade Marketing Manager

Ecommerce ManagerLocation: Hemel HempsteadSalary: £50-£60kFMCG | High-Growth Consumer Brand | Commercially DrivenWe're partnering with an ambitious, scaling FMCG brand seeking a commercially astute Ecommerce Manager to take full ownership of their DTC performance.This is a high-impact role for someone who thrives on accountability, understands digital trading levers, and knows how to convert data into commercial growth.Revenue &amp; Commercial Performance Leadership<ul><li>Take full ownership of daily, weekly and monthly ecommerce revenue performance</li><li>Actively manage key KPIs including conversion rate, AOV, margin and return rate</li><li>Build and execute the ecommerce trading calendar across launches, campaigns and peak periods</li><li>Align on-site trading with stock position, commercial targets and promotional strategy</li><li>Quickly identify underperformance and implement corrective actions</li><li>Deliver clear reporting with actionable commercial insights</li></ul>Customer Journey &amp; Optimisation Strategy<ul><li>Lead and execute the CRO roadmap</li><li>Analyse user behaviour including funnels, drop-offs, device performance and paths to purchase</li><li>Identify and prioritise improvements across listing pages, product pages, navigation and checkout</li><li>Collaborate with UX and technical teams to implement structured testing</li><li>Track performance impact of tests and continuously refine optimisation plans</li></ul>On-Site Commercial Execution &amp; Merchandising<ul><li>Own product merchandising rules, sorting logic and promotional mechanics</li><li>Maintain product data accuracy across pricing, attributes and availability</li><li>Analyse product and category performance including sell-through, returns and margin contribution</li><li>Use trading insights to influence product positioning and promotional direction</li><li>Ensure the site remains commercially sharp, performance-led and conversion focused</li></ul>Paid Media &amp; Platform Growth<ul><li>Manage and optimise Google Ads activity with a strong focus on ROAS and profitability</li><li>Partner with agencies where required while retaining performance ownership</li><li>Own Shopify performance and identify opportunities to enhance functionality and UX</li><li>Drive platform improvements that directly impact revenue and conversion</li></ul>What You'll Bring<ul><li>Strong ecommerce trading experience within FMCG, DTC or consumer brands</li><li>Hands-on Shopify expertise</li><li>Proven experience managing and optimising Google Ads</li><li>Commercial awareness - confident managing margin, stock flow and promotional impact</li><li>Analytical mindset with strong GA4 and reporting capability</li><li>Demonstrated success delivering CRO improvements</li><li>Comfortable operating in a fast-paced, growth-oriented environment</li></ul>

eCommerce Manager

Role: Senior 2nd Line IT Support Engineer Location: Horsham area (Office-based with occasional client visits) Salary: £33,000 - £37,000 depending on experience Job Type: Full TimeAbout the RoleAn established and growing Managed Service Provider in the Horsham area is looking for a Senior 2nd Line IT Support Engineer to join their technical team.This role is ideal for someone who enjoys solving complex technical issues, working across a variety of technologies, and supporting a diverse range of small and medium-sized business clients.You will be responsible for resolving escalated support issues, mentoring junior engineers, and contributing to project work including infrastructure upgrades, cloud migrations and security improvements.This is a hands-on technical role where strong troubleshooting ability, excellent customer service, and a proactive approach are essential.Key Responsibilities* Provide 2nd line technical support for infrastructure, cloud, and end-user issues * Troubleshoot escalated incidents from the service desk * Support Microsoft 365 environments, including administration and troubleshooting * Manage and support Windows Server environments and Active Directory * Assist with network troubleshooting including switches, firewalls, and VPNs * Support backup, disaster recovery, and security solutions * Assist with cloud migrations and infrastructure projects * Work closely with 1st line engineers, providing guidance and escalation support * Document solutions, procedures, and client environments * Deliver excellent customer service to business clientsRequired Skills &amp; Experience* 3+ years experience in an IT support or MSP environment * Strong experience with: * Microsoft 365 administration * Windows Server (2016/2019/2022) * Active Directory &amp; Group Policy * Azure / cloud services * Networking fundamentals (DNS, DHCP, VPNs, VLANs) * Experience supporting SME clients * Strong troubleshooting and problem-solving skills * Ability to manage multiple support tickets and priorities * Excellent communication skillsDesirable Skills* Experience with Azure AD / Entra ID * Firewall administration (SonicWall, Fortinet, WatchGuard or similar) * Backup technologies (Veeam, Datto, etc.) * RMM / PSA tools used within managed services * Exposure to cyber security tools or frameworks * Microsoft certifications (MS-900, AZ-900, or similar)What We Offer* Salary between £33,000 - £37,000 * Supportive technical team environment * Opportunities to work with modern cloud and security technologies * Training and certification support * Exposure to a wide variety of client environments * Career progression within a growing MSPIdeal CandidateYou will be someone who enjoys getting stuck into technical challenges, thrives in a fast-paced support environment, and takes pride in delivering high-quality IT support to business clients.A background working within a managed service provider or multi-client support environment would be highly advantageous.

Senior 2nd Line Engineer 

Role: IT Support Engineer<ul><li>Location: Horsham, West Sussex</li><li>Salary: Up to £32,000 per year</li><li>Work Model: Full-time, permanent - Onsite</li></ul>The RoleWe are looking for a motivated IT Support Engineer to join our growing IT team based in Horsham. This role is ideal for someone currently working in senior first line support who is ready to step into more 2nd line responsibilities.You will provide day-to-day technical support to users, resolving IT issues and ensuring systems run smoothly. This is a great opportunity to develop your technical skills while working with a range of technologies in a supportive environment.Key Responsibilities<ul><li>Provide 1st and 2nd line IT support to internal users</li><li>Troubleshoot and resolve hardware, software, and network issues</li><li>Manage and resolve support tickets in line with SLAs</li><li>Support Microsoft 365 including Outlook, Teams, and SharePoint</li><li>Assist with user account management in Active Directory</li><li>Set up and configure laptops, desktops, and mobile devices</li><li>Support Windows environments</li><li>Escalate complex issues when required</li><li>Assist with IT projects and system improvements</li></ul>Required Skills &amp; Experience<ul><li>MSP experience </li><li>Experience in an IT Support / Service Desk / Helpdesk role</li><li>Strong knowledge of Windows 10/11</li><li>Experience with Microsoft 365</li><li>Basic knowledge of Active Directory</li><li>Understanding of networking fundamentals (DNS, DHCP, TCP/IP)</li><li>Experience with hardware setup and troubleshooting</li><li>Excellent communication and problem-solving skills</li></ul>Desirable (Not Essential)<ul><li>Exposure to Azure or cloud environments</li><li>Experience with ticketing systems</li><li>Relevant IT certifications (CompTIA, Microsoft etc.)</li></ul>What's On Offer<ul><li>Salary up to £32,000</li><li>Opportunity to gain hands-on 2nd line experience</li><li>Supportive team environment</li><li>Career progression and training opportunities</li><li>Modern office based in Horsham</li></ul>This is a great opportunity to join a supportive team where you can continue developing your technical skills and progress your IT career.Please apply with your updated CV, and we will be in touch to discuss the role in more detail.

IT Support Engineer 

Job Title: Head of Telecoms and Unified Communications Salary: £80,000 plus car allowance Location: Manchester, United Kingdom Job Type: Full Time / Permanent Department: Communications (Managed Services) Reports to: Executive Leadership TeamRole OverviewThe Head of Communications is accountable for leading and developing the organisation's communications portfolio, covering Mobile, Unified Communications (UC), and Internet of Things (IoT) services. This position plays a key role in driving growth across the communications function, supporting existing customers through value-added solutions, and ensuring the consistent delivery of high-performing voice, connectivity, and mobility services. The role works closely with senior stakeholders and technical leadership to align offerings, improve efficiency, and support long-term business objectives. Core Responsibilities Leadership and Direction * Define and execute the overall strategy for the communications function * Build, lead, and develop a high-performing team specialising in mobile and UC solutions * Assess market trends and identify opportunities for expansion and service innovation * Promote cross-selling and upselling initiatives to maximise customer valueService and Operational Oversight * Take ownership of daily operational performance across communications services * Partner with technology leadership to align and standardise mobile, UC, and connectivity solutions * Work collaboratively with internal teams to ensure smooth delivery, support, and service integrationPartner and Supplier Engagement * Maintain and develop strong relationships with strategic partners and suppliers * Lead commercial negotiations to secure favourable terms and reliable service outcomes * Use partner capabilities to strengthen the overall communications portfolioCustomer Experience * Champion service quality and reliability to maintain high customer satisfaction levels * Introduce structured feedback and improvement processes to enhance service delivery * Support sales and marketing activity by contributing technical and commercial expertiseFinancial and Performance Management * Plan and control the communications budget with a focus on efficiency and return on investment * Track performance against financial and operational targets * Produce regular management reports and insights for executive reviewExperience and Capabilities * Background and Knowledge * Demonstrable leadership experience within telecommunications or Unified Communications environments * Solid technical understanding of VOIP and connectivity services, including FTTC, FTTP, Leased Lines, and SEGEAKey Skills* Strong people leadership and stakeholder management skills * Commercially minded with the ability to translate strategy into execution * Confident communicator with the ability to influence at all levels * Proven ability to manage supplier relationships and commercial agreements * Sound financial management and budgeting experience

Head of Telecoms and Unified Communications 

Role: Technical Operations Director Salary: £90,000 Location: Manchester Sector: IT Managed ServicesOverviewWe are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients.Key Responsibilities* Operational Leadership &amp; Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas. * Embed a culture of operational excellence by implementing, maintaining, and mentoring teams on agreed technical and service standards. * Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance.Technical* A deep understanding of RMM platforms, preferably within the Datto/Kaseya ecosystem - can set up, control, monitor and spot problems - knows how to identify weakness in controls * Has built and implemented governance frameworks which lead to outstanding technical controls - processes and quality assurance; training and SOPs; auditing, feedback loops and root cause analysis * Lead an incident response / handle L3 and above level referrals and escalations * Can see technical issues down the road and inform the group risk management framework * On top of and abreast of new technology - has a deep understanding of the technology landscape and how this interacts and interfaces and can identify areas for improvement * Can put the group technical strategy and stack selections into plain English - able to describe the landscape to non-technical peopleService Delivery &amp; Client Engagement* Serve as an escalation point for complex L3 technical issues, guiding teams and reinforcing continuous skill development. * Participate in customer checkpoints to ensure service performance aligns with client expectations. * Work closely with account managers and client stakeholders as a trusted technical advisor, including supporting cyber security posture and compliance. * Support the Bid and Pre-Sales teams with technical insight, site assessments, and solution recommendations.Collaboration &amp; Cross-Functional Support* Work with Group Solutions to ensure alignment on new products, implementation processes, and ongoing training requirements. * Collaborate with engineering, projects, and service delivery teams to embed standards into day-to-day operational workflows. * Partner with HR and leadership on recruitment of senior technical roles. * Provide guidance, leadership, and mentoring to technical teams to foster quality, accountability, and knowledge growth.Essential Skills &amp; Experience* Significant experience in a senior technical or operational leadership role within an MSP or IT services organisation. * Strong technical background across Microsoft technologies, infrastructure, networking, cloud services, and cyber security. * Expert understanding of MSP toolsets including Datto RMM and Autotask PSA. * Demonstrable experience building and enforcing technical standards, service governance, and quality frameworks. * Excellent communication, stakeholder management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. * Must have MSP - current or very recent (last 2 years) * MSP must be in the £5 to £30m bracket and have a significant commercial client footprint * Must have operated at a senior level similar to the level we want the role to operate at or be able to demonstrate that given their technical skills and background they are ready to make the next step, comfortablyDesirable* Formal qualifications in IT service management, quality assurance, or related disciplines. * Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). * Strong ability to influence, coach, and drive meaningful change across technical and non-technical teams.

Technical Director 

💼 Role: Service and Operations Manager 📍 Location: London (Old Street) 💰 Salary: £45,000 - £50,000 per annum 🕒 Setup: Full-time | 5 days on-siteAbout the RoleAn established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division.This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio of business clients.This is a hands-on leadership role for someone who combines strong operational discipline with commercial awareness and a data-driven mindset.You will play a key role in safeguarding company assets, improving service profitability and ensuring consistently high standards of client service.Key ResponsibilitiesService Operations Leadership* Lead and develop the service desk and field engineering teams. * Ensure all client service requests are prioritised and resolved within agreed SLAs. * Drive accountability, ownership and high performance across the service function. * Implement structured preventative maintenance programmes. * Monitor and continuously improve customer satisfaction levels.Stock &amp; Asset Management* Take ownership of stock and asset management across warehouse, engineers and client sites. * Conduct structured monthly stock takes and maintain accurate stock valuation. * Investigate and resolve discrepancies and implement controls to prevent stock loss. * Reduce obsolete and excess stock levels. * Stock is treated as a financial asset, so accuracy and accountability are essential.Procurement &amp; Cost Control* Oversee procurement of parts and consumables. * Ensure correct allocation of parts and consumables across service jobs. * Monitor supplier spend and identify anomalies. * Improve cost efficiency and purchasing discipline. * Maintain clear approval processes and procurement audit trails.Systems &amp; Performance Reporting* Maintain operational control of service management systems and ERP platforms. * Produce structured weekly and monthly operational reports. * Analyse service profitability by client, device type and engineer. * Identify inefficiencies and implement corrective actions. * Establish and track measurable KPIs across service operations. * This role requires proactive analysis and operational improvement, not simply report production.Warranty &amp; Profit Recovery* Manage consumables and parts warranty claims. * Improve recovery from manufacturers. * Monitor consumable yield performance. * Contribute to improved device-level profitability.Client &amp; Commercial Engagement* Conduct service reviews with key client stakeholders. * Build strong relationships with client contacts. * Identify opportunities for service improvement. * Support account retention and service development initiatives.Experience &amp; Skills Required* Proven experience leading a service desk or technical service environment. * Experience managing field engineering teams or technical support teams. * Strong stock control or inventory management experience. * Experience overseeing procurement and supplier relationships. * ERP or service management system experience (ECi or similar desirable). * Strong analytical capability with the ability to interpret operational and financial data. * Excellent communication skills and confidence working with both technical teams and clients. * Highly organised, structured and accountable. * Managed Print Services experience is essential.Personal Attributes* We are looking for someone who demonstrates: * Strong operational discipline * A governance and accountability mindset * Commercial awareness * Proactive problem solving * Confidence challenging inefficiencies * Analytical and results-focused thinkingThe Opportunity* This role offers the opportunity to take ownership of a critical operational function within a growing managed services organisation. * You will have the ability to influence service delivery processes, improve operational performance and contribute directly to business efficiency and profitability. * If you have experience leading Managed Print service operations and are looking for a role where you can make a measurable operational impact, we would welcome your application.

Service & Operations Manager

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IT Helpdesk Engineer

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