IT Helpdesk Engineer
Role: IT Helpdesk Engineer
Location: Worthing (office & local client sites)
Salary: £30,000 - £35,000
Type: Full-time
About the Role
A growing managed IT services and cyber security provider is seeking a motivated IT Helpdesk Engineer to join its technical team. This is a mid-level role suited to someone with hands-on experience in Level 1 and Level 2 support, looking to develop their skills across a broad range of technologies.
You'll act as a key point of contact for end users, delivering high-quality technical support both remotely and on-site, while contributing to a collaborative and forward-thinking IT environment.
Key Responsibilities
* Provide 1st and 2nd line support via phone, email, and ticketing systems
* Diagnose and resolve hardware, software, and connectivity issues
* Escalate more complex technical problems where required
* Manage and track tickets through to resolution
* Deliver desk-side and remote support to users
Infrastructure & Systems Support
* Administer Windows Server environments (2016/2019/2022)
* Manage Active Directory (users, groups, permissions, GPOs)
* Support DNS, DHCP, file and print services
* Perform routine maintenance, patching, and monitoring
Microsoft 365 & Email
* Administer Microsoft 365 (users, licensing, policies)
* Support Teams, SharePoint, OneDrive, and Outlook
* Troubleshoot Exchange Online and email-related issues
* Assist with MFA and security configurations
General IT Duties
* Set up and configure laptops, desktops, and peripherals
* Support onboarding and offboarding processes
* Maintain asset registers and documentation
* Contribute to knowledge base and internal documentation
* Travel to customer sites when required
Requirements
Essential:
* 2-4 years' experience in IT support / helpdesk
* Strong L1 & L2 troubleshooting skills
* Experience with Windows Server & Active Directory
* Microsoft 365 administration experience
* Solid understanding of Windows OS environments
* Strong communication skills and customer focus
* Ability to manage multiple tasks and priorities
Desirable:
* Driving licence
* Microsoft certifications
* Experience with ITSM tools (e.g. ticketing systems)
* Basic networking knowledge (TCP/IP, VPNs, firewalls)
* Exposure to Intune or endpoint management tools
* Experience supporting hybrid/remote environments
What's on Offer
* £30,000 - £35,000 depending on experience
* Structured training with progression into cyber security
* Certification support and ongoing development
* Supportive, collaborative team culture
* 23 days holiday plus bank holidays