3rd Line Support Engineer
Milton Keynes, Buckinghamshire
£40000 - £48000 per annum
Full Time
Role: 3rd Line Support Engineer
Location: Milton Keynes
Salary: Up to £48,000
Type: Full-time, Permanent
We're working with a fast-growing Managed Service Provider that specialises in delivering IT solutions to clients across the hospitality and events sector. With an expanding client base and a strong reputation for high-quality service, they are now looking to bring in an experienced 3rd Line Engineer to support their continued growth.
Key Responsibilities:
- Provide advanced 3rd line support to a range of external clients, both remotely and client-facing
- Act as the technical escalation point for complex infrastructure, networking, and cloud-related issues
- Take ownership of incidents through to resolution, ensuring minimal disruption to client operations
- Work directly with clients, building strong relationships and delivering a high standard of service
- Support the planning, design, and implementation of core infrastructure and cloud projects (particularly Azure migrations and deployments)
- Lead on technical project delivery where required, ensuring work is completed on time and to a high standard
- Produce and maintain clear technical documentation for client environments and internal processes
- Assist in mentoring and supporting 1st/2nd line engineers
Key Skills & Experience:
UK Driving License Required
- Strong experience working in an MSP or multi-client environment
- Solid hands-on experience with Microsoft Azure (deployments, migrations, administration)
- Strong networking skills, including configuration and troubleshooting of:
- Cisco routers and switches
- DrayTek firewalls
- Good understanding of Windows Server, Microsoft 365, and virtualisation technologies
- Excellent communication skills and a client-focused approach
What They're Looking For:
- A proactive, solutions-driven engineer who can take ownership of issues and projects
- Someone comfortable working in a fast-paced, client-facing environment
- A team player who's keen to grow with the business
Benefits:
- Competitive salary up to £48,000
- 25 days holiday + bank holidays
- Pension scheme
- Ongoing training and certifications, including support for Azure qualifications
- Exposure to a wide range of technologies and projects
- Clear progression opportunities within a growing MSP
- Regular team socials and events
- Supportive and collaborative team environment
- Opportunity to work closely with clients and make a real impact
- Flexible working options (where applicable)