CRM Manager (Hybrid) Location: Midlands (Hybrid) Salary: £35,000 - £45,000 (DOE)About the Role We're looking for a strategic and technically strong CRM Manager to take ownership of the end-to-end customer journey. This is more than just campaign execution you'll be responsible for shaping and optimising the entire lifecycle, from first interaction through to long-term retention.You'll design and deliver automated workflows, personalised experiences, and data-driven campaigns that directly impact customer growth and lifetime value. If you enjoy turning behavioural data into meaningful engagement and measurable ROI, this role offers a great opportunity to make a real impact.Key Responsibilities<ul ><li >Partner with senior marketing stakeholders to develop and execute a high-performing CRM strategy aligned to business goals</li><li >Build and optimise automated lifecycle campaigns that guide users through key journey stages</li><li >Segment audiences using behavioural and transactional data, ensuring highly relevant and personalised communications</li><li >Collaborate with product and data teams to enhance conversion strategies, including pricing, offers, and in-app experiences</li><li >Plan and deliver A/B testing programmes, continuously refining messaging, timing, and channel performance</li><li >Create and manage targeted campaigns across multiple channels including email, push notifications, and in-app messaging</li><li >Monitor performance metrics, build reports and dashboards, and translate data into actionable insights</li><li >Work cross-functionally with internal teams and external partners to deliver seamless customer journeys</li><li >Maintain a strong understanding of CRM platforms, workflows, and channel best practices</li><li >Identify trends, opportunities, and new approaches to improve engagement and retention</li><li >Stay up to date with industry developments and emerging CRM technologies</li></ul>Skills &amp; Experience<ul ><li >Minimum 3 years' hands-on experience in a CRM or lifecycle marketing role</li><li >Strong analytical skills with experience in reporting, data interpretation, and A/B testing</li><li >Experience in customer segmentation and personalisation strategies</li><li >Confident working with CRM platforms and multi-channel campaign delivery</li><li >Excellent written communication skills with strong attention to detail</li><li >Ability to manage multiple projects and meet deadlines in a fast-paced environment</li><li >Basic HTML knowledge is advantageous</li><li >Experience targeting younger demographics is beneficial</li></ul>

CRM Manager 

Role: 1st Line Support Engineer (MSP) Location: Corby, Northamptonshire Salary: £26,000-£28,000 Type: Full-time, PermanentOur award-winning client, a growing and customer-focused Managed Service Provider (MSP), is seeking a 1st Line Support Engineer to join their expanding support team.This is an excellent opportunity for someone early in their IT career who is passionate about technology and delivering outstanding customer service, with the chance to gain exposure to a wide range of systems and environments.Key Responsibilities:<ul><li>Provide 1st line technical support via phone, email, and remote tools</li><li>Log, prioritise, and resolve IT support tickets in line with SLAs</li><li>Troubleshoot hardware, software, and basic network issues</li><li>Support users with Microsoft 365, Windows 10/11, and common business applications</li><li>Escalate complex issues to 2nd/3rd line teams where necessary</li><li>Assist with user account management (Active Directory / Azure AD)</li><li>Deliver excellent customer service and maintain strong client relationships</li></ul> Key Skills &amp; Experience:<ul><li>Previous experience in a 1st Line / Service Desk / IT Support role (ideally within an MSP)</li><li>Strong knowledge of Windows 10/11 and Microsoft 365</li><li>Basic understanding of networking (TCP/IP, DNS, DHCP)</li><li>Experience with Active Directory / Azure AD</li><li>Excellent communication and problem-solving skills</li><li>A proactive and customer-focused approach</li></ul> Desirable:<ul><li>Exposure to ticketing systems and remote support tools</li><li>Understanding of cloud technologies (Azure, SharePoint, Teams)</li><li>Relevant IT certifications (e.g. CompTIA, Microsoft)</li></ul> Package &amp; Benefits:<ul><li>Salary: £26,000 - £28,000 per annum</li><li>Ongoing training and career development</li><li>Exposure to a wide variety of technologies and clients</li><li>Supportive team environment</li><li>Additional company benefits</li></ul>

1st Line Support Engineer (MSP)

Role: IT Support Engineer Location: Abingdon, Oxfordshire Salary: Up to £35,000 DOE Type: Full-time, PermanentOur client, a well-established IT solutions provider with over 30 years of experience, is looking to expand their technical team with the addition of an IT Support Engineer.This is an office-based role, supporting a broad client base across multiple locations nationwide.The successful candidate will be a professional and customer-focused IT Support Engineer, responsible for delivering high-quality technical support. The role is primarily remote support-based, with occasional on-site visits as required.Key Responsibilities:<ul><li>Provide remote technical support to clients across multiple locations</li><li>Deliver occasional on-site support when required</li><li>Configure and deploy hardware and software solutions</li><li>Diagnose and repair technical issues across systems and devices</li><li>Perform routine maintenance and preventative support tasks</li><li>Support Microsoft environments including Office 365 and Windows OS</li><li>Configure and maintain servers, switches, routers, and firewalls</li><li>Assist with cloud services configuration and support</li></ul>Key Skills &amp; Experience:<ul><li>Strong understanding of networking (TCP/IP, routers, switches, firewalls)</li><li>Experience with Microsoft 365 and Azure</li><li>Active Directory / Azure AD administration, including Group Policy</li><li>Windows 10/11 support</li><li>Excellent communication and customer service skills</li></ul>Desirable Skills:<ul><li>Windows Server administration (2016/2019/2022)</li><li>Hyper-V virtualisation</li><li>MDM solutions (e.g. Intune, Apple, Meraki)</li><li>Apple device support</li><li>Backup and disaster recovery technologies</li><li>Applicants must have prior experience in a similar IT support role.</li></ul>Package &amp; Benefits:<ul><li>Salary up to £35,000 per annum (dependent on experience)</li><li>Pension contribution</li><li>Performance-related bonus</li><li>Private healthcare</li><li>Life assurance</li><li>Flexible working arrangements</li><li>Additional company benefits</li></ul>

IT Support Engineer

<h3>Role: Vendor Portfolio Executive Location: Birmingham (Hybrid - WFH Monday &amp; Friday) Salary: £35,000</h3><h3>Why this role?</h3>This is a key commercial role sitting at the heart of our vendor strategy. You'll be the person who brings clarity to complex vendor portfolios - deciding what matters, what doesn't, and why - and making sure Sales, Marketing, Procurement and Vendors are all aligned.If you enjoy understanding products, spotting opportunities, and shaping how a business focuses its effort (without carrying a sales target or negotiating contracts), this role is for you.<h3> What you'll be doing</h3><ul><li>Owning product and portfolio clarity for assigned vendors - what we sell, where it fits, and where it's going</li><li>Translating vendor roadmaps and updates into clear, usable guidance for internal teams</li><li>Acting as the internal product expert and source of truth</li><li>Supporting Sales with positioning, focus ranges, and competitive context</li><li>Working closely with Vendor Enablement, Procurement, Marketing and Finance to keep everything joined up</li><li>Managing product lifecycle visibility - new launches, transitions, and end-of-life planning</li></ul><h3> What you won't be doing</h3><ul><li>❌ Negotiating vendor terms</li><li>❌ Setting pricing or rebates</li><li>❌ Placing purchase orders or managing stock</li><li>❌ Carrying a sales target</li></ul>This role is about insight, structure, and influence - not transactions.<h3> Who this role suits</h3>You'll likely come from a background in:<ul><li>Vendor or Product Enablement</li><li>Purchasing / Buying / Procurement (commercially focused)</li><li>Sales Operations or Commercial Operations</li><li>Presales / Solutions Consulting</li><li>Vendor or Channel Management</li></ul>You're organised, commercially curious, confident working cross-functionally, and enjoy being the person who makes sense of complexity. <h3>Why join us?</h3><ul><li>Influence real commercial decisions without sales pressure</li><li>Work closely with leading vendors and senior internal stakeholders</li><li>Shape portfolio direction and support scalable growth</li><li>Be part of a collaborative, fast-moving environment where clarity matters</li></ul> If you think this could be the ideal next role for you, please apply with an up to date CV to be considered.

Vendor Portfolio Executive

Role: Events Coordinator Location: Harlow - On-siteSalary: Up to £40kI'm currently working with one of my top clients, a leading retailer, who are looking to bring in an Events Coordinator to join their growing marketing team.This is a really exciting opportunity for someone who enjoys bringing brands to life through events, partnerships and creative activations. You'll play a key role in planning and delivering a range of events, sponsorships and brand experiences that help drive awareness and engagement.The team are supportive, ambitious and full of ideas, with strong growth plans in place - so it's a great opportunity for someone who enjoys thinking outside the box and creating memorable brand moments.Key responsibilities include: * Planning and coordinating a variety of brand events, activations and sponsorship opportunities * Supporting the delivery of trade shows, retail events, brand launches and promotional activity * Managing event logistics including venues, suppliers, timelines and budgets * Working closely with internal teams across marketing, ecommerce and commercial to ensure events align with wider campaigns * Coordinating sponsorship partnerships and ensuring brand presence is executed effectively * Briefing and working with external partners, agencies and suppliers * Supporting event promotion across digital channels and marketing campaigns * Measuring event success and reporting on engagement, attendance and overall impactIdeal background: * Experience in an events, marketing or brand activation role * Experience coordinating events, sponsorships or brand activations * Strong organisational and project management skills * A creative mindset with the ability to think outside the box * Confident managing multiple projects and working with external partners and suppliers * Background within retail, consumer brands, lifestyle brands or events agencies would be beneficialThis is a great opportunity for someone who loves events, brand experiences and creative marketing, and wants to be part of a team helping to grow a well-known retail brand.

Events coordinator

Role: Marketing Manager Location: Harlow - On-site Salary: Up to £55kI'm currently working with one of my top clients, a leading retailer, who are looking to bring in a Marketing Manager to join their growing team.This is a great opportunity to join a supportive, ambitious marketing function with strong growth plans, where you'll play a key role in shaping and delivering the brand's marketing campaigns and promotional activity.The role will sit at the heart of the marketing team, helping to plan, manage and execute the promotional calendar, ensuring campaigns are delivered effectively across multiple channels.Key responsibilities include: * Owning and managing the annual promotional and campaign calendar, ensuring activity is planned and delivered effectively * Leading the end-to-end delivery of marketing campaigns, from planning through to execution and analysis * Working closely with internal teams including ecommerce, digital, design and trading to ensure campaigns are aligned with business objectives * Coordinating seasonal campaigns, product launches and promotional activity across digital and in-store channels * Briefing and managing creative assets, content and campaign materials * Monitoring campaign performance and reporting on key marketing and commercial metrics * Supporting brand growth through creative campaign ideas and marketing initiatives * Managing relationships with external agencies, partners and suppliersIdeal background: * Experience in a Marketing Manager or Senior Marketing Executive role * Strong experience managing marketing campaigns and promotional calendars * Background within retail, ecommerce, consumer brands or FMCG would be highly beneficial * Experience working cross-functionally with digital, ecommerce and commercial teams * Highly organised with strong project management and campaign planning skills * A proactive and creative mindset with the ability to manage multiple campaigns at onceThis is a fantastic opportunity for someone looking to take ownership of high-impact marketing campaigns within a growing retail business.

Marketing Manager

Role: Digital Marketing Executive (Ecommerce) Location: Harlow - On-site Salary: Up to £40,000I'm currently working with one of my top clients, a leading retailer, who are looking to bring a Digital Marketing Executive into their growing marketing team.This is a great opportunity to join a supportive, ambitious team with strong growth plans, where digital and ecommerce are a major focus for the business. The team are investing heavily in their online presence and marketing technology, so it's an exciting time to come in and make a real impact.You'll play a key role in driving online traffic, customer acquisition and ecommerce performance, working across both paid media and organic channels while collaborating closely with the wider marketing and ecommerce teams.Key responsibilities include: * Managing and optimising paid media campaigns across Google Ads and Meta Ads Manager to drive traffic and conversions * Supporting and developing the SEO strategy, including on-page optimisation, keyword research and content recommendations * Using tools such as Google Analytics (GA4), Google Search Console and Google Tag Manager to analyse performance and identify opportunities for improvement * Monitoring and reporting on campaign performance, ROAS and key ecommerce metrics * Supporting website optimisation and digital initiatives to improve customer journey, engagement and conversion rates * Collaborating with the wider team on content, landing pages and promotional campaigns * Supporting email marketing activity and broader digital campaigns where needed * Keeping up to date with the latest digital marketing trends, tools and platform updatesIdeal background: * Experience managing paid campaigns across Google Ads and Meta * Understanding of SEO best practices, including keyword research and on-page optimisation * Experience using tools such as GA4, Google Search Console, SEMrush, Ahrefs or similar platforms * Exposure to email marketing platforms such as Mailchimp, Klaviyo or HubSpot would be beneficial * Background within retail/ecommerce or a digital/marketing agency environment would be ideal * Someone who enjoys working in a fast-paced, collaborative team and is keen to learn and developThe business has big growth plans over the next few years, making this a great opportunity for someone who wants to develop their digital marketing career within a well-known retail brand that is investing heavily in ecommerce.

Digital Marketing Executive

Job Title: Social Media Manager &amp; Content Creator Location: Dudley (Fully Office-Based) Salary: £30,000 per yearWe are looking for a creative and hands-on Social Media Manager &amp; Content Creator to join our team in Dudley. This role is ideal for someone who enjoys both managing social media accounts and producing engaging, high-quality content, while also taking responsibility for overseeing a small team.The successful candidate will have strong experience within the food &amp; beverage or hospitality sector, with agency experience highly desirable.<h3 >Key Responsibilities</h3><ul><li>Manage and grow multiple social media accounts across platforms including Instagram, Facebook, TikTok, LinkedIn and X.</li><li>Plan, create and publish engaging social media content including captions, graphics, photography and short-form video.</li><li>Capture content using an iPhone, including photos and videos of food, venues, events and behind-the-scenes moments.</li><li>Develop and execute social media strategies to increase engagement, reach and brand awareness.</li><li>Monitor analytics and performance metrics, optimising campaigns based on results.</li><li>Respond to comments, messages and online interactions in a timely and professional manner.</li><li>Oversee and support two junior team members, ensuring consistent and high-quality content output.</li><li>Work closely with the wider marketing team to support campaigns and promotional activity.</li></ul><h3 >Requirements</h3><ul><li>Proven experience managing social media accounts for brands or businesses.</li><li>Essential: Experience within the food &amp; beverage or hospitality industry.</li><li>Highly desirable: Agency experience managing multiple client accounts.</li><li>Strong content creation skills including copywriting, photography and short-form video.</li><li>Comfortable capturing content using an iPhone in live hospitality environments.</li><li>Good understanding of social media platforms, trends and analytics tools.</li><li>Excellent organisational and communication skills.</li><li>Ability to manage multiple accounts and guide junior team members.</li></ul><h3 >What We Offer</h3><ul><li>Salary: £30,000 per year</li><li>Opportunity to work with exciting brands within the hospitality sector</li><li>A collaborative and supportive office environment</li><li>Career development within a growing marketing team</li></ul>Please apply with your CV and a portfolio showcasing social media accounts, campaigns or content you have created or managed.

Social Media Manager & Content Creator 

Product Marketing ManagerLocation: Hybrid - Milton Keynes Salary: Up to £60,000 About the CompanyOur client is a fast-growing SaaS company building a platform used by large multi-site organisations to improve operational visibility and performance.As the product suite continues to expand, they are looking to hire a Product Marketing Manager to bring clarity to how their products are positioned, packaged, and taken to market.This is a fast-paced scale-up environment, where strong product positioning and commercial thinking are key.The RoleThe Product Marketing Manager will own the positioning, productisation, and go-to-market strategy across a portfolio of SaaS products.Working at the intersection of product, sales, and marketing, you will translate product capability into clear, differentiated, and commercially compelling offerings that are easy for customers to understand and easy for sales teams to sell.This is a highly commercial role focused on product clarity, differentiation, and revenue impact.Key ResponsibilitiesProduct Positioning<ul><li>Own product messaging and value propositions across the portfolio.</li><li>Translate complex platform capabilities into clear buyer-focused propositions.</li><li>Define competitive positioning and differentiation.</li></ul>Productisation<ul><li>Shape how products are structured, packaged, and sold.</li><li>Define tiers, bundles, use cases, and pricing logic.</li></ul>Go-To-Market<ul><li>Lead product and feature launches.</li><li>Ensure consistent messaging across campaigns, website, and sales materials.</li></ul>Sales Enablement<ul><li>Create clear sales tools including product one-pagers, use-case decks, and demo narratives.</li><li>Support the sales team with strong product storytelling and positioning.</li></ul>Market Insight<ul><li>Gather feedback from sales and the market to refine positioning and messaging.</li><li>Monitor competitors and evolve the product narrative.</li></ul>Skills &amp; ExperienceEssential<ul><li>Experience in Product Marketing, Solution Marketing, or Sales Enablement within B2B SaaS.</li><li>Strong understanding of platform or multi-product SaaS environments.</li><li>Ability to translate complex products into clear, compelling messaging and positioning.</li><li>Experience working cross-functionally with product, sales, and marketing teams.</li><li>Comfortable working in a fast-moving, scaling business.</li></ul>

Product Marketing Manager

<h2>Middleweight Designer (Product / Ecommerce)</h2>Location: Birmingham Hybrid - 3 days onsite / 2 days remote Salary: £30,000 - £35,000 depending on experienceWe're currently supporting a client in their search for a Middleweight Designer to join their growing creative team. This role is ideal for someone with strong digital design skills and experience working on product or ecommerce projects.You'll work closely with the wider creative team to deliver high-quality digital work across a variety of projects, contributing to engaging ecommerce experiences and brand-led design.<h3>Key Responsibilities</h3><ul><li>Create high-quality digital and ecommerce design work across client projects</li><li>Work collaboratively with designers and the wider team to deliver strong creative output</li><li>Contribute to UI design and digital experiences across ecommerce platforms</li><li>Ensure work maintains a high level of craft, attention to detail, and brand consistency</li><li>Support the delivery of creative work across multiple projects and campaigns</li></ul><h3>Requirements</h3><ul><li>Experience working as a Middleweight Designer</li><li>Strong digital design and UI skills</li><li>Experience working on product or ecommerce projects</li><li>Portfolio demonstrating strong visual design and UI work</li><li>Understanding of UX principles (UX specialisation not required)</li><li>Figma experience is required</li><li>Shopify experience is a bonus</li></ul><h3>Working Arrangement</h3>Hybrid working: 3 days onsite in the studio and 2 days working from home each week. The team values in-person collaboration to maintain a strong creative culture.<h3>Benefits</h3>The role comes with a great benefits package, including:<ul><li>Bonus scheme</li><li>Extra day off for your birthday</li><li>Reduced working week hours</li><li>Additional benefits available</li></ul>

Middleweight Designer

<h2>Senior Designer (Product / Ecommerce)</h2>Location: Birmingham Hybrid - 3 days onsite / 2 days remote Salary: £35,000 - £50,000 depending on experienceWe're currently supporting a client in their search for a Senior Designer to join their creative team. This role is ideal for someone with strong product or ecommerce design experience who enjoys owning their work and delivering high-quality digital design.The successful candidate will work closely with the Creative Director, helping deliver exceptional creative work across a range of digital and ecommerce projects.<h3>Key Responsibilities</h3><ul><li>Deliver high-quality digital and ecommerce design across client projects</li><li>Work closely with the Creative Director to execute creative direction and maintain high design standards</li><li>Confidently present and discuss creative concepts with clients</li><li>Contribute to creative and brand strategy conversations</li><li>Ensure work consistently meets a high level of craft and attention to detail</li><li>Collaborate with internal teams to deliver engaging digital experiences</li></ul><h3>Requirements</h3><ul><li>Proven experience working as a Senior Designer</li><li>Strong product or ecommerce design experience</li><li>Strong digital design and UI skills</li><li>Confident presenting work and discussing creative ideas with clients</li><li>Strong understanding of brand and digital design principles</li><li>Figma experience is required</li><li>Ability to work independently and step into projects with confidence</li></ul><h3>Working Arrangement</h3>Hybrid working: 3 days onsite in the studio and 2 days working from home each week. The team values in-person collaboration to maintain a strong creative culture.<h3>Benefits</h3>The role comes with a great benefits package, including:<ul><li>Bonus scheme</li><li>Extra day off for your birthday</li><li>Reduced working week hours</li><li>Additional benefits available</li></ul>

Senior Designer

Job Title: B2B Marketing Lead Location: St. Albans (Hybrid, but must be commutable as some office days will be required) Salary: Competitive (DOE) Sector: FMCGThe OpportunityWe're partnering with a fast-growing, high-growth FMCG brand that has built a strong D2C presence and is now scaling into B2B distribution across stockists, hotels, cocktail bars, restaurants, and retail channels.The company is also expanding into the US market, creating a unique opportunity for a marketing leader to combine trade/B2B expertise with international experience.They're looking for a Head of B2B Marketing to lead this expansion, owning strategy, driving partner demand, and managing CRM and email campaigns to engage, educate, and convert trade audiences.Key ResponsibilitiesB2B &amp; Trade Marketing<ul><li>Develop and execute the B2B marketing strategy across hospitality, on-trade, and retail channels</li><li>Support the growth of distribution into bars, hotels, restaurants, and stockists</li><li>Create trade marketing toolkits, POS materials, sales collateral, and brand assets to enable partners</li><li>Manage CRM and email marketing campaigns targeted at trade buyers and partners, building relationships and driving engagement</li></ul>Hospitality &amp; On-Trade Activation<ul><li>Design and lead campaigns and activations for trade venues</li><li>Represent the brand at industry events, trade shows, and hospitality activations</li><li>Build advocacy with bartenders, buyers, and trade partners</li></ul>International Expansion<ul><li>Support the brand's US market entry through tailored trade and marketing strategies</li><li>Work with international partners and distributors to build brand awareness and drive demand</li><li>Adapt messaging and campaigns for local trade audiences</li></ul>Commercial Collaboration<ul><li>Work closely with sales and leadership teams to align marketing activity with distribution and revenue goals</li><li>Track campaign and CRM performance, reporting on impact to account acquisition, engagement, and sell-through</li></ul>Requirements<ul><li>Proven experience in B2B / trade marketing within FMCG or consumer brands</li><li>Experience working with distribution into hospitality, on-trade, or retail channels</li><li>Strong understanding of CRM and email marketing to engage trade audiences</li><li>Exposure to international markets (US experience highly desirable)</li><li>Ability to translate brand positioning into commercially effective campaigns</li><li>Experience with high-growth or challenger brands is advantageous</li></ul>

Trade Marketing Manager

Ecommerce ManagerLocation: Hemel HempsteadSalary: £50-£60kFMCG | High-Growth Consumer Brand | Commercially DrivenWe're partnering with an ambitious, scaling FMCG brand seeking a commercially astute Ecommerce Manager to take full ownership of their DTC performance.This is a high-impact role for someone who thrives on accountability, understands digital trading levers, and knows how to convert data into commercial growth.Revenue &amp; Commercial Performance Leadership<ul><li>Take full ownership of daily, weekly and monthly ecommerce revenue performance</li><li>Actively manage key KPIs including conversion rate, AOV, margin and return rate</li><li>Build and execute the ecommerce trading calendar across launches, campaigns and peak periods</li><li>Align on-site trading with stock position, commercial targets and promotional strategy</li><li>Quickly identify underperformance and implement corrective actions</li><li>Deliver clear reporting with actionable commercial insights</li></ul>Customer Journey &amp; Optimisation Strategy<ul><li>Lead and execute the CRO roadmap</li><li>Analyse user behaviour including funnels, drop-offs, device performance and paths to purchase</li><li>Identify and prioritise improvements across listing pages, product pages, navigation and checkout</li><li>Collaborate with UX and technical teams to implement structured testing</li><li>Track performance impact of tests and continuously refine optimisation plans</li></ul>On-Site Commercial Execution &amp; Merchandising<ul><li>Own product merchandising rules, sorting logic and promotional mechanics</li><li>Maintain product data accuracy across pricing, attributes and availability</li><li>Analyse product and category performance including sell-through, returns and margin contribution</li><li>Use trading insights to influence product positioning and promotional direction</li><li>Ensure the site remains commercially sharp, performance-led and conversion focused</li></ul>Paid Media &amp; Platform Growth<ul><li>Manage and optimise Google Ads activity with a strong focus on ROAS and profitability</li><li>Partner with agencies where required while retaining performance ownership</li><li>Own Shopify performance and identify opportunities to enhance functionality and UX</li><li>Drive platform improvements that directly impact revenue and conversion</li></ul>What You'll Bring<ul><li>Strong ecommerce trading experience within FMCG, DTC or consumer brands</li><li>Hands-on Shopify expertise</li><li>Proven experience managing and optimising Google Ads</li><li>Commercial awareness - confident managing margin, stock flow and promotional impact</li><li>Analytical mindset with strong GA4 and reporting capability</li><li>Demonstrated success delivering CRO improvements</li><li>Comfortable operating in a fast-paced, growth-oriented environment</li></ul>

eCommerce Manager

Role: Senior 2nd Line IT Support Engineer Location: Horsham area (Office-based with occasional client visits) Salary: £33,000 - £37,000 depending on experience Job Type: Full TimeAbout the RoleAn established and growing Managed Service Provider in the Horsham area is looking for a Senior 2nd Line IT Support Engineer to join their technical team.This role is ideal for someone who enjoys solving complex technical issues, working across a variety of technologies, and supporting a diverse range of small and medium-sized business clients.You will be responsible for resolving escalated support issues, mentoring junior engineers, and contributing to project work including infrastructure upgrades, cloud migrations and security improvements.This is a hands-on technical role where strong troubleshooting ability, excellent customer service, and a proactive approach are essential.Key Responsibilities* Provide 2nd line technical support for infrastructure, cloud, and end-user issues * Troubleshoot escalated incidents from the service desk * Support Microsoft 365 environments, including administration and troubleshooting * Manage and support Windows Server environments and Active Directory * Assist with network troubleshooting including switches, firewalls, and VPNs * Support backup, disaster recovery, and security solutions * Assist with cloud migrations and infrastructure projects * Work closely with 1st line engineers, providing guidance and escalation support * Document solutions, procedures, and client environments * Deliver excellent customer service to business clientsRequired Skills &amp; Experience* 3+ years experience in an IT support or MSP environment * Strong experience with: * Microsoft 365 administration * Windows Server (2016/2019/2022) * Active Directory &amp; Group Policy * Azure / cloud services * Networking fundamentals (DNS, DHCP, VPNs, VLANs) * Experience supporting SME clients * Strong troubleshooting and problem-solving skills * Ability to manage multiple support tickets and priorities * Excellent communication skillsDesirable Skills* Experience with Azure AD / Entra ID * Firewall administration (SonicWall, Fortinet, WatchGuard or similar) * Backup technologies (Veeam, Datto, etc.) * RMM / PSA tools used within managed services * Exposure to cyber security tools or frameworks * Microsoft certifications (MS-900, AZ-900, or similar)What We Offer* Salary between £33,000 - £37,000 * Supportive technical team environment * Opportunities to work with modern cloud and security technologies * Training and certification support * Exposure to a wide variety of client environments * Career progression within a growing MSPIdeal CandidateYou will be someone who enjoys getting stuck into technical challenges, thrives in a fast-paced support environment, and takes pride in delivering high-quality IT support to business clients.A background working within a managed service provider or multi-client support environment would be highly advantageous.

Senior 2nd Line Engineer 

Role: IT Support Engineer<ul><li>Location: Horsham, West Sussex</li><li>Salary: Up to £32,000 per year</li><li>Work Model: Full-time, permanent - Onsite</li></ul>The RoleWe are looking for a motivated IT Support Engineer to join our growing IT team based in Horsham. This role is ideal for someone currently working in senior first line support who is ready to step into more 2nd line responsibilities.You will provide day-to-day technical support to users, resolving IT issues and ensuring systems run smoothly. This is a great opportunity to develop your technical skills while working with a range of technologies in a supportive environment.Key Responsibilities<ul><li>Provide 1st and 2nd line IT support to internal users</li><li>Troubleshoot and resolve hardware, software, and network issues</li><li>Manage and resolve support tickets in line with SLAs</li><li>Support Microsoft 365 including Outlook, Teams, and SharePoint</li><li>Assist with user account management in Active Directory</li><li>Set up and configure laptops, desktops, and mobile devices</li><li>Support Windows environments</li><li>Escalate complex issues when required</li><li>Assist with IT projects and system improvements</li></ul>Required Skills &amp; Experience<ul><li>MSP experience </li><li>Experience in an IT Support / Service Desk / Helpdesk role</li><li>Strong knowledge of Windows 10/11</li><li>Experience with Microsoft 365</li><li>Basic knowledge of Active Directory</li><li>Understanding of networking fundamentals (DNS, DHCP, TCP/IP)</li><li>Experience with hardware setup and troubleshooting</li><li>Excellent communication and problem-solving skills</li></ul>Desirable (Not Essential)<ul><li>Exposure to Azure or cloud environments</li><li>Experience with ticketing systems</li><li>Relevant IT certifications (CompTIA, Microsoft etc.)</li></ul>What's On Offer<ul><li>Salary up to £32,000</li><li>Opportunity to gain hands-on 2nd line experience</li><li>Supportive team environment</li><li>Career progression and training opportunities</li><li>Modern office based in Horsham</li></ul>This is a great opportunity to join a supportive team where you can continue developing your technical skills and progress your IT career.Please apply with your updated CV, and we will be in touch to discuss the role in more detail.

IT Support Engineer 

Job Title: Head of Telecoms and Unified Communications Salary: £80,000 plus car allowance Location: Manchester, United Kingdom Job Type: Full Time / Permanent Department: Communications (Managed Services) Reports to: Executive Leadership TeamRole OverviewThe Head of Communications is accountable for leading and developing the organisation's communications portfolio, covering Mobile, Unified Communications (UC), and Internet of Things (IoT) services. This position plays a key role in driving growth across the communications function, supporting existing customers through value-added solutions, and ensuring the consistent delivery of high-performing voice, connectivity, and mobility services. The role works closely with senior stakeholders and technical leadership to align offerings, improve efficiency, and support long-term business objectives. Core Responsibilities Leadership and Direction * Define and execute the overall strategy for the communications function * Build, lead, and develop a high-performing team specialising in mobile and UC solutions * Assess market trends and identify opportunities for expansion and service innovation * Promote cross-selling and upselling initiatives to maximise customer valueService and Operational Oversight * Take ownership of daily operational performance across communications services * Partner with technology leadership to align and standardise mobile, UC, and connectivity solutions * Work collaboratively with internal teams to ensure smooth delivery, support, and service integrationPartner and Supplier Engagement * Maintain and develop strong relationships with strategic partners and suppliers * Lead commercial negotiations to secure favourable terms and reliable service outcomes * Use partner capabilities to strengthen the overall communications portfolioCustomer Experience * Champion service quality and reliability to maintain high customer satisfaction levels * Introduce structured feedback and improvement processes to enhance service delivery * Support sales and marketing activity by contributing technical and commercial expertiseFinancial and Performance Management * Plan and control the communications budget with a focus on efficiency and return on investment * Track performance against financial and operational targets * Produce regular management reports and insights for executive reviewExperience and Capabilities * Background and Knowledge * Demonstrable leadership experience within telecommunications or Unified Communications environments * Solid technical understanding of VOIP and connectivity services, including FTTC, FTTP, Leased Lines, and SEGEAKey Skills* Strong people leadership and stakeholder management skills * Commercially minded with the ability to translate strategy into execution * Confident communicator with the ability to influence at all levels * Proven ability to manage supplier relationships and commercial agreements * Sound financial management and budgeting experience

Head of Telecoms and Unified Communications 

Role: Technical Operations Director Salary: £90,000 Location: Manchester Sector: IT Managed ServicesOverviewWe are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients.Key Responsibilities* Operational Leadership &amp; Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas. * Embed a culture of operational excellence by implementing, maintaining, and mentoring teams on agreed technical and service standards. * Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance.Technical* A deep understanding of RMM platforms, preferably within the Datto/Kaseya ecosystem - can set up, control, monitor and spot problems - knows how to identify weakness in controls * Has built and implemented governance frameworks which lead to outstanding technical controls - processes and quality assurance; training and SOPs; auditing, feedback loops and root cause analysis * Lead an incident response / handle L3 and above level referrals and escalations * Can see technical issues down the road and inform the group risk management framework * On top of and abreast of new technology - has a deep understanding of the technology landscape and how this interacts and interfaces and can identify areas for improvement * Can put the group technical strategy and stack selections into plain English - able to describe the landscape to non-technical peopleService Delivery &amp; Client Engagement* Serve as an escalation point for complex L3 technical issues, guiding teams and reinforcing continuous skill development. * Participate in customer checkpoints to ensure service performance aligns with client expectations. * Work closely with account managers and client stakeholders as a trusted technical advisor, including supporting cyber security posture and compliance. * Support the Bid and Pre-Sales teams with technical insight, site assessments, and solution recommendations.Collaboration &amp; Cross-Functional Support* Work with Group Solutions to ensure alignment on new products, implementation processes, and ongoing training requirements. * Collaborate with engineering, projects, and service delivery teams to embed standards into day-to-day operational workflows. * Partner with HR and leadership on recruitment of senior technical roles. * Provide guidance, leadership, and mentoring to technical teams to foster quality, accountability, and knowledge growth.Essential Skills &amp; Experience* Significant experience in a senior technical or operational leadership role within an MSP or IT services organisation. * Strong technical background across Microsoft technologies, infrastructure, networking, cloud services, and cyber security. * Expert understanding of MSP toolsets including Datto RMM and Autotask PSA. * Demonstrable experience building and enforcing technical standards, service governance, and quality frameworks. * Excellent communication, stakeholder management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. * Must have MSP - current or very recent (last 2 years) * MSP must be in the £5 to £30m bracket and have a significant commercial client footprint * Must have operated at a senior level similar to the level we want the role to operate at or be able to demonstrate that given their technical skills and background they are ready to make the next step, comfortablyDesirable* Formal qualifications in IT service management, quality assurance, or related disciplines. * Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). * Strong ability to influence, coach, and drive meaningful change across technical and non-technical teams.

Technical Director 

Presales ConsultantLocation: Wellingborough (On-site with hybrid flexibility) Salary: Up to £45,000 per annum Full UK Driving Licence requiredThe OpportunityA well established and growing IT Value Added Reseller based in Wellingborough is seeking a commercially minded and technically capable Presales Consultant to support its expanding client base.This is an excellent opportunity for someone who understands the VAR sales cycle from discovery and solution design through to proposal and handover, and who enjoys working closely with both clients and vendors to deliver best fit technology solutions.The role is primarily office based to enable close collaboration with the sales and technical teams, with flexibility for hybrid working where appropriate.About the BusinessThe company is a trusted technology partner to SMEs and mid sized organisations, specialising in the supply, design and integration of IT infrastructure, cloud solutions, cyber security, networking and end user computing solutions.With strong vendor relationships and a consultative sales approach, the business focuses on delivering tailored solutions that align technology investment with business objectives rather than simply supplying products.Key Responsibilities<ul><li>Support Account Managers and Business Development Managers throughout the sales cycle</li><li>Lead technical discovery meetings to understand client requirements and existing environments</li><li>Design and scope solutions across areas including Microsoft 365, Azure, server and storage infrastructure, networking, cyber security, backup and disaster recovery, and end user hardware</li><li>Liaise with vendors and distributors to build competitive and compliant solutions</li><li>Produce technical proposals, solution documentation and detailed costings</li><li>Present solutions to clients, clearly articulating technical value in business terms</li><li>Ensure a smooth handover to delivery or implementation teams</li></ul>About YouYou will have experience working within a VAR or IT solutions provider environment and understand product sourcing, margin considerations, vendor engagement and project scoping.Essential experience and skills<ul><li>Experience in a Presales, Solutions Consultant or Technical Consultant role within a VAR or IT reseller</li><li>Strong understanding of infrastructure, cloud and cyber security solutions</li><li>Experience building multi vendor solutions and managing distributor relationships</li><li>Ability to translate technical requirements into clear commercial proposals</li><li>Confident client facing communication and presentation skills</li><li>Full UK driving licence, as client visits will be required</li></ul>Desirable<ul><li>Microsoft or other vendor certifications</li><li>Experience with quoting tools, CRM systems and distributor portals</li><li>Knowledge of structured procurement processes</li></ul>What's on Offer<ul><li>Salary up to £45,000 depending on experience</li><li>Company Social Events </li><li>Company Holiday</li><li>Hybrid working flexibility</li><li>Career development within a growing VAR business</li><li>Exposure to leading technology vendors</li><li>Supportive and collaborative working environment</li></ul>

Presales Consultant 

💼 Role: Service and Operations Manager 📍 Location: London (Old Street) 💰 Salary: £45,000 - £50,000 per annum 🕒 Setup: Full-time | 5 days on-siteAbout the RoleAn established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division.This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio of business clients.This is a hands-on leadership role for someone who combines strong operational discipline with commercial awareness and a data-driven mindset.You will play a key role in safeguarding company assets, improving service profitability and ensuring consistently high standards of client service.Key ResponsibilitiesService Operations Leadership* Lead and develop the service desk and field engineering teams. * Ensure all client service requests are prioritised and resolved within agreed SLAs. * Drive accountability, ownership and high performance across the service function. * Implement structured preventative maintenance programmes. * Monitor and continuously improve customer satisfaction levels.Stock &amp; Asset Management* Take ownership of stock and asset management across warehouse, engineers and client sites. * Conduct structured monthly stock takes and maintain accurate stock valuation. * Investigate and resolve discrepancies and implement controls to prevent stock loss. * Reduce obsolete and excess stock levels. * Stock is treated as a financial asset, so accuracy and accountability are essential.Procurement &amp; Cost Control* Oversee procurement of parts and consumables. * Ensure correct allocation of parts and consumables across service jobs. * Monitor supplier spend and identify anomalies. * Improve cost efficiency and purchasing discipline. * Maintain clear approval processes and procurement audit trails.Systems &amp; Performance Reporting* Maintain operational control of service management systems and ERP platforms. * Produce structured weekly and monthly operational reports. * Analyse service profitability by client, device type and engineer. * Identify inefficiencies and implement corrective actions. * Establish and track measurable KPIs across service operations. * This role requires proactive analysis and operational improvement, not simply report production.Warranty &amp; Profit Recovery* Manage consumables and parts warranty claims. * Improve recovery from manufacturers. * Monitor consumable yield performance. * Contribute to improved device-level profitability.Client &amp; Commercial Engagement* Conduct service reviews with key client stakeholders. * Build strong relationships with client contacts. * Identify opportunities for service improvement. * Support account retention and service development initiatives.Experience &amp; Skills Required* Proven experience leading a service desk or technical service environment. * Experience managing field engineering teams or technical support teams. * Strong stock control or inventory management experience. * Experience overseeing procurement and supplier relationships. * ERP or service management system experience (ECi or similar desirable). * Strong analytical capability with the ability to interpret operational and financial data. * Excellent communication skills and confidence working with both technical teams and clients. * Highly organised, structured and accountable. * Managed Print Services experience is essential.Personal Attributes* We are looking for someone who demonstrates: * Strong operational discipline * A governance and accountability mindset * Commercial awareness * Proactive problem solving * Confidence challenging inefficiencies * Analytical and results-focused thinkingThe Opportunity* This role offers the opportunity to take ownership of a critical operational function within a growing managed services organisation. * You will have the ability to influence service delivery processes, improve operational performance and contribute directly to business efficiency and profitability. * If you have experience leading Managed Print service operations and are looking for a role where you can make a measurable operational impact, we would welcome your application.

Service & Operations Manager

Role: IT Technician Department: IT (Business Services) Location: Carlisle Reports to: Head of IT Benefits: 30 days holiday plus bank holidaysAbout the RoleWe are seeking a proactive and customer-focused IT Technician to join our Business Services team. This role provides day-to-day IT support across the organisation, working closely with senior IT colleagues to deliver a comprehensive, efficient and high-quality service that meets business needs.This is an excellent opportunity for someone with early-career IT experience who is looking to develop their technical skills within a professional environment.Key Responsibilities* Provide first-line support for colleagues experiencing issues with computers, network devices and associated systems * Deliver desktop and basic server support, minimising downtime and disruption * Install, configure and maintain end-user hardware and software * Set up and support laptops, desktops, mobile devices and desk phones * Manage user onboarding and offboarding, including equipment setup and access configuration * Support office technology including display panels, projectors, AV systems and multifunction devices * Maintain accurate asset registers and software licensing records * Ensure compliance with software licensing and data protection requirements * Assist with external compliance standards (e.g. Cyber Essentials or equivalent frameworks) * Document IT procedures and contribute to user guidance materials * Deliver one-to-one and group training sessions to improve user knowledge and efficiency * Liaise with third-party suppliers to resolve issues and coordinate upgrades * Escalate complex issues appropriately to senior IT colleagues * Travel to branch offices as required * Participate in ongoing professional development and technical training * Occasionally support out-of-hours upgrades and patching activitiesAbout You* At least 1 year's experience in an IT support or technical role * Strong working knowledge of Microsoft Office and common business applications * Good understanding of antivirus and endpoint security solutions * Excellent communication and customer service skills * Strong problem-solving ability and analytical mindset * Well organised, accurate and able to prioritise effectively * Ability to work independently and as part of a team * Calm under pressure with a proactive and flexible approachPersonal Attributes* Self-motivated and responsible * Detail-oriented * Friendly and approachable * Committed and proactive * Proud of delivering high-quality work

IT Technician 

Position: Field EngineerLocation: Home-based with travel across London and client sitesSalary: Up to £40,000 + benefits listed belowAbout the CompanyThey are specialist IT services provider supporting financial organisations across the globe. Our focus is delivering highly resilient, secure, and scalable technology solutions within regulated environments. Operating as a modern, cloud-first business and recognised Microsoft partner, they help clients modernise their infrastructure through enterprise-level support, consultancy, and procurement services.The RoleWe are seeking an experienced Field Engineer based within commuting distance of Central London. This is a predominantly client-facing position, providing onsite technical support across a diverse range of environments.You will work directly with customers to deliver hands-on infrastructure support across desktop, server, networking, and cloud platforms. The role requires strong troubleshooting capability, proactive problem-solving skills, and the confidence to operate independently on client sites.This is a fully field-based role with regular travel to customer locations.Key Responsibilities<ul><li>Provide onsite technical support across multiple client environments</li><li>Diagnose and resolve complex hardware, software, and infrastructure issues</li><li>Support cloud and on-premise systems, ensuring stability and security</li><li>Act as a trusted technical advisor to client stakeholders</li><li>Accurately document work completed and maintain system records</li><li>Escalate issues appropriately where required</li><li>Contribute to knowledge sharing and continuous technical improvement</li><li>Represent the company professionally while on client premises</li></ul>You must have:<ul><li>Previous experience within an MSP or IT solutions provider environment (2 years' experience required)</li><li>Proven experience working as a Field Engineer across multiple client sites</li><li>Strong troubleshooting ability across complex IT infrastructures</li><li>Comfortable working independently and managing priorities in fast-paced environments</li><li>Strong communication and customer service skills</li><li>A genuine interest in technology and continuous learning</li></ul>Technical Skills &amp; Experience<ul><li>Minimum 2+ years' experience in a 2nd Line / Infrastructure Support role</li><li>At least 1 year in a field-based engineering position</li><li>Solid knowledge of Microsoft Azure</li><li>Microsoft 365 / Office 365 administration (cloud-hosted environments)</li><li>Windows Server and Microsoft Exchange administration</li><li>Active Directory management</li><li>Virtualisation technologies</li><li>Networking fundamentals (LAN, WAN, VPN, Wireless)</li><li>Backup technologies including Veeam and cloud-based solutions</li><li>Endpoint hardware/software diagnostics</li><li>Antivirus and security solutions</li></ul>Core Competencies<ul><li>Excellent communication and stakeholder management skills</li><li>Strong attention to detail and organisational ability</li><li>Professional and confident client-facing manner</li><li>Ability to remain calm and effective under pressure</li><li>Collaborative team player</li></ul> Benefits<ul><li>31 days annual leave (role dependent)</li><li>Overtime opportunities</li><li>Onsite and shift incentives</li><li>Pension scheme</li><li>Health cash plan</li><li>Employee discount platform</li><li>Discounted retail, cinema and gym memberships</li><li>Training and professional development</li><li>Social events</li><li>Cycle to Work scheme</li><li>Electric vehicle lease scheme</li><li>Discounted hardware and software</li></ul>Application Process:Once applied with your most up to date CV, this will go straight to our inbox. We will be making our way through applicants and if relevant you will receive a call from us!

IT Field Engineer 

ob Title: Junior Marketing Executive Location: Birmingham (Hybrid) Salary: £25,000-£28,000 Start Date: ASAPAre you a proactive, curious marketer looking for a varied role where no two days are the same? We're working with a growing Birmingham-based agency seeking a Junior Marketing Executive to join their team immediately.<h3 >About the Role</h3>This is an all-round marketing position, giving you exposure across campaigns, content, reporting, and analysis. You'll support the team with a mix of tasks that touch multiple areas of marketing, so if you're keen to learn and grow your skillset, this role is for you.You'll be involved in:<ul><li>Supporting campaign planning and execution</li><li>Assisting with content across digital channels</li><li>Collecting and analysing performance data</li><li>Conducting research on markets and competitors</li><li>Coordinating projects and client deliverables</li><li>Learning from senior team members across marketing functions</li></ul><h3 >What We're Looking For</h3><ul><li>1-2 years' experience in a marketing role (agency experience is a bonus)</li><li>Strong attention to detail and an analytical mindset</li><li>Commercial awareness and willingness to learn</li><li>Confident communicator and team player</li><li>Proactive, curious, and keen to get stuck into a range of marketing tasks</li></ul><h3 >What's On Offer</h3><ul><li>Salary up to £25,000-£28,000</li><li>Hybrid working (Birmingham office-based and remote)</li><li>4.5-day working week</li><li>Birthday off 🎉</li><li>Great perks and team culture</li><li>Clear career development opportunities</li></ul>If you're looking for a diverse, hands-on marketing role and want to start ASAP, we'd love to hear from you!

Junior Marketing Executive 

Role: Account Director (New Business) Salary: £60,000 + Double OTE + Car Allowance + Uncapped Commission Location: Southern UK (Hybrid) Industry: IT Managed ServicesWe are supporting a high-growth managed services and infrastructure provider looking to appoint a high-performing Commercial Account Director focused purely on new business acquisition.This is a hunter-led role - ideal for sales professionals who thrive on winning new logos, building pipeline from scratch, and closing complex, high-value opportunities.The RoleYou will be responsible for generating and closing new commercial customers, building a regional acquisition strategy, and managing the full new business sales lifecycle from initial engagement through to close.Solutions sold include:* Managed IT Services * Core Infrastructure * Cyber Security * Cloud and Hybrid PlatformsYou will be expected to:* Self-generate pipeline through outbound activity and networking * Build senior stakeholder relationships from cold entry * Run structured, value-led sales engagements * Consistently exceed new business target What We're Looking For* Proven success in new business IT sales * Track record of winning net new logos * Experience selling managed services, infrastructure, or cloud solutions * Evidence of self-generated pipeline * History of closing complex, high-value dealsThis is a high-performance environment suited to driven, ownership-focused sales professionals with a proven new business track record.

Account Director (New Business)

Role: Sales Development Representative (SDR) Salary: £30,000 - £35,000 Base + OTE Location: Birmingham - Hybrid (UK Based)We are working with a fast-growing technology solutions provider looking to hire a driven Sales Development Representative to support new business growth and pipeline generation.This is a fantastic opportunity for someone who enjoys outbound prospecting, opening conversations with new customers, and playing a key role in building high-quality sales pipelines.The RoleYou will be responsible for identifying and creating new business opportunities through outbound prospecting, inbound lead follow up, and market research. You'll engage potential customers via phone, email and LinkedIn, qualifying opportunities before passing them to senior sales colleagues.You will:* Generate and qualify new sales opportunities * Book meetings and demos for the sales team * Maintain accurate CRM records * Support marketing and go-to-market campaigns * Develop knowledge of technology solutions and market trends * Work to activity targets and KPIsWhat We're Looking For* Experience in sales, lead generation or customer-facing roles * Strong communication and relationship-building skills * Comfortable with outbound activity (calls, email, LinkedIn) * Organised with good CRM discipline * Interest in technology or IT solutionsThis role is ideal for someone target-driven, resilient, and motivated by career progression into senior sales roles.

Sales Development Representative (SDR)

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