Job Title: B2B Marketing Lead Location: St. Albans (Hybrid, but must be commutable as some office days will be required) Salary: Competitive (DOE) Sector: FMCGThe OpportunityWe're partnering with a fast-growing, high-growth FMCG brand that has built a strong D2C presence and is now scaling into B2B distribution across stockists, hotels, cocktail bars, restaurants, and retail channels.The company is also expanding into the US market, creating a unique opportunity for a marketing leader to combine trade/B2B expertise with international experience.They're looking for a Head of B2B Marketing to lead this expansion, owning strategy, driving partner demand, and managing CRM and email campaigns to engage, educate, and convert trade audiences.Key ResponsibilitiesB2B &amp; Trade Marketing<ul><li>Develop and execute the B2B marketing strategy across hospitality, on-trade, and retail channels</li><li>Support the growth of distribution into bars, hotels, restaurants, and stockists</li><li>Create trade marketing toolkits, POS materials, sales collateral, and brand assets to enable partners</li><li>Manage CRM and email marketing campaigns targeted at trade buyers and partners, building relationships and driving engagement</li></ul>Hospitality &amp; On-Trade Activation<ul><li>Design and lead campaigns and activations for trade venues</li><li>Represent the brand at industry events, trade shows, and hospitality activations</li><li>Build advocacy with bartenders, buyers, and trade partners</li></ul>International Expansion<ul><li>Support the brand's US market entry through tailored trade and marketing strategies</li><li>Work with international partners and distributors to build brand awareness and drive demand</li><li>Adapt messaging and campaigns for local trade audiences</li></ul>Commercial Collaboration<ul><li>Work closely with sales and leadership teams to align marketing activity with distribution and revenue goals</li><li>Track campaign and CRM performance, reporting on impact to account acquisition, engagement, and sell-through</li></ul>Requirements<ul><li>Proven experience in B2B / trade marketing within FMCG or consumer brands</li><li>Experience working with distribution into hospitality, on-trade, or retail channels</li><li>Strong understanding of CRM and email marketing to engage trade audiences</li><li>Exposure to international markets (US experience highly desirable)</li><li>Ability to translate brand positioning into commercially effective campaigns</li><li>Experience with high-growth or challenger brands is advantageous</li></ul>

Marketing Lead

Ecommerce ManagerLocation: Hemel HempsteadSalary: £50-£60kFMCG | High-Growth Consumer Brand | Commercially DrivenWe're partnering with an ambitious, scaling FMCG brand seeking a commercially astute Ecommerce Manager to take full ownership of their DTC performance.This is a high-impact role for someone who thrives on accountability, understands digital trading levers, and knows how to convert data into commercial growth.Revenue &amp; Commercial Performance Leadership<ul><li>Take full ownership of daily, weekly and monthly ecommerce revenue performance</li><li>Actively manage key KPIs including conversion rate, AOV, margin and return rate</li><li>Build and execute the ecommerce trading calendar across launches, campaigns and peak periods</li><li>Align on-site trading with stock position, commercial targets and promotional strategy</li><li>Quickly identify underperformance and implement corrective actions</li><li>Deliver clear reporting with actionable commercial insights</li></ul>Customer Journey &amp; Optimisation Strategy<ul><li>Lead and execute the CRO roadmap</li><li>Analyse user behaviour including funnels, drop-offs, device performance and paths to purchase</li><li>Identify and prioritise improvements across listing pages, product pages, navigation and checkout</li><li>Collaborate with UX and technical teams to implement structured testing</li><li>Track performance impact of tests and continuously refine optimisation plans</li></ul>On-Site Commercial Execution &amp; Merchandising<ul><li>Own product merchandising rules, sorting logic and promotional mechanics</li><li>Maintain product data accuracy across pricing, attributes and availability</li><li>Analyse product and category performance including sell-through, returns and margin contribution</li><li>Use trading insights to influence product positioning and promotional direction</li><li>Ensure the site remains commercially sharp, performance-led and conversion focused</li></ul>Paid Media &amp; Platform Growth<ul><li>Manage and optimise Google Ads activity with a strong focus on ROAS and profitability</li><li>Partner with agencies where required while retaining performance ownership</li><li>Own Shopify performance and identify opportunities to enhance functionality and UX</li><li>Drive platform improvements that directly impact revenue and conversion</li></ul>What You'll Bring<ul><li>Strong ecommerce trading experience within FMCG, DTC or consumer brands</li><li>Hands-on Shopify expertise</li><li>Proven experience managing and optimising Google Ads</li><li>Commercial awareness - confident managing margin, stock flow and promotional impact</li><li>Analytical mindset with strong GA4 and reporting capability</li><li>Demonstrated success delivering CRO improvements</li><li>Comfortable operating in a fast-paced, growth-oriented environment</li></ul>

eCommerce Manager

Role: Senior 2nd Line IT Support Engineer Location: Horsham area (Office-based with occasional client visits) Salary: £33,000 - £37,000 depending on experience Job Type: Full TimeAbout the RoleAn established and growing Managed Service Provider in the Horsham area is looking for a Senior 2nd Line IT Support Engineer to join their technical team.This role is ideal for someone who enjoys solving complex technical issues, working across a variety of technologies, and supporting a diverse range of small and medium-sized business clients.You will be responsible for resolving escalated support issues, mentoring junior engineers, and contributing to project work including infrastructure upgrades, cloud migrations and security improvements.This is a hands-on technical role where strong troubleshooting ability, excellent customer service, and a proactive approach are essential.Key Responsibilities* Provide 2nd line technical support for infrastructure, cloud, and end-user issues * Troubleshoot escalated incidents from the service desk * Support Microsoft 365 environments, including administration and troubleshooting * Manage and support Windows Server environments and Active Directory * Assist with network troubleshooting including switches, firewalls, and VPNs * Support backup, disaster recovery, and security solutions * Assist with cloud migrations and infrastructure projects * Work closely with 1st line engineers, providing guidance and escalation support * Document solutions, procedures, and client environments * Deliver excellent customer service to business clientsRequired Skills &amp; Experience* 3+ years experience in an IT support or MSP environment * Strong experience with: * Microsoft 365 administration * Windows Server (2016/2019/2022) * Active Directory &amp; Group Policy * Azure / cloud services * Networking fundamentals (DNS, DHCP, VPNs, VLANs) * Experience supporting SME clients * Strong troubleshooting and problem-solving skills * Ability to manage multiple support tickets and priorities * Excellent communication skillsDesirable Skills* Experience with Azure AD / Entra ID * Firewall administration (SonicWall, Fortinet, WatchGuard or similar) * Backup technologies (Veeam, Datto, etc.) * RMM / PSA tools used within managed services * Exposure to cyber security tools or frameworks * Microsoft certifications (MS-900, AZ-900, or similar)What We Offer* Salary between £33,000 - £37,000 * Supportive technical team environment * Opportunities to work with modern cloud and security technologies * Training and certification support * Exposure to a wide variety of client environments * Career progression within a growing MSPIdeal CandidateYou will be someone who enjoys getting stuck into technical challenges, thrives in a fast-paced support environment, and takes pride in delivering high-quality IT support to business clients.A background working within a managed service provider or multi-client support environment would be highly advantageous.

Senior 2nd Line Engineer 

Role: IT Support Engineer<ul><li>Location: Horsham, West Sussex</li><li>Salary: Up to £32,000 per year</li><li>Work Model: Full-time, permanent - Onsite</li></ul>The RoleWe are looking for a motivated IT Support Engineer to join our growing IT team based in Horsham. This role is ideal for someone currently working in senior first line support who is ready to step into more 2nd line responsibilities.You will provide day-to-day technical support to users, resolving IT issues and ensuring systems run smoothly. This is a great opportunity to develop your technical skills while working with a range of technologies in a supportive environment.Key Responsibilities<ul><li>Provide 1st and 2nd line IT support to internal users</li><li>Troubleshoot and resolve hardware, software, and network issues</li><li>Manage and resolve support tickets in line with SLAs</li><li>Support Microsoft 365 including Outlook, Teams, and SharePoint</li><li>Assist with user account management in Active Directory</li><li>Set up and configure laptops, desktops, and mobile devices</li><li>Support Windows environments</li><li>Escalate complex issues when required</li><li>Assist with IT projects and system improvements</li></ul>Required Skills &amp; Experience<ul><li>MSP experience </li><li>Experience in an IT Support / Service Desk / Helpdesk role</li><li>Strong knowledge of Windows 10/11</li><li>Experience with Microsoft 365</li><li>Basic knowledge of Active Directory</li><li>Understanding of networking fundamentals (DNS, DHCP, TCP/IP)</li><li>Experience with hardware setup and troubleshooting</li><li>Excellent communication and problem-solving skills</li></ul>Desirable (Not Essential)<ul><li>Exposure to Azure or cloud environments</li><li>Experience with ticketing systems</li><li>Relevant IT certifications (CompTIA, Microsoft etc.)</li></ul>What's On Offer<ul><li>Salary up to £32,000</li><li>Opportunity to gain hands-on 2nd line experience</li><li>Supportive team environment</li><li>Career progression and training opportunities</li><li>Modern office based in Horsham</li></ul>This is a great opportunity to join a supportive team where you can continue developing your technical skills and progress your IT career.Please apply with your updated CV, and we will be in touch to discuss the role in more detail.

IT Support Engineer 

Job Title: Head of Telecoms and Unified Communications Salary: £80,000 plus car allowance Location: Manchester, United Kingdom Job Type: Full Time / Permanent Department: Communications (Managed Services) Reports to: Executive Leadership TeamRole OverviewThe Head of Communications is accountable for leading and developing the organisation's communications portfolio, covering Mobile, Unified Communications (UC), and Internet of Things (IoT) services. This position plays a key role in driving growth across the communications function, supporting existing customers through value-added solutions, and ensuring the consistent delivery of high-performing voice, connectivity, and mobility services. The role works closely with senior stakeholders and technical leadership to align offerings, improve efficiency, and support long-term business objectives. Core Responsibilities Leadership and Direction * Define and execute the overall strategy for the communications function * Build, lead, and develop a high-performing team specialising in mobile and UC solutions * Assess market trends and identify opportunities for expansion and service innovation * Promote cross-selling and upselling initiatives to maximise customer valueService and Operational Oversight * Take ownership of daily operational performance across communications services * Partner with technology leadership to align and standardise mobile, UC, and connectivity solutions * Work collaboratively with internal teams to ensure smooth delivery, support, and service integrationPartner and Supplier Engagement * Maintain and develop strong relationships with strategic partners and suppliers * Lead commercial negotiations to secure favourable terms and reliable service outcomes * Use partner capabilities to strengthen the overall communications portfolioCustomer Experience * Champion service quality and reliability to maintain high customer satisfaction levels * Introduce structured feedback and improvement processes to enhance service delivery * Support sales and marketing activity by contributing technical and commercial expertiseFinancial and Performance Management * Plan and control the communications budget with a focus on efficiency and return on investment * Track performance against financial and operational targets * Produce regular management reports and insights for executive reviewExperience and Capabilities * Background and Knowledge * Demonstrable leadership experience within telecommunications or Unified Communications environments * Solid technical understanding of VOIP and connectivity services, including FTTC, FTTP, Leased Lines, and SEGEAKey Skills* Strong people leadership and stakeholder management skills * Commercially minded with the ability to translate strategy into execution * Confident communicator with the ability to influence at all levels * Proven ability to manage supplier relationships and commercial agreements * Sound financial management and budgeting experience

Head of Telecoms and Unified Communications 

Role: Technical Operations Director Salary: £90,000 Location: Manchester Sector: IT Managed ServicesOverviewWe are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients.Key Responsibilities* Operational Leadership &amp; Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas. * Embed a culture of operational excellence by implementing, maintaining, and mentoring teams on agreed technical and service standards. * Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance.Technical* A deep understanding of RMM platforms, preferably within the Datto/Kaseya ecosystem - can set up, control, monitor and spot problems - knows how to identify weakness in controls * Has built and implemented governance frameworks which lead to outstanding technical controls - processes and quality assurance; training and SOPs; auditing, feedback loops and root cause analysis * Lead an incident response / handle L3 and above level referrals and escalations * Can see technical issues down the road and inform the group risk management framework * On top of and abreast of new technology - has a deep understanding of the technology landscape and how this interacts and interfaces and can identify areas for improvement * Can put the group technical strategy and stack selections into plain English - able to describe the landscape to non-technical peopleService Delivery &amp; Client Engagement* Serve as an escalation point for complex L3 technical issues, guiding teams and reinforcing continuous skill development. * Participate in customer checkpoints to ensure service performance aligns with client expectations. * Work closely with account managers and client stakeholders as a trusted technical advisor, including supporting cyber security posture and compliance. * Support the Bid and Pre-Sales teams with technical insight, site assessments, and solution recommendations.Collaboration &amp; Cross-Functional Support* Work with Group Solutions to ensure alignment on new products, implementation processes, and ongoing training requirements. * Collaborate with engineering, projects, and service delivery teams to embed standards into day-to-day operational workflows. * Partner with HR and leadership on recruitment of senior technical roles. * Provide guidance, leadership, and mentoring to technical teams to foster quality, accountability, and knowledge growth.Essential Skills &amp; Experience* Significant experience in a senior technical or operational leadership role within an MSP or IT services organisation. * Strong technical background across Microsoft technologies, infrastructure, networking, cloud services, and cyber security. * Expert understanding of MSP toolsets including Datto RMM and Autotask PSA. * Demonstrable experience building and enforcing technical standards, service governance, and quality frameworks. * Excellent communication, stakeholder management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. * Must have MSP - current or very recent (last 2 years) * MSP must be in the £5 to £30m bracket and have a significant commercial client footprint * Must have operated at a senior level similar to the level we want the role to operate at or be able to demonstrate that given their technical skills and background they are ready to make the next step, comfortablyDesirable* Formal qualifications in IT service management, quality assurance, or related disciplines. * Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). * Strong ability to influence, coach, and drive meaningful change across technical and non-technical teams.

Technical Director 

Presales ConsultantLocation: Wellingborough (On-site with hybrid flexibility) Salary: Up to £45,000 per annum Full UK Driving Licence requiredThe OpportunityA well established and growing IT Value Added Reseller based in Wellingborough is seeking a commercially minded and technically capable Presales Consultant to support its expanding client base.This is an excellent opportunity for someone who understands the VAR sales cycle from discovery and solution design through to proposal and handover, and who enjoys working closely with both clients and vendors to deliver best fit technology solutions.The role is primarily office based to enable close collaboration with the sales and technical teams, with flexibility for hybrid working where appropriate.About the BusinessThe company is a trusted technology partner to SMEs and mid sized organisations, specialising in the supply, design and integration of IT infrastructure, cloud solutions, cyber security, networking and end user computing solutions.With strong vendor relationships and a consultative sales approach, the business focuses on delivering tailored solutions that align technology investment with business objectives rather than simply supplying products.Key Responsibilities<ul><li>Support Account Managers and Business Development Managers throughout the sales cycle</li><li>Lead technical discovery meetings to understand client requirements and existing environments</li><li>Design and scope solutions across areas including Microsoft 365, Azure, server and storage infrastructure, networking, cyber security, backup and disaster recovery, and end user hardware</li><li>Liaise with vendors and distributors to build competitive and compliant solutions</li><li>Produce technical proposals, solution documentation and detailed costings</li><li>Present solutions to clients, clearly articulating technical value in business terms</li><li>Ensure a smooth handover to delivery or implementation teams</li></ul>About YouYou will have experience working within a VAR or IT solutions provider environment and understand product sourcing, margin considerations, vendor engagement and project scoping.Essential experience and skills<ul><li>Experience in a Presales, Solutions Consultant or Technical Consultant role within a VAR or IT reseller</li><li>Strong understanding of infrastructure, cloud and cyber security solutions</li><li>Experience building multi vendor solutions and managing distributor relationships</li><li>Ability to translate technical requirements into clear commercial proposals</li><li>Confident client facing communication and presentation skills</li><li>Full UK driving licence, as client visits will be required</li></ul>Desirable<ul><li>Microsoft or other vendor certifications</li><li>Experience with quoting tools, CRM systems and distributor portals</li><li>Knowledge of structured procurement processes</li></ul>What's on Offer<ul><li>Salary up to £45,000 depending on experience</li><li>Company Social Events </li><li>Company Holiday</li><li>Hybrid working flexibility</li><li>Career development within a growing VAR business</li><li>Exposure to leading technology vendors</li><li>Supportive and collaborative working environment</li></ul>

Presales Consultant 

Commercial Contracts &amp; Procurement Manager Location: London (Old Street) Full-Time | Strategic Commercial Leadership Role About UsWe are a leading Managed Print and Managed IT Services provider, delivering secure, scalable and cost-effective technology solutions to mid-market and enterprise clients across the UK. As we continue to grow, we are seeking a commercially astute Contracts &amp; Procurement Manager to take strategic ownership of supplier governance, commercial risk management, and procurement performance across our technology portfolio.This is a high-impact leadership role focused on margin protection, supplier optimisation and commercial control. The RoleYou will act as the commercial gatekeeper between our business and key partners including OEM manufacturers, distributors, leasing providers and software vendors.Your remit is simple but critical: Protect margin. Control risk. Optimise commercial value.You will drive procurement strategy, strengthen supplier relationships, and ensure all contracts are structured, competitive and aligned with business objectives. Key Responsibilities Supplier &amp; Commercial Contract Leadership<ul><li>Own strategic relationships with:</li><ul><li>OEM manufacturers (e.g. Xerox, HP, Konica Minolta)</li><li>Technology distributors</li><li>Leasing and finance providers</li><li>Software and service vendors</li></ul><li>Negotiate pricing models, rebate structures and commercial frameworks.</li><li>Lead contract review and governance across all supplier agreements.</li><li>Monitor renewals, volume commitments and commercial obligations.</li><li>Ensure SLAs and performance measures are commercially robust.</li><li>Act as escalation lead for supplier disputes and negotiations.</li></ul> Procurement Strategy &amp; Cost Optimisation<ul><li>Develop and implement a structured procurement strategy aligned to growth and margin targets.</li><li>Deliver full spend visibility and supplier performance oversight.</li><li>Identify cost-saving and value-enhancement opportunities.</li><li>Establish approval frameworks for high-value and non-standard purchasing.</li><li>Ensure procurement channels are commercially competitive and strategically aligned.</li></ul> Margin Protection &amp; Commercial Performance<ul><li>Analyse pricing structures, incentives and rebate schemes to eliminate margin leakage.</li><li>Track, reconcile and recover all supplier incentives.</li><li>Partner with Finance and Service Operations to optimise cost-to-serve.</li><li>Support bid pricing, commercial modelling and contract structuring for new client wins.</li><li>Improve commercial governance across upstream and downstream agreements.</li></ul> Risk, Compliance &amp; Governance<ul><li>Review equipment finance and leasing exposure.</li><li>Mitigate risks associated with auto-renewals, volume commitments and unfavourable terms.</li><li>Maintain structured documentation, audit trails and contract controls.</li><li>Ensure supplier activity aligns with internal governance and compliance frameworks.</li></ul> What We're Looking For<ul><li>Proven experience in commercial procurement or contract management within:</li><ul><li>Managed IT Services</li><li>Managed Print Services</li><li>Technology distribution</li></ul><li>Strong commercial negotiation capability.</li><li>Deep understanding of margin structures, rebates and supplier pricing models.</li><li>Experience with leasing and equipment finance agreements.</li><li>Ability to assess and mitigate contractual risk.</li><li>Strong financial and commercial literacy.</li></ul> Key Attributes<ul><li>Commercially sharp and analytically strong</li><li>Margin-driven and results-focused</li><li>Confident and assertive negotiator</li><li>Detail-oriented with strong governance discipline</li><li>Comfortable challenging suppliers and influencing senior stakeholders</li></ul> Why Join Us?<ul><li>Strategic, high-visibility role</li><li>Direct impact on profitability and growth</li><li>Collaborative leadership team</li><li>Opportunity to shape procurement strategy in a scaling technology business</li></ul>

Contracts & Procurement Manager

💼 Role: Service and Operations Manager 📍 Location: London (Old Street) 💰 Salary: £45,000 - £50,000 per annum 🕒 Setup: Full-time | 5 days on-siteAbout the RoleAn established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division.This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio of business clients.This is a hands-on leadership role for someone who combines strong operational discipline with commercial awareness and a data-driven mindset.You will play a key role in safeguarding company assets, improving service profitability and ensuring consistently high standards of client service.Key ResponsibilitiesService Operations Leadership* Lead and develop the service desk and field engineering teams. * Ensure all client service requests are prioritised and resolved within agreed SLAs. * Drive accountability, ownership and high performance across the service function. * Implement structured preventative maintenance programmes. * Monitor and continuously improve customer satisfaction levels.Stock &amp; Asset Management* Take ownership of stock and asset management across warehouse, engineers and client sites. * Conduct structured monthly stock takes and maintain accurate stock valuation. * Investigate and resolve discrepancies and implement controls to prevent stock loss. * Reduce obsolete and excess stock levels. * Stock is treated as a financial asset, so accuracy and accountability are essential.Procurement &amp; Cost Control* Oversee procurement of parts and consumables. * Ensure correct allocation of parts and consumables across service jobs. * Monitor supplier spend and identify anomalies. * Improve cost efficiency and purchasing discipline. * Maintain clear approval processes and procurement audit trails.Systems &amp; Performance Reporting* Maintain operational control of service management systems and ERP platforms. * Produce structured weekly and monthly operational reports. * Analyse service profitability by client, device type and engineer. * Identify inefficiencies and implement corrective actions. * Establish and track measurable KPIs across service operations. * This role requires proactive analysis and operational improvement, not simply report production.Warranty &amp; Profit Recovery* Manage consumables and parts warranty claims. * Improve recovery from manufacturers. * Monitor consumable yield performance. * Contribute to improved device-level profitability.Client &amp; Commercial Engagement* Conduct service reviews with key client stakeholders. * Build strong relationships with client contacts. * Identify opportunities for service improvement. * Support account retention and service development initiatives.Experience &amp; Skills Required* Proven experience leading a service desk or technical service environment. * Experience managing field engineering teams or technical support teams. * Strong stock control or inventory management experience. * Experience overseeing procurement and supplier relationships. * ERP or service management system experience (ECi or similar desirable). * Strong analytical capability with the ability to interpret operational and financial data. * Excellent communication skills and confidence working with both technical teams and clients. * Highly organised, structured and accountable. * Managed Print Services experience is essential.Personal Attributes* We are looking for someone who demonstrates: * Strong operational discipline * A governance and accountability mindset * Commercial awareness * Proactive problem solving * Confidence challenging inefficiencies * Analytical and results-focused thinkingThe Opportunity* This role offers the opportunity to take ownership of a critical operational function within a growing managed services organisation. * You will have the ability to influence service delivery processes, improve operational performance and contribute directly to business efficiency and profitability. * If you have experience leading Managed Print service operations and are looking for a role where you can make a measurable operational impact, we would welcome your application.

Service & Operations Manager

Financial ControllerHemel Hempstead Part-time 3-days Sector: E-commerce &amp; FMCGThe OpportunityWe are partnering with a high-growth e-commerce and FMCG business to appoint an experienced Financial Controller based in Hemel Hempstead.With strong trading performance across UK and US markets, this role will play a critical part in managing financial operations within a fast-paced, high-volume environment. The business operates internationally and is exposed to cross-border trading, currency movements, and evolving tariff landscapes, making this a commercially strategic finance leadership position.This is an excellent opportunity for a technically strong yet commercially astute finance professional who thrives in dynamic, product-led environments.Key Responsibilities<ul><li>Lead and manage the full finance function, overseeing day-to-day accounting operations</li><li>Own the month-end and year-end close process</li><li>Prepare accurate and timely management accounts</li><li>Produce statutory accounts and manage the external audit process</li><li>Strengthen internal controls and financial governance</li><li>Lead budgeting and forecasting cycles</li><li>Provide commercial analysis across UK and US trading performance</li><li>Monitor cash flow, working capital, and FX exposure</li><li>Support financial planning around US market expansion and tariff impact</li><li>Partner with operations and supply chain teams to manage inventory, landed costs, and margin optimisation</li><li>Provide insight into pricing strategy considering import/export duties and cost pressures</li></ul>About You<ul><li>Fully qualified accountant (ACA / ACCA / CIMA or equivalent)</li><li>Proven experience as a Financial Controller, Finance Manager, or Senior Accountant</li><li>Strong background within e-commerce, retail, or FMCG environments</li><li>Experience trading in US markets and understanding cross-border finance</li><li>Exposure to tariffs, import/export duties, or landed cost modelling is highly desirable</li><li>Strong inventory and stock accounting experience</li><li>Confident leading audits and improving financial controls</li><li>Commercially minded with strong stakeholder engagement skills</li><li>Experience managing or mentoring finance staff</li></ul>Why Apply?<ul><li>Join a scaling international e-commerce/FMCG brand</li><li>Exposure to US market strategy and international growth</li><li>High-impact leadership role</li><li>Competitive salary (DOE)</li><li>Based in Hemel Hempstead</li></ul>

Financial Controller

Role: Helpdesk Lead (1st &amp; 2nd Line) Location: Wellingborough, Northamptonshire (Hybrid Working + Occasional Client Site Visits) Salary: Up to £45,000 per annum OverviewOur client is a newly established Managed Service Provider (MSP) with ambitious growth plans and a strong commitment to delivering exceptional service to its customers. As part of building its Helpdesk function from the ground up, our client is seeking a proactive, highly organised Helpdesk Lead to play a key role in shaping and developing the Service Desk operation.This opportunity goes beyond a traditional Service Desk position. It is ideal for an experienced IT support professional who wants to combine hands-on 1st and 2nd line support with operational responsibility - helping to implement structure, improve processes, and contribute to building a high-performing support function. Key Responsibilities You will be responsible for both delivering support and helping define how support is delivered.Service Delivery &amp; Operational Build<ul><li>Design and implement Helpdesk processes, workflows and best practices</li><li>Create a 12-24 month Service Desk roadmap</li><li>Establish ticket triage models and escalation paths</li><li>Define and manage SLA structures and performance reporting</li><li>Build and maintain documentation standards and knowledge base resources</li><li>Contribute to continuous service improvement initiatives</li><li>Help shape tooling decisions (ticketing systems, monitoring tools, RMM platforms)</li></ul>Technical Responsibilities (Hands-On)<ul><li>Act as main point of contact for 1st and 2nd line support queries</li><li>Troubleshoot Windows 10/11, Microsoft 365, Active Directory and networking issues</li><li>Manage user administration (AD, M365)</li><li>Support device builds, deployments and patch management</li><li>Perform onsite client visits when required</li><li>Maintain ownership of escalations and resolution</li></ul> Commercial &amp; Planning Input<ul><li>Support with budgeting and forecasting for the Helpdesk</li><li>Advise on tools, licensing and technology investments</li><li>Help plan future hiring as the business grows</li><li>Ensure technical delivery aligns with our service offerings and client expectations</li></ul> What We're Looking For<ul><li>Experience within a Service Desk / IT Support / Helpdesk role</li><li>Strong 1st and 2nd line troubleshooting capability</li><li>Experience in an MSP environment (highly desirable)</li></ul>Knowledge of:<ul><li>Windows 10/11</li><li>Microsoft 365</li><li>Active Directory</li><li>Basic networking (DNS, DHCP, TCP/IP)</li><li>Experience working with structured ticketing systems</li><li>Exposure to SLA management and process improvement</li><li>Organised, structured and commercially aware mindset</li><li>Confident communicator with client-facing experience</li><li>Full UK driving licence (or ability to travel to client sites)</li></ul> Desirable (Not Essential)<ul><li>Experience in an MSP environment</li><li>Exposure to Azure or Intune</li><li>IT certifications (CompTIA, Microsoft, ITIL etc.)</li></ul> What's on Offer<ul><li>Salary up to £45,000</li><li>Hybrid working model</li><li>Exposure to both remote and onsite technical environments</li><li>Supportive and collaborative team environment</li><li>Ongoing training and development opportunities</li><li>Clear progression pathway</li></ul>

Helpdesk Lead (1st & 2nd Line)

Role: IT Technician Department: IT (Business Services) Location: Carlisle Reports to: Head of IT Benefits: 30 days holiday plus bank holidaysAbout the RoleWe are seeking a proactive and customer-focused IT Technician to join our Business Services team. This role provides day-to-day IT support across the organisation, working closely with senior IT colleagues to deliver a comprehensive, efficient and high-quality service that meets business needs.This is an excellent opportunity for someone with early-career IT experience who is looking to develop their technical skills within a professional environment.Key Responsibilities* Provide first-line support for colleagues experiencing issues with computers, network devices and associated systems * Deliver desktop and basic server support, minimising downtime and disruption * Install, configure and maintain end-user hardware and software * Set up and support laptops, desktops, mobile devices and desk phones * Manage user onboarding and offboarding, including equipment setup and access configuration * Support office technology including display panels, projectors, AV systems and multifunction devices * Maintain accurate asset registers and software licensing records * Ensure compliance with software licensing and data protection requirements * Assist with external compliance standards (e.g. Cyber Essentials or equivalent frameworks) * Document IT procedures and contribute to user guidance materials * Deliver one-to-one and group training sessions to improve user knowledge and efficiency * Liaise with third-party suppliers to resolve issues and coordinate upgrades * Escalate complex issues appropriately to senior IT colleagues * Travel to branch offices as required * Participate in ongoing professional development and technical training * Occasionally support out-of-hours upgrades and patching activitiesAbout You* At least 1 year's experience in an IT support or technical role * Strong working knowledge of Microsoft Office and common business applications * Good understanding of antivirus and endpoint security solutions * Excellent communication and customer service skills * Strong problem-solving ability and analytical mindset * Well organised, accurate and able to prioritise effectively * Ability to work independently and as part of a team * Calm under pressure with a proactive and flexible approachPersonal Attributes* Self-motivated and responsible * Detail-oriented * Friendly and approachable * Committed and proactive * Proud of delivering high-quality work

IT Technician 

Position: Field EngineerLocation: Home-based with travel across London and client sitesSalary: Up to £40,000 + benefits listed belowAbout the CompanyThey are specialist IT services provider supporting financial organisations across the globe. Our focus is delivering highly resilient, secure, and scalable technology solutions within regulated environments. Operating as a modern, cloud-first business and recognised Microsoft partner, they help clients modernise their infrastructure through enterprise-level support, consultancy, and procurement services.The RoleWe are seeking an experienced Field Engineer based within commuting distance of Central London. This is a predominantly client-facing position, providing onsite technical support across a diverse range of environments.You will work directly with customers to deliver hands-on infrastructure support across desktop, server, networking, and cloud platforms. The role requires strong troubleshooting capability, proactive problem-solving skills, and the confidence to operate independently on client sites.This is a fully field-based role with regular travel to customer locations.Key Responsibilities<ul><li>Provide onsite technical support across multiple client environments</li><li>Diagnose and resolve complex hardware, software, and infrastructure issues</li><li>Support cloud and on-premise systems, ensuring stability and security</li><li>Act as a trusted technical advisor to client stakeholders</li><li>Accurately document work completed and maintain system records</li><li>Escalate issues appropriately where required</li><li>Contribute to knowledge sharing and continuous technical improvement</li><li>Represent the company professionally while on client premises</li></ul>You must have:<ul><li>Previous experience within an MSP or IT solutions provider environment (2 years' experience required)</li><li>Proven experience working as a Field Engineer across multiple client sites</li><li>Strong troubleshooting ability across complex IT infrastructures</li><li>Comfortable working independently and managing priorities in fast-paced environments</li><li>Strong communication and customer service skills</li><li>A genuine interest in technology and continuous learning</li></ul>Technical Skills &amp; Experience<ul><li>Minimum 2+ years' experience in a 2nd Line / Infrastructure Support role</li><li>At least 1 year in a field-based engineering position</li><li>Solid knowledge of Microsoft Azure</li><li>Microsoft 365 / Office 365 administration (cloud-hosted environments)</li><li>Windows Server and Microsoft Exchange administration</li><li>Active Directory management</li><li>Virtualisation technologies</li><li>Networking fundamentals (LAN, WAN, VPN, Wireless)</li><li>Backup technologies including Veeam and cloud-based solutions</li><li>Endpoint hardware/software diagnostics</li><li>Antivirus and security solutions</li></ul>Core Competencies<ul><li>Excellent communication and stakeholder management skills</li><li>Strong attention to detail and organisational ability</li><li>Professional and confident client-facing manner</li><li>Ability to remain calm and effective under pressure</li><li>Collaborative team player</li></ul> Benefits<ul><li>31 days annual leave (role dependent)</li><li>Overtime opportunities</li><li>Onsite and shift incentives</li><li>Pension scheme</li><li>Health cash plan</li><li>Employee discount platform</li><li>Discounted retail, cinema and gym memberships</li><li>Training and professional development</li><li>Social events</li><li>Cycle to Work scheme</li><li>Electric vehicle lease scheme</li><li>Discounted hardware and software</li></ul>Application Process:Once applied with your most up to date CV, this will go straight to our inbox. We will be making our way through applicants and if relevant you will receive a call from us!

IT Field Engineer 

ob Title: Junior Marketing Executive Location: Birmingham (Hybrid) Salary: £25,000-£28,000 Start Date: ASAPAre you a proactive, curious marketer looking for a varied role where no two days are the same? We're working with a growing Birmingham-based agency seeking a Junior Marketing Executive to join their team immediately.<h3 >About the Role</h3>This is an all-round marketing position, giving you exposure across campaigns, content, reporting, and analysis. You'll support the team with a mix of tasks that touch multiple areas of marketing, so if you're keen to learn and grow your skillset, this role is for you.You'll be involved in:<ul><li>Supporting campaign planning and execution</li><li>Assisting with content across digital channels</li><li>Collecting and analysing performance data</li><li>Conducting research on markets and competitors</li><li>Coordinating projects and client deliverables</li><li>Learning from senior team members across marketing functions</li></ul><h3 >What We're Looking For</h3><ul><li>1-2 years' experience in a marketing role (agency experience is a bonus)</li><li>Strong attention to detail and an analytical mindset</li><li>Commercial awareness and willingness to learn</li><li>Confident communicator and team player</li><li>Proactive, curious, and keen to get stuck into a range of marketing tasks</li></ul><h3 >What's On Offer</h3><ul><li>Salary up to £25,000-£28,000</li><li>Hybrid working (Birmingham office-based and remote)</li><li>4.5-day working week</li><li>Birthday off 🎉</li><li>Great perks and team culture</li><li>Clear career development opportunities</li></ul>If you're looking for a diverse, hands-on marketing role and want to start ASAP, we'd love to hear from you!

Junior Marketing Executive 

Role: Account Director (New Business) Salary: £60,000 + Double OTE + Car Allowance + Uncapped Commission Location: Southern UK (Hybrid) Industry: IT Managed ServicesWe are supporting a high-growth managed services and infrastructure provider looking to appoint a high-performing Commercial Account Director focused purely on new business acquisition.This is a hunter-led role - ideal for sales professionals who thrive on winning new logos, building pipeline from scratch, and closing complex, high-value opportunities.The RoleYou will be responsible for generating and closing new commercial customers, building a regional acquisition strategy, and managing the full new business sales lifecycle from initial engagement through to close.Solutions sold include:* Managed IT Services * Core Infrastructure * Cyber Security * Cloud and Hybrid PlatformsYou will be expected to:* Self-generate pipeline through outbound activity and networking * Build senior stakeholder relationships from cold entry * Run structured, value-led sales engagements * Consistently exceed new business target What We're Looking For* Proven success in new business IT sales * Track record of winning net new logos * Experience selling managed services, infrastructure, or cloud solutions * Evidence of self-generated pipeline * History of closing complex, high-value dealsThis is a high-performance environment suited to driven, ownership-focused sales professionals with a proven new business track record.

Account Director (New Business)

Role: Sales Development Representative (SDR) Salary: £30,000 - £35,000 Base + OTE Location: Birmingham - Hybrid (UK Based)We are working with a fast-growing technology solutions provider looking to hire a driven Sales Development Representative to support new business growth and pipeline generation.This is a fantastic opportunity for someone who enjoys outbound prospecting, opening conversations with new customers, and playing a key role in building high-quality sales pipelines.The RoleYou will be responsible for identifying and creating new business opportunities through outbound prospecting, inbound lead follow up, and market research. You'll engage potential customers via phone, email and LinkedIn, qualifying opportunities before passing them to senior sales colleagues.You will:* Generate and qualify new sales opportunities * Book meetings and demos for the sales team * Maintain accurate CRM records * Support marketing and go-to-market campaigns * Develop knowledge of technology solutions and market trends * Work to activity targets and KPIsWhat We're Looking For* Experience in sales, lead generation or customer-facing roles * Strong communication and relationship-building skills * Comfortable with outbound activity (calls, email, LinkedIn) * Organised with good CRM discipline * Interest in technology or IT solutionsThis role is ideal for someone target-driven, resilient, and motivated by career progression into senior sales roles.

Sales Development Representative (SDR)

Role: Business Development Manager - Education (Independent Schools) Location: Surrey £60,000 Base + Double OTE (£120,000 Package) + £5,000 Car AllowanceThe Opportunity* We are a leading national IT Managed Services provider with a dedicated and growing Education Division, supporting both state and independent schools across the UK. * Due to continued growth, we are looking for a Business Development Manager to drive new business within the Independent Schools sector across the South of England and London. * This is a high-impact, field-based role suited to someone who understands the education landscape, has strong existing networks, and knows how to sell complex managed IT services.The RoleYou will be responsible for identifying, developing, and closing new business opportunities within Independent Schools, working closely with technical and delivery teams to create compelling solutions.Key Responsibilities:* Drive new logo acquisition within Independent Schools * Build and maintain strong relationships with school leadership and decision makers * Develop and execute territory and account development plans * Lead the full sales cycle from prospecting through to contract close * Represent the business at sector events, conferences, and networking forums * Work collaboratively with pre-sales and technical teams to shape solutions * Maintain accurate pipeline forecasting and CRM updatesAbout You* We are looking for someone who combines sector credibility with strong commercial sales ability. * Proven new business sales experience in IT Managed Services * Strong understanding of the Independent Education sector * Track record of delivering against revenue targets * Strong stakeholder and relationship-building skills * Ability to operate autonomously in a field-based role * Full UK driving licenceDesirable:* Existing network within Independent Schools * Experience selling multi-service or complex IT solutionsWhat We Offer* Up to £60,000 base salary * Double OTE (Up to £120,000 total package) * £5,000 Car Allowance * Strong delivery capability and sector reputation to support sales success * Clear growth pathway within a national organisation * Supportive, collaborative culture

Business Development Manager - Education (Independent Schools)

Role: IT Analyst - Manchester (Office-Based) - £27,000-£30,000 📍 Full time office-based role in North Manchester, with occasional travel 💰 Salary: £27,000 - £30,000 per annum 🧑‍💻 Reporting to: Senior IT AnalystAbout the Company We are a leading organisation specialising in secure and sustainable end-of-life IT asset management. We work to the highest data security standards while focusing on reuse, sustainability, and value recovery. Our services support everything from large-scale device refresh projects to cloud migration and secure disposal services.Our Mission We are passionate about delivering social value through technology - giving second life to IT equipment and creating opportunities for people across our communities.The Team You'll join a small, friendly IT team supporting two UK sites. You'll work closely with senior technical leadership while having the space and support to develop your skills. The business is currently undergoing a major system transformation, offering exposure to new platforms, cloud technologies, and modern tooling. We actively support professional development, including funded learning pathways and apprenticeships.Role OverviewYou will act as the first point of contact for internal IT support, ensuring employees receive timely and effective technical assistance.Key Responsibilities* Provide technical support via phone, email, and in person * Log and manage incidents through the IT service management system * Monitor and maintain business systems, networks, and applications * Support IT compliance standards (ISO27001 and Cyber Essentials) * Identify recurring issues and help develop proactive solutionsWhat We're Looking For* Solid understanding of IT support environments including helpdesk ticketing, networking, Windows 11, Microsoft 365, Meraki, access control systems, asset management tools, Azure, and Windows Server * Strong problem-solving skills with ownership of issues end-to-end * Customer-focused approach with excellent communication skills * Team player with strong organisational skills * Eagerness to learn and develop within IT

IT Analyst 

Role: Sales Support Executive Salary: £28,000 Type: Full Time | Permanent Location: BirminghamAbout the RoleWe're looking for a proactive, customer-focused Sales Support Executive to join a fast-paced commercial team. This is a brilliant opportunity for someone who enjoys being at the heart of sales activity - working closely with customers, sales professionals, and internal teams to keep everything running smoothly.You'll play a key role in helping drive revenue by making sure orders flow seamlessly, customers receive outstanding service, and the sales team has the insight and support they need to win business.This is a varied, high-impact role where organisation, communication and commercial awareness really make a difference.What You'll Be Doing<ul><li>* Acting as a central point of contact for customers and sales teams</li><li>* Processing and managing sales orders accurately and efficiently</li><li>* Building strong relationships with customers through regular communication</li><li>* Supporting quotations and responding to product and service enquiries</li><li>* Monitoring stock and coordinating deliveries to meet customer expectations</li><li>* Working cross-functionally to resolve issues and keep sales moving</li><li>* Supporting account development through data insights and customer mapping</li><li>* Providing cover and operational support for the wider sales function</li><li>* Contributing to team targets and wider business sales performance</li></ul>What We're Looking ForExperience &amp; Knowledge<ul><li>Customer service or sales support experience (B2B desirable)</li><li>Understanding of sales order processes or sales lifecycle</li><li>Comfortable learning product and service offerings</li></ul>Skills<ul><li>Strong communication - written and verbal</li><li>Excellent organisation and ability to juggle priorities</li><li>Confident using CRM systems and business software</li></ul>Personal Qualities<ul><li>Team player with a collaborative mindset</li><li>Customer-first approach</li><li>Adaptable and solutions-focused</li><li>Self-motivated with a drive to improve and learn</li></ul>Why Apply?Be part of a supportive, commercially driven team Develop your sales and customer management skills Gain exposure to multiple areas of the business Opportunity to grow within a sales-focused environment

Sales Support 

Marketing Manager (B2B SaaS)Up to £60,000 + Performance Bonus + Annual Company Profit Share Milton Keynes | HybridA well-established B2B SaaS client of ours is looking for an experienced and hands-on Marketing Manager to join their growing marketing function.This role sits just below the Head of Marketing and is focused on delivering the marketing plan, building brand awareness and driving lead generation across key digital channels. You will play a critical role in shaping how the marketing strategy comes to life, contributing ideas and insight as a senior member of the marketing team.It's a great opportunity for a hands-on B2B marketer who enjoys being close to channels and wants line-management responsibility.What you'll be doing<ul><li>Deliver integrated marketing campaigns to support brand awareness and lead generation * Manage Paid Search and Paid Social (primarily Google Ads and LinkedIn Ads), either hands-on or through agencies * Own delivery of SEO activity across on-site, technical and off-site work, working with agencies and development teams * Design campaigns using the full marketing mix including marketing emails, organic social content, campaign messaging, visuals and landing page briefs * Write strong, on-brand copy and create simple visual assets (e.g. Canva), as well as briefing designers and copywriters * Track campaign performance and report on key metrics * Line manage and develop a Demand Generation Specialist * Collaborate closely with sales, product and client teams</li></ul>What they're looking for<ul><li>B2B marketing experience within SaaS, technology or professional services * Strong experience delivering campaigns across paid media, SEO and email * Confident managing agencies and suppliers to deliver quality output * A capable copywriter with an eye for messaging and design * Experience line managing, or ready to step into a people-management role * A driven, collaborative marketer with high standards and attention to detail</li></ul>What's on offer<ul><li>Hybrid working (Milton Keynes office and home) * Training budget, gym membership and regular social events * 23 days holiday (rising with service) plus bank holidays * Pension, free parking and a supportive, growing marketing team </li></ul>

Marketing Manager

Senior Software Developer Clacton-on-Sea | Hybrid Salary: £50k+*Must have valid right to work, NO sponsorship provided for this role*A great client of mine, a leading technology company, is looking to hire a Senior .NET Developer to join their engineering team. This is a strong opportunity to work within a well-established business that values solid engineering, long-term thinking and gives senior developers real ownership over their work.With a complex, business-critical tech stack and a clear roadmap for improvement and modernisation, they're looking for someone confident working across both legacy and modern .NET environments.The role<ul><li>Develop and maintain applications using .NET Framework and .NET Core</li><li>Build and support WinForms and WebForms applications</li><li>Develop front-end functionality using Vue.js 3</li><li>Design and optimise databases using Microsoft SQL Server</li><li>Develop and integrate services using SOAP, WCF and gRPC</li><li>Contribute to architectural discussions, code reviews and CI/CD pipelines</li><li>Troubleshoot, debug and optimise application performance</li></ul>Requirements<ul><li>Strong commercial experience with .NET Framework and .NET Core</li><li>Hands-on experience with WinForms, WebForms and Vue.js 3</li><li>Solid experience with MS SQL Server</li><li>Experience working with SOAP, WCF and gRPC</li><li>Good understanding of software design principles</li><li>Experience with version control tools (Azure DevOps / Git)</li></ul>What's on offer<ul><li>Hybrid working</li><li>A stable, tech-led business with long-term growth plans</li><li>Real technical ownership and impact</li><li>Competitive salary and benefits</li></ul>

Senior Software Engineer

<h2 >Head of Content Full-time | £35,000-£45,000 | South Warwickshire</h2><h3 >Overview:</h3>We're looking for a Head of Content to provide strategic leadership across a growing organisation's content and audience operation.This role exists to bring clarity, focus, and structure to a complex, multi-channel content environment. It is a senior position responsible for defining direction and priorities - not for day-to-day execution.You will shape how content supports audience engagement, growth, and commercial outcomes across platforms.<h3 >What You'll Be Responsible For:</h3>Setting Direction<ul ><li >Defining what content is created and why</li><li >Establishing clear content pillars rooted in audience needs</li><li >Ensuring content decisions are insight-led and commercially aware</li><li >Balancing inspirational storytelling with practical value</li></ul>Planning &amp; Structure<ul ><li >Building and maintaining a forward-looking content roadmap</li><li >Planning content months ahead with production realism in mind</li><li >Ensuring major content outputs align with wider business objectives</li><li >Creating systems that make content easier to deliver at scale</li></ul>Commercial Enablement<ul ><li >Working with commercial stakeholders to shape credible content opportunities</li><li >Designing frameworks that allow partners to integrate naturally</li><li >Assessing ideas for feasibility, audience value, and brand fit</li></ul>Platform Strategy<ul ><li >Deciding how content is distributed across channels</li><li >Ensuring content is designed to be reused and adapted</li><li >Maintaining consistency of messaging without duplication</li></ul>Measurement &amp; Improvement<ul ><li >Defining success metrics that actually matter</li><li >Reviewing performance with relevant stakeholders</li><li >Using insight to continuously refine content direction</li></ul><h3 >Working Style &amp; Scope:</h3>This is a strategic leadership role focused on decision-making and systems rather than execution. You will not be expected to write long-form content, edit publications, manage social media accounts, upload content to a CMS, or operate as a traditional editor-in-chief. Instead, you will collaborate with a flexible delivery team that may include a managing editor or delivery lead, freelance creators, social and email specialists, operational support, and commercial stakeholders - providing clear direction and oversight to ensure content is delivered effectively and consistently.<h3 >About You:</h3>We're less concerned with job titles and more interested in how you think.You're likely to have experience in content strategy, audience development, media, marketing, or brand-led environments, and you're comfortable operating at a strategic level.You'll bring:<ul ><li >Proven experience shaping content and audience strategy</li><li >A strong audience-first mindset</li><li >Commercial awareness without being sales-driven</li><li >Confidence challenging ideas that don't scale or add value</li><li >Comfort working with freelancers and specialist partners</li><li >A systems-led approach to building sustainable content operations#</li></ul>Apply now if you have the relevant skills!

Head Of Content

Role: Service Desk Manager Location: On-site in Bedford, Weekly travel to London (1-2 days) Salary: Up to £45,000 per annum Type: Full-time, PermanentThe OpportunityWe are seeking an experienced Service Desk Manager to lead our client's MSP service desk operation, based onsite in Bedford with regular travel to our London office.This role is primarily operational, focused on the day-to-day management, performance and delivery of IT support services across 1st-3rd line. You will be responsible for leading a team of 15 engineers, ensuring service excellence, strong SLA performance and a consistently high standard of customer support.Reporting directly to the Head of Operations, you will work closely with our Customer Success Managers and internal technical teams to align service delivery with customer expectations and business objectives. Key Responsibilities<ul><li>Full ownership of daily service desk operations within an MSP environment</li><li>Direct line management, mentoring and development of 15 service desk engineers (1st-3rd line)</li><li>Oversight of ticket queues, prioritisation, escalations and workload distribution</li><li>Management of incident, problem and major incident processes, acting as an escalation point</li><li>Ensuring all services are delivered in line with SLAs, KPIs and contractual commitments</li><li>Regular collaboration with Customer Success Managers to support customer satisfaction and retention</li><li>Performance management including 1:1s, appraisals, coaching and development plans</li><li>Recruitment, onboarding and training of new team members</li><li>Producing operational reporting and contributing to service reviews</li><li>Driving continuous improvement across processes, tooling and team capability</li><li>Maintaining consistent service delivery across Bedford and London locations</li></ul> What We're Looking For<ul><li>Proven experience as a Service Desk Manager or IT Support Manager within an MSP / managed services environment</li><li>Strong operational leadership experience managing medium-sized service desk teams</li><li>Background overseeing 1st-3rd line support functions</li><li>Solid technical foundation enabling effective escalation management</li><li>Experience working with ITSM tools, SLAs and service performance reporting</li><li>Excellent communication skills and the ability to work closely with internal stakeholders</li><li>Willingness to be onsite in Bedford, with weekly travel to London (1-2 days)</li></ul> Desirable<ul><li>ITIL certification or strong ITIL-aligned working practices</li><li>Experience working closely with Customer Success or Account Management teams</li></ul> What We Offer<ul><li>Salary of up to £45,000 per annum</li><li>Private healthcare</li><li>Private dental care</li><li>Company pension scheme</li><li>Life assurance</li><li>Generous annual leave entitlement</li><li>Employee assistance programme (EAP)</li><li>Ongoing training and professional development</li><li>Permanent, full-time position</li><li>Key leadership role within a growing MSP</li><li>Close collaboration with senior operations leadership</li><li>Opportunity to influence and improve service</li></ul> If you're an experienced Service Desk Manager looking to lead a high-performing MSP service desk in a hands-on, operational role, we'd love to hear from you.Apply today to find out more about this opportunity.

Service Desk Manager 

<h2 >Digital Trading Executive/ Online Trading Executive</h2>Location: Wolverhampton (Hybrid) Salary: £30,000 - £40,000 (dependent on experience / open to negotiate) Experience: 1-2+ years in commercial/trading roles, ready to hit the ground running<h3 >About the Role</h3>I'm looking to speak with commercially driven Digital Trading / Online Trading Executives for an upcoming role within a growing team. This is a fantastic opportunity for someone from a merchandising, category management, or buying background who understands commercial decision-making, negotiation, and P&amp;L ownership, and is ready to apply these skills in a digital trading environment.You will take ownership of online trading performance across key product categories, ensuring the right products are promoted in the right way, at the right time, to maximise revenue and margin.<h3 >Key Responsibilities</h3><ul ><li >Own digital trading performance across assigned categories, focusing on revenue, margin, and conversion</li><li >Collaborate with CRM and marketing teams to plan and execute promotional campaigns</li><li >Manage onsite content, product visibility, and merchandising across the website</li><li >Use data and insight to inform trading decisions, optimise promotions, and identify opportunities</li><li >Support SEO and CRO initiatives to improve traffic quality and onsite performance</li><li >Monitor trends and react quickly to optimise results</li><li >Work cross-functionally with marketing, CRM, and wider commercial teams</li></ul><h3 >About You</h3><ul ><li >1-2+ years' experience in a commercial, trading, merchandising, category, or buying role</li><li >Strong commercial mindset, comfortable with P&amp;L, margin, pricing, or trade decisions</li><li >Confident working with data, metrics, and performance reports</li><li >Experience collaborating with CRM, marketing, or digital teams</li><li >Understanding of online trading, digital merchandising, SEO, CRO, or eCommerce performance (hands-on or adjacent)</li><li >Proactive, analytical, and able to make fast, informed decisions</li></ul><h3 >Salary &amp; Benefits</h3><ul ><li >£30,000 - £40,000 (dependent on experience, negotiable)</li><li >Hybrid working model (Wolverhampton-based)</li><li >Opportunity to grow within a commercially focused digital team</li></ul>

Digital Trading Executive / Online Trading Executive

<h2>CRM Automation Specialist - B2B eCommerce </h2>Wolverhampton | Hybrid 4+ years' experienceI'm currently looking to speak with experienced CRM Automation Specialists for an upcoming opportunity with one of my clients based in Wolverhampton. This is a new role being created within the business, offering the chance to shape and influence their CRM and automation approach from the ground up.This opportunity will suit someone who enjoys building and optimising automated CRM campaigns across B2B eCommerce platforms, with a strong focus on customer journeys, loyalty and retention.<h3>What the role will involve</h3><ul><li>Automising and running CRM campaigns across email and lifecycle channels</li><li>Designing and maintaining end-to-end customer journeys, including hybrid flow-chart style journey mapping</li><li>Driving loyalty and repeat engagement through data-led automation</li><li>Working closely with the marketing team to align CRM activity with wider campaigns</li><li>Analysing performance and continuously optimising journeys and automation flows</li></ul><h3>Who I'm keen to speak with</h3><ul><li>4+ years' experience in CRM, lifecycle marketing or marketing automation</li><li>Hands-on experience within B2B eCommerce environments</li><li>Strong understanding of customer journeys, segmentation and triggers</li><li>Experience using CRM / marketing automation platforms</li><li>Comfortable collaborating closely with marketing teams</li></ul>Nice to have (but not essential):<ul><li>Experience with Microsoft Dynamics 365</li><li>SaaS or subscription-based business experience</li><li>Exposure to loyalty or retention-focused CRM strategies</li></ul>Please apply if you would like to arrange a chat.

CRM Automation Specialist 

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IT Support Engineer

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