IT Support Engineer
Role: IT Support Engineer
- Location: Horsham, West Sussex
- Salary: Up to £32,000 per year
- Work Model: Full-time, permanent - Onsite
The Role
We are looking for a motivated IT Support Engineer to join our growing IT team based in Horsham. This role is ideal for someone currently working in senior first line support who is ready to step into more 2nd line responsibilities.
You will provide day-to-day technical support to users, resolving IT issues and ensuring systems run smoothly. This is a great opportunity to develop your technical skills while working with a range of technologies in a supportive environment.
Key Responsibilities
- Provide 1st and 2nd line IT support to internal users
- Troubleshoot and resolve hardware, software, and network issues
- Manage and resolve support tickets in line with SLAs
- Support Microsoft 365 including Outlook, Teams, and SharePoint
- Assist with user account management in Active Directory
- Set up and configure laptops, desktops, and mobile devices
- Support Windows environments
- Escalate complex issues when required
- Assist with IT projects and system improvements
Required Skills & Experience
- MSP experience
- Experience in an IT Support / Service Desk / Helpdesk role
- Strong knowledge of Windows 10/11
- Experience with Microsoft 365
- Basic knowledge of Active Directory
- Understanding of networking fundamentals (DNS, DHCP, TCP/IP)
- Experience with hardware setup and troubleshooting
- Excellent communication and problem-solving skills
Desirable (Not Essential)
- Exposure to Azure or cloud environments
- Experience with ticketing systems
- Relevant IT certifications (CompTIA, Microsoft etc.)
What's On Offer
- Salary up to £32,000
- Opportunity to gain hands-on 2nd line experience
- Supportive team environment
- Career progression and training opportunities
- Modern office based in Horsham
This is a great opportunity to join a supportive team where you can continue developing your technical skills and progress your IT career.
Please apply with your updated CV, and we will be in touch to discuss the role in more detail.