Financial ControllerHemel Hempstead Competitive Salary (DOE) Sector: E-commerce &amp; FMCGThe OpportunityWe are partnering with a high-growth e-commerce and FMCG business to appoint an experienced Financial Controller based in Hemel Hempstead.With strong trading performance across UK and US markets, this role will play a critical part in managing financial operations within a fast-paced, high-volume environment. The business operates internationally and is exposed to cross-border trading, currency movements, and evolving tariff landscapes, making this a commercially strategic finance leadership position.This is an excellent opportunity for a technically strong yet commercially astute finance professional who thrives in dynamic, product-led environments.Key Responsibilities<ul><li>Lead and manage the full finance function, overseeing day-to-day accounting operations</li><li>Own the month-end and year-end close process</li><li>Prepare accurate and timely management accounts</li><li>Produce statutory accounts and manage the external audit process</li><li>Strengthen internal controls and financial governance</li><li>Lead budgeting and forecasting cycles</li><li>Provide commercial analysis across UK and US trading performance</li><li>Monitor cash flow, working capital, and FX exposure</li><li>Support financial planning around US market expansion and tariff impact</li><li>Partner with operations and supply chain teams to manage inventory, landed costs, and margin optimisation</li><li>Provide insight into pricing strategy considering import/export duties and cost pressures</li></ul>About You<ul><li>Fully qualified accountant (ACA / ACCA / CIMA or equivalent)</li><li>Proven experience as a Financial Controller, Finance Manager, or Senior Accountant</li><li>Strong background within e-commerce, retail, or FMCG environments</li><li>Experience trading in US markets and understanding cross-border finance</li><li>Exposure to tariffs, import/export duties, or landed cost modelling is highly desirable</li><li>Strong inventory and stock accounting experience</li><li>Confident leading audits and improving financial controls</li><li>Commercially minded with strong stakeholder engagement skills</li><li>Experience managing or mentoring finance staff</li></ul>Why Apply?<ul><li>Join a scaling international e-commerce/FMCG brand</li><li>Exposure to US market strategy and international growth</li><li>High-impact leadership role</li><li>Competitive salary (DOE)</li><li>Based in Hemel Hempstead</li></ul>

Financial Controller

Role: Helpdesk Lead (1st &amp; 2nd Line) Location: Wellingborough, Northamptonshire (Hybrid Working + Occasional Client Site Visits) Salary: Up to £45,000 per annum OverviewOur client is a newly established Managed Service Provider (MSP) with ambitious growth plans and a strong commitment to delivering exceptional service to its customers. As part of building its Helpdesk function from the ground up, our client is seeking a proactive, highly organised Helpdesk Lead to play a key role in shaping and developing the Service Desk operation.This opportunity goes beyond a traditional Service Desk position. It is ideal for an experienced IT support professional who wants to combine hands-on 1st and 2nd line support with operational responsibility - helping to implement structure, improve processes, and contribute to building a high-performing support function. Key Responsibilities You will be responsible for both delivering support and helping define how support is delivered.Service Delivery &amp; Operational Build<ul><li>Design and implement Helpdesk processes, workflows and best practices</li><li>Create a 12-24 month Service Desk roadmap</li><li>Establish ticket triage models and escalation paths</li><li>Define and manage SLA structures and performance reporting</li><li>Build and maintain documentation standards and knowledge base resources</li><li>Contribute to continuous service improvement initiatives</li><li>Help shape tooling decisions (ticketing systems, monitoring tools, RMM platforms)</li></ul>Technical Responsibilities (Hands-On)<ul><li>Act as main point of contact for 1st and 2nd line support queries</li><li>Troubleshoot Windows 10/11, Microsoft 365, Active Directory and networking issues</li><li>Manage user administration (AD, M365)</li><li>Support device builds, deployments and patch management</li><li>Perform onsite client visits when required</li><li>Maintain ownership of escalations and resolution</li></ul> Commercial &amp; Planning Input<ul><li>Support with budgeting and forecasting for the Helpdesk</li><li>Advise on tools, licensing and technology investments</li><li>Help plan future hiring as the business grows</li><li>Ensure technical delivery aligns with our service offerings and client expectations</li></ul> What We're Looking For<ul><li>Experience within a Service Desk / IT Support / Helpdesk role</li><li>Strong 1st and 2nd line troubleshooting capability</li><li>Experience in an MSP environment (highly desirable)</li></ul>Knowledge of:<ul><li>Windows 10/11</li><li>Microsoft 365</li><li>Active Directory</li><li>Basic networking (DNS, DHCP, TCP/IP)</li><li>Experience working with structured ticketing systems</li><li>Exposure to SLA management and process improvement</li><li>Organised, structured and commercially aware mindset</li><li>Confident communicator with client-facing experience</li><li>Full UK driving licence (or ability to travel to client sites)</li></ul> Desirable (Not Essential)<ul><li>Experience in an MSP environment</li><li>Exposure to Azure or Intune</li><li>IT certifications (CompTIA, Microsoft, ITIL etc.)</li></ul> What's on Offer<ul><li>Salary up to £45,000</li><li>Hybrid working model</li><li>Exposure to both remote and onsite technical environments</li><li>Supportive and collaborative team environment</li><li>Ongoing training and development opportunities</li><li>Clear progression pathway</li></ul>

Helpdesk Lead (1st & 2nd Line)

Role: IT Technician Department: IT (Business Services) Location: Carlisle Reports to: Head of IT Benefits: 30 days holiday plus bank holidaysAbout the RoleWe are seeking a proactive and customer-focused IT Technician to join our Business Services team. This role provides day-to-day IT support across the organisation, working closely with senior IT colleagues to deliver a comprehensive, efficient and high-quality service that meets business needs.This is an excellent opportunity for someone with early-career IT experience who is looking to develop their technical skills within a professional environment.Key Responsibilities* Provide first-line support for colleagues experiencing issues with computers, network devices and associated systems * Deliver desktop and basic server support, minimising downtime and disruption * Install, configure and maintain end-user hardware and software * Set up and support laptops, desktops, mobile devices and desk phones * Manage user onboarding and offboarding, including equipment setup and access configuration * Support office technology including display panels, projectors, AV systems and multifunction devices * Maintain accurate asset registers and software licensing records * Ensure compliance with software licensing and data protection requirements * Assist with external compliance standards (e.g. Cyber Essentials or equivalent frameworks) * Document IT procedures and contribute to user guidance materials * Deliver one-to-one and group training sessions to improve user knowledge and efficiency * Liaise with third-party suppliers to resolve issues and coordinate upgrades * Escalate complex issues appropriately to senior IT colleagues * Travel to branch offices as required * Participate in ongoing professional development and technical training * Occasionally support out-of-hours upgrades and patching activitiesAbout You* At least 1 year's experience in an IT support or technical role * Strong working knowledge of Microsoft Office and common business applications * Good understanding of antivirus and endpoint security solutions * Excellent communication and customer service skills * Strong problem-solving ability and analytical mindset * Well organised, accurate and able to prioritise effectively * Ability to work independently and as part of a team * Calm under pressure with a proactive and flexible approachPersonal Attributes* Self-motivated and responsible * Detail-oriented * Friendly and approachable * Committed and proactive * Proud of delivering high-quality work

IT Technician 

Position: Field EngineerLocation: Home-based with travel across London and client sitesSalary: Up to £40,000 + benefits listed belowAbout the CompanyThey are specialist IT services provider supporting financial organisations across the globe. Our focus is delivering highly resilient, secure, and scalable technology solutions within regulated environments. Operating as a modern, cloud-first business and recognised Microsoft partner, they help clients modernise their infrastructure through enterprise-level support, consultancy, and procurement services.The RoleWe are seeking an experienced Field Engineer based within commuting distance of Central London. This is a predominantly client-facing position, providing onsite technical support across a diverse range of environments.You will work directly with customers to deliver hands-on infrastructure support across desktop, server, networking, and cloud platforms. The role requires strong troubleshooting capability, proactive problem-solving skills, and the confidence to operate independently on client sites.This is a fully field-based role with regular travel to customer locations.Key Responsibilities<ul><li>Provide onsite technical support across multiple client environments</li><li>Diagnose and resolve complex hardware, software, and infrastructure issues</li><li>Support cloud and on-premise systems, ensuring stability and security</li><li>Act as a trusted technical advisor to client stakeholders</li><li>Accurately document work completed and maintain system records</li><li>Escalate issues appropriately where required</li><li>Contribute to knowledge sharing and continuous technical improvement</li><li>Represent the company professionally while on client premises</li></ul>You must have:<ul><li>Previous experience within an MSP or IT solutions provider environment (2 years' experience required)</li><li>Proven experience working as a Field Engineer across multiple client sites</li><li>Strong troubleshooting ability across complex IT infrastructures</li><li>Comfortable working independently and managing priorities in fast-paced environments</li><li>Strong communication and customer service skills</li><li>A genuine interest in technology and continuous learning</li></ul>Technical Skills &amp; Experience<ul><li>Minimum 2+ years' experience in a 2nd Line / Infrastructure Support role</li><li>At least 1 year in a field-based engineering position</li><li>Solid knowledge of Microsoft Azure</li><li>Microsoft 365 / Office 365 administration (cloud-hosted environments)</li><li>Windows Server and Microsoft Exchange administration</li><li>Active Directory management</li><li>Virtualisation technologies</li><li>Networking fundamentals (LAN, WAN, VPN, Wireless)</li><li>Backup technologies including Veeam and cloud-based solutions</li><li>Endpoint hardware/software diagnostics</li><li>Antivirus and security solutions</li></ul>Core Competencies<ul><li>Excellent communication and stakeholder management skills</li><li>Strong attention to detail and organisational ability</li><li>Professional and confident client-facing manner</li><li>Ability to remain calm and effective under pressure</li><li>Collaborative team player</li></ul> Benefits<ul><li>31 days annual leave (role dependent)</li><li>Overtime opportunities</li><li>Onsite and shift incentives</li><li>Pension scheme</li><li>Health cash plan</li><li>Employee discount platform</li><li>Discounted retail, cinema and gym memberships</li><li>Training and professional development</li><li>Social events</li><li>Cycle to Work scheme</li><li>Electric vehicle lease scheme</li><li>Discounted hardware and software</li></ul>Application Process:Once applied with your most up to date CV, this will go straight to our inbox. We will be making our way through applicants and if relevant you will receive a call from us!

IT Field Engineer 

ob Title: Junior Marketing Executive Location: Birmingham (Hybrid) Salary: £25,000-£28,000 Start Date: ASAPAre you a proactive, curious marketer looking for a varied role where no two days are the same? We're working with a growing Birmingham-based agency seeking a Junior Marketing Executive to join their team immediately.<h3 >About the Role</h3>This is an all-round marketing position, giving you exposure across campaigns, content, reporting, and analysis. You'll support the team with a mix of tasks that touch multiple areas of marketing, so if you're keen to learn and grow your skillset, this role is for you.You'll be involved in:<ul><li>Supporting campaign planning and execution</li><li>Assisting with content across digital channels</li><li>Collecting and analysing performance data</li><li>Conducting research on markets and competitors</li><li>Coordinating projects and client deliverables</li><li>Learning from senior team members across marketing functions</li></ul><h3 >What We're Looking For</h3><ul><li>1-2 years' experience in a marketing role (agency experience is a bonus)</li><li>Strong attention to detail and an analytical mindset</li><li>Commercial awareness and willingness to learn</li><li>Confident communicator and team player</li><li>Proactive, curious, and keen to get stuck into a range of marketing tasks</li></ul><h3 >What's On Offer</h3><ul><li>Salary up to £25,000-£28,000</li><li>Hybrid working (Birmingham office-based and remote)</li><li>4.5-day working week</li><li>Birthday off 🎉</li><li>Great perks and team culture</li><li>Clear career development opportunities</li></ul>If you're looking for a diverse, hands-on marketing role and want to start ASAP, we'd love to hear from you!

Junior Marketing Executive 

Role: Account Director (New Business) Salary: £60,000 + Double OTE + Car Allowance + Uncapped Commission Location: Southern UK (Hybrid) Industry: IT Managed ServicesWe are supporting a high-growth managed services and infrastructure provider looking to appoint a high-performing Commercial Account Director focused purely on new business acquisition.This is a hunter-led role - ideal for sales professionals who thrive on winning new logos, building pipeline from scratch, and closing complex, high-value opportunities.The RoleYou will be responsible for generating and closing new commercial customers, building a regional acquisition strategy, and managing the full new business sales lifecycle from initial engagement through to close.Solutions sold include:* Managed IT Services * Core Infrastructure * Cyber Security * Cloud and Hybrid PlatformsYou will be expected to:* Self-generate pipeline through outbound activity and networking * Build senior stakeholder relationships from cold entry * Run structured, value-led sales engagements * Consistently exceed new business target What We're Looking For* Proven success in new business IT sales * Track record of winning net new logos * Experience selling managed services, infrastructure, or cloud solutions * Evidence of self-generated pipeline * History of closing complex, high-value dealsThis is a high-performance environment suited to driven, ownership-focused sales professionals with a proven new business track record.

Account Director (New Business)

Role: Sales Development Representative (SDR) Salary: £30,000 - £35,000 Base + OTE Location: Birmingham - Hybrid (UK Based)We are working with a fast-growing technology solutions provider looking to hire a driven Sales Development Representative to support new business growth and pipeline generation.This is a fantastic opportunity for someone who enjoys outbound prospecting, opening conversations with new customers, and playing a key role in building high-quality sales pipelines.The RoleYou will be responsible for identifying and creating new business opportunities through outbound prospecting, inbound lead follow up, and market research. You'll engage potential customers via phone, email and LinkedIn, qualifying opportunities before passing them to senior sales colleagues.You will:* Generate and qualify new sales opportunities * Book meetings and demos for the sales team * Maintain accurate CRM records * Support marketing and go-to-market campaigns * Develop knowledge of technology solutions and market trends * Work to activity targets and KPIsWhat We're Looking For* Experience in sales, lead generation or customer-facing roles * Strong communication and relationship-building skills * Comfortable with outbound activity (calls, email, LinkedIn) * Organised with good CRM discipline * Interest in technology or IT solutionsThis role is ideal for someone target-driven, resilient, and motivated by career progression into senior sales roles.

Sales Development Representative (SDR)

Role: Business Development Manager - Education (Independent Schools) Location: Surrey £60,000 Base + Double OTE (£120,000 Package) + £5,000 Car AllowanceThe Opportunity* We are a leading national IT Managed Services provider with a dedicated and growing Education Division, supporting both state and independent schools across the UK. * Due to continued growth, we are looking for a Business Development Manager to drive new business within the Independent Schools sector across the South of England and London. * This is a high-impact, field-based role suited to someone who understands the education landscape, has strong existing networks, and knows how to sell complex managed IT services.The RoleYou will be responsible for identifying, developing, and closing new business opportunities within Independent Schools, working closely with technical and delivery teams to create compelling solutions.Key Responsibilities:* Drive new logo acquisition within Independent Schools * Build and maintain strong relationships with school leadership and decision makers * Develop and execute territory and account development plans * Lead the full sales cycle from prospecting through to contract close * Represent the business at sector events, conferences, and networking forums * Work collaboratively with pre-sales and technical teams to shape solutions * Maintain accurate pipeline forecasting and CRM updatesAbout You* We are looking for someone who combines sector credibility with strong commercial sales ability. * Proven new business sales experience in IT Managed Services * Strong understanding of the Independent Education sector * Track record of delivering against revenue targets * Strong stakeholder and relationship-building skills * Ability to operate autonomously in a field-based role * Full UK driving licenceDesirable:* Existing network within Independent Schools * Experience selling multi-service or complex IT solutionsWhat We Offer* Up to £60,000 base salary * Double OTE (Up to £120,000 total package) * £5,000 Car Allowance * Strong delivery capability and sector reputation to support sales success * Clear growth pathway within a national organisation * Supportive, collaborative culture

Business Development Manager - Education (Independent Schools)

Role: IT Analyst - Manchester (Office-Based) - £27,000-£30,000 📍 Full time office-based role in North Manchester, with occasional travel 💰 Salary: £27,000 - £30,000 per annum 🧑‍💻 Reporting to: Senior IT AnalystAbout the Company We are a leading organisation specialising in secure and sustainable end-of-life IT asset management. We work to the highest data security standards while focusing on reuse, sustainability, and value recovery. Our services support everything from large-scale device refresh projects to cloud migration and secure disposal services.Our Mission We are passionate about delivering social value through technology - giving second life to IT equipment and creating opportunities for people across our communities.The Team You'll join a small, friendly IT team supporting two UK sites. You'll work closely with senior technical leadership while having the space and support to develop your skills. The business is currently undergoing a major system transformation, offering exposure to new platforms, cloud technologies, and modern tooling. We actively support professional development, including funded learning pathways and apprenticeships.Role OverviewYou will act as the first point of contact for internal IT support, ensuring employees receive timely and effective technical assistance.Key Responsibilities* Provide technical support via phone, email, and in person * Log and manage incidents through the IT service management system * Monitor and maintain business systems, networks, and applications * Support IT compliance standards (ISO27001 and Cyber Essentials) * Identify recurring issues and help develop proactive solutionsWhat We're Looking For* Solid understanding of IT support environments including helpdesk ticketing, networking, Windows 11, Microsoft 365, Meraki, access control systems, asset management tools, Azure, and Windows Server * Strong problem-solving skills with ownership of issues end-to-end * Customer-focused approach with excellent communication skills * Team player with strong organisational skills * Eagerness to learn and develop within IT

IT Analyst 

Key Account Manager Marston Green, Birmingham (Hybrid - 3 days onsite)*NO VISA SPONSORSHIP*£40,000 basic | OTE £70,000 A leading UK IT distributor is seeking a commercially driven Key Account Manager to grow and develop strategic partnerships within the IT reseller channel, while reactivating and expanding dormant accounts.The RoleYou will be responsible for maximising revenue and margin across a portfolio of reseller accounts (MSPs, VARs, IT e-tailers), driving 'share of wallet' growth through proactive account management, upselling and cross-selling a broad hardware and services portfolio.This is a relationship-led but commercially focused role requiring strong forecasting discipline, CRM accuracy, and cross-functional collaboration to deliver an exceptional customer experience.Key Responsibilities<ul><li>Grow and develop strategic reseller accounts</li><li>Identify new revenue streams and increase wallet share</li><li>Drive up-sell and switch-sell opportunities to improve margin</li><li>Deliver accurate weekly forecasting and pipeline reporting</li><li>Manage the full sales cycle from quote to delivery</li><li>Conduct regular client reviews (virtual and in-person)</li><li>Collaborate with internal teams to ensure seamless service delivery</li></ul>About You<ul><li>Proven track record of hitting or exceeding GP/revenue targets</li><li>Experience in IT distribution, hardware, or channel sales</li><li>Strong understanding of the UK reseller landscape</li><li>Confident managing forecasting and CRM systems</li><li>Highly organised, commercially astute, and relationship-focused</li><li>Proactive, driven, and results-oriented</li></ul>

Account Manager

Role: Sales Support Executive Salary: £28,000 Type: Full Time | Permanent Location: BirminghamAbout the RoleWe're looking for a proactive, customer-focused Sales Support Executive to join a fast-paced commercial team. This is a brilliant opportunity for someone who enjoys being at the heart of sales activity - working closely with customers, sales professionals, and internal teams to keep everything running smoothly.You'll play a key role in helping drive revenue by making sure orders flow seamlessly, customers receive outstanding service, and the sales team has the insight and support they need to win business.This is a varied, high-impact role where organisation, communication and commercial awareness really make a difference.What You'll Be Doing<ul><li>* Acting as a central point of contact for customers and sales teams</li><li>* Processing and managing sales orders accurately and efficiently</li><li>* Building strong relationships with customers through regular communication</li><li>* Supporting quotations and responding to product and service enquiries</li><li>* Monitoring stock and coordinating deliveries to meet customer expectations</li><li>* Working cross-functionally to resolve issues and keep sales moving</li><li>* Supporting account development through data insights and customer mapping</li><li>* Providing cover and operational support for the wider sales function</li><li>* Contributing to team targets and wider business sales performance</li></ul>What We're Looking ForExperience &amp; Knowledge<ul><li>Customer service or sales support experience (B2B desirable)</li><li>Understanding of sales order processes or sales lifecycle</li><li>Comfortable learning product and service offerings</li></ul>Skills<ul><li>Strong communication - written and verbal</li><li>Excellent organisation and ability to juggle priorities</li><li>Confident using CRM systems and business software</li></ul>Personal Qualities<ul><li>Team player with a collaborative mindset</li><li>Customer-first approach</li><li>Adaptable and solutions-focused</li><li>Self-motivated with a drive to improve and learn</li></ul>Why Apply?Be part of a supportive, commercially driven team Develop your sales and customer management skills Gain exposure to multiple areas of the business Opportunity to grow within a sales-focused environment

Sales Support 

Marketing Manager (B2B SaaS)Up to £60,000 + Performance Bonus + Annual Company Profit Share Milton Keynes | HybridA well-established B2B SaaS client of ours is looking for an experienced and hands-on Marketing Manager to join their growing marketing function.This role sits just below the Head of Marketing and is focused on delivering the marketing plan, building brand awareness and driving lead generation across key digital channels. You will play a critical role in shaping how the marketing strategy comes to life, contributing ideas and insight as a senior member of the marketing team.It's a great opportunity for a hands-on B2B marketer who enjoys being close to channels and wants line-management responsibility.What you'll be doing<ul><li>Deliver integrated marketing campaigns to support brand awareness and lead generation * Manage Paid Search and Paid Social (primarily Google Ads and LinkedIn Ads), either hands-on or through agencies * Own delivery of SEO activity across on-site, technical and off-site work, working with agencies and development teams * Design campaigns using the full marketing mix including marketing emails, organic social content, campaign messaging, visuals and landing page briefs * Write strong, on-brand copy and create simple visual assets (e.g. Canva), as well as briefing designers and copywriters * Track campaign performance and report on key metrics * Line manage and develop a Demand Generation Specialist * Collaborate closely with sales, product and client teams</li></ul>What they're looking for<ul><li>B2B marketing experience within SaaS, technology or professional services * Strong experience delivering campaigns across paid media, SEO and email * Confident managing agencies and suppliers to deliver quality output * A capable copywriter with an eye for messaging and design * Experience line managing, or ready to step into a people-management role * A driven, collaborative marketer with high standards and attention to detail</li></ul>What's on offer<ul><li>Hybrid working (Milton Keynes office and home) * Training budget, gym membership and regular social events * 23 days holiday (rising with service) plus bank holidays * Pension, free parking and a supportive, growing marketing team </li></ul>

Marketing Manager

Senior Software Developer Clacton-on-Sea | Hybrid Salary: £50k+*Must have valid right to work, NO sponsorship provided for this role*A great client of mine, a leading technology company, is looking to hire a Senior .NET Developer to join their engineering team. This is a strong opportunity to work within a well-established business that values solid engineering, long-term thinking and gives senior developers real ownership over their work.With a complex, business-critical tech stack and a clear roadmap for improvement and modernisation, they're looking for someone confident working across both legacy and modern .NET environments.The role<ul><li>Develop and maintain applications using .NET Framework and .NET Core</li><li>Build and support WinForms and WebForms applications</li><li>Develop front-end functionality using Vue.js 3</li><li>Design and optimise databases using Microsoft SQL Server</li><li>Develop and integrate services using SOAP, WCF and gRPC</li><li>Contribute to architectural discussions, code reviews and CI/CD pipelines</li><li>Troubleshoot, debug and optimise application performance</li></ul>Requirements<ul><li>Strong commercial experience with .NET Framework and .NET Core</li><li>Hands-on experience with WinForms, WebForms and Vue.js 3</li><li>Solid experience with MS SQL Server</li><li>Experience working with SOAP, WCF and gRPC</li><li>Good understanding of software design principles</li><li>Experience with version control tools (Azure DevOps / Git)</li></ul>What's on offer<ul><li>Hybrid working</li><li>A stable, tech-led business with long-term growth plans</li><li>Real technical ownership and impact</li><li>Competitive salary and benefits</li></ul>

Senior Software Engineer

<h2 >Head of Content Full-time | £35,000-£45,000 | South Warwickshire</h2><h3 >Overview:</h3>We're looking for a Head of Content to provide strategic leadership across a growing organisation's content and audience operation.This role exists to bring clarity, focus, and structure to a complex, multi-channel content environment. It is a senior position responsible for defining direction and priorities - not for day-to-day execution.You will shape how content supports audience engagement, growth, and commercial outcomes across platforms.<h3 >What You'll Be Responsible For:</h3>Setting Direction<ul ><li >Defining what content is created and why</li><li >Establishing clear content pillars rooted in audience needs</li><li >Ensuring content decisions are insight-led and commercially aware</li><li >Balancing inspirational storytelling with practical value</li></ul>Planning &amp; Structure<ul ><li >Building and maintaining a forward-looking content roadmap</li><li >Planning content months ahead with production realism in mind</li><li >Ensuring major content outputs align with wider business objectives</li><li >Creating systems that make content easier to deliver at scale</li></ul>Commercial Enablement<ul ><li >Working with commercial stakeholders to shape credible content opportunities</li><li >Designing frameworks that allow partners to integrate naturally</li><li >Assessing ideas for feasibility, audience value, and brand fit</li></ul>Platform Strategy<ul ><li >Deciding how content is distributed across channels</li><li >Ensuring content is designed to be reused and adapted</li><li >Maintaining consistency of messaging without duplication</li></ul>Measurement &amp; Improvement<ul ><li >Defining success metrics that actually matter</li><li >Reviewing performance with relevant stakeholders</li><li >Using insight to continuously refine content direction</li></ul><h3 >Working Style &amp; Scope:</h3>This is a strategic leadership role focused on decision-making and systems rather than execution. You will not be expected to write long-form content, edit publications, manage social media accounts, upload content to a CMS, or operate as a traditional editor-in-chief. Instead, you will collaborate with a flexible delivery team that may include a managing editor or delivery lead, freelance creators, social and email specialists, operational support, and commercial stakeholders - providing clear direction and oversight to ensure content is delivered effectively and consistently.<h3 >About You:</h3>We're less concerned with job titles and more interested in how you think.You're likely to have experience in content strategy, audience development, media, marketing, or brand-led environments, and you're comfortable operating at a strategic level.You'll bring:<ul ><li >Proven experience shaping content and audience strategy</li><li >A strong audience-first mindset</li><li >Commercial awareness without being sales-driven</li><li >Confidence challenging ideas that don't scale or add value</li><li >Comfort working with freelancers and specialist partners</li><li >A systems-led approach to building sustainable content operations#</li></ul>Apply now if you have the relevant skills!

Head Of Content

Role: Service Desk Manager Location: On-site in Bedford, Weekly travel to London (1-2 days) Salary: Up to £45,000 per annum Type: Full-time, PermanentThe OpportunityWe are seeking an experienced Service Desk Manager to lead our client's MSP service desk operation, based onsite in Bedford with regular travel to our London office.This role is primarily operational, focused on the day-to-day management, performance and delivery of IT support services across 1st-3rd line. You will be responsible for leading a team of 15 engineers, ensuring service excellence, strong SLA performance and a consistently high standard of customer support.Reporting directly to the Head of Operations, you will work closely with our Customer Success Managers and internal technical teams to align service delivery with customer expectations and business objectives. Key Responsibilities<ul><li>Full ownership of daily service desk operations within an MSP environment</li><li>Direct line management, mentoring and development of 15 service desk engineers (1st-3rd line)</li><li>Oversight of ticket queues, prioritisation, escalations and workload distribution</li><li>Management of incident, problem and major incident processes, acting as an escalation point</li><li>Ensuring all services are delivered in line with SLAs, KPIs and contractual commitments</li><li>Regular collaboration with Customer Success Managers to support customer satisfaction and retention</li><li>Performance management including 1:1s, appraisals, coaching and development plans</li><li>Recruitment, onboarding and training of new team members</li><li>Producing operational reporting and contributing to service reviews</li><li>Driving continuous improvement across processes, tooling and team capability</li><li>Maintaining consistent service delivery across Bedford and London locations</li></ul> What We're Looking For<ul><li>Proven experience as a Service Desk Manager or IT Support Manager within an MSP / managed services environment</li><li>Strong operational leadership experience managing medium-sized service desk teams</li><li>Background overseeing 1st-3rd line support functions</li><li>Solid technical foundation enabling effective escalation management</li><li>Experience working with ITSM tools, SLAs and service performance reporting</li><li>Excellent communication skills and the ability to work closely with internal stakeholders</li><li>Willingness to be onsite in Bedford, with weekly travel to London (1-2 days)</li></ul> Desirable<ul><li>ITIL certification or strong ITIL-aligned working practices</li><li>Experience working closely with Customer Success or Account Management teams</li></ul> What We Offer<ul><li>Salary of up to £45,000 per annum</li><li>Private healthcare</li><li>Private dental care</li><li>Company pension scheme</li><li>Life assurance</li><li>Generous annual leave entitlement</li><li>Employee assistance programme (EAP)</li><li>Ongoing training and professional development</li><li>Permanent, full-time position</li><li>Key leadership role within a growing MSP</li><li>Close collaboration with senior operations leadership</li><li>Opportunity to influence and improve service</li></ul> If you're an experienced Service Desk Manager looking to lead a high-performing MSP service desk in a hands-on, operational role, we'd love to hear from you.Apply today to find out more about this opportunity.

Service Desk Manager 

<h2 >Digital Trading Executive/ Online Trading Executive</h2>Location: Wolverhampton (Hybrid) Salary: £30,000 - £40,000 (dependent on experience / open to negotiate) Experience: 1-2+ years in commercial/trading roles, ready to hit the ground running<h3 >About the Role</h3>I'm looking to speak with commercially driven Digital Trading / Online Trading Executives for an upcoming role within a growing team. This is a fantastic opportunity for someone from a merchandising, category management, or buying background who understands commercial decision-making, negotiation, and P&amp;L ownership, and is ready to apply these skills in a digital trading environment.You will take ownership of online trading performance across key product categories, ensuring the right products are promoted in the right way, at the right time, to maximise revenue and margin.<h3 >Key Responsibilities</h3><ul ><li >Own digital trading performance across assigned categories, focusing on revenue, margin, and conversion</li><li >Collaborate with CRM and marketing teams to plan and execute promotional campaigns</li><li >Manage onsite content, product visibility, and merchandising across the website</li><li >Use data and insight to inform trading decisions, optimise promotions, and identify opportunities</li><li >Support SEO and CRO initiatives to improve traffic quality and onsite performance</li><li >Monitor trends and react quickly to optimise results</li><li >Work cross-functionally with marketing, CRM, and wider commercial teams</li></ul><h3 >About You</h3><ul ><li >1-2+ years' experience in a commercial, trading, merchandising, category, or buying role</li><li >Strong commercial mindset, comfortable with P&amp;L, margin, pricing, or trade decisions</li><li >Confident working with data, metrics, and performance reports</li><li >Experience collaborating with CRM, marketing, or digital teams</li><li >Understanding of online trading, digital merchandising, SEO, CRO, or eCommerce performance (hands-on or adjacent)</li><li >Proactive, analytical, and able to make fast, informed decisions</li></ul><h3 >Salary &amp; Benefits</h3><ul ><li >£30,000 - £40,000 (dependent on experience, negotiable)</li><li >Hybrid working model (Wolverhampton-based)</li><li >Opportunity to grow within a commercially focused digital team</li></ul>

Digital Trading Executive / Online Trading Executive

<h2>CRM Automation Specialist - B2B eCommerce </h2>Wolverhampton | Hybrid 4+ years' experienceI'm currently looking to speak with experienced CRM Automation Specialists for an upcoming opportunity with one of my clients based in Wolverhampton. This is a new role being created within the business, offering the chance to shape and influence their CRM and automation approach from the ground up.This opportunity will suit someone who enjoys building and optimising automated CRM campaigns across B2B eCommerce platforms, with a strong focus on customer journeys, loyalty and retention.<h3>What the role will involve</h3><ul><li>Automising and running CRM campaigns across email and lifecycle channels</li><li>Designing and maintaining end-to-end customer journeys, including hybrid flow-chart style journey mapping</li><li>Driving loyalty and repeat engagement through data-led automation</li><li>Working closely with the marketing team to align CRM activity with wider campaigns</li><li>Analysing performance and continuously optimising journeys and automation flows</li></ul><h3>Who I'm keen to speak with</h3><ul><li>4+ years' experience in CRM, lifecycle marketing or marketing automation</li><li>Hands-on experience within B2B eCommerce environments</li><li>Strong understanding of customer journeys, segmentation and triggers</li><li>Experience using CRM / marketing automation platforms</li><li>Comfortable collaborating closely with marketing teams</li></ul>Nice to have (but not essential):<ul><li>Experience with Microsoft Dynamics 365</li><li>SaaS or subscription-based business experience</li><li>Exposure to loyalty or retention-focused CRM strategies</li></ul>Please apply if you would like to arrange a chat.

CRM Automation Specialist 

Data Analyst (12-Month FTC) £26,000-£28,000 per annum Manchester - Hybrid (3 days per week in office)On behalf of our client in the IT industry, we are looking for a Data Analyst to join their team on a 12-month fixed-term contract, supporting a data tidy-up and improvement project.This role is well suited to a graduate or early-career data professional with the right exposure who enjoys working on data quality, structure and maintenance rather than heavy analysis or stakeholder presentations.<h3>The role</h3>You will be responsible for:<ul><li>Cleaning, structuring and maintaining existing datasets</li><li>Writing and updating SQL queries to improve data accuracy and consistency</li><li>Updating and maintaining Power BI dashboards (no presenting required)</li><li>Supporting data pipelines and integrations (exposure to Azure Data Factory is desirable)</li><li>Improving data quality, documentation and internal processes</li></ul><h3>What we're looking for</h3><ul><li>Experience with SQL (commercial, placement, internship or university projects considered)</li><li>Hands-on experience using Power BI</li><li>Exposure to Azure Data Factory is beneficial but not essential</li><li>Strong attention to detail and a methodical, organised approach</li><li>Comfortable working on data clean-up, validation and maintenance tasks</li></ul><h3>What's on offer</h3><ul><li>£26,000-£28,000 salary</li><li>12-month fixed-term contract</li><li>Hybrid working: 3 days per week in the Manchester office</li><li>A straightforward role focused on data housekeeping rather than analysis or presentations</li></ul>If you're looking to build practical, hands-on data experience within an IT environment, this is a great opportunity.

Data Analyst

eCommerce ExecutiveHemel Hempstead (Hybrid, must be commutable)Salary: £30-40k (DOE)*NO SPONSORSHIP PROVIDED FOR THIS ROLE*We're working with a growing FMCG business based in Hemel Hempstead who are looking to hire an Ecommerce Executive to support their online growth and wider digital marketing activity.This is a hybrid role and a great opportunity for someone with strong Google Ads and Shopify experience who wants broader exposure across ecommerce, digital marketing, and SEO.The role<ul><li>Manage and optimise Google Ads campaigns (Search, Shopping, Performance Max)</li><li>Support day-to-day management of the Shopify website, including product uploads and on-site optimisation</li><li>Assist with SEO activity, including keyword research, on-page optimisation, and content updates</li><li>Monitor ecommerce and digital performance, reporting on traffic, conversions, and ROAS</li><li>Support wider marketing activity such as campaigns, promotions, product launches, and email marketing</li><li>Work closely with internal teams and external agencies to improve digital performance</li></ul>What we're looking for<ul><li>Experience in an ecommerce or digital marketing role, ideally within FMCG or consumer brands</li><li>Strong hands-on experience with Google Ads</li><li>Working knowledge of Shopify</li><li>Some experience or exposure to SEO</li><li>Data-driven, commercially minded, and proactive</li></ul><ul><li>Broad, hands-on role across ecommerce and digital marketing</li><li>Opportunity to grow within a fast-moving FMCG business</li></ul>

eCommerce Executive

Job Title: Head of Telecoms and Unified Communications Salary: £80,000 plus car allowance Location: Manchester, United Kingdom Job Type: Full Time / Permanent Department: Communications (Managed Services) Reports to: Executive Leadership TeamRole OverviewThe Head of Communications is accountable for leading and developing the organisation's communications portfolio, covering Mobile, Unified Communications (UC), and Internet of Things (IoT) services. This position plays a key role in driving growth across the communications function, supporting existing customers through value-added solutions, and ensuring the consistent delivery of high-performing voice, connectivity, and mobility services. The role works closely with senior stakeholders and technical leadership to align offerings, improve efficiency, and support long-term business objectives. Core Responsibilities Leadership and Direction * Define and execute the overall strategy for the communications function * Build, lead, and develop a high-performing team specialising in mobile and UC solutions * Assess market trends and identify opportunities for expansion and service innovation * Promote cross-selling and upselling initiatives to maximise customer valueService and Operational Oversight * Take ownership of daily operational performance across communications services * Partner with technology leadership to align and standardise mobile, UC, and connectivity solutions * Work collaboratively with internal teams to ensure smooth delivery, support, and service integrationPartner and Supplier Engagement * Maintain and develop strong relationships with strategic partners and suppliers * Lead commercial negotiations to secure favourable terms and reliable service outcomes * Use partner capabilities to strengthen the overall communications portfolioCustomer Experience * Champion service quality and reliability to maintain high customer satisfaction levels * Introduce structured feedback and improvement processes to enhance service delivery * Support sales and marketing activity by contributing technical and commercial expertiseFinancial and Performance Management * Plan and control the communications budget with a focus on efficiency and return on investment * Track performance against financial and operational targets * Produce regular management reports and insights for executive reviewExperience and Capabilities * Background and Knowledge * Demonstrable leadership experience within telecommunications or Unified Communications environments * Solid technical understanding of VOIP and connectivity services, including FTTC, FTTP, Leased Lines, and SEGEAKey Skills* Strong people leadership and stakeholder management skills * Commercially minded with the ability to translate strategy into execution * Confident communicator with the ability to influence at all levels * Proven ability to manage supplier relationships and commercial agreements * Sound financial management and budgeting experience

Head of Telecoms and Unified Communications 

Role; 🛠️ 2nd Line IT Support Technician Salary: £29,000 - £34,000 Location: Lancaster Industry: IT Solutions Required: UK Driving License and carRole OverviewWe're recruiting a 2nd Line IT Support Technician to take ownership of more complex support issues, work collaboratively with 1st Line and deliver technical resolution across client systems in cloud, on-prem and hybrid environments.Key Responsibilities* Handle escalated support tickets and perform detailed troubleshooting * Provide remote and occasional onsite support to business clients * Support networking, server, cloud services, backups and security tooling * Perform root cause analysis and implement durable fixes * Work with 1st Line to improve resolution speed and knowledge sharing * Help maintain documentation of systems, configurations and processesSkills &amp; Experience* Typically 2-4 years' experience in IT support or managed services * Strong technical grounding in Windows Server, Microsoft 365, networking and end-user systems * Experience with remote support tools and ticketing systems * Problem-solver who can work independently and as part of a team * Clean driving licence and access to own transport preferred (some site visits)Benefits* Technical progression and exposure to varied business IT environments * Encouragement of continuous learning and certifications * Supportive team with proactive, plain-speaking culture

2nd Line Support Engineer 

Role: 🖥️ 1st Line IT Support Technician Salary: £26,000 - £29,000 Location: Lancaster Required: Driving License and carRole OverviewJoin a growing IT support team as a 1st Line IT Support Technician, providing friendly, responsive help to business users and resolving basic technical issues across desktops, laptops, cloud services and network devices.Key Responsibilities* Act as the first point of contact for client support requests (phone, ticketing system, remote tools) * Diagnose and resolve routine issues with users' hardware, software and connectivity * Perform password resets, account setup and basic Microsoft 365 support * Record, prioritise and escalate tickets accurately to 2nd Line where required * Assist with device imaging, setups and deployed equipment * Support proactive monitoring and routine tasks to maintain service healthSkills &amp; Experience* 1+ years' experience in a support role or relevant IT environment * Good understanding of Windows OS, Microsoft 365 &amp; common business applications * Basic networking knowledge (TCP/IP, Wi-Fi, VPN) * Strong communicator with a customer-focused mindset * Comfortable working in a small team supporting multiple clientsBenefits* Structured development and access to training * Exposure to broad business IT systems and services * Supportive team environment with opportunities to grow

1st Line Support Engineer 

Role: Infrastructure Engineer / Technical Delivery Engineer Salary: £50,000 - £55,000 Setup: Hybrid - Surrey Industry: Managed Service Provider (MSP)Are you an experienced Infrastructure Engineer with a passion for delivering exceptional technical solutions and supporting critical infrastructure? We're looking for a hands-on Technical Delivery Engineer to join a growing MSP in Manchester, combining project delivery with BAU support and 3rd line escalation work for a varied and rewarding role.What You'll Be Doing* Design, implement and maintain core IT infrastructure components including servers, networking, storage, and virtualisation. * Deliver infrastructure and cloud projects for clients - ensuring solutions are secure, scalable, and aligned with best practices. * Provide 3rd line BAU support for complex technical issues, acting as an escalation point for the service desk and wider support team. * Troubleshoot and resolve infrastructure incidents efficiently to minimise downtime and impact. * Collaborate with cross-functional teams to scope, design, and deliver infrastructure solutions tailored to business needs. * Implement security best practices and ensure compliance with industry standards. * Evaluate and recommend new technologies to drive efficiency, resilience, and service improvements. * Document configurations, procedures, and troubleshooting steps to support knowledge sharing and operational excellence. * Build strong relationships with clients, providing clear communication and technical expertise.What We're Looking For✅ Proven experience in IT Infrastructure / Technical Delivery within an MSP or similar environment ✅ Solid experience in BAU support, ideally at 3rd line level, handling complex escalations ✅ Strong knowledge of Microsoft stack, networking, virtualisation (VMware/Hyper-V), firewalls, and cloud platforms (Azure, M365) ✅ Excellent troubleshooting skills and ability to remain calm under pressure ✅ Strong communication skills and the ability to work effectively with clients and internal teams ✅ A proactive problem-solver with a passion for technology and service excellenceWhat's In It For You💷 £50,000 - £55,000 🏡 Hybrid working - flexible Surrey Base 🩺 Comprehensive benefits package including pension &amp; health cover 🚀 Career progression &amp; certification support 🤝 A collaborative, supportive, and forward-thinking team cultureIf you thrive in a role where no two days are the same, enjoy the mix of project delivery and high-level BAU support, and want to be part of a dynamic MSP - we'd love to hear from you.📩 Apply now and take the next step in your Infrastructure career!

IT Infrastructure Engineer 

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Helpdesk Lead (1st & 2nd Line)

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