IT Technician
Role: IT Technician
Department: IT (Business Services)
Location: Carlisle
Reports to: Head of IT
Benefits: 30 days holiday plus bank holidays
About the Role
We are seeking a proactive and customer-focused IT Technician to join our Business Services team. This role provides day-to-day IT support across the organisation, working closely with senior IT colleagues to deliver a comprehensive, efficient and high-quality service that meets business needs.
This is an excellent opportunity for someone with early-career IT experience who is looking to develop their technical skills within a professional environment.
Key Responsibilities
* Provide first-line support for colleagues experiencing issues with computers, network devices and associated systems
* Deliver desktop and basic server support, minimising downtime and disruption
* Install, configure and maintain end-user hardware and software
* Set up and support laptops, desktops, mobile devices and desk phones
* Manage user onboarding and offboarding, including equipment setup and access configuration
* Support office technology including display panels, projectors, AV systems and multifunction devices
* Maintain accurate asset registers and software licensing records
* Ensure compliance with software licensing and data protection requirements
* Assist with external compliance standards (e.g. Cyber Essentials or equivalent frameworks)
* Document IT procedures and contribute to user guidance materials
* Deliver one-to-one and group training sessions to improve user knowledge and efficiency
* Liaise with third-party suppliers to resolve issues and coordinate upgrades
* Escalate complex issues appropriately to senior IT colleagues
* Travel to branch offices as required
* Participate in ongoing professional development and technical training
* Occasionally support out-of-hours upgrades and patching activities
About You
* At least 1 year's experience in an IT support or technical role
* Strong working knowledge of Microsoft Office and common business applications
* Good understanding of antivirus and endpoint security solutions
* Excellent communication and customer service skills
* Strong problem-solving ability and analytical mindset
* Well organised, accurate and able to prioritise effectively
* Ability to work independently and as part of a team
* Calm under pressure with a proactive and flexible approach
Personal Attributes
* Self-motivated and responsible
* Detail-oriented
* Friendly and approachable
* Committed and proactive
* Proud of delivering high-quality work