IT Field Engineer

Position: Field Engineer

Location: Home-based with travel across London and client sites

Salary: Up to £40,000 + benefits listed below

About the Company

They are specialist IT services provider supporting financial organisations across the globe. Our focus is delivering highly resilient, secure, and scalable technology solutions within regulated environments. Operating as a modern, cloud-first business and recognised Microsoft partner, they help clients modernise their infrastructure through enterprise-level support, consultancy, and procurement services.

The Role

We are seeking an experienced Field Engineer based within commuting distance of Central London. This is a predominantly client-facing position, providing onsite technical support across a diverse range of environments.

You will work directly with customers to deliver hands-on infrastructure support across desktop, server, networking, and cloud platforms. The role requires strong troubleshooting capability, proactive problem-solving skills, and the confidence to operate independently on client sites.

This is a fully field-based role with regular travel to customer locations.

Key Responsibilities

• Provide onsite technical support across multiple client environments
• Diagnose and resolve complex hardware, software, and infrastructure issues
• Support cloud and on-premise systems, ensuring stability and security
• Act as a trusted technical advisor to client stakeholders
• Accurately document work completed and maintain system records
• Escalate issues appropriately where required
• Contribute to knowledge sharing and continuous technical improvement
• Represent the company professionally while on client premises

You must have:

• Previous experience within an MSP or IT solutions provider environment (2 years' experience required)
• Proven experience working as a Field Engineer across multiple client sites
• Strong troubleshooting ability across complex IT infrastructures
• Comfortable working independently and managing priorities in fast-paced environments
• Strong communication and customer service skills
• A genuine interest in technology and continuous learning

Technical Skills & Experience

• Minimum 2+ years' experience in a 2nd Line / Infrastructure Support role
• At least 1 year in a field-based engineering position
• Solid knowledge of Microsoft Azure
• Microsoft 365 / Office 365 administration (cloud-hosted environments)
• Windows Server and Microsoft Exchange administration
• Active Directory management
• Virtualisation technologies
• Networking fundamentals (LAN, WAN, VPN, Wireless)
• Backup technologies including Veeam and cloud-based solutions
• Endpoint hardware/software diagnostics
• Antivirus and security solutions

Core Competencies

• Excellent communication and stakeholder management skills
• Strong attention to detail and organisational ability
• Professional and confident client-facing manner
• Ability to remain calm and effective under pressure
• Collaborative team player

Benefits

• 31 days annual leave (role dependent)
• Overtime opportunities
• Onsite and shift incentives
• Pension scheme
• Health cash plan
• Employee discount platform
• Discounted retail, cinema and gym memberships
• Training and professional development
• Social events
• Cycle to Work scheme
• Electric vehicle lease scheme
• Discounted hardware and software

Application Process:

Once applied with your most up to date CV, this will go straight to our inbox. We will be making our way through applicants and if relevant you will receive a call from us!