IT Field Engineer
Role: IT Field Engineer
Location: London
Salary: £40,000
Overview
We are an established IT services provider supporting clients within highly regulated, security-focused environments. Our work spans on-site and remote support, cloud technologies, and enterprise infrastructure. We are seeking an IT Field Engineer based within commutable distance of Central London to deliver high-quality technical support across multiple client sites.
This is a hands-on role suited to someone passionate about technology, troubleshooting, and working directly with end users in fast-paced environments. When not on site, you will provide second-line support as part of a wider service desk team.
Key Responsibilities
* Provide on-site IT support across multiple customer locations in and around London
* Deliver 2nd line support for desktop, server, network, and cloud-based issues
* Troubleshoot complex technical environments and time-critical incidents
* Build strong working relationships with end users and key stakeholders
* Accurately log and document incidents, requests, and resolutions
* Escalate issues in line with agreed procedures when required
* Support the service desk remotely via phone and email when not on site
* Share knowledge and contribute to continuous improvement within the support team
* Act as a professional and reliable technical representative at customer sites
Required Experience & Skills
* Minimum 2 years' experience in a 2nd Line Service Desk or IT Support role
* At least 1 year's experience working as a Field Engineer across multiple customer sites
* Experience working within an IT Solution Provider / MSP environment
Strong knowledge of:
* Microsoft Azure
* Microsoft 365 / Office 365
* Windows Server & Windows OS
* Active Directory
* Virtualised environments
* Networking (LAN, WAN, VPN, Wireless)
* Microsoft Exchange & Outlook
* Antivirus solutions
* Data backup solutions (including Veeam and cloud-hosted backups)
* Proven PC hardware and software troubleshooting skills
* Excellent communication skills with a professional telephone manner
* Strong customer service focus and attention to detail
* Ability to manage workload independently and work under pressure
* Flexible, proactive, and eager to expand technical knowledge
Benefits
* Competitive annual leave allowance
* Overtime and on-site incentives
* Pension scheme
* Health cash plan
* Access to employee benefits and discount platforms
* Training and professional development opportunities
* Social events
* Cycle-to-work scheme
* Electric car leasing scheme
* Access to discounted hardware and software