Job Title: IT Build Engineer Location: North-West London Job Type: Full-time Reporting to: Service Desk ManagerRole OverviewImportant: This is an IT Build &amp; Provisioning role (devices, users, Microsoft 365) not a software or DevOps build engineering position.We are looking for a skilled IT Build &amp; Provisioning Engineer to manage, maintain, and improve the build and deployment of end-user devices and user accounts across multiple client environments.This role focuses on Windows device builds, Microsoft Intune &amp; Autopilot deployments, and Microsoft 365 user provisioning, rather than software development, DevOps, or cloud infrastructure automation.You will work closely with the Service Desk and wider technical teams to ensure devices and users are provisioned efficiently, securely, and consistently in line with defined standards and SLAs.Key Responsibilities<ul><li>Build, configure, and deploy Windows devices using Microsoft Intune and Autopilot</li><li>Manage device deployment profiles, configuration policies, and compliance settings</li><li>Provision and manage user accounts in Active Directory and Microsoft 365</li><li>Configure MFA, Conditional Access, and endpoint security policies</li><li>Troubleshoot device build, deployment, and provisioning issues</li><li>Ensure builds are standardised, documented, and meet SLA requirements</li><li>Maintain accurate asset records and technical documentation</li><li>Support onboarding, offboarding, and device refresh processes</li><li>Identify opportunities to improve and automate build and provisioning workflows</li></ul> Required Skills &amp; Experience<ul><li>Proven experience in an IT Build, Endpoint, or Service Desk Engineering role</li><li>Hands-on experience with Microsoft Intune &amp; Autopilot</li><li>Strong understanding of Microsoft 365 user provisioning and lifecycle management</li><li>Experience troubleshooting Active Directory (on-prem) and Entra ID / Azure AD</li><li>Knowledge of endpoint security, compliance policies, and remote management</li><li>Previous experience in an MSP or multi-client environment (preferred)</li><li>Strong attention to detail and a process-driven mindset</li><li>Excellent communication and customer service skills</li></ul> What We Offer<ul><li>£35,000</li><li>Opportunity to work across varied client environments</li><li>Collaborative and supportive technical team</li><li>North-West London location with on-site / hybrid working options</li><li>Professional development and training opportunities</li></ul>How to ApplyPlease submit your CV along with a brief cover letter outlining your relevant experience. Please Note:Due to the high volume of applications expected, we may not be able to respond to every applicant individually. Please ensure your CV clearly demonstrates your suitability for this role, as shortlisting will be based on the information provided. We kindly ask that applicants do not contact the office directly regarding their application, as we will be reviewing all submissions and reaching out to shortlisted candidates only.

IT Build Engineer

Mid-Level Social Media Content CreatorLocation: Birmingham (Hybrid) Salary: £30,000 Start Date: January 2026 Experience: Minimum 2 years' agency experienceOn behalf of our client, we are recruiting a Mid-Level Social Media Content Creator to join a Birmingham-based agency on a hybrid basis, starting January 2026 (or as close to this date as possible).This role is ideal for a hands-on content creator who can confidently plan, shoot, edit and deliver high-quality social content while supporting strategy and performance across a variety of clients and industries.Key Responsibilities<ul><li>Create high-quality static social assets and engaging short-form video content</li><li>Plan, shoot and edit content using iPhone and DSLR equipment, ensuring correct framing, levelling and ratios</li><li>Schedule content in line with platform best practices</li><li>Support the development of social media strategies, including content pillars</li><li>Research client industries and audiences to inform content and strategy</li><li>Monitor and interpret social media analytics, using insights to optimise future content</li><li>Demonstrate previous success in organic social media management</li><li>Work independently and collaboratively within an agency environment</li></ul>Required Skills &amp; Experience<ul><li>Minimum 2 years' experience in an agency setting</li><li>Strong working knowledge of:</li><ul><li>CapCut</li><li>Canva</li><li>Adobe Premiere Pro</li><li>Asana</li><li>Monday.com</li><li>Social scheduling tools such as Hootsuite, Sprout Social, Rella or similar</li></ul><li>Confident using filming equipment including iPhone, DSLR cameras, tripods and wireless RØDE microphones</li><li>Strong understanding of content pillars, platform ratios and scheduling best practice</li><li>Ability to analyse social media performance and apply insights</li></ul>About the Candidate<ul><li>A proactive self-starter with strong initiative</li><li>Comfortable working independently and as part of a team</li><li>Strong written and verbal communication skills</li><li>Professional and confident in an agency environment</li><li>Driving licence beneficial but not essential</li></ul>What's on Offer<ul><li>£30,000 salary</li><li>Hybrid working in Birmingham</li><li>Employee discount card</li><li>Opportunity to work across a range of clients and industries</li><li>January 2026 start date</li></ul>

Mid Level Social Media Content Creator (Agency)

📣 IT Project Manager - Contract Role - Reigate Area / London Area 💰 Up to £400 per day (depending on experience) 🔍 MSP and Education Sector Experience | Enhanced DBS Required | Day Rate NegotiableWe are currently seeking an experienced IT Project Manager for a contract role based in and around the Reigate area / London area. This position requires a strong background in IT project delivery within educational environments, working with internal teams and stakeholders to manage a range of technology projects.📌 Key Details:Contract Role: Inside IR35 Location: Reigate-based with onsite work and local travel required Start Date: ASAP Day Rate: Negotiable based on experience DBS: Enhanced DBS (on the Update Service) - Essential due to work in schools🔧 Key Responsibilities:* Lead the planning, execution, and delivery of IT projects * Manage timelines, budgets, and stakeholder expectations * Coordinate with internal teams, vendors, and school staff * Identify and manage risks and issues throughout the project lifecycle * Deliver projects aligned with safeguarding, compliance, and education sector standards✅Skills &amp; Experience:* Proven experience as an IT Project Manager * Previous work in educational environments * Strong organisational and stakeholder management skills * Familiarity with education-related IT systems and infrastructure * Must hold an Enhanced DBS on the Update ServiceIf you're a proactive and organised IT Project Manager looking to support impactful work in the education sector, we'd love to hear from you. Apply now to find out more.

IT Project Manager - Contract Role 

Job Title: Technical Consultant - Cloud Migrations Salary: £65,000 Location: Hybrid (Reigate) Industry: IT Managed ServicesAbout the RoleWe are seeking a Technical Consultant to bridge the gap between pre-sales and delivery, with a primary focus on designing and delivering cloud migration projects for our clients. You'll play a pivotal role in shaping technical solutions during the sales cycle, then leading successful implementations that drive real business value.This is a hands-on consultancy role requiring strong technical expertise, excellent client-facing skills, and the ability to translate business requirements into robust, scalable cloud solutions.Key Responsibilities* Collaborate with pre-sales teams to shape cloud migration proposals, ensuring solutions are both commercially viable and technically sound. * Engage with clients to understand their business needs, current IT environments, and migration objectives. * Design cloud migration strategies and architectures (public, private, and hybrid), producing high-quality documentation and solution designs. * Lead the technical delivery of cloud migrations, ensuring successful execution within scope, budget, and timelines. * Provide subject matter expertise in cloud platforms (e.g., Microsoft Azure, AWS, GCP), networking, security, and modern workplace solutions. * Act as the technical point of contact throughout the project lifecycle, maintaining strong client relationships. * Support knowledge transfer, documentation, and handover to managed services teams. * Stay up to date with cloud technologies and best practices to continuously enhance service offerings.Skills &amp; Experience* Proven experience in designing and delivering cloud migration projects in an IT services or consultancy environment. * Strong understanding of Microsoft Azure (AWS and GCP beneficial). * Proficiency in areas such as networking, identity management, security, and governance in cloud environments. * Excellent client-facing communication and presentation skills. * Ability to gather requirements, design solutions, and lead delivery teams. * Experience working in IT Managed Services or MSP environments.Desirable:Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert, AWS Solutions Architect). Experience with M365 migrations, hybrid environments, and legacy infrastructure transformation. Knowledge of automation, DevOps, and cloud-native services.What We OfferCompetitive salary: £60,000 - £70,000 Hybrid working (Reigate office + remote flexibility) Opportunities for professional development and certifications Collaborative and supportive working environment in a growing IT Managed Services business

Technical Consultant 

Job Title: Project Manager (MSP) Location: London (Hybrid / On-Site as required) Salary: £60,000 + excellent benefits We're supporting a well-established, people-centric Managed Service Provider in London that places employee wellbeing, professional development, and long-term career growth at the heart of everything they do. This is an organisation that genuinely invests in its people through paid certifications, continuous training, and a supportive culture built around collaboration and respect.Due to continued growth, they're looking for an experienced Project Manager to oversee and deliver a variety of IT and digital transformation projects for a diverse client portfolio. The RoleAs the Project Manager, you'll take full ownership of project delivery from initiation through to completion. You'll work closely with technical teams, clients, and internal leadership to ensure projects are delivered on time, within scope, and to a high standard - all while upholding the company's commitment to exceptional customer experience. Key Responsibilities<ul><li>Lead and manage multiple concurrent IT and digital transformation projects for SME and mid-market clients.</li><li>Coordinate internal technical resource and external stakeholders to ensure smooth delivery.</li><li>Monitor project timelines, risks, dependencies, and scope, ensuring issues are identified and resolved early.</li><li>Maintain clear and consistent communication with clients throughout each project.</li><li>Produce detailed project documentation including plans, RAID logs, scopes of work, and progress reports.</li><li>Support pre-sales activity by evaluating client requirements and contributing to solution design.</li><li>Ensure delivery aligns with internal governance, quality processes, and industry best practice.</li></ul> What You'll Bring<ul><li>Demonstrable experience managing IT or technology projects within an MSP or IT services environment.</li><li>Strong understanding of technologies such as Microsoft 365, Azure, networking, and modern infrastructure.</li><li>Excellent organisational, communication, and stakeholder management skills.</li><li>Ability to translate complex technical information into clear, client-friendly language.</li><li>A structured, disciplined approach to project delivery with strong documentation skills.</li><li>Project management qualifications (Prince2, Agile, PMP) are beneficial - and the company will pay for these if needed.</li></ul> Why Join This MSP?<ul><li>A genuinely people-first culture with a supportive, collaborative environment.</li><li>Paid certifications and training to accelerate your career.</li><li>Access to varied, modern IT projects across multiple industries.</li><li>Clear progression pathways and opportunities to move into senior roles.</li><li>Competitive salary of £60,000 + benefits.</li></ul>If you're a Project Manager who thrives in a supportive, growth-oriented MSP and wants to be part of a business that truly values its people, we'd love to hear from you. Apply today to learn more.

IT Project Manager (MSP)

Job Title: Senior Social Media &amp; Content Creator (Multiple Roles) Location: Birmingham (On-site) Salary: £30,000 per year Driving Licence: RequiredOn behalf of my client, I am seeking multiple Senior Social Media &amp; Content Creators to join their growing Birmingham-based team. This is a fully on-site role for creative, strategic individuals who can elevate brand presence, manage multi-platform social strategies, and produce high-quality content. A full driving licence is essential for travel to shoots and on-location work.Key Responsibilities<ul><li>Develop and deliver social media strategies across all major platforms</li><li>Create engaging written, visual, and video content</li><li>Manage posting schedules, community engagement, and channel optimisation</li><li>Lead creative brainstorming and contribute campaign ideas</li><li>Plan and oversee content shoots, including on-site production</li><li>Analyse metrics and report on channel performance</li><li>Collaborate with internal teams to ensure consistent brand messaging</li></ul>About You<ul><li>3+ years' experience in social media, content creation, or digital marketing</li><li>Strong copywriting, storytelling, and multimedia content skills</li><li>Confident shooting and editing short-form video content</li><li>Highly organised, proactive, and able to manage multiple projects</li><li>Full UK driving licence</li><li>Comfortable with on-site content production</li></ul>What's on Offer<ul><li>£30,000 salary</li><li>Employee discounts</li><li>Creative, collaborative working culture</li><li>Opportunities to lead campaigns and shape brand voice</li></ul>

Social Media Content Creators 

Job Title: Social Media Strategist Location: Wolverhampton (On-site) Salary: £30,000 - £40,000 per year (DOE)About the Role: We're recruiting on behalf of our client, a forward-thinking team looking for a creative and analytical Social Media Strategist to take their online presence to the next level. This is an exciting opportunity to work for some fantastic brands and help shape their social media strategy. If you live and breathe social media trends, enjoy turning data into insights, and love leading strategy, this could be the perfect role for you.Key Responsibilities:<ul><li>Develop, implement, and lead social media strategies across platforms.</li><li>Monitor and analyze trends, competitor activity, and audience insights.</li><li>Produce regular reports on performance, ROI, and strategic recommendations.</li><li>Collaborate with internal teams to integrate social media strategy with wider marketing goals.</li><li>Stay up-to-date with emerging social media trends and best practices.</li></ul>Requirements:<ul><li>Proven experience in social media strategy, preferably in a marketing or agency environment.</li><li>Strong analytical skills with the ability to turn data into actionable insights.</li><li>Excellent communication and presentation skills.</li><li>Full UK driving licence (essential).</li><li>Ability to work on-site in Wolverhampton.</li></ul>Salary &amp; Benefits:<ul><li>£30,000 - £40,000 per year, depending on experience.</li><li>Opportunities for career growth and development.</li><li>Work with some fantastic brands.</li><li>Collaborative and innovative work environment.</li></ul>How to Apply: If you're ready to lead social media strategy and make a real impact, please apply by sending your CV and a brief cover letter outlining your experience and achievements in social media strategy.

Social Media Manager 

Data Analyst - £40,000 to £50,000 Location: Warrington (3 days on site / hybrid)We're working with a growing organisation in Warrington that is strengthening its analytics capability and looking for a skilled Data Analyst to join the team.<h3>Key Responsibilities</h3><ul><li>Analyse complex datasets and translate findings into clear, actionable insights</li><li>Build, maintain and optimise dashboards and reporting solutions using Power BI</li><li>Work with APIs to integrate data from multiple sources and enhance reporting capabilities</li><li>Support the development of AI-driven insights and automation opportunities within analytics</li><li>Collaborate with stakeholders across the business to identify trends, risks and opportunities</li><li>Contribute to ongoing data quality, governance and process improvement initiatives</li></ul><h3>Skills &amp; Experience Required</h3><ul><li>Strong experience with Power BI (DAX, data modelling and dashboard development)</li><li>Confident using SQL for data extraction and manipulation</li><li>Experience working with API-driven data sources</li><li>Ability to present insights clearly to non-technical stakeholders</li><li>Understanding of data architecture, modelling and reporting best practice</li><li>Excellent analytical and problem-solving skills</li><li>Full UK driving licence and access to a vehicle (due to site requirements)</li></ul><h3>Desirable</h3><ul><li>Exposure to AI tools or techniques to support advanced analytics or automation</li><li>Experience with Python or R</li><li>Knowledge of cloud data platforms (Azure, AWS, or GCP)</li><li>Background in a commercial, retail, logistics, or operations-focused environment</li></ul><h3>What's on Offer</h3><ul><li>Salary £40,000-£50,000</li><li>3 days on site each week, with hybrid flexibility</li><li>Opportunity to influence and shape analytics capability within a growing organisation</li><li>Supportive environment with opportunities for professional development</li></ul>If you're passionate about using data, APIs and emerging AI tools to drive meaningful insight, we'd welcome your application.

Data Analyst - Power Bi

Role: Communications EngineerLocation: NorthamptonSalary: £30,000-£35,000 + benefits Our client is an established telecoms and IT solutions provider delivering connectivity, telephony, IT and meeting-room technology to businesses across the UK. We're expanding our engineering team and looking for a confident, customer-focused Communications Engineer to join us. The RoleAs a Unified Communications &amp; AV Installation Engineer, you'll survey, install and configure cloud-hosted VoIP and meeting-room systems, including Gamma Horizon, 8x8, and Yealink Teams Room solutions. This is a field-based, customer-facing role where professionalism, technical expertise and clear communication are key. Key Responsibilities<ul><li>Install and configure VoIP platforms and Teams Room systems</li><li>Deliver on-site customer surveys and documentation</li><li>Configure contact centre features (IVRs, agents, wallboards)</li><li>Provide end-user training</li><li>Troubleshoot and resolve installation issues</li><li>Represent our client on customer sites, ensuring an exceptional experience </li></ul> What You'll Bring<ul><li>3+ years' experience in UC/telecoms installations</li><li>Hands-on experience with Gamma Horizon and/or 8x8</li><li>Knowledge of Teams Room systems (preferably Yealink)</li><li>Understanding of networking (VLANs, PoE, IP provisioning)</li><li>Strong customer communication and problem-solving skills</li><li>Full UK driving licence </li></ul> Benefits<ul><li>Profit share scheme</li><li>22 days holiday + birthday off (rising to 25 days in year 2)</li><li>Pension scheme</li><li>NHS healthcare cash plan</li><li>Death in service (3x salary)</li><li>Retail &amp; leisure discounts</li><li>Paid volunteering time</li><li>Wellbeing support and a collaborative, people-first culture</li></ul>

Communications Engineer 

Role: Business Development Representative Salary: £35,000 - £45,000 (depending on experience) Commission: Uncapped with flexible structures based on candidate experience Location: Southampton / South of England (with occasional travel to offices and industry events) Department: Commercial Team Reports to: Business DevelopmentAbout the RoleWe're looking for a highly driven Business Development Representative / Lead Generation Specialist to join our Business Development Team and play a critical role in expanding our pipeline for Managed IT, Managed XDR, and Co-Managed services.You'll be responsible for planning and delivering multi-channel lead generation campaigns targeting mid-market and public-sector organisations across the UK. This is a high-impact, high-visibility role where your work directly contributes to new revenue growth.If you thrive in a fast-paced sales environment, enjoy engaging with senior decision-makers, and are motivated by hitting ambitious targets-this role is for you.What You'll Be Doing* Develop lead generation strategies in collaboration with Sales, Marketing, and Commercial teams. * Research and source cold prospects using tools such as LinkedIn Sales Navigator, ZoomInfo and BladeIQ. * Conduct high-volume outbound outreach (calls, emails, LinkedIn) to generate qualified leads. * Identify and engage key decision-makers to support targeted "warm" campaigns. * Create compelling messaging that speaks to industry pain points and highlights our service value. * Build and maintain long-term prospect databases, supporting both outbound and marketing nurture activity. * Mentor other team members to help them achieve their call and lead targets. * Qualify leads against agreed business criteria (company size, job role, authority, IT needs). * Exceed weekly/monthly KPIs across calls, leads, meetings and conversions. * Record and track all activity, pipeline and performance within CRM and lead gen platforms. * Set up and qualify meetings with senior leaders including CIOs, IT Directors, CFOs and CTOs. * Provide market intelligence and insights to internal teams to support continuous improvement.What We're Looking For* 2+ years' experience in B2B lead generation, sales development or inside sales (ideally IT, technology, or SaaS). * Proven record of meeting or exceeding lead and pipeline targets. * Strong experience with CRM, sales enablement and data platforms. * Excellent research, communication and organisational skills. * Ability to manage a high-activity workload and maintain performance metrics. * Confident in articulating technical concepts and value propositions. * Professional phone manner and strong written communication skills.Desirable* Experience in Managed IT or technology services. * Familiarity with public sector sales. * Experience mentoring or supporting other sales professionals. * Advanced understanding of LinkedIn Sales Navigator, ZoomInfo, etc. * Knowledge of IT security, managed services or SaaS. * Sales/marketing certifications (e.g., Salesforce, HubSpot).Personal Attributes* Resilient, persistent and target-driven. * Strong commercial awareness and a data-driven mindset. * Confident communicator, able to engage with senior stakeholders. * A positive team player who motivates others. * Highly organised with strong process discipline.Why Join Us?This is a key commercial role where you'll shape outbound strategy, influence revenue growth, and work closely with high-performing teams across the business. You'll have access to excellent tools, ongoing development and the opportunity to make a real impact.

Business Development Representative 

<h2 >Digital Marketing Executive - Paid Social (Meta)</h2>Birmingham (Hybrid - 3 days office / 2 days WFH) Salary: Up to £30,000 DOE Agency Environment | Creative &amp; Fast-Growing TeamAre you a data-driven digital marketer with hands-on experience running paid campaigns across Meta? Looking to join a creative and supportive agency where you can grow, test bold ideas, and work with exciting brands? This could be your next step!<h3 >The Role</h3>As the Digital Marketing Executive, you'll be a key part of the agency's performance team planning, delivering and optimising paid social campaigns primarily across Meta, with the chance to expand into multi-channel work.You'll collaborate with strategists, creatives, and account managers to drive measurable results for clients across e-commerce, B2C, and lifestyle sectors.<h3 >What You'll Be Doing</h3><ul><li>Managing end-to-end Meta Ads campaigns (planning, building, optimising and reporting).</li><li>Performing data-driven analysis to improve ROAS and reduce CPA.</li><li>Supporting with paid media strategy across Meta, TikTok, and other platforms.</li><li>Conducting A/B tests across audiences, ad formats and creative.</li><li>Working closely with creative teams on scroll-stopping ad content.</li><li>Presenting reports and insights to clients in a clear, confident way.</li></ul><h3 >What We're Looking For</h3><ul><li>1-2+ years' experience running Meta Ads campaigns (essential).</li><li>Strong analytical skills and confidence working with performance data.</li><li>Agency experience preferred but not essential.</li><li>Understanding of wider digital channels (Google Ads, TikTok, email, CRO) is a bonus.</li><li>A creative eye, proactive attitude, and eagerness to learn.</li></ul><h3 >What's On Offer</h3><ul><li>Salary up to £30,000 depending on experience</li><li>Hybrid working (3 days in Birmingham office)</li><li>Collaborative, supportive agency culture</li><li>Career development and training opportunities</li><li>Exposure to exciting campaigns and well-known brands</li><li>Regular socials and a fun, creative working environment</li></ul>

Digital Marketing Executive

Role: Account Manager Salary: £55,000 + Uncapped OTE Location: London (Hybrid) Type: Full-time, PermanentAre you ready to step into a client-facing role where you'll nurture long-term partnerships, guide organisations through technology decisions, and play a key part in their ongoing growth? This is an exciting opportunity for an ambitious Account Manager to join a fast-growing, industry-leading tech services organisation.This company delivers round-the-clock IT support, cybersecurity solutions, and strategic consultancy to businesses across the UK and beyond. Their focus on professional development, structured learning, and internal progression makes this an ideal role for someone eager to build a long-term career in technology and client management.What You'll Be Doing* In this role, you'll become a trusted advisor to a portfolio of clients, ensuring they receive exceptional service while identifying opportunities for growth. Key aspects include: * Building relationships with key decision-makers through regular meetings, updates, and on-site visits. * Understanding each client's challenges and recommending tailored solutions with support from technical specialists. * Acting as the internal voice of the client, ensuring their needs and priorities are clearly communicated. * Supporting renewals, spotting upsells potential and safeguarding recurring revenue. * Collaborating with marketing on client communications and campaigns. * Assisting with proposal creation, procurement requests, and contract documentation. * Guiding clients on security, compliance, GDPR updates, and best-practice processes.What Success Looks Like* You'll thrive if you enjoy improving the client experience and helping businesses make smarter technology decisions. Success in the role includes: * High levels of customer satisfaction and retention. * Achieving revenue growth targets by recommending relevant services and solutions. * Ensuring clients have clear account plans, risk registers, and strategic updates. * Proactively suggesting improvements both for clients and for internal processes.What You'll Bring* Experience in B2B account management or a client services role. * Strong communication skills and confidence presenting to senior stakeholders. * A proactive mindset and a passion for delivering exceptional service. * Comfortable discussing pricing, quotes, and financial details. * Ideally, experience working within an MSP or tech-focused environment. * A general understanding of IT systems, cybersecurity, or managed services (desirable, not essential).What You'll Get* £55,000 base salary * Uncapped OTE * Ongoing training and structured development pathways * Opportunity to grow within a rapidly expanding tech business * Supportive team culture and exposure to senior leadership

IT Account Manager

3rd Line Service Desk EngineerLocation: Huntingdon, CambridgeshireReports to: Service Desk ManagerSalary: From £40,000 | Type: Full-time, Permanent Our client is a forward-thinking IT services provider that helps businesses thrive through technology. They are consistent, customer-focused, and solution-driven - and they're now seeking a 3rd Line Service Desk Engineer to join their senior technical team.This role suits someone who excels at solving complex problems, stays calm under pressure, and acts as a trusted technical expert for both clients and colleagues. You'll play a key part in ensuring stability, efficiency, and ongoing improvement across customer environments while supporting technical decision-making and service excellence. What You'll DoAdvanced Technical SupportOwn and resolve complex, high-priority incidents escalated from 2nd LineDeliver advanced troubleshooting and root cause analysisAdminister and optimise Microsoft 365, Azure, Windows Server, virtualisation, and networking environmentsConfigure and manage firewalls, switches, routers, and security appliancesOversee patching, upgrades, and critical system deploymentsSupport infrastructure design, implementation, and transformation projectsLeadership &amp; CollaborationAct as a senior escalation point and mentor to 1st &amp; 2nd Line engineersContribute to knowledge sharing through documentation and trainingCollaborate with wider technical teams to ensure consistent, high-quality deliveryProvide expert insight during client reviews and technical discussionsContinuous ImprovementIdentify recurring issues and drive root cause investigationsSupport automation and optimisation initiativesMaintain clear, accurate documentation across technical processesStay current with emerging technologies and recommend improvements What You'll BringExtensive 3rd Line or infrastructure experience within an MSP environmentStrong expertise across Microsoft 365, Azure AD, Windows Server, Exchange Online, networking, and securityExperience with VMware/Hyper-V, firewalls, VPNs, VLANs, and remote access solutionsSolid understanding of backup, disaster recovery, and business continuityExcellent diagnostic and analytical abilities with strong attention to detailClear communicator and supportive mentorA calm, customer-focused, solution-driven approach Why This Role?You'll join a professional, people-focused team that values ownership, consistency, and pride in a job well done. Expect opportunities to lead, grow, and stay at the forefront of your technical field while contributing to meaningful improvements across client environments.If you're motivated by solving complex problems and helping organisations succeed through technology, this role is an ideal fit.

3rd Line Support Engineer 

2nd Line Service Desk EngineerLocation: St Ives, CambridgeshireSalary: From £30,000 | Type: Full-time, Permanent Our client is a trusted IT services provider delivering secure, reliable, and people-focused technology support. They're now looking for a confident 2nd Line Service Desk Engineer to own complex technical issues, support users both remotely and on-site, and uphold exceptional service standards. Why Join Our Client?Join a supportive, high-performing team that values trust, collaboration, and continuous development. Expect:A varied mix of remote and on-site supportAutonomy and ownership over your workloadOngoing training and certification opportunitiesA people-first culture built on professionalism and high standards Key ResponsibilitiesAct as an escalation point for 1st Line, resolving advanced technical incidentsDeliver remote and on-site support across users, infrastructure, and cloud platformsInstall, configure, and maintain hardware and software at client sitesMonitor alerts, patching, and proactively prevent service disruptionsTroubleshoot across Microsoft 365, Windows Server, Active Directory, networking, and virtualisationWork with Azure, AWS, or Google Cloud environmentsLiaise with third-party suppliers and support project deploymentsMaintain accurate documentation and contribute to the Knowledge BaseMentor 1st Line colleagues and manage workload across service desk and site visits About You2+ years' experience in a 2nd Line or Field Engineer role (MSP experience ideal)Strong knowledge of Microsoft 365 (MFA, SSO, SharePoint, Teams, Intune, Entra)Experience with Azure/AWS/Google Cloud and virtualisation platforms (Hyper-V/VMware)Solid networking skills (TCP/IP, VLANs, DHCP, DNS, LAN/WAN/WLAN)Confident supporting hardware, printers, and mobile devicesClear communicator with a calm, ownership-driven approachStrong organisational skills and a proactive, improvement-focused mindsetWorking towards or keen to achieve relevant Microsoft certificationsFull UK driving licence and willingness to travel (occasional overnight stays) BenefitsCompetitive salary25 days annual leave (rising with service)Perkbox access, EAP, and 24/7 GP serviceTraining and personal development supportReferral scheme + Udemy for BusinessCycle to Work scheme &amp; electric car salary sacrificeFree on-site parking

2nd Line / Field Engineer 

Role: Technical Operations Director Salary: £80,000 Location: Manchester Sector: IT Managed ServicesOverviewWe are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients.Key Responsibilities* Operational Leadership &amp; Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas. * Embed a culture of operational excellence by implementing, maintaining, and mentoring teams on agreed technical and service standards. * Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance.Technical Standards &amp; Governance* Define, document, and maintain robust technical standards across all service lines. * Lead governance initiatives to ensure alignment with industry best practice, regulatory frameworks, and client requirements. * Conduct regular audits and quality reviews to ensure compliance and identify improvement opportunities. * Act as a key stakeholder in approving and onboarding new technologies, ensuring they meet internal standards prior to adoption.Service Delivery &amp; Client Engagement * Serve as an escalation point for complex L3 technical issues, guiding teams and reinforcing continuous skill development. * Participate in customer checkpoints to ensure service performance aligns with client expectations. * Work closely with account managers and client stakeholders as a trusted technical advisor, including supporting cyber security posture and compliance. * Support the Bid and Pre-Sales teams with technical insight, site assessments, and solution recommendations.Collaboration &amp; Cross-Functional Support * Work with Group Solutions to ensure alignment on new products, implementation processes, and ongoing training requirements. * Collaborate with engineering, projects, and service delivery teams to embed standards into day-to-day operational workflows. * Partner with HR and leadership on recruitment of senior technical roles. * Provide guidance, leadership, and mentoring to technical teams to foster quality, accountability, and knowledge growth.Essential Skills &amp; Experience* Significant experience in a senior technical or operational leadership role within an MSP or IT services organisation. * Strong technical background across Microsoft technologies, infrastructure, networking, cloud services, and cyber security. * Expert understanding of MSP toolsets including Datto RMM and Autotask PSA. * Demonstrable experience building and enforcing technical standards, service governance, and quality frameworks. * Excellent communication, stakeholder management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks.DesirableFormal qualifications in IT service management, quality assurance, or related disciplines. Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). Strong ability to influence, coach, and drive meaningful change across technical and non-technical teams.

Technical Operations Director 

Working Hours: Monday to Friday, 09:00 - 17:30Job Type: Full-time, permanentSalary: £28,000-£35,000 DOE The RoleOur client is seeking a proactive, technically capable Technical Support Engineer to join their office-based support team. This role will involve delivering high-quality remote support using PSA and RMM tools, responding to inbound telephone queries, and supporting clients across a wide range of sectors including care and legal services.This is an excellent opportunity for someone looking to build a long-term career within a professional MSP environment that values development, ownership, and customer service. Key ResponsibilitiesProvide efficient, high-quality remote technical support to end usersManage and maintain Microsoft 365 tenants, including Exchange, SharePoint, Azure AD, and Endpoint ManagerInstall and configure Windows 11 devices and mobile devicesDiagnose and resolve issues including mail flow, security, and client configurationAccurately document faults, fixes, and technical proceduresEnsure cyber security best practices are consistently followedTake full ownership of support tickets through to resolution Essential Skills &amp; ExperienceStrong knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel)Experience installing and configuring Windows operating systems and softwareWorking knowledge of diagnostic tools such as Event Viewer and Command PromptExcellent communication skills with a proactive, customer-focused approachAbility to take ownership of issues and manage workloads effectively Desirable SkillsNetworking fundamentals (DNS, DHCP, subnetting, topologies)Experience with Windows Server environments (Active Directory, Group Policy, DNS, DHCP)Exposure to backup solutions, IP telephony, and managed Wi-Fi solutionsTraining, Progression &amp; Development Our client is fully committed to your professional growth. You will benefit from:Funded industry certifications (Microsoft, Networking, Cyber Security)Clear, structured career progression into senior engineering or specialist technical roles Benefits PackageCompetitive company pensionPrivate health and dental insurance25 days holiday plus public holidaysCar allowance and mobile phone allowanceCycle-to-work schemeRegular company eventsFree on-site parkingDiscounted or free food

Technical Support Engineer 

Role: IT Service Desk Analyst Salary: Up to £25,000 per annum Location: ManchesterAbout the OrganisationWe are a large, established Managed Service Provider delivering a comprehensive range of technical and professional support services to organisations across the North of England. Our teams specialise in IT, HR, Finance, Safeguarding, Payroll and more, working from a modern, well-connected office with excellent facilities.As an MSP, we pride ourselves on delivering responsive, customer-focused, high-quality services to a diverse portfolio of clients, ensuring their systems run efficiently and securely.Our ValuesProviding exceptional support to our clients and partners Maintaining a strong service culture based on reliability, accountability and trust Investing in our people and supporting their professional growth and wellbeingThe RoleWe are seeking a proactive and technically capable IT Service Desk Analyst to join our busy support team. You will deliver remote and onsite technical assistance across a wide range of client environments, working on a fast-paced service desk with exposure to varied infrastructures and technologies.You'll also have opportunities to work alongside senior engineers on installations, upgrades and projects, supported by ongoing training to enhance your technical skillset.What You Will Bring* Strong communication skills and a customer-first mindset * A solid understanding of server and network fundamentals * The ability to diagnose and resolve a variety of technical issues * Previous MSP or multi-site support experience (advantageous) * Experience supporting schools or education clients is beneficial but not requiredKey Technical Skills* Microsoft Windows Server and desktop environments * Active Directory (user management, Group Policy, software/printer deployment) * Device deployment, configuration and support * Hardware fault finding and resolution (servers, laptops, desktops, printers) * Experience with A/V technologies (touchscreens, projectors, interactive panels) * Network support, management, diagnostics and auditingBenefits:* Over average annual leave plus bank holidays and Christmas office closure * Local Government Pension Scheme membership * Free onsite parking * Strong training and career development pathways

IT Service Desk Analyst

Role: IT Consultant Location: Preston Hybrid (with some customer site visits) Sector: Managed Services / IT Consultancy Salary: up to £50,000 depending on experienceThe roleAre you a technically minded problem solver who loves working directly with customers to design and deliver impactful IT solutions?We're looking for a Technical Solutions Consultant to join a growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments.This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering opportunities, designing solutions, and supporting successful implementations.What You'll Do* Conduct customer audits and discovery sessions (virtual or on-site) to assess infrastructure and understand business needs. * Translate findings into solution outlines, recommendations, and proposals. * Collaborate with internal teams on project delivery - assisting with migrations, configurations, and reviews. * Document customer environments, update reports, and share insights with colleagues. * Stay up to date with emerging technologies and pursue certifications that grow your expertise. * Every day is varied, combining consultancy, delivery, and continuous learning - all while shaping outstanding customer experiences.What We're Looking ForEssential skills and experience: * Proven experience delivering customer-facing technical consultancy within IT infrastructure or managed services. * Strong knowledge across IT infrastructure, networking, Microsoft 365, Azure, and cybersecurity. * Confident communicator with the ability to influence both technical and non-technical stakeholders. * Collaborative mindset - able to work closely with sales, delivery, and support teams.Desirable:* Certifications from Microsoft, VMware, Cisco, Fortinet, Veeam, or Ubiquiti. * Hands-on Azure architecture and migration experience. * Familiarity with security frameworks (Cyber Essentials, NIST, CIS). * Understanding of modern networking (SD-WAN, SASE, ZTNA). * Experience within an MSP or consultancy environment.Why You'll Love Working Here:* Work on diverse, cutting-edge projects across modern IT technologies. * Collaborative, supportive culture where technical expertise is valued and developed. * Clear career pathway from fixed term to permanent, with opportunities for certification and progression. * Exposure to a wide range of industries and customer environments. * Hybrid working and excellent work-life balance.Additional Benefits:* 25 days holiday + bank holidays + your birthday off * 1 volunteering day per year * Enhanced maternity &amp; paternity leave * Employee rewards &amp; loyalty recognition * Regular social events and achievement celebrations * Professional training &amp; development opportunities * Wellbeing and financial support schemes

IT Consultant 

Role: Sales Support Executive Industry: IT Managed Services Location: Reigate Salary: Up to £28,000 base + £5,000 OTE Contract Type: 12-month FTC (fixed term contract)💼 Be the Backbone of a High-Performing Sales TeamAre you highly organised, detail-driven, and thrive when everything's running smoothly? We're on the hunt for a Sales Support Executive to join our growing team in Reigate - someone who loves getting stuck into the details and making life easier for everyone around them.You'll play a vital role behind the scenes, keeping the sales engine running by supporting reps, managing data, liaising with customers, and making sure nothing slips through the cracks.🛠️ What You'll Be Doing* Support the Sales Team: Prepare proposals, presentations, and contract documents. * Customer Focus: Handle queries, share info, and help resolve any issues that pop up. * Keep Things Moving: Process sales orders, track deliveries, and assist with invoicing. * Manage the CRM: Keep customer records up to date and squeaky clean. * Reporting: Pull together sales figures and performance metrics to help guide decisions. * Team Coordination: Work closely with marketing, finance, and ops to keep everything aligned and on schedule.🙋 Who You Are* 1-3 years' experience in sales support, admin, or customer service. * Super comfortable using CRMs, Microsoft Office (especially Excel), and picking up new systems. * A brilliant communicator - clear, concise, and confident in tone. * Highly organised, with a real eye for detail (you notice the small stuff). * Proactive, friendly, and a natural problem-solver. * Someone who thrives in a fast-paced environment and loves working as part of a team.🌟 Why Join?* Competitive salary and bonus structure * Room to grow - we support career development and internal progression * A positive, inclusive culture that values people as much as performance * Involvement in exciting projects that make a real difference * A team that supports, celebrates, and has your back

Sales Support Executive 

Role: IT Support Engineer Location: Bromsgrove (Hybrid Working) Salary: £27,000 + Paid Certifications Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment?This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career. The RoleYou'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as:<ul><li>Windows 10/11 &amp; Windows Server</li><li>Microsoft 365 (Teams, Exchange, SharePoint)</li><li>Networking (DNS, DHCP, firewalls, switches, VPNs)</li><li>VMware &amp; Virtualisation</li><li>Azure cloud services</li><li>Hardware troubleshooting &amp; device configuration</li><li>General IT support, ticket management, and customer communication</li></ul>This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing<ul><li>Resolving user issues across desktops, servers, cloud and network environments</li><li>Supporting the second and third line engineers in technical issues and projects when required</li><li>Monitoring systems, escalating complex issues, and helping improve processes</li><li>Collaborating with senior engineers to expand your technical knowledge</li><li>Providing excellent customer service with a proactive mindset</li></ul> What We're Looking For<ul><li>1-2 years' experience in an IT support or helpdesk role</li><li>A solid understanding of Microsoft technologies and basic networking</li><li>A passion for learning and improving your technical skills</li><li>Strong communication skills and a customer-focused approach</li><li>Someone who enjoys problem solving and working as part of a team</li></ul> What's in It for You<ul><li>£27,000 salary</li><li>Hybrid working</li><li>Paid professional certifications (Microsoft, Networking, Security etc.)</li><li>Great culture, supportive management, and ongoing career development</li><li>Exposure to modern technologies across cloud, virtualisation, networking and more</li><li>Opportunity to progress into 2nd line, cloud, networking or project roles</li></ul> If you think this role could be the ideal next step in your career we want to hear from you! Apply now with an up-to-date CV to be considered.

IT Support Engineer

Business Development ExecutiveLocation: Hybrid - Bishop's Stortford (2 days on-site) Salary: £30-35k (DOE) + Commission + Bonuses Start: JanuaryAre you hungry to grow, eager to learn, and excited by the idea of helping businesses thrive? Our client, a well-established and reputable digital marketing agency partners closely with SMEs to elevate their visibility and accelerate growth. With a supportive, flexible working environment and a people-first culture, they're now looking for a Business Development Executive to strengthen their expanding sales function.Why You'll Love This Role<ul><li>Join an agency known for collaboration, creativity, and genuinely looking after its team</li><li>Handle warm, inbound leads only-no cold calling</li><li>Opportunity to work from anywhere in the world for one week each year</li><li>Enjoy flexible working, with just 2 days per week in the office</li><li>Attractive recurring bonuses tied to the clients you bring in</li><li>Continuous support, coaching, and room to grow into a more senior commercial role</li></ul>What You'll Be Doing<ul><li>Managing warm inbound leads generated through the agency's high-performing digital campaigns</li><li>Understanding client needs and preparing tailored pitches and proposals</li><li>Guiding new clients through the onboarding journey and ensuring a smooth handover to the delivery team</li><li>Building meaningful client relationships with SMEs across a wide range of sectors</li><li>Maintaining accurate pipeline activity and ensuring strong communication internally and externally</li></ul>Who They're Looking For<ul><li>A tenacious, self-motivated mindset</li><li>Genuine hunger to learn and succeed</li><li>Strong communication and presentation skills</li><li>Confidence engaging with clients in a consultative, friendly manner</li><li>Agency experience is preferred but not essential</li><li>A positive attitude and willingness to grow your career within the agency</li></ul> This is a fantastic opportunity for someone looking to step into a commercial role where they'll be supported, trained, and given space to develop - while playing a key part in helping SMEs boost their online presence.

Business Development Executive

Role: Network Engineer Salary: £45,000 Location: Kent - Hybrid Employment Type: Full-time, permanentAbout UsWe are a dynamic managed-connectivity services provider specialising in fast, reliable, resilient and secure networking solutions. We deliver network services across a variety of sectors - often to blue-chip clients - using a mix of backhaul technologies such as wireless, fixed line, satellite and mobile connectivity. Alongside this, we develop in-house software and data solutions, offering a blend of networking and technology exposure.The RoleAs a Network Engineer, you will support the design, implementation, and maintenance of customer network infrastructure. Acting as a technical liaison between clients and the internal engineering team, you will help deliver network rollouts, provide ongoing support, and ensure network performance and security. You'll also contribute to large-scale customer and internal network projects and support technical knowledge sharing within the team.Key Responsibilities* Provide network support: troubleshoot and resolve network issues including connectivity, hardware, and software faults. * Assist in installation and configuration of enterprise-level network equipment - routers, switches, firewalls, wireless access points, etc. * Monitor network performance and recommend optimisations. * Help implement and maintain network security measures (firewalls, VPNs, intrusion detection, etc.). * Perform regular maintenance: firmware updates, patching, backups to ensure network availability and reliability. * Maintain accurate documentation: network configurations, diagrams, process notes. * Collaborate with internal teams and external stakeholders on project planning and implementation. * Participate in delivery of larger network projects - from design through implementation, test and handover. * Assist with training and mentoring more junior team members.Person Specification / What You'll Bring* Some previous experience in network support or engineering. * Solid understanding of core networking principles: TCP/IP, DNS, DHCP, subnetting, routing/switching. * Familiarity with enterprise-grade network equipment (routers, switches, firewalls, wireless access points). * Basic understanding or interest in network security practices. * Strong problem-solving skills, attention to detail, and ability to work both independently and in a team. * Good verbal and written communication skills - able to liaise with clients and collaborate with colleagues. * Certifications Needed - CCNA * Certifications Welcome - CCNP, CWNA, JNCIA-JUNOS, PCNSAWhy Work With Us* Opportunity to gain exposure to a broad range of networking technologies - wireless, fixed line, satellite, mobile. * Work on diverse customer projects across different sectors, giving a variety of technical challenges. * A supportive team environment with room to grow and develop your skills. * Chance to contribute meaningfully to projects delivering real-world connectivity solutions.

Network Engineer GBP45000

Role: Junior Network Engineer Salary: £27,000 Location: Kent - Hybrid Employment Type: Full-time, permanentAbout the OrganisationA leading managed-connectivity and technology solutions provider is seeking a Junior Network Engineer to join its growing technical team. The organisation delivers fast, resilient and secure networking services across a range of sectors including infrastructure, construction and engineering. Using technologies such as wireless, fixed line, satellite and mobile connectivity-alongside in-house software tools-this company offers an exciting environment to develop and grow your networking skills.The RoleAs a Junior Network Engineer, you will support senior engineers in the design, implementation and maintenance of customer networks. You will help ensure reliable network performance, assist in deployments, and contribute to day-to-day operational support while gaining exposure to modern networking technologies and security practices.Key Responsibilities* Assist with troubleshooting and resolving connectivity, hardware and software network issues. * Support the installation, configuration and testing of routers, switches, firewalls and wireless access points. * Monitor network performance, highlight inefficiencies and recommend improvements. * Contribute to implementing and maintaining network security measures including firewalls, VPNs and intrusion detection systems. * Help with routine maintenance such as firmware updates, patching and backups. * Maintain accurate documentation of network setups, diagrams and processes. * Work collaboratively with cross-functional teams and take part in project planning activities. * Stay updated on evolving network technologies, trends and security threats.About You* A degree in Computer Science, IT or a related discipline (or equivalent practical experience). * Strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, routing, switching, VLANs and subnetting. * Basic exposure to routing protocols such as OSPF or BGP is beneficial. * Understanding of network security concepts, including VPNs, IDS/IPS and encryption. * Confident troubleshooting using monitoring tools or packet analysis. * Clear communication skills and ability to work well within a team. * Certifications such as CCNA or Network+ are desirable but not essential. * Successful candidates may be required to undergo background checks.

Junior Network Engineer GBP 27000

<h1 >Digital Marketing Specialist - £35,000-£40,000 + Bonus | Hybrid | Birmingham</h1>Are you an all-round digital marketer looking to take the next step in your career? We're partnering with a fast-growing business in Birmingham who are looking for a proactive, creative, and data-driven Digital Marketing Specialist to join their team.<h3 >The Role</h3>As the Digital Marketing Specialist, you'll play a central role in planning and delivering multi-channel campaigns that drive brand awareness, engagement, and conversions. This is a hands-on role where you'll get to work across:<ul><li>Paid social &amp; PPC</li><li>Email marketing &amp; automation</li><li>SEO optimisation &amp; content creation</li><li>Website updates, CRO &amp; analytics</li><li>Reporting and performance analysis</li><li>Supporting on ecommerce trading activity (desirable)</li></ul>You'll work closely with the wider marketing and commercial teams to support growth initiatives and bring fresh ideas to the table.<h3 >What They're Looking For</h3><ul><li>A solid digital marketing generalist with experience across multiple channels</li><li>Ecommerce or D2C experience is a plus, but not essential</li><li>Confident using tools like Google Ads, Meta Ads Manager, GA4, and email automation platforms</li><li>Strong copywriting, content creation, and analytical skills</li><li>A proactive attitude and the ability to work both independently and collaboratively</li><li>Someone who enjoys variety and thrives in a fast-paced environment</li></ul><h3 >What's on Offer</h3><ul><li>£35,000-£40,000 salary (depending on experience)</li><li>Bonus scheme</li><li>Hybrid working - typically 2-3 days in their Birmingham office</li><li>Supportive team, real autonomy, and plenty of room to grow</li></ul>

Digital Marketing Specialist 

Role: Technical Operations Manager - Systems, Projects &amp; Support Location: Shoreditch (Office-Based) Salary: £65,000 + Performance-Related Bonuses About the Company:This rapidly scaling MSP delivers cloud, cybersecurity, VoIP, automation, and infrastructure services to a diverse and growing client base. With a strong focus on innovation and people development, the business offers a fast-moving, collaborative environment where technical leadership genuinely shapes how the company operates and grows. The Opportunity:We're seeking a hands-on Technical Operations Manager with strong MSP experience to lead an engineering team, act as the senior technical escalation point, and drive internal and client-facing transformation projects.This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities:Technical Leadership &amp; Escalation<ul><li>Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues.</li><li>Lead and govern technical delivery across:</li><ul><li>Azure, Office 365, Windows Server</li><li>SonicWall firewalls, VPN &amp; security</li><li>VMware/Hyper-V</li><li>3CX VoIP &amp; supporting network infrastructure</li></ul><li>Own patching, maintenance standards, security alignment, and DR strategies.</li><li>Ensure high-quality documentation, deployments, and configuration practices. </li></ul>Team Leadership &amp; Performance<ul><li>Line-manage 2nd &amp; 3rd line engineers, conducting 1:1s, coaching, and skills development.</li><li>Drive a culture of accountability, high performance, and technical excellence.</li><li>Support recruitment, onboarding, and long-term progression within the technical team. </li></ul>Project Delivery<ul><li>Lead and deliver internal and client-focused technical projects including:</li><ul><li>Cloud migrations</li><li>Infrastructure upgrades</li><li>VoIP deployments</li><li>Network/security improvements</li></ul><li>Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters.</li><li>Work cross-functionally with leadership, service delivery, and commercial teams. </li></ul>Systems, Workflow &amp; Process Development<ul><li>Improve service desk operations, technical standards, and ITIL-aligned processes.</li><li>Monitor and enhance SLAs, KPIs, and client satisfaction metrics.</li><li>Support continuous service quality improvements and operational consistency. </li></ul>Desirable SkillsThese skills are beneficial but not core requirements for the role.<ul><li>Experience with CRM or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.)</li><li>Workflow automation using PowerShell, Power Automate, or SQL reporting</li><li>Experience with internal system optimisation or business process automation</li><li>Familiarity with ConnectWise, ServiceNow, or similar ITSM environments </li></ul>What You'll Bring<ul><li>At least 5 years in an MSP environment, with proven team leadership.</li><li>Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP.</li><li>A background providing 3rd line escalation support in fast-paced MSP settings.</li><li>Solid experience delivering and overseeing technical projects.</li><li>Excellent communication and stakeholder management skills.</li><li>A proactive approach to standards, service improvement, and operational stability. </li></ul>What We Offer<ul><li>£65,000 base salary + performance-related bonuses</li><li>A structured development path with training and certifications</li><li>Ownership over internal systems, service quality, and technical direction</li><li>A collaborative, inclusive, and growth-focused culture</li><li>Direct influence over how the business scales its service delivery</li></ul> If this sounds like the ideal next role for you, please apply now with an up-to-date CV to be considered.

Technical Operations Manager

<h2>E-commerce Account Executive</h2>Location: Birmingham (hybrid) (12 month FTC) Salary: £25,000 - £35,000 (depending on experience)<h3>About the Role</h3>We're looking for an ambitious E-commerce Account Executive to play a key role in the delivery and ongoing management of website projects and client retainers. This role suits someone with a solid background in web and e-commerce platforms (particularly Shopify), strong organisational skills, and a passion for driving client success.<h3>Key Responsibilities</h3>Project Management<ul><li>Plan, execute, and oversee delivery of web and e-commerce projects</li><li>Ensure projects are completed on time, within scope, and on budget</li><li>Act as the main point of contact for clients, managing communication and resolving issues</li></ul>Retainer Management<ul><li>Manage ongoing client retainers and ensure deliverables are consistently met</li><li>Proactively identify opportunities to add value for clients</li><li>Track and report on performance metrics, providing actionable insights</li></ul>Client Collaboration<ul><li>Build strong relationships with clients, understanding their business goals</li><li>Provide updates, reports, and strategic recommendations to support growth</li></ul>Team Coordination<ul><li>Work closely with design, development, and digital marketing teams</li><li>Lead project kick-off meetings, aligning stakeholders on goals and timelines</li></ul>E-commerce Expertise<ul><li>Stay up-to-date on the latest trends, tools, and best practices in web and e-commerce</li><li>Provide guidance on website performance, UX/UI optimisation, and platform functionality</li></ul><h3>Required Skills &amp; Experience</h3><ul><li>Proven experience in e-commerce, account management, or web project management</li><li>Strong knowledge of e-commerce platforms such as Shopify (other CMS experience beneficial)</li><li>Excellent organisational and time-management skills to handle multiple projects and clients</li><li>Clear communication skills, able to explain technical concepts to non-technical audiences</li><li>Analytical mindset with the ability to generate insights from performance data</li><li>Proactive, solutions-focused, and motivated by achieving results</li></ul>Please apply now.

E-Commerce Account Executive - 12 month FTC

Position: Junior Brand Manager Location: Head Office (Birmingham -West Midlands) (On-Site) The OpportunityWe're looking for a dynamic and commercially focused Brand Manager to join a growing business in the beauty and wellness sector. This is a fantastic role for someone eager to develop their brand management skills, working closely with an experienced Marketing Director to shape and deliver creative, impactful brand strategies.You'll take ownership of key brands within the portfolio, helping to drive sales, grow awareness, and maintain consistency across all marketing channels - from digital and social to in-store and trade communications.What You'll Be DoingDriving Brand &amp; Commercial Success<ul><li>Develop and deliver integrated brand campaigns that drive awareness and sustainable growth.</li><li>Analyse brand performance and provide actionable recommendations to improve results.</li><li>Act as brand guardian, ensuring tone, visuals, and messaging align with brand values.</li><li>Collaborate with sales, education, and creative teams to ensure brand plans are fully aligned.</li><li>Identify new opportunities across retail, digital, and professional channels to increase brand visibility.</li><li>Present product, campaign, and promotional ideas to the commercial team for review.</li><li>Support the execution of trade marketing and communication plans.</li><li>Manage relationships with existing brand and supplier partners.</li><li>Produce regular marketing updates, newsletters, and content to highlight success stories and new launches.</li><li>Brief and oversee creative materials, ensuring timely and high-quality delivery.</li><li>Support customer database management to enable targeted campaigns.</li><li>Coordinate with the education team on brand-led training and event activity.</li></ul>Digital &amp; Content Marketing<ul><li>Plan and execute engaging digital and social campaigns to enhance brand engagement.</li><li>Keep websites, blogs, and social channels up to date with fresh, relevant content.</li><li>Manage brand imagery, videos, and digital assets to ensure consistent presentation.</li></ul>Insights &amp; Strategy<ul><li>Lead customer and market research projects to inform brand strategy.</li><li>Monitor sales performance, promotional success, and category positioning.</li><li>Stay ahead of competitor activity and emerging trends to maintain brand advantage.</li></ul>Growth &amp; Development<ul><li>Take a proactive approach to personal development and skills enhancement.</li><li>Collaborate with colleagues and share knowledge to support team success.</li><li>Stay informed on marketing innovations and industry movements.</li></ul>About You<ul><li>A strategic thinker with a commercial mindset.</li><li>Passionate about brands and creative storytelling.</li><li>Confident communicator who builds strong internal and external relationships.</li><li>Analytical and detail-oriented, with an eye for identifying growth opportunities.</li><li>Calm, adaptable, and able to balance multiple priorities effectively.</li><li>Enthusiastic and curious - someone who thrives in a collaborative environment.</li></ul>Apply now if this sounds like a good fit!

Junior Brand Manager

eCommerce Specialist Hemel Hempstead - £40,000 + benefitsAn ambitious and fast-growing FMCG brand in Hemel Hempstead is looking for a commercially minded eCommerce &amp; Digital Sales Specialist to take ownership of their Shopify store and online revenue performance. This role is perfect for someone who loves the mechanics of eCommerce but is equally energised by driving sales, improving conversion, and hitting commercial targets.The RoleYou'll be the engine behind the brand's online sales growth. From optimising the Shopify store to executing digital trading activity, you'll ensure every product, page, campaign, and touchpoint supports higher conversion and bigger revenue. Working cross-functionally with marketing, sales, and operations, you'll play a central role in scaling their online business.What you'll be doing<ul><li>Owning day-to-day Shopify trading to maximise revenue, basket size, and conversion</li><li>Managing product listings, collections, merchandising, promotions, and onsite UX</li><li>Leading digital sales initiatives such as bundles, A/B tests, upsells and email/promo campaigns</li><li>Actively monitoring KPIs (traffic, conversion, CAC, ROAS, AOV) and using data to inform trading decisions</li><li>Overseeing digital ad activity (Meta/Google) and ensuring campaigns directly support sales targets</li><li>Running email marketing (Klaviyo/Mailchimp) to drive repeat purchases and customer lifetime value</li><li>Managing marketplace sales (Amazon/retail partners) where applicable</li><li>Coordinating with supply chain and ops to ensure stock availability, smooth fulfilment and high customer satisfaction</li><li>Identifying new revenue opportunities - new product drops, seasonal campaigns, CRO improvements, loyalty or subscription strategies</li></ul>What we're looking for<ul><li>Solid hands-on Shopify experience, ideally within FMCG or consumer goods</li><li>Someone who is commercially driven, target-focused, and comfortable being accountable for results</li><li>Strong understanding of digital sales funnels, CRO, and trading performance</li><li>Experience with analytics, dashboards, and reporting (GA4, Shopify analytics, ad managers)</li><li>Confidence working with digital marketing campaigns and ecommerce tools</li><li>A proactive problem-solver who enjoys improving processes and turning insights into revenue</li><li>Clear communication skills and the ability to work cross-functionally with sales, marketing and ops</li></ul>What's on offer<ul><li>£40,000 salary</li><li>A high-impact role with full ownership of online trading and digital sales performance</li><li>A collaborative, entrepreneurial team environment</li><li>The opportunity to shape the brand's eCommerce growth during an exciting scaling phase</li></ul>

eCommerce Specialist

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<h3>WHY CHOOSE US</h3>
At Nextech, we provide outstanding IT, Tech, and Marketing recruitment services to help grow your business and team. Our mission is to create a vibrant community through hard work, dedication, and respect for our partners. By working with us, you tap into a supportive network that thrives on our core values: growth, community, and collaboration.
We believe these values are the pillars for building successful recruitment partnerships and delivering outstanding results. Grow with us and let Nextech guide you through building and expanding dream team.

YOUR NEXT EMPLOYEE

<h2>Our Sectors</h2>

<h3>Client and Candidate Testimonials</h3>

<h2>Hiring Tips</h2>

<h3>Submit your CV</h3>

<h3>WHY CHOOSE US</h3>
At Nextech, we're not just another recruitment agency; we're your next step towards success in the tech industry. Why choose us? Because we're committed to your growth, both personally and professionally. We believe in cultivating a supportive network, not only within our team but also within the broader tech industry. Our core values&mdash;growth, community, and collaboration&mdash;are more than just words; they're the foundation of our successful recruitment partnerships.
With Nextech, you're not just another candidate; you're part of a thriving ecosystem dedicated to your success. Let us guide you through every milestone of your tech journey, helping you explore opportunities for growth and advancement. Join us, and let's take the next step together towards mutual success.

<h3>Featured Jobs</h3>

YOUR NEXT ROLE

<h2>Interview Tips</h2>

<h3>Our Values</h3>

ABOUT US

Welcome to Nextech, your next partner in tech recruitment solutions. Based in the lively city of Manchester, we specialise in facilitating both permanent and contract placements for companies across the UK, Europe &amp; US.
<h5>At Nextech, we understand the pivotal role that good recruitment services bring to both clients and candidates to ensure the best fit for your business/you.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</h5>
We are committed to helping grow your community by connecting talented professionals with innovative companies. Ready to take your next step or take your tech recruitment to the next level? Contact Nextech today to learn more about how we can help achieve your goals.

CONTACT NEXTECH TODAY &rarr;

<h3>OUR MISSION</h3>
At Nextech, we're dedicated to advancing your tech career through personalised support and tailored opportunities. Our foundation is built upon 3 pillars of excellence- clients, candidates &amp; our team.
<h5>We strive to grow a vibrant community through hard work, dedication &amp; respect for our associates.</h5>
We are your next step towards success, guiding you through every milestone of your tech journey.

<h3>Tech Trends</h3>

<h3>Career Advice</h3>

<h3>Industry News</h3>

<h3>Read the Career Advice</h3>

<h4>Whether you&rsquo;re a talented tech professional ready for your next career opportunity, or a company looking to build your dream team, Nextech has you covered. Our recruitment services are tailored to meet the unique needs of both candidates and clients Ensuring our seamless matches drive success and growth.</h4>

IT Build Engineer

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