IT Project Engineer
What are we Looking For?
Job title: IT Project Engineer
Reports to: Head of Engineering
Hours of Work: 37.5 hours a week, Monday to Friday (between operating hours of 8am to 6pm)
Occasional out of hours projects and implementations (agreed in advance and paid as overtime or time in lieu)
What is the Role?
Our client is seeking a highly skilled and proactive IT Project Engineer to play a crucial role in the architecting and implementation of projects for their customers. You will work closely with the Head of Technology to advise end users on the most appropriate solutions and services for their business needs.
This is primarily a field-based position focused on executing project plans to deliver agreed business outcomes. The role is ideally suited to a motivated and ambitious IT professional looking to refine their expertise in Microsoft 365, Azure, networking, advanced connectivity solutions, and managed service delivery.
Key Tasks & Accountabilities
Serve as the lead project engineer, architecting, implementing, and managing a wide range of IT and networking projects.
Act as a key technical escalation point.
Engage with existing customers and sales leads to understand their requirements and deliver transformative solutions.
Handle escalated IT support tickets, provide comprehensive documentation, and offer training to both support teams and customers.
Deliver internal IT project work, focusing on the deployment and management of IT and network infrastructure, and enhancing internal systems and security protocols.
Conduct onboarding surveys for new IT customers, ensuring a seamless and professional experience while equipping the support team with the information needed to provide effective service.
Work independently to find resolutions and improve customer outcomes in line with company standards.
What will You Bring?
Experience:
5+ years of proven experience as a Technical Project Engineer or in a similar role.
Proficiency in architecting, implementing, and troubleshooting cloud, hardware, software, and network systems.
Strong knowledge of Microsoft operating systems, Azure, and Microsoft 365.
Strong knowledge of Meraki, Watchguard, and cloud networking technologies.
Experience with Entra ID, Group Policy, Endpoint Manager, and other administrative and security-focused tools.
Proven project management experience, with the ability to liaise effectively with customers and internal project teams to ensure progress is clearly communicated.
Experience with the Cyber Essentials framework and beyond.
Competencies:
Resolution-driven, always striving for positive outcomes and effective solutions to customers' IT and network challenges.
Commercially aware of solutions and best practices, and compliant with supplier and vendor terms of service.
Strong problem-solving mentality, able to identify issues early and find the best path to resolution.
Tenacious attitude with a desire to deliver above and beyond customer expectations.
Ability to engage with customers and third parties in a professional and confident manner.
Friendly, approachable communication style with excellent interpersonal skills.
Strong business acumen with a keen eye for development opportunities, and effective time management and workload prioritisation.
Adaptable and capable of delivering service excellence in a fast-changing environment.
Enthusiastic personality with a strong desire to learn and progress.
Qualifications:
A bachelor's degree in a relevant subject (Computer Science, Information Technology, etc.) is ideal.
Relevant industry certifications with proven implementation experience are a plus.
A full, valid UK driving licence is required.
What is in it for You?
A competitive salary + profit share scheme
22 days holiday plus an extra day for your birthday, increasing to 25 days holiday in your 2nd year
Pension scheme
NHS Healthcare Top-Up Cash Plan (money back on everyday medical expenses)
Death in Service (3 x salary)
Discount scheme on entertainment/shopping/leisure activities
0.5 days per year paid volunteering/community work
Wellbeing support and advice
Culture & Environment
Our client places great importance on fostering a diverse and collaborative workforce and culture. They focus on five key pillars of success: People, Platforms, Services, Solutions, and Sustainability.
Their people are at the heart of everything they do, and they are committed to recognising and utilising each individual's strengths to create a balanced, innovative, and consultative working environment.
All employees are expected to demonstrate and uphold the following core values and behaviours:
Customer Focused
Accountable
Commercially Aware
Team Working/Collaboration