IT Infrastructure Engineer
Role: Infrastructure Engineer / Technical Delivery Engineer
Salary: £45,000 - £50,000
Setup: Hybrid - Manchester
Industry: Managed Service Provider (MSP)
Are you an experienced Infrastructure Engineer with a passion for delivering exceptional technical solutions and supporting critical infrastructure?
We're looking for a hands-on Technical Delivery Engineer to join a growing MSP in Manchester, combining project delivery with BAU support and 3rd line escalation work for a varied and rewarding role.
What You'll Be Doing
* Design, implement and maintain core IT infrastructure components including servers, networking, storage, and virtualisation.
* Deliver infrastructure and cloud projects for clients - ensuring solutions are secure, scalable, and aligned with best practices.
* Provide 3rd line BAU support for complex technical issues, acting as an escalation point for the service desk and wider support team.
* Troubleshoot and resolve infrastructure incidents efficiently to minimise downtime and impact.
* Collaborate with cross-functional teams to scope, design, and deliver infrastructure solutions tailored to business needs.
* Implement security best practices and ensure compliance with industry standards.
* Evaluate and recommend new technologies to drive efficiency, resilience, and service improvements.
* Document configurations, procedures, and troubleshooting steps to support knowledge sharing and operational excellence.
* Build strong relationships with clients, providing clear communication and technical expertise.
What We're Looking For
✅ Proven experience in IT Infrastructure / Technical Delivery within an MSP or similar environment
✅ Solid experience in BAU support, ideally at 3rd line level, handling complex escalations
✅ Strong knowledge of Microsoft stack, networking, virtualisation (VMware/Hyper-V), firewalls, and cloud platforms (Azure, M365)
✅ Excellent troubleshooting skills and ability to remain calm under pressure
✅ Strong communication skills and the ability to work effectively with clients and internal teams
✅ A proactive problem-solver with a passion for technology and service excellence
What's In It For You
💷 £45,000 - £50,000 per annum (DOE)
🏡 Hybrid working - flexible Manchester base
🩺 Comprehensive benefits package including pension & health cover
🚀 Career progression & certification support
🤝 A collaborative, supportive, and forward-thinking team culture
If you thrive in a role where no two days are the same, enjoy the mix of project delivery and high-level BAU support, and want to be part of a dynamic MSP - we'd love to hear from you.
📩 Apply now and take the next step in your Infrastructure career!