ServiceNow Engineer
Leeds, West Yorkshire
£60000 - £65000 per annum
Full Time
Job Title: ServiceNow Engineer
Location: Leeds (Hybrid - 3 days per week on-site)
Salary: £65,000
Role Summary:
We are seeking a skilled ServiceNow Engineer to join a financial services team, taking ownership of the operation, development, and maintenance of the ServiceNow platform. The role includes managing the enterprise service catalogue (ESC), supporting third-party modules, and ensuring the platform delivers effectively for business needs.
Key Responsibilities:
- Manage and prioritise the backlog, planning work into regular sprints and delivering changes through structured release processes.
- Test ServiceNow changes in non-production environments before deployment.
- Work closely with stakeholders to define requirements and advise on optimal use of ServiceNow features.
- Design solutions that meet requirements while adhering to platform best practices.
- Identify opportunities to improve services and implement enhancements proactively.
- Maintain the platform through routine housekeeping, bug fixes, configuration updates, and plugin management.
- Execute ServiceNow platform upgrades.
- Mentor and support other developers on the team.
- Research and recommend new tools or features to improve platform capabilities.
- Configure and onboard new modules, supporting knowledge transfer and training where needed.
Required Experience & Qualifications:
- Experience working in IT and contributing to software project delivery.
- Knowledge of ServiceNow and ITIL processes.
- Previous experience in a similar role or environment.
- Vocational qualifications or equivalent experience in Agile methodologies.
- ServiceNow Certified System Administrator and ServiceNow Certified Application Developer.
- Proven experience in ServiceNow development and administration, including designing and implementing new capabilities.
- Experience performing platform upgrades.
- Familiarity with plugins and third-party modules (e.g., VRM/TPRM).
- Understanding of CMDB configuration and use.
- Experience in regulated environments, supporting controlled change.
- Experience maintaining critical digital business applications.
- Solid knowledge of Agile software development methodologies.
Benefits:
- Pension plan and life protection
- Health and well-being support
- Generous leave allowance
- Discounts and flexible benefits options
Apply Now!