IT Support Technician
IT Support Technician
On-site - Huntingdon
Full-time | Permanent
UK Driving License Preferred
Are you passionate about technology and enjoy helping people resolve technical issues? We're looking for a proactive and customer-focused IT Support Technician to join our clients growing team.
In this on-site role, you'll be the first point of contact for all IT-related queries, providing efficient and friendly 1st Line support to end users. You'll also have the opportunity to get hands-on with 2nd Line issues, making this an excellent role for someone looking to broaden their technical experience and grow within the IT field.
Key Responsibilities:
- Act as the first point of contact for users via phone, email, and in person
- Troubleshoot and resolve a wide range of hardware, software, and network issues
- Log, manage, and track support tickets through our helpdesk system
- Escalate more complex issues to 2nd Line support when required
- Set up and configure new laptops, desktops, mobile devices, and user accounts
- Support office equipment such as printers, scanners, and VoIP phones
- Assist with system updates, patches, and IT asset management
- Maintain accurate documentation of processes and procedures
What We're Looking For:
- Previous experience in a 1st Line IT Support role (minimum 1 year preferred)
- Strong troubleshooting skills for Windows OS, Microsoft 365, and common hardware
- Excellent communication and interpersonal skills
- A logical, methodical approach to problem-solving
- Willingness to learn and take on new challenges, including some 2nd Line tasks
- Ability to work independently on-site and collaborate with remote IT team members
Desirable Skills:
- Exposure to Active Directory, Azure, or basic networking
- Experience supporting cloud-based systems and remote users
- IT qualifications such as CompTIA A+, ITIL, or Microsoft certifications (a plus)
What We Offer:
- A supportive and collaborative team environment
- Opportunities for training and career development
- Competitive salary (dependent on experience)
- On-site parking and facilities at our Cambridge HQ
If you are on the lookout for a new role or feeling stagnated then this could be the next opportunity for you! Apply now with your CV and let's arrange a call.