3rd Line IT Engineer
Wolverhampton, West Midlands
£45000 - £50000 per annum
Full Time
3rd Line IT Engineer - MSP
Wolverhampton
Up to £50,000 + Benefits
Managed Services Provider (MSP)
The Role
Join a fast-paced Managed Service Provider as a 3rd Line IT Engineer, where you'll handle complex technical escalations, deliver customer-facing projects, and support a wide range of technologies. You'll be the senior point of contact for tricky issues while driving infrastructure improvements for multiple clients.
What You'll Do
- Act as 3rd line escalation for customer tickets across servers, networks, and cloud.
- Deliver MSP projects - migrations, upgrades, deployments.
- Support Microsoft 365, Azure, Windows Server, AD, and Intune.
- Configure/troubleshoot firewalls, switches, VPNs, routers.
- Work with VMware/Hyper-V in multi-client environments.
- Produce documentation and mentor junior engineers.
- Liaise directly with clients, ensuring excellent service delivery.
What You'll Bring
- Strong MSP background - experience supporting multiple clients.
- Excellent knowledge of Microsoft stack (O365, Azure, AD, Intune).
- Hands-on with VMware/Hyper-V virtualisation.
- Networking/security knowledge (DNS, DHCP, TCP/IP, firewalls).
- Excellent communication - able to explain technical issues clearly to non-technical users.
- Proactive, organised, and customer-focused mindset.
What's on Offer
- Salary up to £50,000 DOE.
- Exciting projects with varied technologies across multiple clients.
- Hybrid working options (client visits + office + home).
- Training & certifications to keep your skills sharp.
- Pension, holidays, and company perks.
Ready to step up in your MSP career and take on a role where no two days are the same?
Apply today to be considered for the 3rd Line IT Engineer (MSP) position in Wolverhampton.