2nd Line IT Support Engineer
Lincoln, Lincolnshire
£30000 - £35000 per annum + Certifications paid for + more
Full Time
Job Title: 2nd Line IT Support Engineer
Location: Lincoln
Salary: Up to £35,000 + benefits
Are you an experienced 2nd Line IT Engineer looking to take the next step in your career?
We're working with a growing IT services provider in Lincoln that is looking for a skilled and customer-focused engineer to join their team. You'll be supporting a wide range of clients and technologies, making this the perfect role for someone who enjoys variety and problem-solving in a fast-paced environment.
Key Responsibilities
- Act as an escalation point for 1st Line support, resolving more complex technical issues.
- Provide remote and on-site support across client systems, ensuring minimal downtime.
- Administer and support Microsoft 365, Windows Server, and Active Directory environments.
- Configure and maintain desktops, laptops, printers, and peripherals.
- Troubleshoot and support networking technologies, including routers, switches, VPNs, and firewalls.
- Assist with client IT projects such as cloud migrations, infrastructure upgrades, and new system implementations.
- Maintain accurate documentation of incidents, changes, and client environments.
- Deliver excellent customer service, building strong client relationships.
What You'll Bring
- Previous experience in a 2nd Line IT Support role, ideally within a Managed Services or IT Services environment.
- Strong knowledge of Microsoft technologies (Windows OS, Windows Server, O365, Active Directory).
- Experience supporting virtualisation platforms (VMware/Hyper-V).
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Firewalls).
- Excellent troubleshooting skills and a proactive approach to problem-solving.
- Strong communication skills with the ability to explain technical issues clearly.
- Full UK driving licence (occasional client travel may be required).
If you're a motivated 2nd Line IT Engineer who thrives in a varied role and is looking to progress your career with a forward-thinking IT services provider, we'd love to hear from you.
Apply today with your CV to be considered.