1st Line IT Engineer
Kidderminster, Worcestershire
Up to £28000 per annum
Full Time
Job Title: 1st Line IT Engineer (MSP)
Location: Kidderminster
Salary: Up to £28,000 per annum
Are you a customer-focused 1st Line IT Engineer looking to take your career further within a busy Managed Service Provider (MSP) environment? This is a fantastic opportunity to gain exposure to a wide range of clients, technologies, and projects while developing your technical skills in a supportive team.
Key Responsibilities
- Act as the first point of contact for client IT queries via phone, email, and remote support tools.
- Troubleshoot and resolve hardware, software, and networking issues.
- Provide support for Microsoft 365, Windows 10/11, and common business applications.
- Set up and configure desktops, laptops, printers, and mobile devices for clients.
- Manage Active Directory accounts, password resets, and user permissions.
- Escalate complex issues to 2nd/3rd Line Engineers where required.
- Document incidents, fixes, and client information in the ticketing system.
- Assist with project work such as system upgrades, cloud migrations, and new deployments.
What You'll Bring
- Previous experience in a 1st Line or Service Desk role, ideally within an MSP.
- Good working knowledge of Microsoft environments (Windows OS, Office 365, Active Directory).
- Basic networking skills (DNS, DHCP, TCP/IP, VPNs).
- Familiarity with remote monitoring and management (RMM) tools is desirable.
- Excellent troubleshooting skills and a logical, methodical approach.
- Strong communication skills, able to deliver outstanding customer service.
- A proactive, eager-to-learn mindset with ambition to progress to 2nd Line and beyond.
Benefits
- Exposure to a wide variety of technologies and client environments.
- Opportunities for certification and professional development.
- Pension scheme and company benefits.
- Supportive, collaborative team culture with progression pathways.
If you're ready to build your career in IT support and thrive in the fast-paced world of managed services, we'd love to hear from you.
Apply now with your CV to be considered.