1st Line IT Support Engineer (MSP)
Chesterfield, Derbyshire
£26000 - £28000 per annum + Certifications paid for
Full Time
Job Title: 1st Line IT Support Engineer (MSP)
Location: Chesterfield (Hybrid)
Salary: Up to £28,000
Are you a motivated 1st Line IT Support Engineer looking to develop your career within a thriving Managed Service Provider (MSP)? This is an exciting opportunity to work with a variety of clients and technologies, gaining valuable experience in a supportive and fast-paced environment.
Key Responsibilities
- Act as the first point of contact for client IT support requests via phone, email, and remote tools.
- Diagnose and resolve a wide range of technical issues across hardware, software, and networks.
- Provide support for Microsoft 365, Windows 10/11, and core business applications.
- Set up and configure desktops, laptops, mobile devices, and printers.
- Manage Active Directory accounts, password resets, and user permissions.
- Escalate complex incidents to 2nd/3rd Line Engineers where necessary.
- Maintain accurate documentation in the ticketing system.
- Assist with client projects, such as migrations, upgrades, and new system rollouts.
What You'll Bring
- Previous experience in a 1st Line or Service Desk role, ideally within an MSP.
- Strong knowledge of Microsoft environments (Windows OS, O365, Active Directory).
- Basic networking understanding (DNS, DHCP, TCP/IP, VPNs).
- Familiarity with RMM (Remote Monitoring & Management) tools is advantageous.
- Excellent troubleshooting skills with a methodical approach.
- Great communication and customer service skills.
- A proactive attitude with a genuine desire to progress into 2nd Line and beyond.
Benefits
- Salary up to £28,000 (DOE).
- Hybrid working options depending on client requirements.
- Exposure to a broad range of clients and cutting-edge technologies.
- Funded training and certification opportunities.
- Pension scheme and additional company perks.
- Career progression within a supportive MSP environment.
If you're looking to kick-start or grow your IT career in an MSP setting and enjoy solving problems in a varied role, we'd love to hear from you.
Apply today with your CV to be considered.