1st line IT Support
Mansfield, Nottinghamshire
£25000 - £28000 per annum + + Bonus Scheme
Full Time
Job Title: 1st Line IT Support Engineer
Location: Mansfield (On-Site)
Salary: Up to £28,000 per annum + benefits
Are you an enthusiastic 1st Line IT Support Engineer looking to grow your career in a hands-on role? We're working with a leading manufacturing business in Mansfield seeking a motivated support engineer to provide day-to-day IT assistance to staff across the organisation.
This is an excellent opportunity for someone with a passion for IT who enjoys solving problems, supporting users, and working with a wide range of technologies in a fast-paced environment.
Key Responsibilities
- Act as the first point of contact for IT support queries via phone, email, and in person.
- Diagnose and resolve hardware, software, and network issues.
- Set up and configure desktops, laptops, printers, and mobile devices.
- Provide support for Microsoft 365, Windows 10/11, and business applications.
- Manage user accounts, permissions, and password resets in Active Directory.
- Escalate more complex issues to 2nd/3rd Line or external vendors where required.
- Maintain accurate records of incidents and solutions using the ticketing system.
- Assist with IT equipment audits, patching, and system maintenance.
What You'll Bring
- Previous experience in an IT support or service desk role (1st Line).
- Good knowledge of Microsoft environments (Windows OS, Office 365, Active Directory).
- Basic networking knowledge (DNS, DHCP, TCP/IP).
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills with a customer-focused approach.
- Ability to work on-site full time in Mansfield.
- A proactive, can-do attitude and eagerness to learn new skills.
Benefits
- Salary up to £28,000 (DOE).
- On-site role within a supportive, collaborative manufacturing environment.
- Opportunities for training and career progression.
- Company pension scheme and additional employee perks.
If you're passionate about IT and want to build your career in a busy, supportive environment, this role could be a perfect fit.
Apply today with your CV to be considered.