2nd Line Support
Leicester, Leicestershire
£30000 - £35000 per annum + Certifications paid for + more
Full Time
Job Title: 2nd Line IT Support Engineer
Location: Leicester (Hybrid/On-Site as Required)
Salary: Up to £35,000 per annum
Are you an experienced IT Support Engineer ready to take the next step in your career? We're looking for a 2nd Line IT Support Engineer to join a growing IT services team, providing high-quality technical support across a range of systems and technologies.
This role is perfect for someone who enjoys problem-solving, working directly with end users, and contributing to projects that enhance IT service delivery.
Key Responsibilities
- Act as an escalation point for 1st Line queries, resolving complex issues efficiently.
- Support and administer Windows desktop and server environments.
- Troubleshoot Office 365, Active Directory, Exchange, and basic networking problems.
- Install, configure, and maintain hardware, software, and peripherals.
- Provide remote and on-site support to users across multiple locations.
- Document solutions, maintain accurate records, and contribute to knowledge sharing.
- Assist with IT projects, including system upgrades and migrations.
What You'll Bring
- 2+ years' experience in an IT support role, ideally with exposure to 2nd line responsibilities.
- Strong knowledge of Microsoft environments (Windows 10/11, Windows Server, O365, AD).
- Familiarity with networking fundamentals (routers, switches, firewalls, VPNs).
- Excellent troubleshooting and communication skills, with the ability to explain technical issues to non-technical users.
- A proactive approach, with the ability to prioritise and manage multiple tasks.
- Full UK driving licence (occasional travel may be required).
Benefits
- Salary up to £35,000 (DOE).
- Opportunities for professional development and certification.
- Pension scheme and company perks.
- Friendly and supportive team environment.
- If you're a motivated IT professional who thrives in a fast-paced environment and wants to develop their skills further, we'd love to hear from you.
Apply now with your CV to be considered.