3rd Line Technical Support Engineer
Join Our Client as a 3rd Line Engineer in Milton Keynes!
Are you a skilled IT professional with a passion for problem-solving and a knack for delivering top-notch technical support? We are seeking a talented and motivated Senior IT Engineer to join our company.
Position: 3rd Line Technical Support Engineer
Location: Milton Keynes
Type: Permanent
Salary: £35,000 - £40,000
About Our Client:
Our client is a leading MSP dedicated to providing exceptional IT services and support to a diverse range of clients. Their mission is to empower businesses by ensuring their IT infrastructure and systems runs smoothly and efficiently. They are looking for a dynamic individual to join the team and help them maintain their high standards of service in their own Internal IT function.
Key Responsibilities:
- Provide 3rd Line Technical Support, act as an escalation point for 1st and 2nd Line Teams
- Assist with the implementation and maintenance of IT systems.
- Liaise with 1st line and 2nd Line support and other team members to ensure timely resolution of issues.
- Act as a key member of the team in planning, delivering, and leading on IT Projects.
What We're Looking For:
- Proven experience in a 2nd/3rd line support role
- Strong knowledge of Windows and Mac operating systems.
- Experience with networking technologies (LAN, WAN, VPN, firewalls).
- Cyber Essentials Plus exposure
- Proficiency in Active Directory, Office 365, and Exchange.
- Experience in supporting 1st and 2nd Line teams / acting as an escalation point
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and the ability to work well under pressure.
- Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity for professional growth and development.
- A collaborative and supportive team environment.
- Access to cutting-edge technology and tools.
- If you are a dedicated IT professional looking to take the next step in your career, we want to hear from you! Apply today and become part of a team that values excellence, innovation, and customer satisfaction.
To Apply
- If this role is of interest, please send your CV across to jack.pennell@nextech-group.co.uk
- Join us and be a key player in driving our success and the success of our clients!
- Make your mark in the IT industry with us. Apply now and start your journey with a company that values your expertise and dedication.