Customer Success Manager - On-Site | Evesham, Worcestershire £35,000-£45,000 DOE | 23 Days Annual Leave + Bank Holidays | BUPA Healthcare | Growing Tech BusinessI'm working exclusively with a fast-growing technology business based in Evesham to recruit a Customer Success Manager who will take ownership of the full customer journey - from onboarding through to renewals - while leading and developing a small team.This is an on-site role offering the opportunity to join a company delivering both hardware and software solutions, at a pivotal point of growth and transformation - including the rollout of HubSpot CRM.You'll report directly to the COO and work in close partnership with the sales and account management teams to ensure customers receive excellent service and ongoing value.<h3 >Key Responsibilities:</h3><ul ><li >Customer Onboarding &amp; Implementation: Lead seamless onboarding for new clients, ensuring successful adoption of products and services.</li><li >Training &amp; Support: Deliver tailored training and ongoing support to help clients get the most from the platform.</li><li >Customer Engagement &amp; Retention: Build strong, lasting relationships with customers, driving satisfaction and loyalty.</li><li >Upselling &amp; Renewals: Identify and act on opportunities to cross-sell, upsell, and renew accounts.</li><li >Team Management: Manage two direct reports in the Customer Success team - supporting their development, performance, and daily operations.</li><li >Internal Collaboration: Work closely with internal sales and account managers to align on customer strategy and objectives.</li><li >CRM Transition: Support the business through its transition to HubSpot, helping to improve systems and customer tracking.</li></ul><h3 >What We're Looking For:</h3><ul ><li >3-5 years' experience in a Customer Success, Account Management, or similar client-facing B2B role.</li><li >Leadership experience with direct reports, or a strong desire and capability to step into people management.</li><li >Excellent relationship-building and communication skills.</li><li >Commercial acumen - comfortable identifying revenue opportunities and driving retention.</li><li >Organised, adaptable, and proactive, with a collaborative approach to problem-solving.</li><li >Experience with CRM systems; HubSpot knowledge is a bonus.</li></ul><h3 >Benefits:</h3><ul ><li >£35,000-£45,000 depending on experience</li><li >23 days holiday + bank holidays</li><li >BUPA healthcare plan</li><li >Company pension scheme</li><li >Free on-site parking</li><li >Career growth in a scaling tech business</li><li >Friendly and supportive team culture</li></ul>This is a fantastic opportunity for a motivated and customer-focused professional to make a real impact and grow with the business.To find out more or apply, please get in touch - I'd love to hear from you.Keywords: Customer Success Manager, Client Success, Customer Experience, Customer Onboarding, Customer Retention, Account Management, Relationship Management, CRM Management, HubSpot CRM, SaaS Customer Success, Hardware &amp; Software Solutions, B2B Customer Success

Customer Success Manager

🧩 Sales Support Executive - Managed Services 📍 Location: Reigate 💰 Salary: Up to £28,000 base + £5,000 OTE💼 Be the Backbone of a High-Performing Sales TeamAre you highly organised, detail-driven, and thrive when everything's running smoothly? We're on the hunt for a Sales Support Executive to join our growing team in Reigate - someone who loves getting stuck into the details and making life easier for everyone around them.You'll play a vital role behind the scenes, keeping the sales engine running by supporting reps, managing data, liaising with customers, and making sure nothing slips through the cracks.🛠️ What You'll Be Doing* Support the Sales Team: Prepare proposals, presentations, and contract documents. * Customer Focus: Handle queries, share info, and help resolve any issues that pop up. * Keep Things Moving: Process sales orders, track deliveries, and assist with invoicing. * Manage the CRM: Keep customer records up to date and squeaky clean. * Reporting: Pull together sales figures and performance metrics to help guide decisions. * Team Coordination: Work closely with marketing, finance, and ops to keep everything aligned and on schedule.🙋 Who You Are* 1-3 years' experience in sales support, admin, or customer service. * Super comfortable using CRMs, Microsoft Office (especially Excel), and picking up new systems. * A brilliant communicator - clear, concise, and confident in tone. * Highly organised, with a real eye for detail (you notice the small stuff). * Proactive, friendly, and a natural problem-solver. * Someone who thrives in a fast-paced environment and loves working as part of a team.🌟 Why Join?* Competitive salary and bonus structure * Room to grow - we support career development and internal progression * A positive, inclusive culture that values people as much as performance * Involvement in exciting projects that make a real difference * A team that supports, celebrates, and has your backReady to make a real impact from behind the scenes?If you're looking for a role where no two days are the same and your organisational superpowers are truly appreciated, then we'd love to hear from you.

Sales Support Executive - Managed Services - GBP 28000

🎓 Account Manager - (Managed Services - Education) 📍 Location: Reigate (Hybrid) 💰 Salary: Up to £45,000 base + £45,000 OTE 🚗 Car Allowance: £5,000 p/a (negotiable) 💡 Make Tech Count in the ClassroomIf you're passionate about education and know how to turn relationships into results, this is your moment. We're on the lookout for an experienced and dynamic Account Manager to help schools and trusts unlock the full potential of their technology.Working across a fast-growing education portfolio, you'll be the go-to person for clients - helping shape their digital transformation journey with smart, scalable ICT solutions. This isn't just account management; it's about making real impact, building trust, and guiding change.🔧 What You'll Be Doing* Own and grow client relationships in the education sector - from secondary schools to multi-academy trusts. * Build tailored account plans that align school needs with innovative ICT services. * Collaborate closely with sales, tech, and delivery teams to bring solutions to life. * Support contract renewals and ensure our services continue to evolve with clients. * Act as a key voice for your schools, making sure their feedback and goals shape how we work. * Stay plugged in to the latest edtech trends and turn insights into action. * Keep projects on track and issues in check - always aiming for that 'right first time' outcome. * Keep stakeholders updated with performance data, milestones, and next steps.🤝 What You'll Bring* At least 3 years' experience in account management, ideally in education or tech. * A solid understanding of the MSP (Managed Service Provider) environment in schools. * Strong planning, organisation, and communication skills. * A consultative, customer-first approach that puts relationships before transactions. * Confidence to engage with decision-makers and guide them through transformation projects. * A knack for working with cross-functional teams to get things done. * A real passion for how tech can make education better.✨ You'll Fit Right In If You…* Love solving problems and delivering great outcomes. * Stay calm under pressure and keep a positive, can-do attitude. * Are naturally collaborative and thrive on teamwork. * Bring energy, empathy, and professionalism to every conversation. * Are detail-oriented and take pride in doing things properly. * Genuinely care about the education sector and want to make a difference.🎁 What's In It for You?* Strong basic salary + uncapped OTE * Car allowance (£5k p/a - negotiable) * Ongoing training and personal development * Hybrid and flexible working options * Regular team socials and wellbeing events * Employee benefits including volunteering days, rewards, and wellbeing support * Opportunities to get involved in meaningful community and charity work🚀 Ready to build real partnerships and power digital change in education?If you're ready to take ownership of your accounts, drive real impact, and join a fast-growing team that's as passionate about tech as it is about people - we'd love to hear from you.

Account Manager - (Managed Services - Education) - GBP 45000

🚀 Role: Tender Centre Director 📍 Location: Warrington (Hybrid) 💸 Salary: £60,000 - £65,000 + commissionLead with Impact. Win with Purpose.* Are you the kind of person who thrives under pressure, loves big-picture thinking, and knows how to turn a complex tender into a winning masterpiece? * We're looking for a Bid Solutions Director to take the reins of a fast-paced, high-impact tendering function. This is your chance to lead strategy, shape deals that matter and drive serious growth across a wide range of industries - from security to cleaning to recruitment. * If you live for creating smart, standout proposals and want to work where your voice matters, this one's for you.🔧 What You'll Be Doing* Own the entire tendering process - from strategy to submission. * Focus on the right opportunities with clear bid/no-bid decision-making. * Develop high-quality, persuasive bids that win big. * Lead cross-functional teams to bring together content, pricing, and delivery strategies. * Keep our Knowledge Library sharp and current (because great content deserves to be reused). * Collaborate closely with Sales, Ops, and Finance to make sure our solutions hit the mark - commercially and operationally. * Track performance, drive continuous improvement, and always be ready to evolve.🧠 What You Bring* A proven record of winning large, strategic contracts through killer proposals. * Serious commercial acumen - you can shape deals that make sense on paper and in real life. * Leadership chops - you've built and led high-performing bid teams before. * You're structured, organised, and obsessed with deadlines (in a good way). * You can break down complex ideas into simple, compelling narratives. * You're tech-savvy (CRM, Office tools, tender platforms - no problem). * Calm under pressure. Confident when it counts. Always pushing for better.💡 You, in a Nutshell* A natural storyteller who knows how to sell a vision. * Super collaborative - you bring people together and get results. * Detail-obsessed but never lose sight of the bigger picture. * Curious, innovative, and always looking for smarter ways to win. * A leader who inspires trust, builds capability, and gets the best from your team. * Passionate about creating solutions that solve real client challenges.🎯 Bonus Points If…* You've got relevant industry experience across service sectors. * You understand the tender landscape inside out. * You're already working towards (or hold) relevant professional qualifications. * You're ready to bring energy, humour, and ambition to a role with plenty of autonomy.⭐ What's in it for You?* Competitive salary + commission structure * Hybrid working with flexibility * Autonomy, support, and the opportunity to make a real impact * A passionate, fast-moving team that values ideas and actionReady to lead bold bids and craft smart solutions?This is your chance to take centre stage in a role where creativity, strategy, and commercial thinking collide. If you're driven by results and ready to shape the future of tendering - let's talk.

Tender Centre Director - GBP 65000

Head of Business Development - (Managed Services - Education) 📍 Location: Reigate 💰 Salary: Up to £65,000 base + £65,000 OTE (uncapped) 🚗 Car Allowance: £5,000 p/aAre you an experienced business development leader with a passion for education and technology? An exciting opportunity has arisen for a Head of Business Development to drive strategic growth within the UK and Ireland education sectors. This high-impact role offers the chance to shape the future of education technology and play a key role in expanding a fast-growing organisation's footprint in the market.About the RoleAs Head of Business Development - Education, you will lead efforts to grow market share, boost revenue, and forge strong partnerships with educational institutions. You'll combine commercial acumen with deep sector knowledge to deliver innovative, tailored technology solutions that solve real-world challenges in schools, colleges, and other education settings.Key Responsibilities* Develop and execute a comprehensive strategy to grow revenue and margin within the education sector. * Conduct market research to identify trends, emerging opportunities, and competitive threats. * Build and nurture long-term relationships with schools, academies, trusts, and education bodies. * Design and present compelling technology proposals tailored to client needs. * Collaborate across internal teams to ensure seamless delivery from lead to contract. * Negotiate contracts and optimise resource allocation to maximise profitability. * Represent the organisation at events, trade shows, and in industry forums.About You* Proven experience in business development or sales within the education or edtech space. * Track record of exceeding revenue targets and building lasting client relationships. * Excellent communication skills, with the ability to convey complex tech solutions simply. * Strategic thinker with strong commercial instincts. * Proficient in CRM systems and sales analytics tools. * Motivated, results-focused, and collaborative in nature.Ideal Qualifications* Degree in a relevant discipline (Master's or MBA preferred). * Minimum of 5 years' experience in a business development role, ideally in education or technology. * In-depth understanding of digital learning, IT infrastructure, cybersecurity, and network services in the education sector.Why Apply?* Competitive salary with uncapped earning potential. * Car allowance and comprehensive benefits. * Opportunity to lead growth in a high-impact, future-facing sector. * Be part of an ambitious, forward-thinking organisation making a difference in education.

Head of Business Development - (MSP - Education) - GBP 65000

Creative Marketing Manager Location: Tamworth (5 Days On-Site) Salary: £35,000 - £45,000 DOE Full-Time, PermanentOn behalf of our client, a market-leading business in their sector, we are seeking a talented and hands-on Creative Marketing Manager to join their growing team. This is an exciting opportunity for a marketing professional with strong digital skills, creative flair, and a proactive mindset to lead and execute innovative campaigns.The Role This is a pivotal position within the business, ideal for someone with a minimum of 3 years' experience in marketing who is ready to take ownership of strategy and delivery. You'll lead on content creation, digital campaigns, website performance, and PR, playing a key role in brand development and lead generation.Key Responsibilities<ul ><li >Develop and implement integrated marketing strategies across digital and traditional channels</li><li >Create engaging content for campaigns, press releases, and website updates</li><li >Manage SEO and PPC activity to drive online visibility and traffic</li><li >Monitor and improve website performance using Google Analytics and CRO techniques</li><li >Oversee PR and communications to strengthen brand presence</li><li >Collaborate with internal teams to ensure consistent messaging and campaign alignment</li></ul>Key Requirements<ul ><li >Minimum 3 years' marketing experience in a similar role</li><li >Strong knowledge of digital marketing, including SEO, PPC, and Google Analytics</li><li >Excellent copywriting, content creation, and communication skills</li><li >Experience with website management, UX, and performance optimisation</li><li >Familiarity with PR, media relations, and brand development</li><li >Self-starter with strong organisational and project management skills</li><li >Full UK driving licence and access to a car (essential due to rural office location)</li></ul>Benefits<ul ><li >Competitive salary (£35,000 - £45,000 depending on experience)</li><li >Company pension scheme</li><li >Annual bonus scheme</li><li >Private healthcare</li><li >Opportunity to work with an industry leader in a creative, fast-paced environment</li></ul>This is a rare chance to join a forward-thinking company where your ideas and expertise will make a real impact. If you're a creative marketer ready to take the next step, we'd love to hear from you.Apply today to find out more.

Creative Marketing Manager - £45,000

📣 Microsoft Azure Specialist - Permanent or Contract Role - Reigate Area 🔍 MSP / Education Sector | Enhanced DBS Required | Salary / Day Rate Negotiable We are currently seeking a skilled Microsoft Azure Specialist for a Permanent or Contract role based in the Reigate area. This role suits someone with strong technical knowledge of Azure cloud services and experience supporting IT infrastructure within MSP and educational environments. 📌 Key Details: Permanent or Contract Role Location: Reigate-based with onsite work and local travel required Start Date: ASAP Salary / Day Rate: Negotiable based on experience DBS: Enhanced DBS (on the Update Service) - Essential due to work in schools 🔧 Key Responsibilities: * Deploy, configure, and support Microsoft Azure environments * Support hybrid cloud infrastructure in school and MSP settings * Implement and manage Microsoft 365, Intune, and related services * Ensure security and compliance in cloud environments * Collaborate with teams to deliver robust cloud-based solutions ✅ Skills &amp; Experience: * Strong expertise in Microsoft Azure and related cloud technologies * Previous experience in MSP or education IT support settings * Familiarity with Microsoft 365, Intune, and cloud security best practices * Excellent problem-solving and communication skills * Must hold an Enhanced DBS on the Update Service If you're a dedicated Azure professional ready to deliver exceptional service in a fast-paced and meaningful environment, we want to hear from you. Apply now for a confidential discussion.

Microsoft Azure Specialist - Perm or Contract 

📣 IT Project Manager - Contract Role - Reigate Area 🔍 Education Sector Experience | Enhanced DBS Required | Day Rate Negotiable We are currently seeking an experienced IT Project Manager for a contract role based in and around the Reigate area. This position requires a strong background in IT project delivery within educational environments, working with internal teams and stakeholders to manage a range of technology projects. 📌 Key Details: Contract Role: Inside IR35 Location: Reigate-based with onsite work and local travel required Start Date: ASAP Day Rate: Negotiable based on experience DBS: Enhanced DBS (on the Update Service) - Essential due to work in schools 🔧 Key Responsibilities: * Lead the planning, execution, and delivery of IT projects * Manage timelines, budgets, and stakeholder expectations * Coordinate with internal teams, vendors, and school staff * Identify and manage risks and issues throughout the project lifecycle * Deliver projects aligned with safeguarding, compliance, and education sector standards ✅Skills &amp; Experience: * Proven experience as an IT Project Manager * Previous work in educational environments * Strong organisational and stakeholder management skills * Familiarity with education-related IT systems and infrastructure * Must hold an Enhanced DBS on the Update Service If you're a proactive and organised IT Project Manager looking to support impactful work in the education sector, we'd love to hear from you. Apply now to find out more.

IT Project Manager - Contract Role 

📣 Project Delivery Engineer (Level 3) - Contract Role - Reigate Area (Inside IR35) 🔍 Microsoft Specialist | Enhanced DBS Required | Day Rate NegotiableWe are currently seeking an experienced Project Engineer (Level 3) for a contract role based in and around the Reigate area. This position requires a technically skilled individual with a strong background in Microsoft technologies and experience working in educational environments.📌 Key Details: Contract Role - Inside IR35Location: Reigate-based with onsite work and local travel requiredStart Date: ASAPDay Rate: Negotiable based on experienceEnhanced DBS (on the Update Service) - Essential due to work in schools🔧 Key Responsibilities: Lead and support cloud migration projectsConfigure and manage Microsoft Intune and related Microsoft 365 servicesAdminister and troubleshoot Smoothwall web filteringOversee and support networking infrastructure and deploymentsEngage with school staff and stakeholders to ensure seamless project delivery✅ Skills &amp; Experience: Proven experience in a Level 3 Project Engineer or similar roleStrong expertise in Microsoft technologies, including Intune and 365Hands-on knowledge of Smoothwall and networking protocolsPrevious involvement in cloud migration projectsExcellent communication and organisational skillsMust hold an Enhanced DBS on the Update ServiceIf you're a reliable and skilled engineer looking to make a difference in the education sector, we'd love to hear from you. Apply now to discuss further.

 Project Delivery Engineer (Level 3) - Contract Role 

Marketing Manager - On-Site| Worcestershire £45,000 - £55,000 DOE On behalf of our client, a growing B2B tech/SaaS businessWe are recruiting on behalf of our client for an experienced Marketing Manager to join their expanding team based in Worcestershire. This is a hybrid role reporting to the Head of Marketing and offers the opportunity to be part of a pivotal stage of growth, as the business transitions its marketing function fully in-house.This is a strategic yet hands-on role, ideal for a well-rounded B2B marketing generalist with experience in the tech or SaaS space. You'll drive lead generation, own end-to-end campaign delivery, manage day-to-day marketing operations, and mentor a marketing apprentice - all within a collaborative, commercially driven environment.Key Responsibilities* Develop and execute multi-channel marketing strategies aligned with business goals * Lead campaign planning, delivery, optimisation, and performance reporting * Drive demand and lead generation across digital and traditional channels * Manage and support the development of a marketing apprentice * Take ownership of marketing platforms including HubSpot, Google Analytics 4, and Google Ads * Identify and implement automation and AI tools to enhance performance and efficiency * Work closely with the Head of Marketing on strategic planning and reporting * Collaborate cross-functionally with sales, product, and senior leadershipAbout You* Minimum 5 years' experience in a broad B2B marketing role - tech/SaaS sector experience is highly desirable * Strong knowledge of lead generation, campaign execution, and marketing operations * Confident with marketing tools and platforms such as HubSpot, GA4, Google Ads, and automation tools * Able to think strategically while also delivering hands-on activity * Comfortable in a fast-paced, growing business and open to change * Strong communicator and capable team leader, with mentoring experienceWhat's on Offer* Competitive salary of £45,000 - £55,000 depending on experience * Healthcare Bupa Plan * Generous annual leave entitlement and additional wellbeing support * Opportunities for progression as the business scales and the team evolves * Collaborative and supportive culture with a leadership team that values input and innovation * A chance to make a real impact and help build an in-house marketing function from the ground up * Exposure to cutting-edge marketing tools and technology, including AI and automationIf you're a proactive, commercially minded marketing professional ready to take the next step in your career, we'd love to hear from you.Keywords: Marketing Manager, B2B Marketing Manager, Tech Marketing, SaaS Marketing, Marketing Role, Strategic Marketing Manager, In-House Marketing Manager, B2B, SaaS, Tech Industry, Technology Marketing, Software Marketing, Digital Marketing, Growth Marketing, Lead Generation, Demand Generation, HubSpot, Google Analytics 4, GA4, Google Ads, Marketing Automation, AI Marketing Tools, Campaign Management, CRM, Analytics, Multi-Channel Marketing, Marketing Strategy, Marketing Operations, Strategic thinker, Hands-on marketer, Team leadership, Mentoring, Collaborative, Commercially aware, Data-driven, Fast-paced environment, Growth mindset, Proactive, Competitive salary, Generous annual leave, Hybrid working, Career development, Worcestershire, West Midlands, Marketing jobs in Worcestershire, Remote marketing jobs

Marketing Manager - GBP 55000

Marketing Manager Location: Tamworth Salary: £38,000 - £45,000 (Depending on Experience) Full UK Driving Licence and Access to a Car RequiredI'm working exclusively with a well-established client in the events industry who is looking to hire a talented Marketing Manager to join their Warwickshire-based team. This is a fantastic opportunity for a confident, hands-on marketer who's ready to take ownership of a full 360 role and lead a small team.Due to the rural location of the office, a car and full UK driving licence are essential.The Role: This is an office-based position where you'll be responsible for developing and delivering end-to-end marketing campaigns across digital and offline channels. You'll also have line management responsibility for two Marketing Executives, so prior leadership or mentoring experience is highly desirable.Key Responsibilities Include:<ul><li>Planning and executing multi-channel marketing campaigns</li><li>Managing and optimising PPC advertising (Google Ads, paid social)</li><li>Maintaining and improving the website using WordPress and Elementor</li><li>Writing engaging content and marketing copy for various platforms</li><li>Managing HubSpot CRM including email automation and lead nurturing</li><li>Reporting on campaign performance and driving continuous improvement</li><li>Leading, mentoring, and developing two Marketing Executives</li><li>Supporting the marketing and promotion of live events and exhibitions</li></ul>What We're Looking For:<ul><li>Minimum 3 years' experience in a broad marketing role (ideally within the events sector)</li><li>Strong skills in PPC, content, website management, and CRM platforms (HubSpot experience a bonus)</li><li>Experience using WordPress and Elementor</li><li>Excellent written and verbal communication skills</li><li>Previous team management or mentoring experience</li><li>Ability to work across multiple projects with strong attention to detail</li><li>Full UK driving licence and own transport (location not accessible by public transport)</li><li>Comfortable working full-time in the office</li></ul>What's on Offer:<ul><li>Salary of £38,000 - £45,000, depending on experience</li><li>Opportunity to take ownership of the marketing function</li><li>Line management responsibility with scope to shape and grow the team</li><li>A varied and creative role within a dynamic events environment</li><li>Supportive and collaborative team culture</li></ul>If you're a well-rounded marketer looking to step into a leadership role with a respected name in the events space, I'd love to hear from you.To apply, please send your CV and a short note explaining your interest and suitability for the role.

Marketing Manager

Digital Marketing Executive - Birmingham (Hybrid)£28,000 - £32,000 DOE + Bonus + Excellent BenefitsMy client, a thriving marketing agency based in Birmingham, is looking for a talented Digital Marketing Executive to join their team. This is a great opportunity for someone with agency experience who is confident running digital campaigns across paid media and has a solid understanding of SEO.You'll be working across a mix of clients, with a particular focus on Google Ads and Paid Social. eCommerce experience is highly desirable.This role is well suited to someone with an analytical mindset who enjoys working with data, numbers, and performance metrics to drive results and make informed conclusions.Key Responsibilities:<ul><li>Plan, manage and optimise Google Ads campaigns (Search, Display, Shopping)</li><li>Create and run Paid Social campaigns across Meta, LinkedIn and other platforms</li><li>Support SEO strategies including keyword research, on-page optimisation and reporting</li><li>Work closely with the creative and content teams on campaign assets and landing pages</li><li>Monitor and report on campaign performance using GA4, Looker Studio and other tools</li><li>Manage multiple client accounts, ensuring KPIs and targets are met</li></ul>Requirements:<ul><li>Previous experience in a digital/marketing agency is essential</li><li>Strong hands-on experience with Google Ads and campaign management</li><li>Experienced with Meta Ads Manager and paid social strategy</li><li>Good understanding of SEO fundamentals</li><li>Experience working with eCommerce brands is a strong advantage</li><li>Strong interest in data and performance analysis, with attention to detail</li><li>Excellent communicator with good organisational skills</li></ul>What's on Offer:<ul><li>Salary of £28,000 - £32,000 depending on experience</li><li>Hybrid working (mix of office and remote)</li><li>Bonus scheme and monthly allowances</li><li>Extra day off for your birthday</li><li>Free food and drink in the office</li><li>Regular team socials and events</li><li>Supportive, friendly agency culture with career progression opportunities</li></ul>Please apply now if you have the suitable skills required for this position.

Digital Marketing Executive 

🔧 Role: 1st Line Telecoms Support Engineer 📍 Location: Chorley / Hybrid | 💰 Salary: £25,500 + BenefitsAre you a tech-savvy problem-solver who thrives on variety and loves delivering top-notch customer service? Do you enjoy fast-paced environments and want to make a real difference from day one?We're on the lookout for a Service Desk Analyst who can bring energy, focus, and communication skills to a vital role supporting a wide range of clients and technologies.What You'll Do:As a key member of the Service Desk team, you'll manage everything from general customer queries to complex technical issues-keeping systems stable and clients happy.A typical day might include:* Handling enquiries via phone, email, or portal * Troubleshooting broadband, phone systems, mobile, and network issues * Logging and managing support tickets from start to resolution * Collaborating with technical teams to escalate and resolve problems * Making live changes to client environments with minimal disruptionWhat We're Looking For:* Previous experience in a Service Desk or technical support role (ideally telecoms or IT) * Strong case ownership and troubleshooting abilities * Clear, confident communication with a customer-first approach * Comfortable working in a fast-paced, tech-driven environment * Good knowledge of Microsoft Office (Word, Excel, Outlook) * Excellent attention to detail and a proactive mindset * Willingness and ability to learn new skills and systemsWhat's In It for You:* 25 days annual leave + bank holidays + your birthday off * Hybrid working arrangement * Enhanced maternity/paternity leave * Ongoing training and development * Employee recognition, wellbeing support, and reward schemes * Career progression opportunities in a growing and evolving sectorReady to join a team where your skills make a real impact every day? Apply now and start your journey in a role that challenges, rewards, and grows with you.

1st Line Telecoms Support Engineer - GBP 25500

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Account Manager - (Managed Services - Education) - GBP 45000

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