Role: Account Manager Salary: £55,000 + Uncapped OTE Location: London (Hybrid) Type: Full-time, PermanentAre you ready to step into a client-facing role where you'll nurture long-term partnerships, guide organisations through technology decisions, and play a key part in their ongoing growth? This is an exciting opportunity for an ambitious Account Manager to join a fast-growing, industry-leading tech services organisation.This company delivers round-the-clock IT support, cybersecurity solutions, and strategic consultancy to businesses across the UK and beyond. Their focus on professional development, structured learning, and internal progression makes this an ideal role for someone eager to build a long-term career in technology and client management.What You'll Be Doing* In this role, you'll become a trusted advisor to a portfolio of clients, ensuring they receive exceptional service while identifying opportunities for growth. Key aspects include: * Building relationships with key decision-makers through regular meetings, updates, and on-site visits. * Understanding each client's challenges and recommending tailored solutions with support from technical specialists. * Acting as the internal voice of the client, ensuring their needs and priorities are clearly communicated. * Supporting renewals, spotting upsells potential and safeguarding recurring revenue. * Collaborating with marketing on client communications and campaigns. * Assisting with proposal creation, procurement requests, and contract documentation. * Guiding clients on security, compliance, GDPR updates, and best-practice processes.What Success Looks Like* You'll thrive if you enjoy improving the client experience and helping businesses make smarter technology decisions. Success in the role includes: * High levels of customer satisfaction and retention. * Achieving revenue growth targets by recommending relevant services and solutions. * Ensuring clients have clear account plans, risk registers, and strategic updates. * Proactively suggesting improvements both for clients and for internal processes.What You'll Bring* Experience in B2B account management or a client services role. * Strong communication skills and confidence presenting to senior stakeholders. * A proactive mindset and a passion for delivering exceptional service. * Comfortable discussing pricing, quotes, and financial details. * Ideally, experience working within an MSP or tech-focused environment. * A general understanding of IT systems, cybersecurity, or managed services (desirable, not essential).What You'll Get* £55,000 base salary * Uncapped OTE * Ongoing training and structured development pathways * Opportunity to grow within a rapidly expanding tech business * Supportive team culture and exposure to senior leadership

IT Account Manager

3rd Line Support Engineer / Senior Infrastructure EngineerJob Type: Full-time, PermanentLocation: Huntingdon, CambridgeshireOur client is a well-established IT services provider delivering secure, reliable, and high-performing technology solutions. They are now seeking an experienced 3rd Line Support Engineer to take ownership of complex escalations, lead infrastructure improvements, and support the ongoing development of client environments. The RoleYou will act as the highest level of technical escalation while also leading technical projects and maintaining the stability, security, and performance of client infrastructure.Final escalation point for complex and business-critical incidentsAdvanced troubleshooting across Microsoft 365, Windows Server, and Active DirectoryDesign and manage cloud environments across Azure, AWS, and Google CloudLead virtualisation platforms including Hyper-V and VMwareOwn high-level networking, firewalls, VPNs, VLANs, and Wi-FiLead infrastructure upgrades, migrations, security improvements, and cloud projectsProduce technical documentation and mentor 1st and 2nd Line engineers What You'll BringProven experience in a 3rd Line or Senior Infrastructure roleStrong Microsoft 365, Windows Server, and cloud infrastructure expertiseAdvanced networking and virtualisation experienceBackup, resilience, and disaster recovery knowledgeExcellent communication and stakeholder management skillsProactive, improvement-focused mindsetFull UK driving licence required BenefitsCompetitive senior-level salary (DOE)25 days annual leave + increases with serviceEmployee perks via Perkbox24/7 GP access + EAPFunded training and certificationsCycle to Work &amp; Electric Car schemesFree on-site parking Experience Required: 4-5+ years in 2nd/3rd Line or infrastructure roles

3rd Line Support Engineer 

2nd Line Service Desk EngineerJob Type: Full-time, PermanentSalary: From £30,000 per annumLocation: Huntingdon, Cambridgeshire Our client is a customer-focused IT services provider dedicated to helping organisations succeed through reliable, secure, and well-managed technology. By combining people, process, and technology, they deliver a consistently high standard of IT support built on trust, professionalism, and long-term relationships.They are now seeking a 2nd Line Service Desk Engineer to act as a key technical escalation point while also delivering a friendly, professional, and dependable service to end users. You will take ownership of complex technical issues from investigation through to resolution, providing both remote and on-site support while ensuring an exceptional client experience at every step. Why Join Our Client?You'll be joining a supportive, close-knit team that values trust, collaboration, high standards, and continuous development. This is an environment where technical excellence is balanced with empathy and professionalism. You can expect:A varied role combining both remote and on-site supportReal autonomy and ownership over your workload and client outcomesContinuous development and certification opportunitiesA collaborative, people-first culture with strong professional values What You'll Be DoingYou will play a vital role in delivering consistent, high-quality IT support across both the Service Desk and client sites.Act as an escalation point for the 1st Line team, resolving complex incidents with calmness and precisionProvide remote and on-site support for end users and infrastructureDeliver, install, and configure IT equipment at client sites to a high standardMonitor alerts and patching, proactively preventing client-impacting issuesTroubleshoot advanced issues across Microsoft 365, Windows Server, Active Directory, and networking technologiesWork with cloud platforms including Azure, AWS, and Google CloudSupport virtualisation platforms such as Hyper-V and VMwareLiaise with third-party suppliers to coordinate investigations, upgrades, and resolutionsAssist with site deployments and system implementationsProvide basic end-user training and guidanceMaintain accurate ticket notes, asset records, and documentationCreate and update Knowledge Base articlesSupport and mentor 1st Line colleaguesManage workload effectively across remote work, travel, and site visits What You'll BringExperience in a 2nd Line, Field Engineer, or hybrid Service Desk role (MSP experience highly desirable)Strong experience with Microsoft 365 services including MFA, SSO, OneDrive, Teams, SharePoint, Intune, and EntraExperience with cloud technologies such as Azure, AWS, or Google CloudKnowledge of virtualisation platforms (Hyper-V, VMware, or Citrix)Strong networking knowledge: TCP/IP, VLANs, DHCP, DNS, WAN/LAN/WLANHardware, printer, and mobile device support including iOS and AndroidExcellent communication skills with the ability to explain technical issues clearlyCalm, dependable, and ownership-driven approach to problem solvingStrong organisational skills with the ability to manage multiple prioritiesA proactive mindset with a passion for continuous improvementDesire to hold or work towards relevant Microsoft certifications (e.g. MS-900, SC-900, MD-102) Full UK driving licence and willingness to travel (with occasional overnight stays) BenefitsCompetitive salary (open to negotiation)25 days annual leave, increasing with serviceEmployee perks and discounts via PerkboxEmployee Assistance Programme with free counselling24/7 GP access for employees and eligible family membersTailored training and personal development plansEmployee referral schemeFree access to Udemy for BusinessCycle to Work schemeElectric car salary sacrifice scheme (after qualifying service)Free on-site parking Experience Required:Minimum 2 years' experience in a 2nd Line Service Desk role

2nd Line Engineer 

Role: Technical Operations Director Salary: £80,000 Location: Manchester Sector: IT Managed ServicesOverviewWe are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients.Key Responsibilities* Operational Leadership &amp; Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas. * Embed a culture of operational excellence by implementing, maintaining, and mentoring teams on agreed technical and service standards. * Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance.Technical Standards &amp; Governance* Define, document, and maintain robust technical standards across all service lines. * Lead governance initiatives to ensure alignment with industry best practice, regulatory frameworks, and client requirements. * Conduct regular audits and quality reviews to ensure compliance and identify improvement opportunities. * Act as a key stakeholder in approving and onboarding new technologies, ensuring they meet internal standards prior to adoption.Service Delivery &amp; Client Engagement * Serve as an escalation point for complex L3 technical issues, guiding teams and reinforcing continuous skill development. * Participate in customer checkpoints to ensure service performance aligns with client expectations. * Work closely with account managers and client stakeholders as a trusted technical advisor, including supporting cyber security posture and compliance. * Support the Bid and Pre-Sales teams with technical insight, site assessments, and solution recommendations.Collaboration &amp; Cross-Functional Support * Work with Group Solutions to ensure alignment on new products, implementation processes, and ongoing training requirements. * Collaborate with engineering, projects, and service delivery teams to embed standards into day-to-day operational workflows. * Partner with HR and leadership on recruitment of senior technical roles. * Provide guidance, leadership, and mentoring to technical teams to foster quality, accountability, and knowledge growth.Essential Skills &amp; Experience* Significant experience in a senior technical or operational leadership role within an MSP or IT services organisation. * Strong technical background across Microsoft technologies, infrastructure, networking, cloud services, and cyber security. * Expert understanding of MSP toolsets including Datto RMM and Autotask PSA. * Demonstrable experience building and enforcing technical standards, service governance, and quality frameworks. * Excellent communication, stakeholder management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks.DesirableFormal qualifications in IT service management, quality assurance, or related disciplines. Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). Strong ability to influence, coach, and drive meaningful change across technical and non-technical teams.

Technical Operations Director 

Working Hours: Monday to Friday, 09:00 - 17:30Job Type: Full-time, permanentSalary: £28,000-£35,000 DOE The RoleOur client is seeking a proactive, technically capable Technical Support Engineer to join their office-based support team. This role will involve delivering high-quality remote support using PSA and RMM tools, responding to inbound telephone queries, and supporting clients across a wide range of sectors including care and legal services.This is an excellent opportunity for someone looking to build a long-term career within a professional MSP environment that values development, ownership, and customer service. Key ResponsibilitiesProvide efficient, high-quality remote technical support to end usersManage and maintain Microsoft 365 tenants, including Exchange, SharePoint, Azure AD, and Endpoint ManagerInstall and configure Windows 11 devices and mobile devicesDiagnose and resolve issues including mail flow, security, and client configurationAccurately document faults, fixes, and technical proceduresEnsure cyber security best practices are consistently followedTake full ownership of support tickets through to resolution Essential Skills &amp; ExperienceStrong knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel)Experience installing and configuring Windows operating systems and softwareWorking knowledge of diagnostic tools such as Event Viewer and Command PromptExcellent communication skills with a proactive, customer-focused approachAbility to take ownership of issues and manage workloads effectively Desirable SkillsNetworking fundamentals (DNS, DHCP, subnetting, topologies)Experience with Windows Server environments (Active Directory, Group Policy, DNS, DHCP)Exposure to backup solutions, IP telephony, and managed Wi-Fi solutionsTraining, Progression &amp; Development Our client is fully committed to your professional growth. You will benefit from:Funded industry certifications (Microsoft, Networking, Cyber Security)Clear, structured career progression into senior engineering or specialist technical roles Benefits PackageCompetitive company pensionPrivate health and dental insurance25 days holiday plus public holidaysCar allowance and mobile phone allowanceCycle-to-work schemeRegular company eventsFree on-site parkingDiscounted or free food

Technical Support Engineer 

Role: IT Service Desk Analyst Salary: Up to £25,000 per annum Location: ManchesterAbout the OrganisationWe are a large, established Managed Service Provider delivering a comprehensive range of technical and professional support services to organisations across the North of England. Our teams specialise in IT, HR, Finance, Safeguarding, Payroll and more, working from a modern, well-connected office with excellent facilities.As an MSP, we pride ourselves on delivering responsive, customer-focused, high-quality services to a diverse portfolio of clients, ensuring their systems run efficiently and securely.Our ValuesProviding exceptional support to our clients and partners Maintaining a strong service culture based on reliability, accountability and trust Investing in our people and supporting their professional growth and wellbeingThe RoleWe are seeking a proactive and technically capable IT Service Desk Analyst to join our busy support team. You will deliver remote and onsite technical assistance across a wide range of client environments, working on a fast-paced service desk with exposure to varied infrastructures and technologies.You'll also have opportunities to work alongside senior engineers on installations, upgrades and projects, supported by ongoing training to enhance your technical skillset.What You Will Bring* Strong communication skills and a customer-first mindset * A solid understanding of server and network fundamentals * The ability to diagnose and resolve a variety of technical issues * Previous MSP or multi-site support experience (advantageous) * Experience supporting schools or education clients is beneficial but not requiredKey Technical Skills* Microsoft Windows Server and desktop environments * Active Directory (user management, Group Policy, software/printer deployment) * Device deployment, configuration and support * Hardware fault finding and resolution (servers, laptops, desktops, printers) * Experience with A/V technologies (touchscreens, projectors, interactive panels) * Network support, management, diagnostics and auditingBenefits:* Over average annual leave plus bank holidays and Christmas office closure * Local Government Pension Scheme membership * Free onsite parking * Strong training and career development pathways

IT Service Desk Analyst

Role: IT Consultant Location: Preston Hybrid (with some customer site visits) Sector: Managed Services / IT Consultancy Salary: up to £50,000 depending on experienceThe roleAre you a technically minded problem solver who loves working directly with customers to design and deliver impactful IT solutions?We're looking for a Technical Solutions Consultant to join a growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments.This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering opportunities, designing solutions, and supporting successful implementations.What You'll Do* Conduct customer audits and discovery sessions (virtual or on-site) to assess infrastructure and understand business needs. * Translate findings into solution outlines, recommendations, and proposals. * Collaborate with internal teams on project delivery - assisting with migrations, configurations, and reviews. * Document customer environments, update reports, and share insights with colleagues. * Stay up to date with emerging technologies and pursue certifications that grow your expertise. * Every day is varied, combining consultancy, delivery, and continuous learning - all while shaping outstanding customer experiences.What We're Looking ForEssential skills and experience: * Proven experience delivering customer-facing technical consultancy within IT infrastructure or managed services. * Strong knowledge across IT infrastructure, networking, Microsoft 365, Azure, and cybersecurity. * Confident communicator with the ability to influence both technical and non-technical stakeholders. * Collaborative mindset - able to work closely with sales, delivery, and support teams.Desirable:* Certifications from Microsoft, VMware, Cisco, Fortinet, Veeam, or Ubiquiti. * Hands-on Azure architecture and migration experience. * Familiarity with security frameworks (Cyber Essentials, NIST, CIS). * Understanding of modern networking (SD-WAN, SASE, ZTNA). * Experience within an MSP or consultancy environment.Why You'll Love Working Here:* Work on diverse, cutting-edge projects across modern IT technologies. * Collaborative, supportive culture where technical expertise is valued and developed. * Clear career pathway from fixed term to permanent, with opportunities for certification and progression. * Exposure to a wide range of industries and customer environments. * Hybrid working and excellent work-life balance.Additional Benefits:* 25 days holiday + bank holidays + your birthday off * 1 volunteering day per year * Enhanced maternity &amp; paternity leave * Employee rewards &amp; loyalty recognition * Regular social events and achievement celebrations * Professional training &amp; development opportunities * Wellbeing and financial support schemes

IT Consultant 

Role: Sales Support Executive Industry: IT Managed Services Location: Reigate Salary: Up to £28,000 base + £5,000 OTE Contract Type: 12-month FTC (fixed term contract)💼 Be the Backbone of a High-Performing Sales TeamAre you highly organised, detail-driven, and thrive when everything's running smoothly? We're on the hunt for a Sales Support Executive to join our growing team in Reigate - someone who loves getting stuck into the details and making life easier for everyone around them.You'll play a vital role behind the scenes, keeping the sales engine running by supporting reps, managing data, liaising with customers, and making sure nothing slips through the cracks.🛠️ What You'll Be Doing* Support the Sales Team: Prepare proposals, presentations, and contract documents. * Customer Focus: Handle queries, share info, and help resolve any issues that pop up. * Keep Things Moving: Process sales orders, track deliveries, and assist with invoicing. * Manage the CRM: Keep customer records up to date and squeaky clean. * Reporting: Pull together sales figures and performance metrics to help guide decisions. * Team Coordination: Work closely with marketing, finance, and ops to keep everything aligned and on schedule.🙋 Who You Are* 1-3 years' experience in sales support, admin, or customer service. * Super comfortable using CRMs, Microsoft Office (especially Excel), and picking up new systems. * A brilliant communicator - clear, concise, and confident in tone. * Highly organised, with a real eye for detail (you notice the small stuff). * Proactive, friendly, and a natural problem-solver. * Someone who thrives in a fast-paced environment and loves working as part of a team.🌟 Why Join?* Competitive salary and bonus structure * Room to grow - we support career development and internal progression * A positive, inclusive culture that values people as much as performance * Involvement in exciting projects that make a real difference * A team that supports, celebrates, and has your back

Sales Support Executive 

Role: IT Support Engineer Location: Bromsgrove (Hybrid Working) Salary: £27,000 + Paid Certifications Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment?This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career. The RoleYou'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as:<ul><li>Windows 10/11 &amp; Windows Server</li><li>Microsoft 365 (Teams, Exchange, SharePoint)</li><li>Networking (DNS, DHCP, firewalls, switches, VPNs)</li><li>VMware &amp; Virtualisation</li><li>Azure cloud services</li><li>Hardware troubleshooting &amp; device configuration</li><li>General IT support, ticket management, and customer communication</li></ul>This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing<ul><li>Resolving user issues across desktops, servers, cloud and network environments</li><li>Supporting the second and third line engineers in technical issues and projects when required</li><li>Monitoring systems, escalating complex issues, and helping improve processes</li><li>Collaborating with senior engineers to expand your technical knowledge</li><li>Providing excellent customer service with a proactive mindset</li></ul> What We're Looking For<ul><li>1-2 years' experience in an IT support or helpdesk role</li><li>A solid understanding of Microsoft technologies and basic networking</li><li>A passion for learning and improving your technical skills</li><li>Strong communication skills and a customer-focused approach</li><li>Someone who enjoys problem solving and working as part of a team</li></ul> What's in It for You<ul><li>£27,000 salary</li><li>Hybrid working</li><li>Paid professional certifications (Microsoft, Networking, Security etc.)</li><li>Great culture, supportive management, and ongoing career development</li><li>Exposure to modern technologies across cloud, virtualisation, networking and more</li><li>Opportunity to progress into 2nd line, cloud, networking or project roles</li></ul> If you think this role could be the ideal next step in your career we want to hear from you! Apply now with an up-to-date CV to be considered.

IT Support Engineer

Business Development ExecutiveLocation: Hybrid - Bishop's Stortford (2 days on-site) Salary: £30-35k (DOE) + Commission + Bonuses Start: JanuaryAre you hungry to grow, eager to learn, and excited by the idea of helping businesses thrive? Our client, a well-established and reputable digital marketing agency partners closely with SMEs to elevate their visibility and accelerate growth. With a supportive, flexible working environment and a people-first culture, they're now looking for a Business Development Executive to strengthen their expanding sales function.Why You'll Love This Role<ul><li>Join an agency known for collaboration, creativity, and genuinely looking after its team</li><li>Handle warm, inbound leads only-no cold calling</li><li>Opportunity to work from anywhere in the world for one week each year</li><li>Enjoy flexible working, with just 2 days per week in the office</li><li>Attractive recurring bonuses tied to the clients you bring in</li><li>Continuous support, coaching, and room to grow into a more senior commercial role</li></ul>What You'll Be Doing<ul><li>Managing warm inbound leads generated through the agency's high-performing digital campaigns</li><li>Understanding client needs and preparing tailored pitches and proposals</li><li>Guiding new clients through the onboarding journey and ensuring a smooth handover to the delivery team</li><li>Building meaningful client relationships with SMEs across a wide range of sectors</li><li>Maintaining accurate pipeline activity and ensuring strong communication internally and externally</li></ul>Who They're Looking For<ul><li>A tenacious, self-motivated mindset</li><li>Genuine hunger to learn and succeed</li><li>Strong communication and presentation skills</li><li>Confidence engaging with clients in a consultative, friendly manner</li><li>Agency experience is preferred but not essential</li><li>A positive attitude and willingness to grow your career within the agency</li></ul> This is a fantastic opportunity for someone looking to step into a commercial role where they'll be supported, trained, and given space to develop - while playing a key part in helping SMEs boost their online presence.

Business Development Executive

Role: Network Engineer Salary: £45,000 Location: Kent - Hybrid Employment Type: Full-time, permanentAbout UsWe are a dynamic managed-connectivity services provider specialising in fast, reliable, resilient and secure networking solutions. We deliver network services across a variety of sectors - often to blue-chip clients - using a mix of backhaul technologies such as wireless, fixed line, satellite and mobile connectivity. Alongside this, we develop in-house software and data solutions, offering a blend of networking and technology exposure.The RoleAs a Network Engineer, you will support the design, implementation, and maintenance of customer network infrastructure. Acting as a technical liaison between clients and the internal engineering team, you will help deliver network rollouts, provide ongoing support, and ensure network performance and security. You'll also contribute to large-scale customer and internal network projects and support technical knowledge sharing within the team.Key Responsibilities* Provide network support: troubleshoot and resolve network issues including connectivity, hardware, and software faults. * Assist in installation and configuration of enterprise-level network equipment - routers, switches, firewalls, wireless access points, etc. * Monitor network performance and recommend optimisations. * Help implement and maintain network security measures (firewalls, VPNs, intrusion detection, etc.). * Perform regular maintenance: firmware updates, patching, backups to ensure network availability and reliability. * Maintain accurate documentation: network configurations, diagrams, process notes. * Collaborate with internal teams and external stakeholders on project planning and implementation. * Participate in delivery of larger network projects - from design through implementation, test and handover. * Assist with training and mentoring more junior team members.Person Specification / What You'll Bring* Some previous experience in network support or engineering. * Solid understanding of core networking principles: TCP/IP, DNS, DHCP, subnetting, routing/switching. * Familiarity with enterprise-grade network equipment (routers, switches, firewalls, wireless access points). * Basic understanding or interest in network security practices. * Strong problem-solving skills, attention to detail, and ability to work both independently and in a team. * Good verbal and written communication skills - able to liaise with clients and collaborate with colleagues. * Certifications Needed - CCNA * Certifications Welcome - CCNP, CWNA, JNCIA-JUNOS, PCNSAWhy Work With Us* Opportunity to gain exposure to a broad range of networking technologies - wireless, fixed line, satellite, mobile. * Work on diverse customer projects across different sectors, giving a variety of technical challenges. * A supportive team environment with room to grow and develop your skills. * Chance to contribute meaningfully to projects delivering real-world connectivity solutions.

Network Engineer GBP45000

Role: Junior Network Engineer Salary: £27,000 Location: Kent - Hybrid Employment Type: Full-time, permanentAbout the OrganisationA leading managed-connectivity and technology solutions provider is seeking a Junior Network Engineer to join its growing technical team. The organisation delivers fast, resilient and secure networking services across a range of sectors including infrastructure, construction and engineering. Using technologies such as wireless, fixed line, satellite and mobile connectivity-alongside in-house software tools-this company offers an exciting environment to develop and grow your networking skills.The RoleAs a Junior Network Engineer, you will support senior engineers in the design, implementation and maintenance of customer networks. You will help ensure reliable network performance, assist in deployments, and contribute to day-to-day operational support while gaining exposure to modern networking technologies and security practices.Key Responsibilities* Assist with troubleshooting and resolving connectivity, hardware and software network issues. * Support the installation, configuration and testing of routers, switches, firewalls and wireless access points. * Monitor network performance, highlight inefficiencies and recommend improvements. * Contribute to implementing and maintaining network security measures including firewalls, VPNs and intrusion detection systems. * Help with routine maintenance such as firmware updates, patching and backups. * Maintain accurate documentation of network setups, diagrams and processes. * Work collaboratively with cross-functional teams and take part in project planning activities. * Stay updated on evolving network technologies, trends and security threats.About You* A degree in Computer Science, IT or a related discipline (or equivalent practical experience). * Strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, routing, switching, VLANs and subnetting. * Basic exposure to routing protocols such as OSPF or BGP is beneficial. * Understanding of network security concepts, including VPNs, IDS/IPS and encryption. * Confident troubleshooting using monitoring tools or packet analysis. * Clear communication skills and ability to work well within a team. * Certifications such as CCNA or Network+ are desirable but not essential. * Successful candidates may be required to undergo background checks.

Junior Network Engineer GBP 27000

<h1 >Digital Marketing Specialist - £35,000-£40,000 + Bonus | Hybrid | Birmingham</h1>Are you an all-round digital marketer looking to take the next step in your career? We're partnering with a fast-growing business in Birmingham who are looking for a proactive, creative, and data-driven Digital Marketing Specialist to join their team.<h3 >The Role</h3>As the Digital Marketing Specialist, you'll play a central role in planning and delivering multi-channel campaigns that drive brand awareness, engagement, and conversions. This is a hands-on role where you'll get to work across:<ul><li>Paid social &amp; PPC</li><li>Email marketing &amp; automation</li><li>SEO optimisation &amp; content creation</li><li>Website updates, CRO &amp; analytics</li><li>Reporting and performance analysis</li><li>Supporting on ecommerce trading activity (desirable)</li></ul>You'll work closely with the wider marketing and commercial teams to support growth initiatives and bring fresh ideas to the table.<h3 >What They're Looking For</h3><ul><li>A solid digital marketing generalist with experience across multiple channels</li><li>Ecommerce or D2C experience is a plus, but not essential</li><li>Confident using tools like Google Ads, Meta Ads Manager, GA4, and email automation platforms</li><li>Strong copywriting, content creation, and analytical skills</li><li>A proactive attitude and the ability to work both independently and collaboratively</li><li>Someone who enjoys variety and thrives in a fast-paced environment</li></ul><h3 >What's on Offer</h3><ul><li>£35,000-£40,000 salary (depending on experience)</li><li>Bonus scheme</li><li>Hybrid working - typically 2-3 days in their Birmingham office</li><li>Supportive team, real autonomy, and plenty of room to grow</li></ul>

Digital Marketing Specialist 

Role: Technical Operations Manager - Systems, Projects &amp; Support Location: Shoreditch (Office-Based) Salary: £65,000 + Performance-Related Bonuses About the Company:This rapidly scaling MSP delivers cloud, cybersecurity, VoIP, automation, and infrastructure services to a diverse and growing client base. With a strong focus on innovation and people development, the business offers a fast-moving, collaborative environment where technical leadership genuinely shapes how the company operates and grows. The Opportunity:We're seeking a hands-on Technical Operations Manager with strong MSP experience to lead an engineering team, act as the senior technical escalation point, and drive internal and client-facing transformation projects.This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities:Technical Leadership &amp; Escalation<ul><li>Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues.</li><li>Lead and govern technical delivery across:</li><ul><li>Azure, Office 365, Windows Server</li><li>SonicWall firewalls, VPN &amp; security</li><li>VMware/Hyper-V</li><li>3CX VoIP &amp; supporting network infrastructure</li></ul><li>Own patching, maintenance standards, security alignment, and DR strategies.</li><li>Ensure high-quality documentation, deployments, and configuration practices. </li></ul>Team Leadership &amp; Performance<ul><li>Line-manage 2nd &amp; 3rd line engineers, conducting 1:1s, coaching, and skills development.</li><li>Drive a culture of accountability, high performance, and technical excellence.</li><li>Support recruitment, onboarding, and long-term progression within the technical team. </li></ul>Project Delivery<ul><li>Lead and deliver internal and client-focused technical projects including:</li><ul><li>Cloud migrations</li><li>Infrastructure upgrades</li><li>VoIP deployments</li><li>Network/security improvements</li></ul><li>Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters.</li><li>Work cross-functionally with leadership, service delivery, and commercial teams. </li></ul>Systems, Workflow &amp; Process Development<ul><li>Improve service desk operations, technical standards, and ITIL-aligned processes.</li><li>Monitor and enhance SLAs, KPIs, and client satisfaction metrics.</li><li>Support continuous service quality improvements and operational consistency. </li></ul>Desirable SkillsThese skills are beneficial but not core requirements for the role.<ul><li>Experience with CRM or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.)</li><li>Workflow automation using PowerShell, Power Automate, or SQL reporting</li><li>Experience with internal system optimisation or business process automation</li><li>Familiarity with ConnectWise, ServiceNow, or similar ITSM environments </li></ul>What You'll Bring<ul><li>At least 5 years in an MSP environment, with proven team leadership.</li><li>Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP.</li><li>A background providing 3rd line escalation support in fast-paced MSP settings.</li><li>Solid experience delivering and overseeing technical projects.</li><li>Excellent communication and stakeholder management skills.</li><li>A proactive approach to standards, service improvement, and operational stability. </li></ul>What We Offer<ul><li>£65,000 base salary + performance-related bonuses</li><li>A structured development path with training and certifications</li><li>Ownership over internal systems, service quality, and technical direction</li><li>A collaborative, inclusive, and growth-focused culture</li><li>Direct influence over how the business scales its service delivery</li></ul> If this sounds like the ideal next role for you, please apply now with an up-to-date CV to be considered.

Technical Operations Manager

<h2>E-commerce Account Executive</h2>Location: Birmingham (hybrid) (12 month FTC) Salary: £25,000 - £35,000 (depending on experience)<h3>About the Role</h3>We're looking for an ambitious E-commerce Account Executive to play a key role in the delivery and ongoing management of website projects and client retainers. This role suits someone with a solid background in web and e-commerce platforms (particularly Shopify), strong organisational skills, and a passion for driving client success.<h3>Key Responsibilities</h3>Project Management<ul><li>Plan, execute, and oversee delivery of web and e-commerce projects</li><li>Ensure projects are completed on time, within scope, and on budget</li><li>Act as the main point of contact for clients, managing communication and resolving issues</li></ul>Retainer Management<ul><li>Manage ongoing client retainers and ensure deliverables are consistently met</li><li>Proactively identify opportunities to add value for clients</li><li>Track and report on performance metrics, providing actionable insights</li></ul>Client Collaboration<ul><li>Build strong relationships with clients, understanding their business goals</li><li>Provide updates, reports, and strategic recommendations to support growth</li></ul>Team Coordination<ul><li>Work closely with design, development, and digital marketing teams</li><li>Lead project kick-off meetings, aligning stakeholders on goals and timelines</li></ul>E-commerce Expertise<ul><li>Stay up-to-date on the latest trends, tools, and best practices in web and e-commerce</li><li>Provide guidance on website performance, UX/UI optimisation, and platform functionality</li></ul><h3>Required Skills &amp; Experience</h3><ul><li>Proven experience in e-commerce, account management, or web project management</li><li>Strong knowledge of e-commerce platforms such as Shopify (other CMS experience beneficial)</li><li>Excellent organisational and time-management skills to handle multiple projects and clients</li><li>Clear communication skills, able to explain technical concepts to non-technical audiences</li><li>Analytical mindset with the ability to generate insights from performance data</li><li>Proactive, solutions-focused, and motivated by achieving results</li></ul>Please apply now.

E-Commerce Account Executive - 12 month FTC

Position: Junior Brand Manager Location: Head Office (Birmingham -West Midlands) (On-Site) The OpportunityWe're looking for a dynamic and commercially focused Brand Manager to join a growing business in the beauty and wellness sector. This is a fantastic role for someone eager to develop their brand management skills, working closely with an experienced Marketing Director to shape and deliver creative, impactful brand strategies.You'll take ownership of key brands within the portfolio, helping to drive sales, grow awareness, and maintain consistency across all marketing channels - from digital and social to in-store and trade communications.What You'll Be DoingDriving Brand &amp; Commercial Success<ul><li>Develop and deliver integrated brand campaigns that drive awareness and sustainable growth.</li><li>Analyse brand performance and provide actionable recommendations to improve results.</li><li>Act as brand guardian, ensuring tone, visuals, and messaging align with brand values.</li><li>Collaborate with sales, education, and creative teams to ensure brand plans are fully aligned.</li><li>Identify new opportunities across retail, digital, and professional channels to increase brand visibility.</li><li>Present product, campaign, and promotional ideas to the commercial team for review.</li><li>Support the execution of trade marketing and communication plans.</li><li>Manage relationships with existing brand and supplier partners.</li><li>Produce regular marketing updates, newsletters, and content to highlight success stories and new launches.</li><li>Brief and oversee creative materials, ensuring timely and high-quality delivery.</li><li>Support customer database management to enable targeted campaigns.</li><li>Coordinate with the education team on brand-led training and event activity.</li></ul>Digital &amp; Content Marketing<ul><li>Plan and execute engaging digital and social campaigns to enhance brand engagement.</li><li>Keep websites, blogs, and social channels up to date with fresh, relevant content.</li><li>Manage brand imagery, videos, and digital assets to ensure consistent presentation.</li></ul>Insights &amp; Strategy<ul><li>Lead customer and market research projects to inform brand strategy.</li><li>Monitor sales performance, promotional success, and category positioning.</li><li>Stay ahead of competitor activity and emerging trends to maintain brand advantage.</li></ul>Growth &amp; Development<ul><li>Take a proactive approach to personal development and skills enhancement.</li><li>Collaborate with colleagues and share knowledge to support team success.</li><li>Stay informed on marketing innovations and industry movements.</li></ul>About You<ul><li>A strategic thinker with a commercial mindset.</li><li>Passionate about brands and creative storytelling.</li><li>Confident communicator who builds strong internal and external relationships.</li><li>Analytical and detail-oriented, with an eye for identifying growth opportunities.</li><li>Calm, adaptable, and able to balance multiple priorities effectively.</li><li>Enthusiastic and curious - someone who thrives in a collaborative environment.</li></ul>Apply now if this sounds like a good fit!

Junior Brand Manager

eCommerce Specialist Hemel Hempstead - £40,000 + benefitsAn ambitious and fast-growing FMCG brand in Hemel Hempstead is looking for a commercially minded eCommerce &amp; Digital Sales Specialist to take ownership of their Shopify store and online revenue performance. This role is perfect for someone who loves the mechanics of eCommerce but is equally energised by driving sales, improving conversion, and hitting commercial targets.The RoleYou'll be the engine behind the brand's online sales growth. From optimising the Shopify store to executing digital trading activity, you'll ensure every product, page, campaign, and touchpoint supports higher conversion and bigger revenue. Working cross-functionally with marketing, sales, and operations, you'll play a central role in scaling their online business.What you'll be doing<ul><li>Owning day-to-day Shopify trading to maximise revenue, basket size, and conversion</li><li>Managing product listings, collections, merchandising, promotions, and onsite UX</li><li>Leading digital sales initiatives such as bundles, A/B tests, upsells and email/promo campaigns</li><li>Actively monitoring KPIs (traffic, conversion, CAC, ROAS, AOV) and using data to inform trading decisions</li><li>Overseeing digital ad activity (Meta/Google) and ensuring campaigns directly support sales targets</li><li>Running email marketing (Klaviyo/Mailchimp) to drive repeat purchases and customer lifetime value</li><li>Managing marketplace sales (Amazon/retail partners) where applicable</li><li>Coordinating with supply chain and ops to ensure stock availability, smooth fulfilment and high customer satisfaction</li><li>Identifying new revenue opportunities - new product drops, seasonal campaigns, CRO improvements, loyalty or subscription strategies</li></ul>What we're looking for<ul><li>Solid hands-on Shopify experience, ideally within FMCG or consumer goods</li><li>Someone who is commercially driven, target-focused, and comfortable being accountable for results</li><li>Strong understanding of digital sales funnels, CRO, and trading performance</li><li>Experience with analytics, dashboards, and reporting (GA4, Shopify analytics, ad managers)</li><li>Confidence working with digital marketing campaigns and ecommerce tools</li><li>A proactive problem-solver who enjoys improving processes and turning insights into revenue</li><li>Clear communication skills and the ability to work cross-functionally with sales, marketing and ops</li></ul>What's on offer<ul><li>£40,000 salary</li><li>A high-impact role with full ownership of online trading and digital sales performance</li><li>A collaborative, entrepreneurial team environment</li><li>The opportunity to shape the brand's eCommerce growth during an exciting scaling phase</li></ul>

eCommerce Specialist

Position: Remote Technical Support Engineer Location: Central London (remote with occasional site visits) Salary: £30,000-£35,000About the OrganisationThis company provides specialist IT support and technology guidance to clients operating in tightly regulated, security-sensitive sectors. They deliver round-the-clock assistance, strategic consultancy, and technology sourcing, all centred on reliability, strong security practices, and excellent customer service.They work with a modern, cloud-led approach and hold high-level partnerships with major technology vendors. Their team is known for helping professional organisations modernise their systems and adopt secure, cloud-based solutions.Role SummaryThis position is focused primarily on remote technical support, assisting users and systems through a centralised service desk. You'll handle a variety of desktop, server, and cloud-related queries, with occasional visits to client locations when required.You'll be someone who enjoys investigating problems, learning continuously, and communicating clearly both with customers and colleagues. Key Responsibilities<ul><li>Providing remote troubleshooting and support across end-user devices, cloud platforms, and server environments</li><li>Managing and resolving tickets according to priority</li><li>Supporting a wide variety of customers operating in complex technical environments</li><li>Handling time-sensitive issues professionally and efficiently</li><li>Keeping accurate records of all support interactions</li><li>Escalating issues appropriately and following internal processes</li><li>Collaborating with the wider team to share best practices and technical knowledge</li><li>Always delivering a high standard of customer service</li></ul> Skills &amp; Experience Required<ul><li>At least 2 years' experience in a 2nd-line or advanced service desk role</li><li>Experience working in a managed services or multi-client support environment</li><li>Strong understanding of Microsoft cloud tools, Microsoft 365, Azure, Windows Server, virtualisation, and general networking (LAN/WAN/VPN/Wi-Fi)</li><li>Familiarity with Active Directory and identity management</li><li>Knowledge of Exchange/Outlook administration</li><li>Experience with backup technologies (e.g., Veeam or similar)</li><li>Strong hardware and software diagnostic abilities</li><li>Excellent communication skills and professional phone/email manner</li><li>Able to work under pressure, prioritise tasks, and manage a varied workload</li><li>Great attention to detail and a proactive, team-oriented attitude</li></ul> Additional Information<ul><li>Occasional client-site visits may be required</li><li>The role involves supporting customers in regulated, security-focused environments</li><li>A range of company benefits is included</li></ul>

2nd Line Service Desk Engineer 

Position: IT Field Engineer Location: Central LondonCompensation: £40,000About the OrganisationThis company provides high-level technical support and advisory services to organisations that operate in heavily regulated, security-conscious industries. They are known for round-the-clock assistance, tailored consultancy, and careful technology procurement, all delivered with a focus on resilience, protection, and an excellent end-user experience.They operate with a modern, cloud-first mindset and hold top-tier partnerships with major technology vendors. Their team is recognised for guiding businesses through digital transformation projects, especially those requiring strict compliance and robust security practices.The OpportunityThey are seeking a technically versatile engineer based in the London area who is comfortable working both independently and as part of a wider support operation. The role involves a mixture of on-site visits and remote assistance, with a strong emphasis on problem-solving, continuous learning, and supporting colleagues through knowledge sharing.You must live within a reasonable commuting distance of central London, as much of the work involves in-person support for clients. What You'll Be Doing<ul><li>Providing hands-on support across user devices, servers, cloud systems, and network components</li><li>Troubleshooting issues in varied and sometimes complex technical environments</li><li>Assisting the service desk when not attending customer locations</li><li>Managing your own workload while adapting to a fast-moving operational setting</li><li>Communicating professionally with clients, especially when dealing with urgent matters</li><li>Documenting work clearly to support team collaboration and knowledge continuity</li><li>Building strong working relationships with external and internal stakeholders</li><li>Representing the business positively during every client interaction</li></ul> What They're Looking For<ul><li>Previous experience working for a technology services provider or MSP</li><li>Solid background in 2nd line support (minimum 2 years)</li><li>At least 1 year in a field-based role supporting multiple organisations</li><li>Good understanding of cloud platforms (especially Microsoft cloud tools)</li><li>Practical knowledge of Windows desktop and server systems, virtualisation, networking, and identity management</li><li>Experience with collaboration and email platforms, endpoint protection tools, and backup systems (e.g., Veeam or similar)</li><li>Strong diagnostic skills with both hardware and software issues</li><li>Confident communicator with excellent customer-facing skills</li><li>Able to work under pressure, organise tasks effectively, and remain detail-oriented</li><li>A collaborative mindset and willingness to receive and offer constructive feedback</li></ul> Day-to-Day Activities<ul><li>Attending different client locations for scheduled or reactive support</li><li>Providing remote assistance when not required on site</li><li>Logging and updating support requests accurately</li><li>Escalating problems appropriately</li><li>Sharing knowledge with team members to strengthen service delivery</li><li>Approaching every task with flexibility and professionalism</li></ul> Plus, a generous package of company perks and benefits.

IT Field Engineer 

Customer Service Agent - £26,000 + Benefits | On-Site in Worcestershire Tech Industry (Non-IT Support Role) Recruiting on behalf of our clientWe are pleased to be recruiting on behalf of our client, an established and growing organisation within the technology sector, for a Customer Service Agent to join their on-site team in Worcestershire. This position is ideal for someone who enjoys supporting customers and delivering a high-quality service, without working in an IT helpdesk or support role.This role focuses on communication, relationship-building, and ensuring customers receive clear and helpful information regarding the company's services. You will not be responsible for resolving IT issues or providing technical troubleshooting.<h3>Role Overview</h3>As a Customer Service Agent, you will be the first point of contact for customers, responding to enquiries and supporting them throughout their journey. You will use a bespoke internal software platform to manage customer accounts and ensure information is recorded accurately.<h3>Key Responsibilities</h3><ul><li>Respond to customer enquiries via phone, email, and live chat</li><li>Build positive and professional relationships with customers across the UK</li><li>Use bespoke customer management software to log and update account information</li><li>Provide clear guidance on products, services, and account activity</li><li>Escalate more complex matters to internal teams where required (no IT support duties)</li><li>Maintain accurate records and contribute to ongoing improvements in the customer experience</li></ul><h3>Candidate Profile</h3>Our client would like to meet applicants who have:<ul><li>Previous experience in a customer service role (office or contact centre preferred)</li><li>Excellent communication skills with a confident, customer-focused approach</li><li>Strong administrative and organisational ability</li><li>Confidence learning and using bespoke internal software systems</li><li>A proactive, solutions-focused mindset and a genuine interest in helping customers</li><li>No technical IT support background required - this is not an IT helpdesk role</li></ul><h3>Salary &amp; Benefits</h3><ul><li>£26,000 per year</li><li>23 days holiday plus bank holidays</li><li>On-site parking</li><li>Healthcare cover post probation</li><li>Company pension </li><li>Full training provided, including on bespoke internal systems</li><li>Supportive team culture and opportunities for further development</li></ul>Working Hours: Full-time, Monday to Friday Location: On-site in Worcestershire (commutable from Kidderminster, Malvern, Worcester, Bromsgrove, Evesham and surrounding areas)<h3>How to Apply</h3>If you are looking for a customer-focused role within an innovative tech environment and wish to be considered for this position on behalf of our client please apply with your CV to begin the conversation.

Customer Service Advisor (Tech Sector)

SEO Executive Up to £30k (DOE)Watford (Hybrid) About the Company My client is a fast-growing digital marketing agency based in Watford, recognised for delivering strategic, data-led results for a diverse range of brands. As the agency continues to expand, they are looking for a driven and detail-focused SEO Executive to join their growing team.The Role The SEO Executive will support the delivery of high-impact SEO strategies that enhance visibility, improve organic performance, and contribute to overall digital success. The successful candidate will help manage and optimise campaigns across multiple sectors.Key Responsibilities<ul><li>Conduct detailed keyword research, competitor analysis, and market insights</li><li>Optimise on-page elements including metadata, content structure, and internal linking</li><li>Support technical SEO audits and coordinate with developers to implement recommendations</li><li>Monitor and report on organic performance using leading SEO and analytics tools</li><li>Contribute SEO insights to content strategy and editorial planning</li><li>Stay updated with industry trends, Google algorithm changes, and best practices</li><li>Support client reporting and occasionally present performance insights</li></ul>Skills &amp; Experience My client is looking for someone with:<ul><li>Proven experience in SEO strategy, including on-page, off-page, and technical SEO</li><li>Hands-on experience with SEMrush, GA4, Screaming Frog, Ahrefs, and other core SEO platforms</li><li>Familiarity with using AI tools to enhance workflow, research, and optimisation</li><li>Strong analytical skills with a keen eye for detail</li><li>Excellent communication skills and the ability to simplify technical insights</li><li>1-3 years of SEO experience (agency background preferred but not essential)</li></ul>What They Offer<ul><li>Hybrid working environment (Watford HQ + remote days)</li><li>Professional training budget and continuous development support</li><li>Friendly, collaborative team culture</li><li>Regular team socials and wellbeing perks</li></ul>

SEO Executive

Position: Senior IT Engineer Location: Abingdon, Oxfordshire Hours: Full Time Salary: Packages up to £55,000 per annum (depending on experience) + business/performance-related bonusAre you ready to take your career to the next level with an organisation that has been a cornerstone of IT solutions for businesses for over 30 years?Our client is passionate about technology, innovation, and creativity. They are seeking a dynamic Senior IT Engineer with a strong focus on networking to join their team and support ongoing growth and success.Our client prides themselves on delivering efficient IT solutions to over four hundred sites nationwide, with exceptional customer service and long-term client relationships. As they continue to expand, they are looking for a well-presented, customer-focused, and personable Senior Engineer to join their Fyfield office.You will play a crucial role in implementing and managing new projects and installations, providing on-site end-user support, and maintaining existing infrastructure. Responsibilities include problem analysis, documentation, and ensuring configurations meet the highest standards.Are you the right person for the job?4-5 years in a similar roleProven ability to build strong customer relationshipsExpertise in both remote and on-site supportTechnical skills should include:Cisco Expertise: Strong knowledge of Cisco routers and switchesNetworking: TCP/IP connectivity and IT securityFirewall: Configuration, management, and reporting (Fortinet)Windows Server: 2016, 2019, and 2022Communication: High-level written and verbal skillsVirtualisation: Windows Hyper-VIdentity &amp; Access: Active Directory / Azure AD AdministrationMicrosoft Stack: Azure, Office 365 &amp; IntuneDevice Support: Windows 10/11, Apple devices, Intune, Apple and Meraki MDMBackup &amp; DR: Backup technologies and disaster recovery strategiesSQL: Microsoft SQL Server experience advantageousWhat our client is looking for Network Design and ImplementationArchitecting scalable networking solutions based on business requirementsWorking with senior management to define internal policies and proceduresCreating network topologies and diagramsRecommending network hardware and software to improve service and profitabilityImplementing network technologies and system upgradesSupport, Network Maintenance &amp; TroubleshootingMonitoring network performance and identifying potential issuesConducting analysis and resolving complex network problemsEnsuring systems are monitored and backed up at agreed intervalsPerforming routine maintenance checksProviding or organising on-site end-user supportEscalating critical issues to managementNetwork SecurityImplementing network security policies and best practicesEnsuring systems are protected and access is appropriately restrictedIdentifying and mitigating vulnerabilitiesTesting and applying patches/firmware to maintain system securityCapacity Planning &amp; OptimisationAssessing network capacity and planning for future growthAnalysing traffic patterns and making performance adjustmentsImplementing load balancing strategiesTeam Leadership &amp; MentorshipProviding technical guidance to junior engineersTraining and supporting team members on new technologiesReviewing and approving network changesSupporting other teams when necessary to maintain operational continuityDocumentation &amp; ReportingMaintaining accurate and detailed documentation, diagrams, and proceduresProducing performance and security reports for managementNetwork Management TasksOperational management of networking systemsOverseeing field engineers to ensure project and contract timelines are metAdvising senior management on staffing and scheduling requirementsManaging network-related projectsParticipating in management meetings and cross-team collaborationsAssisting with engineer reviews and training schedulesEnsuring new deployments and upgrades are updated within monitoring and documentation tools (WUG/SolarWinds/IT Glue)What you can expect in returnCompany pensionEmployee discountFlexible schedulePrivate healthcareGroup life coverEligibility for profit-sharing after 12 months of continuous service

Senior IT Engineer 

2nd Line Service Desk Engineer (Education Sector)Location: Reigate Salary: Up to £30,000 per annum Employment Type: Full-timeAbout the RoleWe are seeking a skilled and proactive 2nd Line Service Desk Engineer with strong experience supporting users in educational environments whether in a school, college, university, or education focused MSP. The ideal candidate will also have proven experience working within an MSP (Managed Service Provider) and be confident handling escalations, troubleshooting complex issues, and delivering excellent customer service.You will be responsible for providing 2nd line technical support to staff and students, managing tickets within SLAs, and assisting with the maintenance, configuration, and improvement of IT infrastructure across multiple educational sites.Key Responsibilities<ul><li>Provide 2nd line technical support for hardware, software, and network issues.</li><li>Resolve escalated tickets from 1st line engineers within defined SLAs.</li><li>Support and maintain key technologies used within education settings.</li><li>Manage Active Directory users, groups, permissions, and GPOs.</li><li>Install, configure, and troubleshoot end-user devices, peripherals, and classroom technology.</li><li>Maintain and support Office 365, SharePoint, Teams, and other cloud services.</li><li>Assist with server maintenance, backups, patching, and monitoring.</li><li>Work with the wider MSP team to provide seamless support across multiple sites.</li><li>Provide on-site support at educational locations in the Reigate area.</li><li>Maintain accurate documentation and asset records.</li><li>Deliver excellent customer service to users with varied technical abilities.</li></ul>Essential RequirementsMinimum 2 years' experience in a 2nd Line Service Desk or similar technical support role. Experience working in education environments (schools, colleges, universities, or education-focused MSPs). Strong background in Managed Service Provider (MSP) support.Good working knowledge of:<ul><li>Windows OS &amp; Windows Server</li><li>Active Directory, DNS, DHCP, Group Policy</li><li>Office 365 administration</li><li>Networking fundamentals (LAN, Wi-Fi, VLANs)</li><li>Remote support tools (RMM, ticketing systems)</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and customer service skills.</li></ul>Desirable Skills<ul><li>Experience supporting classroom technologies (interactive screens, smartboards, AV).</li><li>Knowledge of safeguarding and data protection in educational settings.</li><li>Experience with Azure AD, Intune, or other cloud management tools.</li><li>Relevant IT certifications (CompTIA, Microsoft, ITIL).</li></ul>What We're Looking For<ul><li>A motivated, organised engineer who thrives in fast-paced environments and enjoys supporting users in education.</li><li>Someone who is committed to high service standards, eager to learn, and ready to take ownership of technical issues.</li></ul>Apply through the job advert, and once of our consultants will be in contact.

2nd Line Project Engineer MSP Environment Horsham £35,000We're looking for a skilled 2nd Line Project Engineer to join our client's growing Managed Service Provider team in Horsham. In this role, you'll support and deliver technical projects for a wide range of clients, ensuring smooth implementation and high-quality service.Key Responsibilities:<ul><li>Deliver and support IT infrastructure projects (Microsoft 365, Azure, networking, servers).</li><li>Provide 2nd line technical support and escalation assistance.</li><li>Work closely with clients to gather requirements and implement solutions.</li><li>Maintain documentation and contribute to service improvements.</li></ul>About You:<ul><li>Strong experience in an MSP environment.</li><li>Confident with Windows Server, Azure, M365.</li><li>Heavy networking, and virtualization (VMware/Hyper-V).</li><li>Excellent problem-solving and communication skills.</li><li>Full UK driving licence.</li></ul>If you're a proactive engineer who thrives in a fast-paced MSP setting, we'd love to hear from you.Apply now to join a supportive, forward-thinking technical team in Horsham.

2nd Line Project Engineer 

Chief Technology Officer (CTO) - MSP Birmingham (On-site | Hybrid flexibility) £80,000 + Benefits Consulting | Pre-Sales | Strategy | Growth | Leadership Are you an ambitious, commercially minded technology leader ready to shape the future of a rapidly scaling MSP? Do you thrive in front of clients, love designing solutions, and have the drive to push an organisation to its next stage of growth? If so, this CTO role offers the perfect platform to make a real impact. About the RoleThis is a client-facing, strategic CTO position where you will be the technical heartbeat of the organisation-defining the technology vision, shaping service offerings, and leading high-value pre-sales engagements with customers across the UK.Working directly with the board, you'll steer the technical roadmap, mentor engineering teams, elevate the MSP's service portfolio, and play a key role in scaling the business. This is ideal for a Senior Technical Lead / Head of Technical / Solutions Architect ready to step up into a CTO role-or an existing CTO seeking a more dynamic, hands-on, customer-centric environment. Key Responsibilities<ul><li>Act as the technical leader and strategic advisor for both the business and its clients</li><li>Lead pre-sales conversations, technical workshops, and solution design for new and existing customers</li><li>Shape and evolve the MSP's service offerings, technology roadmap, and long-term strategy</li><li>Build strong, trusted relationships with clients at C-suite level</li><li>Oversee technical delivery standards, best-practice frameworks, and architecture governance</li><li>Mentor and develop engineering teams, fostering a culture of innovation and excellence</li><li>Support commercial growth through bid support, proposals, presentations, and product development</li><li>Drive continuous improvement and scalability across platforms, tools, and processes</li></ul> About YouWe're looking for someone with:<ul><li>MSP background and broad technical expertise (cloud, networking, security, modern workplace, infra)</li><li>Proven experience in consulting, pre-sales, or client-facing solution design</li><li>A genuine growth mindset, with the ambition to scale a business and shape its future</li><li>Excellent communication skills, comfortable operating at both technical and board level</li><li>Leadership qualities - inspiring, collaborative, proactive, commercially aware</li><li>The drive to take ownership and push boundaries</li></ul> What's on Offer<ul><li>£80,000 salary + bonus</li><li>Strategic leadership role with huge influence</li><li>Opportunity to scale a growing MSP and shape its technical direction</li><li>Collaborative leadership team who value innovation and autonomy</li><li>Clear progression, professional development, and the chance to build something exceptional</li></ul> Ready to Lead the Future?If you're a driven, client-focused technology leader who thrives in fast-paced environments and wants to shape the future of a growing MSP, we want to hear from you. Apply now to be considered

Job Title: Senior Sales Manager Location: Birmingham (Hybrid - mix of office and remote working) Salary: From £40,000 (dependent on experience) + CommissionWe're working with a fast-growing digital agency that partners with ambitious brands to help them scale through data-led strategy, creative, and digital performance. With strong year-on-year growth and exciting plans ahead, they're now looking for a Senior Sales Manager to take ownership of their outbound sales strategy and drive new business growth.The Role This is a hands-on, proactive sales role - ideal for someone who thrives on building relationships, opening new doors, and winning business from the ground up. You'll be responsible for identifying and engaging with potential clients, developing outreach strategies, and converting opportunities into long-term partnerships.Key Responsibilities<ul><li>Develop and execute an outbound sales strategy focused on new business growth</li><li>Identify and prospect ideal-fit brands through email, LinkedIn, events, and other channels</li><li>Lead outreach, discovery calls, and qualification processes</li><li>Work closely with senior leaders to refine propositions and pitch materials</li><li>Manage and maintain a structured outbound pipeline</li><li>Collaborate with internal teams to scope, price, and close proposals</li><li>Track performance metrics and continuously optimise outreach effectiveness</li></ul>About You<ul><li>Proven track record in outbound sales, ideally within a digital agency or SaaS environment</li><li>Confident selling consultative or service-based solutions to senior decision-makers</li><li>Strong understanding of digital marketing, strategy, and performance-driven campaigns</li><li>Proactive, target-driven, and comfortable with cold outreach</li><li>Excellent written and verbal communication skills</li><li>Experience using CRM tools such as HubSpot (advantageous)</li></ul>What Success Looks Like<ul><li>Building a strong outbound pipeline within the first few months</li><li>Closing new business and contributing to ongoing revenue growth</li><li>Creating a scalable, repeatable sales playbook</li><li>Developing clear insight into target markets and positioning</li></ul>Package &amp; Benefits<ul><li>Base salary from £40,000 (dependent on experience) + commission</li><li>Hybrid working with flexibility</li><li>25 days holiday + bank holidays</li><li>Supportive, collaborative team environment</li><li>Opportunities for progression and professional development</li></ul>Apply now!

Senior Sales Manager 

Digital Marketing Executive Oxford (Hybrid) | £30,000A leading technology business based in Oxford is seeking a talented Digital Marketing Executive to join their growing team. This is an exciting opportunity for a creative and data-driven marketer looking to build their career within an innovative and fast-paced environment. Working as part of a collaborative marketing function, the successful candidate will support the planning, execution and optimisation of digital campaigns to drive brand awareness, engagement and lead generation.Key Responsibilities:<ul ><li >Assist in planning and delivering multi-channel digital marketing campaigns across website, email, paid, and social platforms</li><li >Manage and update website content, ensuring SEO best practice and strong user experience</li><li >Support the creation of engaging content for digital channels including blogs, email, social media and landing pages</li><li >Monitor, analyse and report on campaign performance, providing insights and recommendations for optimisation</li><li >Work with internal teams and external agencies to support campaign delivery and brand consistency</li><li >Support marketing automation and CRM activities to nurture leads and improve conversion</li><li >Contribute to market research and competitor analysis to inform campaign strategy</li></ul>Skills &amp; Experience Required:<ul ><li >Experience in a digital marketing role, ideally within a B2B or technology environment</li><li >Understanding of digital marketing channels including SEO, PPC, email and social media</li><li >Strong content writing and communication skills</li><li >Knowledge of analytics tools such as Google Analytics and reporting platforms</li><li >Creative mindset with a proactive and organised approach</li><li >Ability to manage multiple projects and meet deadlines</li><li >A passion for technology and innovation</li></ul>What's on Offer:<ul ><li >£30,000 salary</li><li >Hybrid working model (Oxford-based HQ)</li><li >Opportunity to grow and develop within a fast-growing tech business</li><li >Supportive team culture and training opportunities</li></ul>This role would suit a motivated marketer eager to build their expertise and take ownership of impactful digital campaigns within an exciting sector.

Digital Marketing Executive

<h3 >Senior Marketing Executive - £35,000 | Leicester | Tech Sector | Full-Time</h3>Are you a tech-savvy marketer with a passion for innovation and growth? We're looking for a Senior Marketing Executive to join a forward-thinking tech company in Leicester, driving campaigns that cut through the noise and make an impact.<h4 >The Role</h4>As Senior Marketing Executive, you'll take the lead on developing and executing creative, data-driven campaigns that position our brand at the forefront of the tech space. From launching new products to managing digital strategies and events, you'll play a key role in shaping how our story is told.<h4 >Key Responsibilities</h4><ul><li>Plan and deliver integrated marketing campaigns across digital, social, email, and events</li><li>Create compelling content that communicates complex tech concepts in a clear, engaging way</li><li>Manage SEO, PPC, and social media performance to drive brand awareness and lead generation</li><li>Collaborate with product and sales teams to align marketing activity with business goals</li><li>Analyse campaign performance and optimise strategies based on insight and data</li><li>Keep up to date with tech trends, competitor activity, and emerging tools</li></ul><h4 >About You</h4><ul><li>3+ years' experience in marketing, ideally within the tech or digital industries</li><li>Confident managing multi-channel campaigns from concept to delivery</li><li>Strong grasp of digital marketing tools (Google Ads, Analytics, HubSpot, LinkedIn Campaign Manager, etc.)</li><li>Excellent copywriting and storytelling skills</li><li>A creative, curious mindset and a love of technology</li></ul><h4 >What's on Offer</h4><ul><li>Competitive salary up to £35,000</li><li>Hybrid working (office-based in Leicester with remote flexibility)</li><li>Opportunity to work with cutting-edge tech brands and projects</li><li>Supportive, innovative, and collaborative culture</li><li>Real opportunities for progression and professional development</li></ul>If you're ready to make your mark in the tech world and thrive in a fast-paced, creative environment, we'd love to hear from you.👉 Apply now and help us shape the future of tech marketing.

Senior Marketing Executive

Senior Account Manager - Birmingham | Hybrid | £35,000-£42,000 (DOE)My client, a leading full-service marketing agency based in Birmingham, is looking for an experienced Senior Account Manager to join their team. This is an exciting opportunity for someone who thrives on building strong client relationships, delivering strategic campaigns, and driving measurable results.You'll act as the key link between clients and internal delivery teams - ensuring every project is aligned, on-brand, and delivering value. The ideal candidate will be both a strategic thinker and a hands-on project driver, comfortable managing multiple accounts and leading conversations with confidence.<h3 >Key Responsibilities</h3>Client Relationship Management<ul><li>Act as the primary point of contact for assigned clients, developing long-term, trusted partnerships</li><li>Lead client meetings, reviews, and performance updates, presenting insights and recommendations</li><li>Understand client goals, business models, and KPIs to shape strategic planning and delivery</li></ul>Insight &amp; Opportunity Development<ul><li>Monitor account performance and identify trends, risks, and opportunities for growth</li><li>Translate market insights and client feedback into actionable strategies</li><li>Proactively suggest new ideas, campaigns, and services to enhance client success</li></ul>Campaign &amp; Project Management<ul><li>Convert client objectives into detailed briefs, timelines, and deliverables</li><li>Oversee internal teams - including creative, technical, and media - to ensure smooth delivery</li><li>Maintain accountability for budgets, quality, and deadlines across multiple projects</li></ul>Performance Analysis &amp; Reporting<ul><li>Analyse marketing performance and campaign data to extract insights</li><li>Prepare client reports and present strategic recommendations for improvement</li><li>Continuously refine processes to maximise client satisfaction and return on investment</li></ul><h3 >Requirements:</h3><ul><li>5+ years' experience in a marketing or digital agency, managing multiple accounts</li><li>Strong knowledge of SEO, PPC, content marketing, social media, and web development</li><li>Exceptional communication, organisation, and relationship management skills</li><li>Commercially astute, with proven experience in growing account revenue</li><li>Confident leading meetings, managing stakeholders, and ensuring accountability</li><li>Proficient in project management tools such as ClickUp, Monday, Trello, or Asana</li></ul>

Senior Account Manager 

Role: 1st Line IT Customer Support Location: Pershore Salary: £26,000 The Role As a 1st Line Customer Support Specialist, you will be the first point of contact for customers needing assistance with our products. You'll resolve routine technical issues, triage complex problems for escalation, deliver customer training, and support our Managed Service.This is an on-site role, so reliable commuting to our Pershore office is essential. Key Responsibilities Support &amp; Troubleshooting:<ul><li>Monitor, triage, and respond to support tickets via the Helpdesk system.</li><li>Provide 1st line technical support for hardware, software, and platform issues.</li><li>Escalate complex issues to 2nd line or specialist teams.</li></ul>Customer Communication:<ul><li>Communicate professionally via phone and email.</li><li>Keep customers updated on the status of their support requests.</li></ul>Managed Service Tasks:<ul><li>Conduct routine system audits, reporting, and account configuration.</li><li>Identify recurring issues and suggest improvements.</li></ul> Skills &amp; Experience<ul><li>Experience in a 1st line support or technical helpdesk role preferred.</li><li>Comfortable with helpdesk software (experience with HubSpot is a plus).</li><li>Strong troubleshooting, problem-solving, and communication skills.</li><li>Organised, able to manage multiple tasks and tickets simultaneously.</li><li>Confident using software platforms and explaining them to others.</li><li>Customer-focused, calm under pressure, and professional.</li><li>Basic office administration and computer skills expected; full training provided.</li></ul> Benefits<ul><li>Company pension</li><li>Health &amp; wellbeing programme</li><li>On-site parking</li></ul> Please apply now to be considered for this role.

1st Line Customer Support

Role: IT Sales Account Manager Industry: IT Services and Managed Print Location: Field-Based - Regional Coverage Office: Leatherhead / Basingstoke Package: £35,000 basic plus OTE (£80,000) Flexibility: Hybrid working options availableWe are an established provider of technology-led business solutions, including Managed Print, IT, Telephony, and Document Management services. As part of our ongoing expansion, we are seeking ambitious Sales Account Managers to join our growing commercial team.This role offers the opportunity to work with globally recognised technology partners and access highly competitive pricing, allowing you to deliver outstanding value to clients across the corporate and commercial sectors. We are looking for dynamic sales professionals with a proven track record of securing new business while nurturing existing accounts to drive long-term growth.Key Responsibilities* Provide tailored solutions that address business needs through the sale of print, IT, telephony, and document management technologies. * Build strong relationships with new and existing clients in the commercial and corporate marketplace. * Generate and maintain a robust pipeline of opportunities using proactive outreach, networking, and digital engagement. * Take a consultative approach to uncover client needs and maximise opportunities for cross-selling and upselling. * Deliver consistent results against monthly sales targets and KPIs.Person Profile* Results-driven with a focus on winning new business. * Experienced in consultative sales, ideally within Managed Services or IT/technology solutions. * Commercially sharp, with the ability to identify and maximise revenue opportunities. * Strong people skills with the ability to build relationships at senior decision-maker level. * Confident negotiator, able to articulate and sell added-value services.Day-to-Day Duties* Manage multiple customer accounts to ensure high retention and satisfaction. * Consistently meet and exceed monthly revenue and growth targets. * Proactively engage with customers to strengthen loyalty and prevent attrition. * Record and maintain accurate account information, ensuring service changes are correctly updated.

IT Sales Account Manager

Role: Service Desk Engineer Support: 1st to 2nd lineLocation: LondonSalary Expectations: (£28,000-£35,000)Work Model: Hybrid (Travel sites when needed) The RoleOur client is seeking a skilled and motivated Service Desk Engineer to join their dynamic IT team based in the heart of London. This is an excellent opportunity for an experienced support professional to work in a fast-paced environment with opportunities for growth and development. Excellent training and career progression opportunities.As a Service Desk Engineer, you'll be the first point of contact for IT support queries, providing technical assistance and ensuring smooth day-to-day operations across the organisation's systems and infrastructure. Key Responsibilities<ul><li>Provide 1st and 2nd line support to users via phone, email, and remote access.</li><li>Diagnose and resolve hardware, software, and network issues promptly.</li><li>Escalate complex incidents to higher-level support where necessary.</li><li>Maintain accurate records of issues and resolutions using the service desk system.</li><li>Assist with system upgrades, installations, and maintenance tasks.</li><li>Always deliver excellent customer service and technical expertise.</li></ul> Technical Requirements<ul><li>2+ years' experience in an MSP setting.</li><li>Strong knowledge of Windows OS, 365, Active Directory.</li><li>TCP/ IP networking, wireless and security issues.</li><li>Ticketing systems and remote support tools.</li><li>Emergency travel to sites when needed.</li><li>Excellent communication and problem-solving skills.</li><li>A proactive attitude and ability to prioritise in a fast-moving environment.</li><li>Relevant IT certifications (e.g., AZ-104, CompTIA, Microsoft, ITIL) are advantageous.</li></ul> How To ApplyIf you're a dedicated Service Desk Engineer looking to take the next step in your career, apply today to join a forward-thinking and supportive IT team.Apply to this advert and it will directly send it to my inbox where I will give you a call to discuss your profile further.Thank you

Service Desk Engineer

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